2 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Hyatt Regency Orlando

4.5 out of 5
Hyatt Regency Orlando
9801 International Dr, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1157 out of 1667 reviews" "
Rating 8 - Good. 269 out of 1667 reviews" "
Rating 6 - Okay. 118 out of 1667 reviews" "
Rating 4 - Poor. 63 out of 1667 reviews" "
Rating 2 - Terrible. 60 out of 1667 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a bathroom mirror with a digital clock built into it ...... AWESOME
Stayed 1 night in May 2024
Response from Melinda on May 23, 2024
Dear Robert,Thank you for taking the time to review our property. We are so glad to hear you enjoyed the bathroom mirror with a digital clock built into it. Hopefully it made for a timely stay! We hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Kristina

Liked: Property conditions & facilities
Excellent experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay.
Stayed 2 nights in May 2024
Response from Melinda on May 22, 2024
Dear Alejandro,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Spacious rooms. Friendly staff. Convenient location. Great food options. Wonderful spa
Stayed 4 nights in May 2024
Response from Laura on May 22, 2024
Dear Valerie, Thank you for taking the time to share your experience. We are delighted to hear that your stay with us was enjoyable and that you were pleased with all of the wonderful amenities our hotel has to offer. We hope to welcome you back as guest in the near future. Best regards,

10/10 Excellent

Rogerio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing that is not perfect is that self parking is a 5 minute walk
Stayed 1 night in May 2024
Response from Rebecca on May 21, 2024
Hello Rogerio,Thank you for your recent stay at Hyatt Regency Orlando. It was our pleasure to welcome you. Happy you enjoyed your stay overall. We are sorry for the disappointment with parking. We hope to welcome you again.Warm regards,Rebecca

10/10 Excellent

Daniel Abner

Stayed 1 night in May 2024
Response from Tieysha on May 19, 2024
Hello Daniel Abner,Thank you so much for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay with us. We hope we will have the pleasure of welcoming you back to Hyatt Regency Orlando in the future. Best Wishes,

10/10 Excellent

Christian

Liked: Amenities
Great
Stayed 1 night in May 2024
Response from Rebecca on May 17, 2024
Hello Christian,Thank you for your rating and your recent stay at Hyatt Regency Orlando. It was our pleasure welcoming you and hope to see you again.Warm regards,Rebecca

8/10 Good

MAN HYUB

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out is unique. But breakfast was not good
Stayed 4 nights in May 2024

10/10 Excellent

Destiny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel !! Only we didn’t like was how the parking was set up but other than that everything was perfect.
Stayed 2 nights in Apr 2024
Response from Rebecca on May 16, 2024
Hello Destiny,Thank you for your recent visit to Hyatt Regency Orlando. It was our pleasure to have you as our guest. We are happy you enjoyed your stay, overall. We are sorry for the issues with the parking. We will share all feedback with our management team. We hope to see you again soon.Warm regards,Rebecca

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, reasonably priced, great location.
Stayed 3 nights in May 2024
Response from Christi on May 14, 2024
Hello Nathan, thank you for taking time to share feedback on your recent stay at Hyatt Regency Orlando. I am so glad you enjoyed your stay with us. Our staff strive for excellence in customer service. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Excellent

Garcia Raphael, Nassau New Providence

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
Room and bathroom was not clean. 1st night found a chocolate bar wrapper on floor on side of bed. Second day , after hours of shopping, came back and the room was not cleaned at all
Stayed 2 nights in May 2024
Response from Ana on May 14, 2024
Dear Garcia Raphael,We appreciate your feedback. Thank you for choosing to stay with us while in Orlando. We are sorry to hear that your room was not properly cleaned. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope you have a better experience the next time you come!

10/10 Excellent

Chuck

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great that’s why we stay there all the time.
Stayed 1 night in May 2024
Response from Betsy on May 14, 2024
Dear Chuck,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Thank you for staying with us and thank you for your loyalty to Hyatt.Warm Regards,

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent amenities.
Stayed 2 nights in May 2024
Response from Laura on May 13, 2024
Dear Andrew,Thank you for being our guest at Hyatt Regency Orlando. We are happy to hear that your stay with us was enjoyable and that you were pleased with all of the wonderful amenities our hotel has to offer. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sulfides my mother for Mother’s Day. Stayed here 1 night before our cruise. Mo was amazing in assisting with the surprise. Would stay again.
Stayed 1 night in May 2024
Response from Melinda on May 10, 2024
Dear Jasmine,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and that Mo was amazing assisting with the surprise. We hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and super helpful staff
Stayed 1 night in Apr 2024
Response from Tania on May 9, 2024
Hi Gabriela,Thank you for the rating. We are happy that you loved the hotel, and we appreciate you for acknowledging the amazing customer service our staff provided. We look forward to welcoming you back as a guest with us soon.Best wishes,Tania

10/10 Excellent

Ricky, Bradenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tania on May 9, 2024
Hello Ricky,Thank you for the 5-star rating. We appreciate you for choosing Hyatt Regency Orlando.Warm Regards,Tania

10/10 Excellent

Hafsat

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely impressive
Stayed 4 nights in May 2024
Response from Veronica on May 6, 2024
Hello Hafsat!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that it was absolutely impressive! We thank you for choosing Hyatt Regency Orlando for your stay and for being our guest! We hope to welcome you back in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Timothy M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, iber friendly and polite staff
Stayed 1 night in Apr 2024
Response from Veronica on May 6, 2024
Hello Timothy M!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that the hotel is beautiful! We also love hearing that the staff is polite and friendly as we strive to provide our guests with the best customer service possible. We hope to have the opportunity to welcome you back in the future, so please feel free to contact us if we can be of any assistance. Thank you for choosing Hyatt for your stay and for being our guest!

6/10 Okay

Megan, Springfield

Liked: Cleanliness, property conditions & facilities
There needs to be more options for late dining for children. And the staff in the restaurants need to know the age requirements before they seat you at a table.
Stayed 2 nights in Apr 2024
Response from John on May 6, 2024
Hello Megan,Thank you for adding this review of our Hyatt Regency Orlando. I am sorry that our restaurant staff did not advise the age requirements. I hope you give us another chance.Best Regards,John

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from John on May 8, 2024
Hello Sharon,Thank you for adding this review score. I am happy to see you enjoyed our Hyatt Regency Orlando. I hope you can stay with us again.Best Regards,John

10/10 Excellent

David, Kissimmee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the valet parking, $50, but worth it avoiding the long walk to the parking lot and still paying $35. Pools were very nice, restaurant also were top notch, but bring your wallet, this hotel is not cheap, you will spend some money.
Stayed 2 nights in Apr 2024
Response from Lindsey on May 5, 2024
Hello David,Thank you for taking the time to review our property. We are happy to hear that you enjoyed the amenities at our location from the Valet, to the pools and the eat establishment. We would love to welcome you back!Best Wishes,

10/10 Excellent

DAVID

Yes
Stayed 1 night in May 2024
Response from Janet on May 4, 2024
Dear David,Thank you for the 5/5 rating and saying "Yes" to our Hyatt Regency Orlando! We are extremely excited that we exceeded your expectations! We hope to welcome you back for another stay the next time you are in the Orlando area. Warm regards,

10/10 Excellent

Courtney

Stayed 3 nights in Apr 2024

10/10 Excellent

Jeisly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice !
Stayed 1 night in Apr 2024
Response from Melinda on May 3, 2024
Dear Jeisley,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Madalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Betsy on May 4, 2024
Dear Madalyn,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Jamaal

Liked: Cleanliness, property conditions & facilities
All the above
Stayed 2 nights in Mar 2023
Response from Melinda on May 3, 2024
Dear Jamaal,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Orlando again soon!Warm regards,Melinda

10/10 Excellent

Tareq

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Ana on May 2, 2024
Dear Tareq,Thank you for staying with us while visiting Orlando. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you back soon!

10/10 Excellent

Rim, washington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great space!
Stayed 3 nights in Apr 2024
Response from Ana on May 2, 2024
Dear Rim,We appreciate your feedback. It was a pleasure having you as our guest during your stay in Orlando. We hope to see you again!

10/10 Excellent

Himanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Veronica on May 2, 2024
Hello Himanshu!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay at Hyatt Regency Orlando! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!

10/10 Excellent

Josue Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, will always do Hyatt !
Stayed 2 nights in Apr 2024
Response from Dacia on May 1, 2024
Hi Josue,Thank you so much for your terrific review. We are so happy to hear that you had a great experience with us. We look forward to welcoming you to Hyatt Regency Orlando again.Kind regards,

8/10 Good

Doug

Stayed 4 nights in Apr 2024
Response from Veronica on May 21, 2024
Hello Doug!Thank you for providing a great star review! We are happy that you enjoyed your stay with us at Hyatt Regency Orlando and thank you for being our guest! We do hope to welcome you again in the future, so please feel free to contact us should you need any assistance.

10/10 Excellent

Vanessa

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious very nice rooms and hotel! Lots of dinning options at the hotel including a 24hr market that sells coffee and other cafe items.
Stayed 1 night in Apr 2024
Response from Ana on Apr 30, 2024
Dear Vanessa,We appreciate your wonderful feedback. It was a pleasure to host you during your visit to Orlando. It makes us happy to hear that you enjoyed your room, our hotel, and the dining options. We look forward to welcoming you back soon!

8/10 Good

Tareq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Apr 2024
Response from Ana on Apr 30, 2024
Dear Tareq,We appreciate your feedback. Thank you for choosing to stay with us while in Orlando. We hope to provide you with another amazing experience the next time you visit!

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ana on Apr 30, 2024
Dear Lesa,Thank you for taking the time to share your rating! We are delighted you enjoyed your stay with us. We hope to see you again the next time you visit Orlando.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
To many extra payments without reason more when you already pay for the room and breakfast and them charge you more and more fees.
Stayed 1 night in Apr 2024
Response from John on May 1, 2024
Hello Michel,Thank you for let us know how your stay was at Hyatt Regency Orlando. I am sorry that you were unaware of some of the charges. I hope you can stay with us again and we can be more clear.Best Regards,John

10/10 Excellent

April

Stayed 2 nights in Apr 2024
Response from Tieysha on May 19, 2024
Hello April,Thank you for your 5 out of 5 rating. We are so pleased to know that you enjoyed your stay. We hope we will have the pleasure of welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in Apr 2024
Response from Tieysha on Apr 28, 2024
Hello Melissa,Thank you so much for your 5 out of 5 rating. We hope you had a memorable and pleasant stay here with us. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Would definitely stay again valet was efficient. Food options were solid. Room was a bit outdated but very large. Pool could be upgraded.
Stayed 2 nights in Apr 2024
Response from Tieysha on Apr 28, 2024
Hello Danielle,Thank you so much for taking the time out to leave us your rating as well as your review. We are so pleased to hear that you enjoyed our efficient valet service, our solid food options, and your large room. We are sorry to hear that your room seemed outdated and that our pool needs upgrading. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You can stay at so many properties, that look good on the outside and are nothing like the pictures and reviews. This property literally has everything, for business or leisure. It’s very well kept, clean, and upscale. The people at the front are very helpful. I have stayed here numerous times, and will continue to choose the property.
Stayed 1 night in Apr 2024
Response from Tieysha on Apr 28, 2024
Hello Amber,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that everything met your expectations with us during your stay. From the upkeep of our property, our very helpful front desk staff and our cleanliness. We are looking forward to welcoming you back here to Hyatt Regency Orlando soon.Best Wishes,

2/10 Terrible

Steven

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Tania on May 2, 2024
Hello Steven,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We would like to have the opportunity to address your concerns directly. Please contacts us on our social media site so that we can assist you further. We hope to hear from you soon.Warm regards,Tania

10/10 Excellent

Grover

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's lovely.
Stayed 1 night in Apr 2024
Response from Tieysha on Apr 28, 2024
Hello Grover,Thank you for your 5 out of 5 rating. We are so pleased to know that you found our hotel to be lovely. We do hope we will have the pleasure of welcoming you back here to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

Theron

Stayed 1 night in Apr 2024
Response from Betsy on May 18, 2024
Dear Theron,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Chrishaunda, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Laura on Apr 28, 2024
Dear Chrishaunda,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that our location was perfect for your needs. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tieysha on Apr 28, 2024
Hello Anthony,Thank you so much for your 5 out of 5 rating. We are so very pleased to know that you had a pleasant experience with us. We look forward to welcoming you back to Hyatt Regency Orlando in the future.Best Wishes,

10/10 Excellent

yolanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in early and they were able to accommodate me and provided me with an awesome room
Stayed 2 nights in Apr 2024
Response from Tania on Apr 27, 2024
Hello Yolanda,Thank you for the rating and feedback. We are happy that you were able to check in early and were provided with an awesome room. We hope that we can welcome you back as a guest with us in the future.Warm regards,Tania

10/10 Excellent

Nakia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tania on Apr 26, 2024
Hello Nakia,Thank you for the 5-star rating. We hope to have the opportunity to have you as a guest with us again in the future.Warm regards,Tania

10/10 Excellent

Loan

Stayed 1 night in Apr 2024
Response from Dacia on May 16, 2024
Hi Loan,Thank you so much for your amazing rating of our hotel. We are so glad you had a great stay and hope to welcome back to Hyatt Regency Orlando again.Kind regards,

10/10 Excellent

Susan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff here at this location is impeccable. This is a busy hotel with multiple conventions happening at the same time and even as busy as it was, the staff were so polite and eager to please. The rooms were clean and we always had fresh towels and toiletries. The location is perfect for those that just want to walk to all of the local restaurants and there is plenty to do right nearby!
Stayed 2 nights in Apr 2024
Response from Veronica on Apr 23, 2024
Hello Susan! Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed with us, and that the rooms are clean and the location prefect to nearby attractions and restaurants! We love hearing that the staff was polite and eager to please as we strive to provide our guests with the best customer service possible. We hope to have the opportunity to welcome you back, so please feel free to contact us should you need any assistance.

8/10 Good

Vonisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved being so close to our event at the convention center - it was very convenient! We also enjoyed the amenities and pool. This time we stayed in Tower 1 which felt much older and less secure than Tower 2 (no card reader before putting in your floor). Our walls were thin which was not the best when neighbors were up, but overall a good stay.
Stayed 3 nights in Apr 2024
Response from Ana on Apr 23, 2024
Dear Vonisha,We appreciate your feedback. Thank you for choosing to stay with us while in Orlando. We are pleased to hear that our hotel's location was convenient for you and that you enjoyed our amenities. We hope to see you again soon!

10/10 Excellent

Rrrkatya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 3 nights in Apr 2024
Response from Laura on Apr 22, 2024
Dear Rrrkatya,Thank you so much for your patronage and for the 5-star rating. We love hearing that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards,