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Reviews of Le Grand Hotel

3 out of 5
Le Grand Hotel
1 Porte De Paris, Maubeuge, NORD

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 52 reviews" "
Rating 8 - Good. 23 out of 52 reviews" "
Rating 6 - Okay. 10 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 6 out of 52 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Märta

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They charged me twice for the hotel
I booked my stay through hotels.com and paid the hotel in advance. However, the hotel charged me full price when I checked out. I have emailed the hotel and they say they haven't received a payment before. They told me to send a proof of payment, which I did. I sent them a detailed receipt but they said it wasn't enough. After that they just stopped responding to me. I should not even have to send them a receipt. Hotels.com are trying to fix this for me, but the hotel staff are all struggling with English. They also charged me for breakfast every morning, claiming they asked me if I wanted breakfast when I checked in. I'm 100% sure they never asked me. I had breakfast the first day, but there was not much I could eat due to allergies, so I bought my own breakfast elsewhere the other days. It's been 11 days now and I haven't heard more from them.
Stayed 4 nights in May 2021

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Chris, Washington D.C.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
The photographs of the rooms on the website do not represent the room that we were given. We requested a non smoking room for a family of four with the two children aged 3 and 1 year old. We could not open the door fully due to a wall, and were greeted by a small room with a double bed and a metal bunk bed that reeked of cigarette smoke. There was an ash tray on the window sill and just outside the window on the outside sill (past the broken pane of glass) were cigarette butts. The whole room would have been only two and a bit metres wider than the two beds and less than a metre longer than the double bed. Bunk bed was totally unsuitable for small children and all pillows were tiny and almost non existant. Also, at my own omission, I did not check to see if the hotel had air conditioning - the room was very hot and had no real ventilation. We did not stay the night and would not recommend this hotel to anyone.

8/10 Good

Delphine

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

RONAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant à refaire
Petite chambre mais correct, bonne literie et sdd très agréable Restaurant excellent et accueil sympathique
Stayed 1 night in Oct 2023

8/10 Good

benjamin

Stayed 1 night in Sep 2023

6/10 Okay

TUGDUAL

Business traveler
Liked: Cleanliness, staff & service
Problème d odeurs dans la salle de bain !
Stayed 4 nights in Sep 2023

6/10 Okay

XHAFA

On a eu une urgence familiale 2hrs apres notre arrivee J’espere que la gerance fera un geste commercial 😕😕😕
Stayed 1 night in Mar 2023

8/10 Good

Amandine

Stayed 1 night in Dec 2022

10/10 Excellent

Jean-Luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

6/10 Okay

Alain

Business traveler
Liked: Cleanliness, property conditions & facilities
Problème de différence entre la facture de l'hôtel et celle d'hôtels.com
Stayed 2 nights in Mar 2022

10/10 Excellent

Thierry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Étape affaire
Non comment
Stayed 1 night in Dec 2021
Response from Ali on Dec 16, 2021
Bonjour Merci Bonne fêtes de fin d’année

8/10 Good

Paul

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Pierrick

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

2/10 Terrible

Alexandre

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2020

8/10 Good

RAPHAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très correct pour 1 nuit
Stayed 1 night in Sep 2020

6/10 Okay

Florian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bon hôtel pour voyage d'affaires
Chambre simple, petite, mais confortable. Salle de bain bien équipée avec douche italienne. Personnel agréable. Parking disponible devant l'hôtel. Bonne brasserie attenante à l’hôtel.
Stayed 1 night in Jul 2020

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Très serviable et aimable
Stayed 1 night in Mar 2020

10/10 Excellent

Ludovic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable et confortable.
Stayed 1 night in Feb 2020

10/10 Excellent

Antoine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

sabine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Personngl tres serviable A l écoute
Stayed 1 night in Nov 2019

8/10 Good

Antoine Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien dans l'ensemble
Hotel répondant aux normes 3 etoiles, propre, confortable, bar et restaurant service restaurant 23 heures bar 00h seul bémol pour mon sejour le bar jai demandais un double mojito et sans être mechant il était horrible pourtant rien de compliqué de la menthe du sucre citron verre rhum et limonade mais bon les patron ( mr au 4x4 mercedes) sont tres sympa ca fzit toute la différence jy retournerais certainement
Stayed 1 night in Nov 2019
Response from Mr Herriche on Nov 21, 2019
Bonjour et merci pour votre commentaire, je suis la personne que vous décrivez à son véhicule. Je vous présente toutes mes excuses pour le double Mojito, à votre prochain séjour j'aurais le plaisir de vous l'offrir et le préparer personnellement. Au plaisir de vous recevoir à nouveau dans notre établissement.

8/10 Good

Freddy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

2/10 Terrible

hyong gil

Disliked: Staff & service, room comfort
It is middle of summer. But the hotel has no air-condition. So there is not proper during summer season. we have to give up the other day because it was go hot in the room. we do not recommend the room during summer. and the hotel must list up that they have no air-condition.
Stayed 2 nights in Jul 2019

2/10 Terrible

jean claude

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
pas sérieux
oublier ma noter ma réservation et plus de place
Stayed 1 night in Jun 2019

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aanrader
Zeer goed ontvangen
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2018

8/10 Good

DENIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parfait
on y mange trés bien
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

FRANÇOISE

Liked: Cleanliness, staff & service
tres bon hôtel mais pas de clim.🤔
arrives fin de journée acceuilli par une personne très aimable souriante stationnement juste devant l hôtel d un type autre époque mais classe avons dîner sur place un service impeccable repad délicieux décor et ambiance très sympathique remontés à la chambre pas de climatisation 37 il possible de dormir AVO.s laisses porte fenêtre donnant sur la terrasse ouvert avec les néons des restaurants le bruit des voitures la bons pas pu dormir ..cet hôtel doit être génial l hivers des lors que les températures sont ..normales et faibles ..rt heureisement l ensemble des personnes de l hotel et restaurant sont adorables et professionnels ca permet de gardet sa bonne jumeur
Stayed 1 night in Aug 2018

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour professionnel très agréable
Chambres très propres et rénovées récemment Bon accueil par le personnel Restauration proposée à l'hôtel très appréciable
Stayed 2 nights in Mar 2018

10/10 Excellent

CLAIRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour à maubeuge
Hôtel très propre. Chambre très agréable et bien équipée. Restaurant de l´hotel excellent avec une cuisine maison. De quoi passer une agréable soirée. A très bientôt pour un ananas flambé au grand marinier et sa boule de glace à la pêche 😉

6/10 Okay

Verified traveler

Disliked: Room comfort
Stayed 1 night in Jan 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Basic hotel in desolate environment
Very friendly and helpful staff. Very narrow rooms and also a bit smelly. It is said to be located in the center, but Maubeuge oviously has no city center. Bleak outside apperance of the hotel; especially the back side of the hotel looks as if that building is no longer inhabited.
Stayed 1 night in Oct 2017

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Eva, Gentofte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dårligt hotel - også til prisen
Beskidt og ildelugtende. Heldigvis kun en overnatning. Wifi fungerede ikke.

6/10 Okay

Åsa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Kort stopp på väg.

8/10 Good

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jean-marie, val de reuil

Liked: Cleanliness, staff & service
contents de retrouver entre ch'tis
en couple nous allions dans notre nord natal pour prospecter pour trouver une maison pour notre retraite,tout s'est tres bien passe et nous avons ete tres bien recus a l'hotel.

8/10 Good

anaiis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

PIERRE

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Confort.
Une nuit seulement. Hôtel confortable. Très bien.

8/10 Good

catherine

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Très moyen
Le restaurant est vraiment médiocre, et l'hôtel mérite une bonne rénovation.