Presidential Suite (Brera) | Terrace/patio
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Reviews of Casa Baglioni Milan - The Leading Hotels of the World

5 out of 5
Casa Baglioni Milan - The Leading Hotels of the World
VIA DEI GIARDINI 21, Milan

Reviews

10

Exceptional

Rating 10 - Excellent. 24 out of 26 reviews" "
Rating 8 - Good. 2 out of 26 reviews" "
Rating 6 - Okay. 0 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

10/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Delores

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel & Excellent Service!
Stayed 1 night in May 2024
Response from Lorenzo on May 20, 2024
Dear Delores, We are so happy you enjoyed your stay and look forward to welcoming you back!Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Amr

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , wonderful location and lovely courteous , professional, and capable staff. Thank you for a great stay
Stayed 10 nights in Apr 2024
Response from Lorenzo on May 1, 2024
Dear Amr, We are so happy you enjoyed your stay and look forward to welcoming you back!Kind Regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Lianie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was wonderful, decor was amazing and all the staff were very attentive and friendly. One of our rooms didn't drain the shower water properly and it would have been better to have air vents in the bathroom toilet room for ventilation. One of our rooms had a cockroach come into the room also. Despite this, I would still rate as 5 star because the staff dealt with the issue very apologetically.
Stayed 3 nights in Mar 2024
Response from Lorenzo on Mar 16, 2024
Dear Lianie, Thank you for sharing this most valuable feedback. We are delighted to read that the Team really well looked after you, and we will treasure your comments in order to keep improving the quality of our service product.We look forward to welcoming you back soon!Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Elena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, sophisticated boutique hotel in a quiet and elegant part of town. Staff incredibly friendly.
Stayed 1 night in Dec 2023
Response from Lorenzo on Jan 4, 2024
Dear Elena, I was extremely happy to read your comment and to share it with the entire Team!We look forward to welcoming you back soon.Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lorenzo on Dec 17, 2023
Dear Stanley,Thank you for the prefect score!We look forward to welcoming you back soon.Kind regards,Lorenzo SoleriGeneral Manager

10/10 Excellent

Kalyan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay at Casa. Friendly staff and rooms with great decor added to the enjoyment.
Stayed 2 nights in Nov 2023
Response from Lorenzo on Dec 7, 2023
Dear Kaylan,Thank you for sharing this wonderful feedback!Looking forward to welcoming you back to Milan.Kind regards,Lorenzo SoleriGeneral Manager

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and location.
Stayed 1 night in Nov 2023
Response from Lorenzo on Nov 29, 2023
Dear David, Thank you for your wonderful feedback. We are delighted to read that you had a pleasant time with us and look forward to welcoming you back soon!Kind regards, Lorenzo Soleri - General Manager

10/10 Excellent

Salim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Milan
Best hotel I have ever experienced in Milan. Aziz, Said, Antonio… can’t remember the names of the rest but excellent service all across. Food was great, room was in pristine condition. I hope it remains like this! Will definitely come back
Stayed 2 nights in Sep 2023
Response from Lorenzo on Sep 29, 2023
Dear Salim,Thank you for your thoughtful review following your recent stay We are delighted to read that you enjoyed your time with us and felt completely at home. Aziz, Said, Antonio were thrilled to be singled out for their skill and professionalism and very much look forward to welcoming you back to Casa Baglioni, as do we all.Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Dr. Mark, Newport Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and very helpful staff
Stayed 1 night in Sep 2023
Response from Lorenzo Soleri - General Manager on Sep 10, 2023
Dear Dr. Mark, Thank you for you lovely comment. We are delighted to read how mich you enjoyed your time with us and that you found the Team to be very helpful.We now look forward to welcoming you back soon.Kind regards, Lorenzo

10/10 Excellent

Giuseppe

Stayed 1 night in Aug 2023
Response from Lorenzo Soleri - General Manager on Sep 10, 2023
Dear Giuseppe, Thank you for scoring us with the best score. We are please to read that you had a wonderful time with us and look forward to welcoming you back soon.Kind Regards, Lorenzo

10/10 Excellent

Muhammed

Stayed 3 nights in Jul 2023
Response from Lorenzo Soleri - General Manager on Aug 31, 2023
Dear Muhammed, It is always a pleasure to receive such kind feedback and we look forward to welcoming you back.Kind regards, Lorenzo

10/10 Excellent

Miranda

Stayed 1 night in Jun 2023
Response from Lorenzo Soleri - General Manager on Jul 20, 2023
Dear Miranda, Thank you very much for your praise. We certainly believe that Casa Baglioni has a style and feel that brings a great dimension to Milan five star hotel market. We look forward to welcoming you back soo.Kind regards, Lorenzo

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Lorenzo Soleri on May 14, 2023
Dear Charles, Thank you for taking the time to review your very recent stay at Casa Baglioni. We truly appreciate the overall result and look forward to welcoming you back!Kind regards, Lorenzo Soleri - General Manager

8/10 Good

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Apr 2023
Response from Lorenzo Soleri - General Manager on May 26, 2023
Dear Mr Harrison, We are so happy you enjoyed your stay and look forward to welcoming you back Kind regards, Lorenzo Soleri - General Manager

10/10 Excellent

Hashim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing and staffs are so helpful and so friendly. The location is great.
Stayed 3 nights in Apr 2023
Response from Lorenzo Soleri on Apr 27, 2023
Dear Hashim, Thank you so much for your review of Casa Baglioni. It is truly great to read that our team made you feel so very welcome, that you really felt their genuine friendliness and hospitable approach. That is what it is all about, and I am so pleased you have had such an experience.We look forward to welcoming you all in the very near future.Kind regards, Lorenzo Soleri - General Manager

10/10 Excellent

andre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente, great service and the hotel is new and beautiful
Stayed 4 nights in Apr 2023
Response from Lorenzo on Apr 26, 2023
Dear Andre, I read with great interest your comments about the overall feel of the hotel. We are proud of what we have created and to receive such recognition and praise is most heartening.We look forward to welcoming you back again and again!Kind regards,Lorenzo Soleri - General Manager

10/10 Excellent

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a homely feel as it is less a hotel building and more a residential building that was revamped as suites.
Stayed 4 nights in Apr 2023
Response from Lorenzo Soleri - General Manager on Apr 17, 2023
Dear Nikola, Thank you so much for your highly complementary review. We are so happy that you enjoyed your stay and look forward to welcoming you back.Kind regards!

10/10 Excellent

Beatriz Elena, Mexico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impecable, acogedor, servicio inmejorable.
Stayed 5 nights in Jan 2024
Response from Lorenzo on Jan 28, 2024
Dear Beatriz Elena, I am delighted to read how much you enjoyed your stay at Casa Baglioni. We look forward to welcoming you back soon.Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-Hotel an ausgezeichneter Lage
Top-Location, cooles Design, super Service - jederzeit wieder!
Stayed 1 night in Dec 2023
Response from Lorenzo on Dec 18, 2023
Dear Joel, It is great to read such a wonderful comment and we look forward to welcoming you back soon!Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

Kah On

Stayed 3 nights in Nov 2023
Response from Lorenzo on Dec 20, 2023
Dear Kah On, Thank you for taking the time to share your feedback on your recent stay and we hope your travels will bring you back to Milan and Casa Baglioni very soon. It would be great to welcome you back.Kind regards, Lorenzo SoleriGeneral Manager

8/10 Good

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modernes Hotel mit sehr freundlichem Personal. Toller Service! Wir haben uns sehr wohl gefühlt. Obwohl in der City hatten wir ein sehr ruhiges Zimmer.
Stayed 3 nights in Jul 2023
Response from Lorenzo on Aug 3, 2023
Dear Guest, Thank yiou for taking the time to share this lovely feedback on you recent stay in Milan!We look forward to welcoming you back in the nearest future.Kind regards, Lorenzo SoleriGeneral Manager

10/10 Excellent

gianluca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Piccolo hotel di charme. Personale gentilissimo e preparato. Una vera eccellenza.
Stayed 1 night in Jul 2023
Response from Lorenzo on Jul 30, 2023
Grazie, da parte di tutto il Team di Casa Baglioni, per il bellissimo commento!A presto,Lorenzo SoleriDirettore Generale

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Lorenzo Soleri - General Manager on May 9, 2023
Dear Christian, Thank you for this perfect score! We are delighted to read that you truly enjoyed your stay at Casa Baglioni and look forward to welcoming you back soon.Kind regards, Lorenzo Soleri - General Manager