Staff was friendly. Room was clean. Breakfast was good. Hotel needs some updates. Toilet flush handle was very loose and fell off twice, had to tighten it. Bathtub handle fell off, had to tighten. Wallpaper is pealing off the walls.
Gail
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Dorris
カップルで旅行
2024 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and accommodating. The room was comfortable and clean! Parking could have been better. Need more up front handicapped spots. Breakfast was good and the dining area is also very well maintained. The snack room was neatly empty; but in their defense we arrived on a Sunday evening in the height of summer activities so they probably didn’t have time to restock. I would recommend this location!
Dorris
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Maria del Carmen、KATY
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great customer service. Good looking hotel. Spacious room. Very comfortable bed. Will be back soon.
Maria del Carmen
2024 年 5 月に 1 泊滞在
4/10 (不満)
Barbara
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Apparently something is wrong with the AC. The carpet, bedding and our hanging clothes all felt extremely damp. It felt like we were sleeping in wet clothes. Other than that, it was okay. I commend and appreciate the ladies at the front desk who were welcoming and helpful in getting us in our room a few minutes early so we could get ready for an afternoon wedding.
Barbara
2024 年 5 月に 1 泊滞在
6/10 (普通)
Jenni
家族旅行
2024 年 5 月 25 日
良かった点 : スタッフとサービス
The property is well kept and the staff is friendly. They comped us an extra room since they had overbooked the style of room that we originally booked. This ended up being a really good thing as one of our rooms was musty and mildewy smelling which caused my asthma to react. The other room was fine as far as smell went.
The rooms were relatively clean. I found hairs in several spots in the bathroom by the shower and door in our room. The other room had some black ash like substance on the bedspread and there was a hair on my daughter’s “clean” towel.
All in all, it was fine. I would look elsewhere if I booked again though.
Jenni
2024 年 5 月に 1 泊滞在
8/10 (良い)
Robin
カップルで旅行
2024 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very friendly. Only complaint is the drain in the shower was not screwed down and came off a lot. The sink drained very slowly.
Robin
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Juanita
カップルで旅行
2024 年 5 月 22 日
Clean, convenient, great customer service
Juanita
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Grace
2024 年 5 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
Grace
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Kimber
出張, 家族旅行
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My go-to hotel every time I visit New Braunfels! Excellent customer service and the rooms are always clean and quiet.