Good afternoon and we want to Thank you for the great comments and 4 out of 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were so glad you enjoyed your stay with us and that you loved our Mezzanine Level where we have 24 hour coffee/ tea service and the relaxing atmosphere of our meeting space and Carnegie Lounge where you can read your paper, work and just sit and listen to Jazz. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good Morning, Thank you so much for the great comments and 4 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our hotel and our Common Area on our Mezzanine Level with our 24 hour coffee/tea service. We were happy you were able to get up to our rooftop terrace and that you loved our location for the great museums so close to our hotel We know you reserved our standard room and we hope on your next visit, you will try our spacious suites with plenty of room and great views of the city and Central Park. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good Morning and thank you for your feedback and 4 Star rating from your visit with us last year. We do appreciate hearing from you so we can share your comments with our hotel team and continue to work on improving our services and hotel for our guests. We are glad you enjoyed our neighborhood and we do apologize that we didn't give yo more information on the train trip you were taking. Our team are well versed on the city and we should have been able to point you in the right direction on the train travel information. We do hope to see you again next time you visit our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good Morning, Thank you for your feedback on your recent stay with us. We do appreciate hearing from you so we can share your comments with our hotel team and continue to work on improving our services and hotel for our guests. We do want to apologize for the issue you had with the heat. Our team is very good at service recovery as this is a time where we are turning on the heat for the first time for the Winter and do occassionally have some pockets of start up issues. We do hope you will give us another opportunity to make it up to you on your next trip in so when booking, please mention this so we can upgrade you to one of our suites in a great location. Thank you and all the best. The Hotel Wales Team

Good Afternoon Hiroaki, Thank you for the great feedback from your recent stay with us. We do appreciate hearing from you so we can share your comments with our future guests and our hotel team. We were glad you enjoyed your visit with is and we hope to see you back again soon next time you return to the NYC area. Thank you and all the best. The Hotel Wales Team

Hello and thank you so much for your feedback from your recent stay with us here at tour hotel. We do appreciate the comments as we like to share them with our hotel team so we can continue to improve our services to our guests. We were happy to see that you enjoyed your stay with us and especially the cleanliness here as well as the neighborhood we are in. It was good to see we were close to everything you wanted to do and transportation also worked as well. We hope to see you again sometime soon and we look forward to serving you. Thank you and all the best. The Hotel Wales Team

Hello and thank you so very much for your comments regarding your recent stay with us. We do appreciate the feedback as we do like to share our guests comments with our hotel team. We are so happy to hear that you enjoyed your stay with us and the accommodations and amenities of the hotel were to your liking. Our rooftop terrace and Sarabeth's are usually the highlights of our guests stays. We look forward to your returning to our hotel so we can serve once again. All the Best. The Hotel Wales Team

Dear Keity, Thank you so much for your comments on your recent stay with us. We really do appreciate the feedback so we can share your comments with our hotel team. We were happy to see you enjoyed mostly all the attributes of our hotel and location. We are sorry about the comments you made on Room Service and we have shared them with our restaurant for their follow up. We hope to see you back again next time you are in the NYC area. All the Best. The Hotel Wales Team

Good morning and we want to thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and that our hotel team provided you the utmost in customer service while you enjoyed our wonderful location here on the Upper East Side. We thank you for staying with us and we wish you a very Happy Holiday season and Happy New Year. Thank you and all the best. The Hotel Wales Team

Good afternoon and thank you for your feedback from your recent stay with us. We appreciate hearing from you and we wish you a Happy Holiday Season and a very Happy New Year. All the best. The Hotel Wales Team

Good morning Elias and we want to thank you for the 5 Star rating from your recent visit with us. We were so happy to read you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we want you to have a wonderful Holiday Season and happy New Year. Thank you and all the best. The Hotel Wales Team

Good morning and we want to thank you so very much for the comments on your recent stay with us. We do like hearing from our guests so you can share your experiences with us. We are sorry for your feedback on the standard room you reserved which was described on the website that you booked. Our property is a very small boutique hotel which is clearly explained on our website as well as Expedia's so again, we are sorry you felt you were not aware of this. We wish you the best and Happy Holidays. The Hotel Wales Team

Good Morning, We are sorry you rated us 2 Stars and we would appreciate the feedback to let us know what we could have done better to make your stay enjoyable. Please let us know. Thank you and all the best. TGhe Hotel Wales Team

Good morning Rose Maria and we want to thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were thrilled to see how you loved your stay with us this time and over the years you have been coming to our hotel so thank you. It was so nice to see that Lorraine at our front desk always provides you the warm welcome and service we are so well known for which is always our #1 priority. We look forward to seeing you again next time you are in our area. Thank you and all the best. The Hotel Wales Team

Good Morning Ava, We are sorry you felt the hotel was not as you expected but surely not a dump. This is this room you reserved online and the size you requested. Our hotel is an older style which is clearly stated on our website but we are sorry again that you did not care for our style of hotel. Thank you for staying with us and all the best. The Hotel Wales Team

Good morning and we want to thank you for the 4 out of 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning and thank you for your feedback on your recent stay with us. We appreciate hearing from you. We are sorry you felt your stay was noisy with the room heating which is our old style hotel since opened in 1901. We did have a small issue with one of our elevators but we had our maintenance company in quickly to resolve it so again, our apologies if you had a longer than normal wait. Thank you and all the best. The Hotel Wales Team

Good evening and we Thank you for the great comments and 4 out of 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our spacious suite accommodations and wonderful fairly new beds and excellent location just one block from Central Park. We were also happy you enjoyed our 24 hour coffee/ tea service in our Carnegie Lounge in addition to our great views from our rooftop terrace. We are sorry you felt the hotel was a bit worn although we did many updates last year with the new beds, all new carpet, all new sofa beds, new lamps and new full length mirrors. We hope to see you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning Sue and we want to thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our accommodations and hotel amenities and that we were so close to the attractions you wanted to see. We know you reserved our standard room and we hope on your next visit, you will try our spacious suites with plenty of room and great views of the city and Central Park. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning and we all want to say thank you so very much for the great comments and 5 Star Rating on your recent stay with us. We do like hearing from our guests so you can share your experience with our future guests and we can do the same with our hotel team. We were so happy to see that you enjoyed your stay with us and we do look forward to seeing you again next time you are in our Upper East Side neighborhood so please come back soon. Thank you and all the best. The Hotel Wales Team

Good afternoon and we want to thank you for the 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good afternoon and we want to thank you for the great comments and 4 out of 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed our wonderful location, your accommodations and our hotel amenities such as our relaxing Mezzanine Level and 24 hour coffee/ tea service in our Carnegie Lounge. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning Herb, Thank you for your feedback from your recent stay with us. We do appreciate the comments so we can improve our services for our guests and the hotel. We are sorry you felt the hotel was not up to your standards as it is for most of our guests. It is an older style hotel and always has been and we have done many upgrades within the past year such as new beds, carpeting, full length mirrors and lamps. Our hotel is closing December 31 of this year but we will continue to provide the high quality of service and standards the hotel has always had. Thank you and all the best. The Hotel Wales Team

Good Evening Jane, Thank you for the great comments and 4 out of 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see your stay with us and that you always love our wonderful quiet neighborhood and get the highest quality of customer service from our hotel team. Thank you. We know you reserved our standard room with Twin Beds and we hope on your next visit, you will try our spacious suites with plenty of room and great views of the city and Central Park. We look forward to seeing you again next time you are in our area neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning Alfred and we want to say thank you for the 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were very happy to know that you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning we thank you for the excellent feedback and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our area. Thank you and all the best. The Hotel Wales Team

Good afternoon Claudio and we want to say Thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your accommodations and hotel amenities and that we were so close to the attractions you wanted to see such as the great museums like the Guggenheim. We also were glad you loved how close we are to Central Park just one block away so thank you. We know you reserved our standard room and we hope on your next visit, you will try our spacious suites with plenty of room and great views of the city and Central Park. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning Ritika and Thank you for the great 4 out of 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good evening Jenny and all of the hotel team want to say thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see that you thoroughly enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning and we want to thank you for the great 4 out of 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning and we want to thank you for the great 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good Evening John, Thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and loved our hotel and our friendly hotel team so thank you. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning and we want to thank you for the great comments and 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were so happy to see that you enjoyed your stay with us and we very much look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good afternoon Hannah, Thank you for the great comments and 4 out of Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were so happy to see that you enjoyed your stay with us and that you saw the high cleanliness scores we get always from our guests including our comfortable beds we put in new last year. We were glad you enjoyed our wonderful location and very reasonable rates for your stay. We are sorry about the key card issue and it was determined after you left that one of the front desk computers had an issue and we have since resolved this. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good morning and we want to thank you for the comments and 4 out of 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were so happy you had a wonderful stay with us and loved our excellent location which was so close to the well known museums you had events scheduled which was important. Although we are closing in early January, we will be open with the full services we always run right up to the last day. We also have a "Curtain Call" package that includes memorabilia of the hotel a spacious suite. We look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team

Good Evening Abarquez-Delacr, Thank you for the great comments and 4 out of 5 Star rating from your recent visit with us. We were so happy to read your feedback and we are glad you are sharing it with our future guests and we are doing the same with our hotel team. We were glad you enjoyed our hotel overall as well as your accommodations. The hotel has no renovations going on at this time and we did do many upgrades last year with all brand new beds, carpet, lamps, paint and sofa beds throughout the hotel. We do apologize that you felt your room was not completed as well as having problems with our AC units which are thoroughly cleaned each week. We will look into these issues you mentioned and we do hope you will give us another to serve you once again next time you are in our area. Thank you and all the best. The Hotel Wales Team

Good morning and we want to thank you for the great 4 out of 5 Star rating from your recent visit with us. We were so happy to see you are sharing it with our future guests and we are doing the same with our hotel team. We were excited to see you enjoyed your stay with us and we look forward to seeing you again next time you are in our Upper East Side neighborhood. Thank you and all the best. The Hotel Wales Team