外観

ジェム ホテル - チェルシーの口コミ

2.5 out of 5
ジェム ホテル - チェルシー
300 W 22nd Street, New York, NY

口コミ

7.8

良い

評価 10 - 1000 件の口コミ中 281 件が非常に良い" "
評価 8 - 1000 件の口コミ中 456 件が良い" "
評価 6 - 1000 件の口コミ中 175 件が普通" "
評価 4 - 1000 件の口コミ中 51 件が不満" "
評価 2 - 1000 件の口コミ中 37 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

7.4/10

設備とサービス

7.6/10

施設のコンディションと設備

口コミ

8/10 (良い)

YUKO、東京

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
部屋にアイロンとアイロン台がついていて、スーツケースの中でシワがついた服に使いました。 空のスプレーボトルを持っていったので霧吹きしながらかけましと。 パワフルなドライヤーがついていて◎
2019 年 10 月に 5 泊滞在
Hafeez Rehman - Front office Supervisorからの返信 (投稿日 : 2019 年 10 月 17 日)
Hello Yuko, Thank you for staying at the Gem Hotel. It's wonderful to know that you appreciated our room amenities. we wish you all the best and hope to see you again on your next trip to NYC. Best Regards

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Facility looked old and not maintenanced well. location is not convenient for public transportation. Hotel staff/surpervisor was so kind to up grade due to refrigerator and room size matters.
2019 年 8 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2019 年 9 月 13 日)
Hello Guest Thank you for staying at the Gem Hotel. We are glad that our exceptional staff was able to accommodate you into one of our Superior rooms. Please note that we are conveniently located near all public transportation with train station one street down from the Hotel. We wish you all the best and hope you will consider us again on your next visit to NYC.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
内装も綺麗で、従業員の方も笑顔で接してくれました!
2019 年 9 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2019 年 10 月 6 日)
Hello Guest Thank you for staying at the Gem Hotel. We are glad that you enjoyed your stay with us and gave us 5/5 on your online review. We cannot wait to greet you again on your next visit to NYC. Best Regards

8/10 (良い)

Mattervispa、Tokyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
チェルシーエリアのきれいなホテル
チェルシーマーケットにもほど近く,1階にはおしゃれなレストラン(ホテルとは独立?)もある. 地下鉄駅にも近く,バス停にも近い. NYにしては内装もきれいで,居心地よい.
Benjaminからの返信 (投稿日 : 2017 年 6 月 16 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Benjamin Ortiz Front Desk Manager GEM Hotel Chelsea

4/10 (不満)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備、客室の快適度
個人的に嫌な思いをしたので、もうつかいたくありません。

8/10 (良い)

daikacho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
コストパフォーマンスの良い穴場ホテル
ミッドタウン近辺、交通の便が良く、環境も悪くなく(静かで)、部屋もきれいで、1泊200ドル以下という条件で探したホテル。実際に宿泊し、これだけ条件が揃って、この値段であれば、穴場的なホテルだと思った。部屋は、やや狭かったが、1人で出張での利用であれば、まったく問題ない。屋上テラスからの眺めも気分がよくなる。

2/10 (非常に不満)

John

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 2 月に 2 泊滞在

2/10 (非常に不満)

Surasit

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 2 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2021 年 2 月に 2 泊滞在

2/10 (非常に不満)

Diamond

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
When I got to the hotel on time for check in it was being renovated over so I didn’t get to go in this hotel so basically I completely got my money taken from you guys.
2021 年 2 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

2021 年 2 月に 1 泊滞在

2/10 (非常に不満)

Shak

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel is not even active
Do not book
2021 年 2 月に 1 泊滞在

2/10 (非常に不満)

Victoria

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Idk about this place
I couldn’t get in touch with the hotel because the number was not working. So I ended up not trusting the fact that they were even open
2021 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very personable, friendly, and helpful, they really made the stay wonderful. Rooms were small, but clean and perfect for a stay in the city. We would stay there again.
2020 年 3 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス
The location of the Gem is great. The Forager store/restaurant right next door is handy although expensive. The room I had was clean and very small. I love the openable windows so I could get some fresh air. There was construction and noise and the roof was closed at the time of my visit and I was unaware prior to my arrival of these conditions.
2020 年 3 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 3 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 19 日)
Hello Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 (非常に良い)

Traveler

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good Chelsea location, cozy room, clean, great service.
2020 年 3 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 19 日)
Dear Guest, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location, cozy rooms, and friendly staff. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards

8/10 (良い)

Visitor、Uk

良かった点 : スタッフとサービス
It is a very functional hotel and well situated. The rooms are tight for space and corridors very dark but it is clean and the shower is excellent. Staff are friendly and helpful.
2020 年 3 月に 5 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 15 日)
Dear Guest, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you welcomed our excellent location, as well as appreciated our clean accommodations and friendly staff.Thanks again, and we hope to have the pleasure of welcoming you back soon. Best Regards

8/10 (良い)

TM、Easton , MD

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
During my visit the roof top area was closed, and they had recently stopped providing free breakfast. We stayed Friday & Saturday night. Saturday morning is trash day on the block and it is a very loud process. The location is great, with easy access to PATH train and subway, but the "special view" just means more noise and less sleep
2020 年 3 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 15 日)
Dear TM, Thank you for staying at the Gem Hotel. We are pleased to know that you found our location very convenient, which provided access to some amenities and places to visit. .Please accept our apologies if you experienced any noise disturbance from the street. For future reference we also have rooms away from the street noise, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

8/10 (良い)

Jacques

出張
良かった点 : 清潔度、スタッフとサービス
2020 年 3 月に 3 泊滞在
Hafeez rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 13 日)
Hello Jacques, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to US. Best Regards

10/10 (非常に良い)

Ellen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay, would come again
Comfortable bed and room overall. Great helpful staff. Wonderful location, felt safe. Quiet at night for great sleep.
2020 年 2 月に 3 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 5 日)
Dear Ellen, Thank you for informing us about your recent stay at the Gem Hotel. It means a lot to know that many aspects were favorable throughout your stay, including our excellent location, comfortable bed, and friendly staff. Your satisfaction means everything to us, and we'd love the chance to welcome you back in the future. Hope to see you again! Best Regards

4/10 (不満)

宿泊されたお客様

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 3 月に 3 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 5 日)
Dear Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

8/10 (良い)

Chris、London

良かった点 : 清潔度、スタッフとサービス
Decent no frills hotel in excellent location. Stayed in room 218 - close to a busy junction so you can feel & hear NYC life right out the window which was fine for me as I am use to city noise but not a room for light sleepers. Room for a single person is absolutely fine and well laid out. Liked the decor. Not sure about the bathroom door not be able to close basically if your sharing you will see the person you're with on the toilet and in 218 you defo had to close the curtains or the whole of 8 ave can see you! Had a few issues with the heating it was a cold February weekend and the room was freezing the first night. Realised that you control the heating yourself but found the system a bit complicated. Room ended up being either cold or super hot. Great location near subway for airport and can walked to west and greenwich village for nightlife and touristy midtown is easy jump on the subway. Much prefer it to the Times sq hotel options. Lots of restaurants, diners nearby and some good brunch places. Excellent choice for the LGBT traveller with a wide & good choice of gay nightlife nearby, Christopher St an easy 10 min walk and easy to get to hells kitchen as well. Walked around at 2am and felt perfectly safe Could see the empire state building from my window
2020 年 2 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Chris, Thank you for staying at the Gem Hotel. Being strategically located is the primary reason why the Gem Hotel is the go-to place for most travelers. Thus, we are glad that our unparalleled convenience to major establishments and various modes of transportation suited your travel needs. We are also glad to hear that room and beautiful view of Empire State building from your room window added to your experience. It was a pleasure to serve you, and we look forward to seeing you again to exceed your recent experience. Best Regards

8/10 (良い)

宿泊されたお客様

出張, グループ旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The front desk person Riley was amazing...warm and welcoming and helpful. Comfy bed but very small room. Will go for bigger one next time.
2020 年 3 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 3 月 4 日)
Dear Guest, We want everyone who stays at the Gem Hotel to have an excellent visit so we're happy to hear that was the case with you. Thank you for your compliments on our amazing service and comfortable beds. It would be a pleasure to host you again should you be back in the city! Best Regards

6/10 (普通)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
It was okay, but a little small and cold. Great location and price though.
2020 年 2 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2020 年 3 月 2 日)
Dear Guest, Thank you for your review. It's wonderful to know that you could make the most of our convenient location at an affordable price. Perhaps during your next NYC trip, we can invite you to one of our internal superior queen rooms for more a little more space and warmth! It would be our pleasure to welcome you back!

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
My only comment would be the size of the rooms..ours was very small. Nice bathroom
2020 年 2 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2020 年 3 月 2 日)
Dear Guest, Thank you for your stay with us! I am glad you enjoyed our modern bathroom and I hope the next time you stay with us, we can host you in one of our larger, superior rooms for your better comfort! Have a wonderful day!

6/10 (普通)

Rachel

グループ旅行
良かった点 : スタッフとサービス
Good for a short stay
Very friendly and helpful front desk staff. The room itself was small and a bit dusty/outdated. For one night, it was fine, but I wouldn't be comfortable for more than 1 or 2 nights because of how cramped. I appreciated the hand sanitizer along with the other amenities in the room. Excellent location.
2020 年 2 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 28 日)
Dear Rachel, Thank you for staying with us and taking the time to share your thoughts. We're glad our central location was ideal for your trip and that you appreciated the amenities in the room and excellent service from our Front Desk Staff. Please note that we have superior rooms, and our staff is always happy to show you other available options. The next time you're in the city, please come see us again at the Gem Hotel! Best Regards

8/10 (良い)

Frederick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Rooms are small; but the service, location and location are great.
2020 年 2 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 28 日)
Dear Frederick, Thank you for staying at the Gem Hotel. It's wonderful to know that you appreciated our convenient location and exceptional service.. We're sorry for the room aspects that did not meet your preference. However, we do have Superior rooms that may be better for you during your next trip.We wish you all the best and can't wait to host you again here at the Gem Hotel. Best Regards

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
False advertising disappointment
Booked this for my wife's birthday. We specifically chose it for the rooftop terrace prominently advertised. When we arrived it was explained to us that it was not constructed yet. During and after our stay, I noticed that they were still advertising it. I reached out to the hotel and they never responded. Disappointing. Good neighborhood though.
2019 年 9 月に 3 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 28 日)
Dear Guest, Thank you for staying at the Gem Hotel. We're delighted to hear that you welcomed our excellent location. Please note that roof top is weather permitted. Since it's freezing in NYC during the months of January and February, we decided to take advantage of that and decided to renovate the roof top. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

6/10 (普通)

Steve、Seattle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view from my window was enclosed, interior, due to the building design, which was ok, not great, but not a big deal, maybe quieter than a street-facing window.
2020 年 2 月に 3 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 20 日)
Dear Steve, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. Please note that we do have rooms facing streets, and our staff is always happy to show you other available options. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Price is attractive. The room is clean and modern.
2020 年 2 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 19 日)
Dear Guest, Thank you for staying at the Gem Hotel. We are glad that you enjoyed your stay with us and found our rooms clean and pricing competitive, We cannot wait to host you again on your next visit to NYC. Best Regards

8/10 (良い)

Natalie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 18 日)
Hello Natalie, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度
Fantastiskt läge, har sett bättre dagar.
Man får det man betalar för, läget gör att det är väldigt värt.Små rum, icke genomtänkta badrum.
2020 年 2 月に 3 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 17 日)
Dear Guest, Thank you for staying at the Gem Hotel. We are glad that our strategic location, which is just a few steps away from major establishments and various modes of transportation, suited your travel needs. We cannot wait to host you again on your next visit to NYC. Best Regards

10/10 (非常に良い)

Kellie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 12 日)
Hello Kellie, Thank you for staying at the Gem Hotel. We are thrilled to know that you had an amazing experience at the Gem Hotel by looking at your high ratings. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards Best Regards

10/10 (非常に良い)

lori

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 12 日)
Dear Lori, Thank you for staying at the Gem Hotel. we're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 (良い)

Eduardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location & service
Size of room we got on the small side; could be an issue if you are travelling with big suitcases. We weren't. Very helpful staff Location is perfect, easy access with Metro from JFK and next to meatpacking district and chelsea
2020 年 1 月に 3 泊滞在
Hafeez Rehman - Front office supervisorからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear Eduardo, Thank you for staying at the Gem Hotel. It's always a pleasure hearing from our guests. We're glad our central location was ideal for your trip and that our front desk staff was able to assist you adequately. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 (非常に良い)

MrCarlin、Miami Beach, Florida

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location, clean accommodations. Everything is steps away; subway, food, drug stores. Great city views or quiet hidden rooms, choose what’s best. Complimentary continental breakfast that’s simple and thoughtful. Get your carbs for free ! ... Riley @ the front desk was spectacular !!! Thank you Riley ! Room was just right for a NYC rendezvous with all the amenities of a major chain, without the hassle. I highly recommend.
2020 年 2 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 7 日)
Dear MrCarlin, Thank you for spending a few days with us here at the Gem Hotel. It pleases us to see that you appreciated our unbeatable location, clean accommodations, Continental breakfast and friendly, helpful staff. We're grateful for your recommendation and hope to see you again soon. Best Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 2 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 2 日)
Dear Guest, Thank you for staying with us here at the Gem Hotel. Reading that you gave us perfect score based on your stay with us brightens our day. We look forward to welcoming you back the next time you are in town. Best Regards

10/10 (非常に良い)

Joe

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean Room
Room was small but clean. Great location! Several of the staff members were exceptionally friendly.
2020 年 1 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 2 月 2 日)
Dear Joe, Our amazing staff works hard to ensure all our guests feel welcome and will be proud you appreciated their efforts. We're so pleased our central location and clean accommodation added to your convenience, and we look forward to your next stay at the Gem Hotel. Best Regards

10/10 (非常に良い)

Mauricio、Ft Lauderdale, FL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was very clean, although a little small but that is expected in NY. Bathroom was outstanding with a modern design. Staff was extremely friendly and efficient.
2020 年 1 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Mauricio, It was a pleasure hosting you at the Gem Hotel. We are delighted to hear that our clean accommodations lived up to your standards. Also, our entire team will be thrilled to learn that you were impressed with our top-notch hospitality. We'd love another chance to host you to ensure that we exceed your experience next time. Please come back soon and have a good one! Best Regards

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Does what it says on the tin. Centrally located in Chelsea. Small clean room, a tad dated perhaps. Simple continental breakfast. Great price for its location and helpful staff.
2020 年 1 月に 4 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 30 日)
Dear Guest, Thank you so much for letting us know about your amazing stay with us here at the Gem Hotel. It pleases us to see that we were able to meet your expectations by offering a clean room, amazing location, and helpful staff. Also, we're happy to hear that you enjoyed our continental breakfast. We truly appreciated the opportunity to serve you and would be honored to welcome you back soon. Best Regards

8/10 (良い)

宿泊されたお客様

2020 年 1 月に 3 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 28 日)
Hello Guest, Thank you for staying at the Gem Hotel. We hope you enjoyed your stay with us. We wish you all the best and hope to see you again on your next visit to NYC. Best Regards

10/10 (非常に良い)

宿泊されたお客様

出張, カップルで旅行
良かった点 : 清潔度
Good location for what I needed. lovely staff nice service
2020 年 1 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 27 日)
Hello Guest, It's always a pleasure hearing from our guests. We're glad our central location was ideal for your trip. We are also delighted to know that our service made a positive difference in your stay. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 (非常に良い)

Caroline、Gatineau, QC

出張
良かった点 : 清潔度、スタッフとサービス
Good location in the Chelsea area. The room was clean and cozy, there is someone at the reception 24-hour and continental breakfast was an added value. Nice place!
2020 年 1 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 27 日)
Dear Caroline, We're honored you chose to stay with us, and we thank you for taking the time to leave us a review. It's great to know that our clean, cozy room provided you with the ideal place to rest and that you felt welcome while you were here. Should you be in the city again, we welcome you back to our hotel. Best Regards

4/10 (不満)

Carmelo、New York

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
La dimensione delle stanze, la scarsa disponibilità a trovare una soluzione nel cambio di camera, la pulizia delle parti comuni, la mancanza di una sala per la colazione
2020 年 1 月に 5 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 25 日)
Caro Carmelo, Grazie per aver soggiornato al Gem Hotel. Siamo spiacenti per gli aspetti della stanza che non soddisfano le tue preferenze. Siete pregati di notare che inizialmente avete prenotato una camera matrimoniale standard. Tuttavia, disponiamo di camere Superior e potresti voler prenotare una delle nostre camere Superior che potrebbero essere migliori per te durante il tuo prossimo viaggio. Ti auguriamo tutto il meglio e speriamo di rivederti al tuo prossimo viaggio a New York. I migliori saluti

8/10 (良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was very pleasant will stay again could be a little more warmer and need longer shower curtain
2020 年 1 月に 1 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 19 日)
Dear James, Thank you for staying at the Gem Hotel. It is great to read that you would consider staying with us in the future because of your pleasant stay. We cannot wait to host you again on your next visit to NYC. Best Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2020 年 1 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 16 日)
Dear Guest, Thank you for staying at the Gem Hotel. We're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room smaller than I expected with little walking room with suitcases. But the room was clean and comfortable.
2020 年 1 月に 2 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Elizabeth, Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you appreciated our clean and comfortable accommodations. Please note that we have superior rooms, and our staff is always happy to show you other available options. Should your travels bring you back to the city, we welcome you to stay at the gem Hotel again! Best Regards

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 1 月に 10 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 13 日)
Dear Guest, Thank you for staying at the Gem Hotel, we're happy that you had an exceptional experience at the Gem Hotel as shown by your high rating. We can't wait to see you again! Best Regards

8/10 (良い)

Firsttimers、from Northern California

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location to stay at during our visit to New York. The room was small - we got a queen sized bed with little space to walk around (suitcases had to be opened on top of the bed), but it's a given with New York, so I'm not complaining much.The price was fair as well. The staff were fantastic and super friendly - which is a PLUS!
2019 年 12 月に 8 泊滞在
Hafeez Rehman - Front Office Supervisorからの返信 (投稿日 : 2020 年 1 月 11 日)
Dear Guest, Thank you for choosing us for your stay in the heart of New York! We are delighted to hear that you enjoyed our wonderful location. With so much to experience just steps away, our guests can make memories to last a lifetime! Thank you for the compliments for our team members as well. We wish all the best and hope to see you again on your next visit to NYC. Best Regards