The person on duty refused to give me a cleaner room. After checking in, we walked in the room, there was no microwave. He brought that. Then we noticed there were no towels, toilet paper or soap in the bathroom. Told the man at desk and he never brought us towels. I further checked the sheets, and they had cigarette burns and stains on the pillows, there was a HUUUUGE hole in my comforter. There was someone's broken nail, dog food and other items on the floor and in the bed. Like I said he refused to give us another room claiming the hotel was booked for the night, but there were cleaner empty rooms right next to us.