Two Bedroom Premier | Living area | 42-inch LCD TV with digital channels, TV
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Reviews of The Hamptons Apartments - St Kilda

3.5 out of 5
The Hamptons Apartments - St Kilda
154 Chapel Street, St Kilda, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 33 reviews" "
Rating 8 - Good. 9 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Roanne

Liked: Cleanliness
This is not a Apartment Hotel. The Apartment is not serviced. One bar of soap. 1 Dishwasher Tablet. 2 Dustbin bags. Complicated access on arrival and daily access with your mobile phone. Arrived at night, no blanket, no Gowns as advertised. Very noisy.
Stayed 7 nights in Mar 2024

8/10 Good

Imbi

Stayed 3 nights in Feb 2024

10/10 Excellent

James, Thornhill Park

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Really good location, close to nearby pharmacy & supermarkets. Good space within the room with nice view from the balcony. Bed was really comfortable. Disappointing though to find hair on the shower floor which obviously hadn't been cleaned from the last visitor.
Stayed 3 nights in Nov 2023

8/10 Good

Ali

Business traveler
Liked: Cleanliness, property conditions & facilities
Although clean, no soaps or moisturiser and had to search for hair dryer. Small complaint but impacted my experience
Stayed 1 night in Oct 2023

6/10 Okay

carolyn

Traveled with group
Liked: Room comfort
Disliked: Cleanliness
could have been good
stained yellow bedding mould in bathroom , shower area no coffe capsules provided , but has a nesoresso machine in the kitchen have to bring your own i guess electronic keys stopped working fortunately we were able to use the GOKI app on my iphone place is actually nice otherwise
Stayed 2 nights in Sep 2023
Response from Gabby on Oct 5, 2023
Hello Carolyn,We hope you are having a good day.We want you to know that we treat all our guest feedback as a means to improve the quality of our service delivery.We really appreciate your patience and for letting us know your concerns about the issues you faced while staying at our Apartment. Upon further investigation, it appears that the booking is not in your name. We have checked our system and can't find any complaints related to the above based on the primary guests' contact info. We have entered the primary guest name and yours as well but no messages were sent about the specific concerns you had. Please note that we take complaints seriously and any issues encountered by a guest are escalated to the proper department. Had we been informed of such issues, we would've escalated the matter to the 3rd party cleaning company and the operations team for immediate action. Having said that, we still hope that your overall experience won't deter you from booking with us again and we'd be happy to welcome you back anytime to experience our improved quality of service.Thank you,Guest Services

6/10 Okay

Damien

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

PAUL

Liked: Cleanliness
Clean
Stayed 3 nights in Jun 2023

10/10 Excellent

Keith, Elwood

Stayed 2 nights in May 2023
Response from Hamptons St Kilda on Jun 3, 2023
Dear Keith Thank you for rating us for your stay at The Hamptons Apartments St Kilda. We truly value your loyalty and would love to see you back in the near future.Warm regards.Guest Services Team

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Hamptons St Kilda on Feb 11, 2023
Dear TonyThank you for giving us such a fantastic score. We are pleased that you had a wonderful stay at The Hamptons Apartments St Kilda. We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

8/10 Good

Cassie

Liked: Cleanliness, amenities, property conditions & facilities
Very welcoming upon arrival. Everything was beautifully presented and I had a lovely stay! Beds are very hard
Stayed 1 night in Jan 2023
Response from Hamptons St Kilda on Feb 11, 2023
Dear CassieThank you for reviewing your recent stay at The Hamptons Apartments St Kilda.We truly value your loyalty and would love to welcome you back in the near future.Warm regards.Guest Services Team

6/10 Okay

Mia Miao Ping

Liked: Cleanliness
It's OK, but if I can communicate with them easier will be even better
Stayed 3 nights in Jul 2022
Response from Hamptons St Kilda on Jul 23, 2022
Dear Mia Thank you for your review for your recent stay at The Hamptons Apartments St Kilda. We trust you had a pleasant stay. We certainly value your loyalty and would love to see you back in the near future. Warm regards. Guest Services Team

6/10 Okay

Darren, BALACLAVA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and the woman on reception during the day is delightful. But no secure parking and checking requires making an arranged time which can be difficult when your coming from the office late on a Friday afternoon.
Stayed 2 nights in Jun 2022
Response from HSK on Jun 29, 2022
Dear Darren Thank you for your feedback in regards to your stay at The Hamptons St Kilda. We are currently looking into the parking issue for our guests as we do understand that street parking is an inconvenience. Warm regards. Guest Services Team.

10/10 Excellent

Keith, Elwood

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property is maintained to an extremely high standard. Absolutely everything is provided. We had a very comfortable, calm & restful 3 night stay. Thank you Veena (Property Manager?) for taking such care in looking after us.
Stayed 3 nights in May 2022
Response from Hamptons St Kilda on May 7, 2022
Dear Keith Thank you for your feedback in regards to your recent stay at The Hamptons Apartments St Kilda. We are pleased to note that you had a wonderful stay with us. We value your loyalty, and would like to welcome you back in the not too distant future. Kind regards. Guest Services Team

10/10 Excellent

Gopakumar

Liked: Cleanliness, amenities, property conditions & facilities
The property is well maintained and close to all amenities. There are a number of excellent cafes and restaurants near by. The beach, theatre and parks are only walking distance from the apartment. Street car parking is available close by. The apartment has washing machine, drier and a well stocked kitchen, all handy for a family to stay confortably.
Stayed 6 nights in Apr 2022
Response from Hamptons St Kilda on May 7, 2022
Dear Gopakumar Thank you for your feedback in regards to your recent stay at The Hamptons Apartments St Kilda. We are happy to note that you had a wonderful stay with us. We value your loyalty, and would like to welcome you back to The Hamptons in the near future. Warm regards. Guest Services Team

10/10 Excellent

Basanth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2022
Response from Hamptons St Kilda on May 7, 2022
Dear Basanth Thank you for your recent feedback in regards to your stay at The Hamptons Apartments St Kilda. We are happy to note that you had a wonderful stay with us. We value your loyalty, and would like to welcome you back to The Hamptons in the near future. Warm regards. Guest Services Team

2/10 Terrible

Julie

Stayed 3 nights in Apr 2022

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Fabulous customer service, Light bright beautiful apartment
Stayed 2 nights in Feb 2022

8/10 Good

Sue

Traveled with group
Liked: Cleanliness, room comfort
Comfortable handy St Kilda property
Check in was a little bit tricky but even though reception wasn't staffed we had no problems with our stay. Good location close to the train station and the trams and the beach was a fifteen minute walk away as was Acland St. Roomy and comfortable I would recommend this place
Stayed 7 nights in Dec 2021

8/10 Good

Marchialee

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Lovely stay
Smaller than the pics, but really lovely!
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The Hampton apartments are lovely, the room had everything that I needed for a great weekend away. The car park is dreadful though.
Stayed 2 nights in Feb 2021

10/10 Excellent

Olivia

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Wachi, Melbourne

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
To get a higher ratings consider making the following changes: - dust for cobwebs - leave at least 5 large bin liners (especially in the 2 bed apt) - install electric insect repellent for mosquitos and flies - weigh down balcony furniture due to very strong winds Besides all that, the Hamptons was a great final home for my ‘Strayan chapter.
Stayed 5 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and well presented room. Will definitely stay again.
Stayed 3 nights in Mar 2020
Response from Jordan on Mar 18, 2020
Thank you for your review! We are happy you have enjoyed our apartments and would love to welcome you back anytime!

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
The property was immaculate and clean. Communications very welcoming and clear. Great amenities in the guest rooms. What I didn't like? Lack of air conditioning in the bedroom made it hard to sleep. Sheets weren't changed during 6 night stay, when they were dirty.
Stayed 6 nights in Jan 2020
Response from Jordan on Mar 3, 2020
Thank you for taking the time to review your recent stay with us! We are so glad you have enjoyed everything we have to offer here at The Hamptons St Kilda. Ben Linen and towels are only changed for stay in excess of 7 nights, which is why you have found yours unchanged. However each apartment is equipped with laundry facilities if guests find they wish to wash anything during their stay, and our friendly staff are always happy to provide extra items where needed. We hope you choose to stay again soon! Warm Regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented boutique property. A quiet location of chapel rd, even on weekends. Staff are very friendly and accommodating. 2 minute walk to Woolworths. Garage coffee shop 1 min walk. Highly recommended, we will be back.
Stayed 3 nights in Jan 2020
Response from Jordan on Mar 3, 2020
Thank you so much for taking the time to give us a 5/5 review! We are thrilled to hear you have enjoyed our newest addition to the Hamptons Brand, and our spectacular location. We look forward to welcoming you back in the near future!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Glenn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and condition
It’s brand new and good value. Location is ok. will need more heating in winter. The single aircon unit will not be enough.
Stayed 3 nights in Nov 2019