Boating

Reviews of Provident Doral at the Blue Miami

4 out of 5
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL

Reviews

7.4

Good

Rating 10 - Excellent. 401 out of 1002 reviews" "
Rating 8 - Good. 223 out of 1002 reviews" "
Rating 6 - Okay. 163 out of 1002 reviews" "
Rating 4 - Poor. 90 out of 1002 reviews" "
Rating 2 - Terrible. 125 out of 1002 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

JaLisa

Traveled with family
Disliked: Staff & service
The property was clean. The pool didn’t look like the pictures. The staff was rude and didn’t care that they couldn’t provide wash rags and towels.
Stayed 3 nights in Feb 2024
Response from Customer Service on May 23, 2024
JaLisa, thank you for sharing your thoughts. It's great to hear you found the property clean. We're sorry to hear about the concerns you had with the pool and team members. Your feedback is valuable, and we will use it to make improvements in our service.

10/10 Excellent

Nathasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good property to stay I really enjoyed the staff and everything was excellent
Stayed 4 nights in May 2024
Response from Customer Service on May 22, 2024
Nathasia, thank you for choosing Provident Doral at The Blue Miami! The team members are thrilled to hear you enjoyed your stay and found everything excellent. We're looking forward to welcoming you back soon!

4/10 Poor

Latasha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The process of checking in was great services with the staff… The room was stank the bed sheets was dirt the carpet was wet and stank The bathroom was dirty I had to go out and buy cleaning products to make it clean I will be never book again at that location Please clean the premises.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Latasha, thank you for sharing your experience. It's good to hear that you received great service during check-in. However, it's concerning that your room did not meet your expectations. The issues with cleanliness you encountered are being looked into by the team. Your feedback is important and it helps us improve.

4/10 Poor

Giselle, Cape Coral

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The room and common are was very dirty and in really back condition.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Giselle, thank you for sharing your feedback. Cleanliness is a high priority and your observations have been noted. We will address this with our team members to ensure improvements. We hope to have the opportunity to serve you better in the future.

8/10 Good

Francisco

Business traveler
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Francisco, thank you for your positive feedback about Provident Doral at The Blue Miami. We're glad you had a good experience and hope to welcome you back soon.

10/10 Excellent

Arys

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great attentative servive!
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Arys, thank you for your excellent feedback! Provident Doral at The Blue Miami is thrilled to hear that you appreciated the attentive service from our team members. We hope to welcome you back soon!

8/10 Good

Nafeeza

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Tranquil rejuvination for the soul
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Nafeeza, thank you for your heartfelt review. It is wonderful to hear you enjoyed a tranquil and rejuvenating experience at Provident Doral at The Blue Miami. We're looking forward to welcoming you back for another refreshing stay.

6/10 Okay

ERIKA, DORAK

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Where to start? The property is very neglected, in general the apartment was not in good condition. There was no washer/dryer, basic things like a toaster or kettle were missing. There was no broom or dustpan to keep clean. The curtains don't go up. They don't change the towels. This hotel has a lot of potential due to the location but unfortunately the units are too neglected. There is also a constant musty smell. I hope they take the opinions into consideration and make improvements.
Stayed 7 nights in May 2024
Response from Customer Service on May 16, 2024
Erika, thank you for sharing your feedback. The details you mentioned have been noted. The potential of the location is acknowledged, and input like yours is valuable for making improvements.

8/10 Good

Deloris, Lakeland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Customer Service on May 16, 2024
Deloris, thank you for your positive rating of Provident Doral at The Blue Miami! We're glad you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Honorio

Liked: Cleanliness, property conditions & facilities
I felt safe and looks good
Stayed 4 nights in May 2024
Response from Customer Service on May 13, 2024
Honorio, thank you for choosing Provident Doral at The Blue Miami. We're pleased to hear that you felt secure during your stay and appreciated the appearance of our hotel. We hope to welcome you back soon.

10/10 Excellent

Paul

Traveled with partner
We were only there for tonight’s and was very pleased with our room, the size and the furniture as well. On use of the restaurant we were also pleased. Would return for a longer stay next time. Paul and Helen
Stayed 2 nights in May 2024
Response from Customer Service on May 12, 2024
Paul and Helen, it sounds like your stay with us at Provident Doral at The Blue Miami was a delight! We're especially glad to hear the space and furnishing of your room met your expectations, as well as the restaurant. We look forward to welcoming you back for an even longer stay next time.

10/10 Excellent

Maria Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 12, 2024
Maria Alejandra, thank you for choosing Provident Doral at The Blue Miami and for your outstanding review rating! We're delighted that your stay with us was a remarkable one. We look forward to welcoming you back in the future.

10/10 Excellent

Jamie Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encantó absolutamente todo
Stayed 3 nights in Feb 2024
Response from Customer Service on May 10, 2024
Jamie Lee, gracias por tus maravillosos comentarios sobre tu experiencia en Provident Doral at The Blue Miami. Estamos encantados de que haya disfrutado de su estancia con nosotros. Esperamos ansiosamente su próxima visita.

10/10 Excellent

Lee-Anne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Love this property! Great value for the cost
Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Lee-Anne, it's delightful to know you've had a wonderful experience at Provident Doral at The Blue Miami. We're pleased that you found value in your stay and appreciated our establishment. We value your feedback and can't wait to welcome you back for another enjoyable visit.

10/10 Excellent

Victoya

Liked: Cleanliness, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Customer Service on May 4, 2024
Victoya, thank you for sharing your experience at Provident Doral at The Blue Miami. We're delighted to know that you had a pleasant stay. Your positive feedback is greatly appreciated. We look forward to welcoming you back in the near future.

4/10 Poor

Joel

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The outside of the property and lobby are the biggest facade. Viewing this hotel from the road it would suggest a very appealing resort style stay with nearly maintained landscaping. The lobby was clean and well kept. After this it all goes down hill. The room was filthy everything is covered in dust. The beds had stains on them with black bugs or some sort of filth. There were hairs in the tub and around the bathroom. The carpet was disgustingly filthy. I made the mistake of removing my shoes and my feet were black from dirt within 15 minutes. All of the fixtures were rusting in the bathroom as none of the exhaust fans work. The closets all smelled like mildew and the second half of the room had no lighting. There was a wire hanging out of the ceiling fan which suggested they just disconnected it along with the rest of the recessed lighting. On top of that they charge a third party “cleaning fee”. The irony in that is almost funny if it wasn’t so disgusting. This by far one of the dirtiest hotels I have ever stayed at.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Joel, it's evident that your stay was nowhere near the standards we aim for, and we sincerely regret hearing about your experience. We apologize for any upset caused by the cleanliness aspect and the issues with the room. This is definitely not indicative of our usual high standards of accommodation. Rest assured, our team members are always striving for improvement and your feedback provides valuable insight towards that. We realize that we cannot change your past experience but we hope to have a chance to provide a better experience in the future. Thank you for your feedback.

10/10 Excellent

Pedro

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Pedro, it's wonderful to hear you found your stay at Provident Doral at The Blue Miami to be good. We're grateful for your review and we look forward to serving you again in the future!

6/10 Okay

Davíd, Horsham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some things are already very old, for example, television.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.

2/10 Terrible

Tanesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration. While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments. To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay. When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 20, 2024
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.

6/10 Okay

Nikoan Romero

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024
Response from Customer Service on Apr 20, 2024
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.

10/10 Excellent

Shimon, Herndon

Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Shimon, it's wonderful to see your perfect rating of Provident Doral at The Blue Miami. We're thrilled you had an enjoyable experience and look forward to welcoming you back in the near future. Best wishes.

6/10 Okay

Fermin

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.

8/10 Good

Korrie, Elko

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Never will I ever go back
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.

10/10 Excellent

Yanielis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.

10/10 Excellent

Vanessa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love it
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 24, 2024
Vanessa, we're thrilled to hear you loved your stay at Provident Doral at The Blue Miami! Thanks for sharing such a wonderful review. We hope to welcome you back again in the near future.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

willie Brown

Great
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.

10/10 Excellent

marika

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 Okay

Krista

Traveled with partner
Liked: Staff & service
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.

10/10 Excellent

Carl

Stayed 15 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Carl, it's wonderful to know that you enjoyed your stay at Provident Doral at The Blue Miami. We are committed to ensuring our guests have a memorable experience. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Derrien

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff, calming environment, and close to attractions. I really enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Derrien, it's wonderful to hear that you relished your stay at Provident Doral at The Blue Miami. Your positive comments about our warm and inviting environment, proximity to attractions, and our dedicated team members are greatly appreciated. We hope to warmly welcome you back on your next visit to Miami.

2/10 Terrible

Truel

Disliked: Cleanliness
Place was filthy
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate you taking the time to share your feedback, Truel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for sharing your thoughts with us, Mario!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Provident Doral at The Blue Miami.

8/10 Good

Dr Clint, St Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for the 4-star rating, Clint!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Provident Doral at The Blue Miami. Thank you again for sharing!

2/10 Terrible

Vanessa

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
We appreciate the feedback, Vanessa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Tomika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved every min there…. This best is wonderful and great for family stay
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Tomika, thank you for such a glowing review. Here at Provident Doral at The Blue Miami, we take joy in making families feel right at home. It thrills us to hear that you appreciated your time with us. We're looking forward to creating even more memorable experiences for you and your family!

6/10 Okay

Kurt

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Thank you for sharing your feedback, Kurt!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 29, 2024
Monica, it's wonderful to see your top rating for the Provident Doral at The Blue Miami. We are thrilled you had an enjoyable stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Miami.

8/10 Good

adrian, Ocoee

Liked: Staff & service, amenities, property conditions & facilities
Great property. I found someone’s dirty socks in my room. GROSS
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Adrian, thank you for appreciating the excellent characteristics of Provident Doral at The Blue Miami. We are sorry you encountered an issue concerning cleanliness in your room. Our housekeeping team is usually meticulous, but it seems we missed a spot. We will ensure such a mishap is avoided in the future. Your overall satisfaction is our primary goal and we hope to serve you better during your next visit.

6/10 Okay

Yudaisy

Traveled with family
Disliked: Staff & service
What can I say. You pay rent for 6 people and they give you 4 towels. You pay extra for parking and there is not parking available for you.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Yudaisy, we regret hearing about the issues experienced concerning the towels and parking. For a comfortable stay, towel provisions should certainly reflect the number of guests, and we sincerely apologize if this was not the case. Likewise, we understand the importance of convenient parking, and the situation you faced is not typical. Rest assured, your feedback has been addressed with our team members to ensure an improved experience for our future guests. We hope to have a chance to better serve you in the future. Thank you for your feedback.

8/10 Good

DoNezia

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
DoNezia, it's delightful to hear you had a satisfying experience at the Provident Doral at The Blue Miami. We hope your travels bring you back to our property for another memorable stay. Thank you for taking the time to rate us.

4/10 Poor

Trudi

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Trudi, it seems that your recent experience at our hotel didn't meet your expectations. We are dedicated to enhancing our guest experiences and would appreciate you taking the time to provide further feedback regarding your recent stay. This will assist us in our continuous efforts to improve.

4/10 Poor

Jose

Traveled with family
Disliked: Staff & service
Staff at front end was not helpful at all and rude with a senior asking questions about the area and hotel Area and hotel are really good
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 26, 2024
Jose, we're genuinely disheartened to hear that the interaction with our colleagues at the front desk did not meet your expectations. We strive to provide an environment of hospitality and helpfulness for every guest. Your satisfaction, especially in accessing information about the area and services, is paramount to us. We're glad, however, that you've recognized the quality of our location and facilities. We hope you will give us another chance to serve you better in the future.

10/10 Excellent

Kester

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating to my request.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Kester, it's wonderful to learn that the team at Provident Doral at The Blue Miami was able to meet your requests effectively. We always aim to provide accommodations that best suit our guests' needs. We appreciate your positive feedback and hope we have the pleasure of welcoming you back in the future.

10/10 Excellent

Anthony

Liked: Amenities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Anthony, it's wonderful to hear that you had a satisfying stay at the Provident Doral at The Blue Miami. We're thrilled that you found the experience pleasing. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Tishka

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 25, 2024
We appreciate the feedback, Tishka.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

LaKita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff I had an issue with first room another room was given right away
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
LaKita, thank you for taking time to share your experience at Provident Doral at The Blue Miami! We're delighted to hear you appreciated our efficient team members who ensured your comfort by promptly providing an alternate room. Looking forward to welcoming you back for another pleasant stay soon.