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Reviews of Galeria Plaza Reforma

4 out of 5
Galeria Plaza Reforma
Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1397 out of 1956 reviews" "
Rating 8 - Good. 382 out of 1956 reviews" "
Rating 6 - Okay. 98 out of 1956 reviews" "
Rating 4 - Poor. 40 out of 1956 reviews" "
Rating 2 - Terrible. 39 out of 1956 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Michal

Business traveler
Liked: Cleanliness, staff & service, amenities
Property little bit aged and tired but clean and location is very convenient. Hotel staff extremely helpful and friendly. Very good breakfast
Stayed 3 nights in May 2024
Response from Concierge on May 10, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Cordially.Concierge reforma.

6/10 Okay

Christopher, Southwest Harbor

Traveled with partner
Singled out by hotel security for bringing my own beverage up to the rooftop pool area. Numerous Latino guests brought not only their own beverages but their own food and nothing was said. When I did order a drink from the bar that was inconsistently the waiter was very slow and never returned with my change. There are many other places to stay in Mexico City. I will likely not return.
Stayed 7 nights in Feb 2024
Response from Concierge on May 9, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We hope to have the opportunity to serve you again ans demostrate that your comments were taken to improve.Cordially.Concierge Reforma.

8/10 Good

Alfonso

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the visit I needed to attend
Stayed 1 night in May 2024
Response from Concierge on May 7, 2024
Dear AlfonsoWe appreciate your rating, praising your recent visit to our Galería Plaza Reforma Hotel and delighted to know that we were able to meet your expectations.

10/10 Excellent

miriam moreno

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Concierge on May 7, 2024
Estimada Srta. Moreno , de antemano agradecemos su preferencia por el hotel Galería Plaza Reforma. Estamos encantados con reciente visita y por su calificación positiva, es maravilloso saber que fuimos capaces de cumplir con sus expectativas.

8/10 Good

Jesus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and easy to get around, I would recommend this hotel for anyone
Stayed 1 night in May 2024

10/10 Excellent

Rachelle

Traveled with family
Liked: Amenities
Loved the property the customer service, I was a little hesitant due to the previous reviews by other Expedia reviews but my stay was awesome and great! Will be back loved it
Stayed 5 nights in Apr 2024

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It had a lot of trees which I liked. It was close a lot of cool places and dining areas. The people are friendly.
Stayed 3 nights in Apr 2024
Response from Concierge on May 3, 2024
Dear RuthWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Freddy Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old building but the service make it up for it.
Stayed 5 nights in Mar 2024
Response from Concierge on May 3, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Cordially.Concierge Reforma.

8/10 Good

Karina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 2 nights in Apr 2024
Response from Concierge on May 3, 2024
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.Cordially.Concierge Reforma.

8/10 Good

Roberto, Irapuato

Liked: Cleanliness, staff & service
Buena ubicación, buen servicio.
Stayed 1 night in May 2024
Response from Concierge on May 2, 2024
Apreciamos enormemente el tiempo dedicado a calificar su reciente experiencia en nuestro hotel, en Galería Plaza Reforma siempre nos esforzamos en superar las expectativas de nuestros clientes. Su calificación nos ayudará a alcanzar ese objetivo.Cordialmente.Concierge Reforma.

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Concierge on May 3, 2024
Estimado UrielGracias por haber elegido Galería Plaza Reforma, apreciamos mucho su calificación y que se haya tomado el tiempo de compartirla.Esperamos tener la oportunidad de volver a atenderle pronto en el futuro. Saludos,

10/10 Excellent

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was outstanding, lots of options, fresh squeezed juices daily.
Stayed 4 nights in Apr 2024
Response from Concierge on May 1, 2024
Dear ElizabethAgain we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

10/10 Excellent

Naomi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service was amazing
Stayed 4 nights in Apr 2024
Response from Concierge on May 1, 2024
Dear NaomiThank you again for this heartwarming review of your stay with us, we look forward to your next visit.

10/10 Excellent

Leigh

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and lovely staff
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 30, 2024
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.Cordially.Concierge Reforma.

4/10 Poor

Jose

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Concierge on May 1, 2024
Estimado Sr. JoséWe have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.

10/10 Excellent

Gilles, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Concierge on May 1, 2024
Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.

10/10 Excellent

Isamar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great staff and was in a great location. For an extra fee i paid for breakfast but it was worth it different variety of food and lots to choose (buffet style.) we were close from everything and it was a safe area.
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 30, 2024
Dear IsamarWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

6/10 Okay

Andrew

Traveled with partner
I liked the location of the hotel but there was a lot of building work around it. It was easy to walk to restaurants and bars. Close to good shopping. The pool was very disappointing! It looks good on the photos but the larger section is only 2 feet deep so not really able to swim at all. More like a children’s paddling pool and no bar at the pool.
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 29, 2024
We are sincerely grateful for the time you spent to share your comments on your recent stay in our Galería Plaza Reforma hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Cordially.Concierge Reforma.

10/10 Excellent

Antonio, RANCHO VIEJO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food
Stayed 1 night in Apr 2024
Response from Concierge on Apr 27, 2024
Dear Mr. AntonioWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Yajayra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! As soon as you walk in it smells amazing and staff is so nice and welcoming. Hotel is near lots of bars and dining which is perfect for young people. Lots of food vendors and pharmacy’s near. Very convenient. I was so happy with my stay. The view from the pool was a bonus for me
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 26, 2024
Dear guest, we thank you in advance for your preference for the Galería Plaza Reforma hotel. We are delighted with your recent visit and for your positive rating, it is wonderful to know that we were able to meet your expectations.Cordially.Concierge Reforma.

10/10 Excellent

Jose, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area great in English and Spanish stay in the business floor
Stayed 5 nights in Apr 2024
Response from Concierge on Apr 26, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.

10/10 Excellent

Hilda

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Wonderful Hotel, personel is super welcoming and the location of this Hotel is great to connect to a lot of the important touristic attractions.
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 24, 2024
Dear HildaWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for qualifying our services.Hoping to see you soon.Best regards,

6/10 Okay

Maria

Traveled with group
Liked: Property conditions & facilities
The hotel itself was great. I traveled with a group of friends and unfortunately they couldn’t accommodate for us to be in the same floor. Usually it’s not a big deal but the elevators only let you access the floor you’re assigned with your room key. Wish we would’ve read about that ahead of time because getting 8 people on 4 different floors together was super inconvenient. Other than that the hotel was quiet and very clean. And their continental breakfast was great.
Stayed 5 nights in Apr 2024
Response from Concierge on Apr 23, 2024
Dear MariaThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

ANA KAREN

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here!
Stayed 2 nights in Apr 2024
Response from Concierge on Apr 21, 2024
Dear Ana KarenAgain we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. The daily VIP free breakfast and snacks was a great surprise. The rooftop deck was very nice too.
Stayed 7 nights in Mar 2024
Response from Concierge on Apr 20, 2024
Dear Ms EvaAgain we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon

2/10 Terrible

Daniel

Stayed 1 night in Apr 2024
Response from Concierge on May 10, 2024
Sinceramente lamentamos leer acerca de que su estancia no fuera tan agradable como debería haber sido y estaríamos muy contentos de darle la bienvenida de nuevo en el futuro, asegurando de antemano nuestro máximo compromiso para hacer de su próxima experiencia de vacaciones Galería Plaza Reforma algo inolvidable en todos los sentidos. Cordialmente.Concierge Reforma.

10/10 Excellent

Abel, Cathedral City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Concierge on Apr 22, 2024
Agradecemos su calificación elogiando su reciente visita a nuestro hotel Galería Plaza Reforma y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Cordialmente.Concierge Reforma.

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend this place for friends visiting the city. Hotel is in a safe place of the city and close to many amazing restaurants and bars. Also get a good night sleep with no noise from outside. The only thing is if they could change the curtains to one that one allow ANY light in from the outside in the morning
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 17, 2024
Dear EduardoThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was nice! Great location too
Stayed 2 nights in Apr 2024
Response from Concierge on Apr 29, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.

10/10 Excellent

Amanda Marie

Stayed 4 nights in Apr 2024
Response from Concierge on May 6, 2024
Agradecemos su calificación elogiando su reciente visita a nuestro hotel Galería Plaza Reforma y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas.Cordialmente.Concierge Reforma.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Concierge on May 6, 2024
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Cordially.Concierge Reforma.

10/10 Excellent

Kalani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location and the hotel itself is very nice.
Stayed 3 nights in Apr 2024
Response from Concierge on Apr 17, 2024
Dear Mr. KalaniWe are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,

10/10 Excellent

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy cómodo y está convenientemente ubicado cerca del Angel de la Independencia por lo que hay muchos restaurantes cerca en una zona donde se puede caminar sin problemas. El servicio es muy amable y eficiente. Vale la pena reservar en el piso ejecutivo por el acceso al lounge y el descuento en el desayuno buffet del restaurante que está abajo. En fines de semana es mejor pedir habitaciones que no dan a la calle principal ya que puede ser ruidoso en la noche.
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 16, 2024
Le damos las gracias por compartir su calificación sobre nuestro hotel Galería Plaza Reforma Reforma , nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes. Esperamos tenerle nuevamente la oportunidad de poder atenderle.Cordialmente.Concierge Reforma.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was walking distance from a lot of great areas! Staff was friendly
Stayed 3 nights in Feb 2024
Response from Concierge on Apr 16, 2024
Dear DianaWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Alberto, El Pasot

Todo excelente y muy limpio. El servicio al cuarto diario de la limpieza excelente Gracias
Stayed 3 nights in Apr 2024
Response from Concierge on Apr 15, 2024
Estimado Sr. AlbertoEstamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.

8/10 Good

Joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bathroom is a little rusty, the water didn’t drain and it flood. Overall everything was awesome.
Stayed 7 nights in Mar 2024
Response from Concierge on Apr 15, 2024
Apreciamos enormemente el tiempo dedicado a calificar su reciente experiencia en nuestro hotel, en Galería Plaza Reforma siempre nos esforzamos en superar las expectativas de nuestros clientes. Su calificación nos ayudará a alcanzar ese objetivo.Cordialmente.Concierge Reforma.

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly helpful staff
Stayed 4 nights in Apr 2024
Response from Concierge on Apr 11, 2024
Thank you very much for sharing this great review of your recent stay at Galería Plaza Reforma We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Cordially.Concierge Reforma.

10/10 Excellent

Guadalupe

Stayed 3 nights in Apr 2024
Response from Concierge on May 1, 2024
Estimada Srta. GuadalupeEstamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 3 nights in Mar 2024
Response from Concierge on Apr 11, 2024
Dear SandraWe are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tengo que agradecer al eficaz staff que me atendió. Nosotras visitamos de Oregon y la atención iba bien hasta… la primer noche que se descompuso el A/C pero inmediatamente me movieron de cuarto a una mejor habitación y estaban siempre al pendiente que estábamos bien. Son muy atentos y muy amables los botones. El restaurante es muy bueno , el buffet desayuno también! Y la zona de business de lo más tranquilo, relajante y delicioso desayuno. La alberca super agradable de lo máximo con vista al ángel con un bar para pedir drinks y comida. Afuera del hotel hay mucho movimiento, puedes caminar, y y es una zona de mucha gente. Definitivamente me volveré a quedar la próxima vez que regrese a CDMX.
Response from Concierge on Apr 8, 2024
Agradecemos su calificación elogiando su reciente visita a nuestro hotel Galería Plaza Reforma y estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. Esperamos tenerles de regreso nuevamente.Cordialmente.Concierge Reforma.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, felt safe there. Great restaurants. Close to a lot of attractions.
Stayed 3 nights in Apr 2024
Response from Concierge on Apr 8, 2024
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.Cordially.Concierge Reforma.

8/10 Good

jeremy bello

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the reasons I chose this property is because it is a ecohotel. The staff are very friendly and most, if not all, say hello as you walk by which I really enjoyed. The rooms are very clean and bright as well. I wish the larger pool was deeper. It was only about 3 feet. The rectangular pool can be used as lap pool and is around 4 feet, but hardly is the pool free during a hot day. Their service was really good and their Business club is definitely worth it for the free breakfast and happy hour with appetizers, wine and beer.
Stayed 4 nights in Mar 2024
Response from Concierge on Apr 6, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.

10/10 Excellent

Paloma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved all the friendly staff. The location is perfect.
Stayed 6 nights in Mar 2024
Response from Concierge on Apr 6, 2024
We appreciate your rating, praising your recent visit to our Galería Plaza Reforma hotel and delighted to know that we were able to meet your expectations.Cordially.Concierge Reforma.

8/10 Good

stephanie jeanette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the personnel is really nice, safe hotel
Stayed 5 nights in Mar 2024
Response from Concierge on Apr 2, 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Galería Plaza reforma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Cordially.Concierge Reforma.

10/10 Excellent

Marina

Stayed 3 nights in Mar 2024
Response from Concierge on Apr 22, 2024
Le damos las gracias por compartir su opinión y puntuación sobre su estancia en el Galería Plaza Reforma. Es maravilloso saber que fuimos capaces de hacer especial su estancia.Cordialmente.Concierge Reforma.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the perfect location and has such kind and attentive staff. It is also very clean and spacious. Loved it!
Stayed 2 nights in Mar 2024
Response from Concierge on Apr 1, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting México City. We look forward to welcoming you back again very soon.Cordially.Concierge Reforma.

10/10 Excellent

Elisia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel is very friendly and helpful, all from the bell boys to front desk, restaurants cleaning, this hotel is inmaculant clean good room service, we loved the complementary wine, snacks and coffee we stayed for 3 days
Stayed 3 nights in Mar 2024
Response from Concierge on Apr 1, 2024
We thank you for sharing your rating on our Galería Plaza Reforma hotel, our main objective is to ensure that we continue to offer unforgettable experiences to our guests.Cordially.Concierge Reforma.

10/10 Excellent

yuseok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Concierge on Apr 21, 2024
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

8/10 Good

Ming I

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy access to main transportation as well as short 5 minute walk if you want to do hop on hop off bus. Many restaurants around. The area around has many gay bars and Korean restaurants. The rooms are clean and beds are comfortable. There’s also a Starbucks in the lobby if you want coffee.
Stayed 14 nights in Mar 2024
Response from Concierge on Mar 31, 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Galeria Plaza Reforma we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Cordially.Concierge Reforma.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking but the stay exceeded my expectations
Stayed 1 night in Feb 2024
Response from Concierge on Mar 27, 2024
We are very honored to know you enjoyed your visit to Galeria Plaza Reforma. Thank you for sharing your opinion and qualifying our services.Hoping to see you soon.Best regards,