Avani Suite | Minibar, in-room safe, desk, free WiFi

Reviews of Avani Lesotho Hotel & Casino

5 out of 5
Avani Lesotho Hotel & Casino
Hilton Hill Road, Maseru

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 87 reviews" "
Rating 8 - Good. 31 out of 87 reviews" "
Rating 6 - Okay. 18 out of 87 reviews" "
Rating 4 - Poor. 1 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rajeev

Stayed 3 nights in Jan 2024

10/10 Excellent

Ramohudi Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay
Stayed 2 nights in Nov 2023
Response from Emma on Nov 24, 2023
Dear Ramohudi,Thank you for taking time to rate our services. We are delighted that you enjoyed your stay. Our everyday pride is ensuring that we create memorable experiences and exceed guests expectations by providing outstanding service, comfortable sleep and good food. Hope to see you again in the near future.Front Office Manager

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Emma on Nov 24, 2023
Dear Patrick,Thank you for taking time to review our services and we are glad that you enjoyed your stay with us. Your feedback has been shared with the team as a motivation to keep serving our guests courtesy and helping them create memorable experiences.Front Office Manager

10/10 Excellent

TT

Stayed 1 night in Sep 2023
Response from Emma on Oct 5, 2023
Dear TT,Thank you for taking time to review us.It is our pleasure to have hosted you and to hear that you enjoyed your stay with us; our everyday aim is to provide the best hospitality service through comfortable sleep and conducive space for our guests and we are glad we met your expectations. We hope to see you in the near future. Regards- Front Office Manager

10/10 Excellent

Leon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Emma on Oct 3, 2023
Dear Leon, Thank you for taking your time to review us. It is our pleasure to know that you had a great time and we met your expectations. It is our everyday aim to ensure that we provide the best hospitality service and comfort of both space and sleep. We look forward to having you back in the near future. Front Office Manager

10/10 Excellent

KWENG TEAN

Stayed 5 nights in Sep 2023
Response from Emma on Oct 3, 2023
Dear Kweng Tean, Thank you for taking your time to rate us. It is our pleasure to have had you visit our property and to hear that you liked our hotel location and our team. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. Looking forward to having you back in the near future.Regards- Front Office Manager

10/10 Excellent

PABLO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Lesotho
Stayed 10 nights for business. World class 5 star hotel!
Stayed 9 nights in Sep 2023
Response from Emma on Oct 3, 2023
Dear Pablo, Thank you for taking your time to review us. It is our pleasure to hear that you enjoyed your ten days stay with us. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. We look forward to having you back in the near future. Regards- Front Office Manager

10/10 Excellent

Rajeev

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Emma on Oct 3, 2023
Dear Rajeev, Thank you for taking your time to rate our services. It is our pleasure to hear that you liked enjoyed your stay with us. It is our everyday aim to ensure that we provide the best hospitality service and the comfort of both space and sleep. Looking forward to having you back in the near future. Regards- Front Office Manager

8/10 Good

Takumo

Stayed 1 night in May 2023
Response from Emma on Oct 5, 2023
Dear Takumo,Thank you for taking time to review us, its our pleasure to have had an opportunity to host you in our hotel. Our every day aim is to exceed guests' expectations through service, space and sleep. We are glad that you enjoyed your stay, hope to see you in the near future.Regards- Front Office Manager

10/10 Excellent

John

Stayed 7 nights in Apr 2023
Response from Emma on Oct 5, 2023
Dear John,Thank you for taking time to review us. It is our pleasure to hear that you enjoyed your stay with us. Our everyday aim is to provide our guests with the best hospitality service and we are happy we met your expectations. Looking forward to having you again in the near future.Regards-Front Office Manager

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here. Really close to everything while being tucked away on the hillside made for great views and quiet nights. Staff are friendly and very helpful!
Stayed 1 night in Jan 2023
Response from General Manager on Jan 30, 2023
Dear Ian, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. We are glad you had a great experience and thank you for your constructive feedback. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Mike

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service
Slow service, allot of food on menu sold out. Totally overpriced
Stayed 2 nights in Sep 2022
Response from General Manager on Sep 21, 2022
Dear Mike,Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We sincerely apologise for the service standards you experienced t the hotel which we will address with the team and take the appropriatte action to remedy the situation. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future to an improved experience.Regards General Manager

10/10 Excellent

Sampson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the heating in the room and how cosy it was despite the cold. The services and the food was top notch.
Stayed 3 nights in May 2022
Response from General Manager on May 12, 2022
Dear Sampson, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Puleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very clean and amazing
Stayed 4 nights in Mar 2022
Response from General Manager on Apr 4, 2022
Dear Puleng, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to another great stay. Regards General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 1 night in Jul 2021
Response from General Manager on Jul 19, 2021
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction and safety is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We hope that you stay safe and healthy during this time period and look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from General Manager on Mar 18, 2020
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from General Manager on Feb 5, 2020
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Andiswa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from General Manager on Jan 6, 2020
Dear Andiswa, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Richard

Stayed 1 night in Dec 2019
Response from Emma on Oct 5, 2023
Dear Richard,Thank you for taking time to rate our services. We are delighted to have had a chance to host you and to hear that you enjoyed your stay with us. The team is looking forward to having you back again in the near future.Regards- Front Office Manager

8/10 Good

Roché

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from General Manager on Dec 9, 2019
Dear Roche, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back in the near future. Regards General Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was very nice but they need to significantly work on their customer service. There were many little things that occurred which lead to a less than satisfactory experience. At one point, our server in the restaurant asked us for money so she could buy a banana. Very awkward.
Stayed 3 nights in Nov 2019
Response from General Manager on Nov 11, 2019
Dear Anonymous, Thank you for visiting our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We sincerely apologise for the manner in which the team member solicited money from you. We will most certainly investigate and take the appropriate action. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasing all around. Very good terrain for my fitness walks and run
Stayed 3 nights in Oct 2019
Response from General Manager on Oct 21, 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We are pleased you could exercise during your stay and hope you tried out our gym on the lower floor. We look forward to welcoming you back again in the near future. Regards General Manager

6/10 Okay

Craig

Liked: Cleanliness, staff & service, room comfort
Dated but clean. Very nice range of food.
A dated hotel but clean. Air-conditioning didn't work very well and if you open the balcony door to try cool the room it is ridiculously noisy from all the Aircon's and machinery located outside on the roof below.
Stayed 4 nights in Oct 2019
Response from General Manager on Oct 20, 2019
Dear Craig, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. Our guest’s satisfaction is our top priority at all times and we are grateful for all feedback which we share with our team members who are motivated by such feedback from our guests. We apologise for the inconvenience you experienced and thank you for the comments regarding the air conditioning which we are in the final quotation [phase to replace. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from General Manager on Aug 27, 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, our guest’s satisfaction is our top priority at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards

10/10 Excellent

Heiny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on Jul 26, 2019
Dear Heiny, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future to another great experience. Regards General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the spacious room, working area the big bath tub, the lotions and soaps and the gym. Very good breakfast. Unfortunately the time I was there they ran out of my favouriote drink Heinekken and could notyunderstand why this was so for a full three days.
Stayed 6 nights in Jun 2019
Response from General Manager on Jul 25, 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We apologise for the inconvenience of not have adequate stock of your favourite beer. The local distributor has been experience stock shortages which unfortunately impacts our stock levels directly. We look forward to welcoming you back again in the near future to an improved experience. Regards General Manager

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from General Manager on Jul 19, 2019
Dear Leon, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards

8/10 Good

Joleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from General Manager on Jul 9, 2019
Dear Joleen, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2019
Response from General Manager on Mar 30, 2019
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by the feedback from our guests. We look forward to welcoming you back again in the near future and provide us with more feedback. Regards General Manager

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Overall a very nice experience. The staff is Professional and the hotel is one of the best in town. I will certainly come back. Thank you Avani
Stayed 2 nights in Dec 2018
Response from General Manager on Dec 22, 2018
Dear Alexandre, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests. . We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
The hotel wasn’t particularly impressive for the price. I was expecting a little more “awe.” But, it was comfortable.
Stayed 1 night in Dec 2018
Response from General Manager on Dec 20, 2018
Dear Anonymous, Thank you for choosing our hotel for your hospitality needs as well as for taking of your time to complete the rating and for sharing your experience with us. At Avani Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all reviews with our team members who are motivated to continuously deliver great service to our guests. We look forward to welcoming you back again in the near future and create a better experience for you.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City of the Sun
Good stay as always.
Stayed 2 nights in Sep 2018
Response from General Manager on Sep 24, 2018
Dear Justin, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option in Maseru
Very good luxury stay in Maseru, probably the nicest property in the city. The property had a great view from the balcony as well. I thought the bed was very comfortable, there was luckily heat and A/C, and the bathroom was spacious. Would recommend anyone looking for a nice place to stay!
Stayed 1 night in Aug 2018
Response from General Manager on Aug 20, 2018
Dear Henry, Thank you for choosing our hotel for your accommodation needs as well as for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback. We share all our guest reviews with our team members who are motivated by feedback from our guests. We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Jurjen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, very comfortable, great breakfast!
Response from Willem van Heerden on May 8, 2018
Dear Jurjen, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We are glad you enjoyed the breakfast and our property. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Essen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
First visit to Lesotho and our 2 night stay at Avani Lesotho made it memorable. Our room had a beautiful view of the sparkling pool. Choice of 3 restaurants at the hotel and for entertainment there was the casino. Spotlessly clean , luxurious and modern. Definitely recommended. Use of the gym and sauna was complementary. There is also a spa on site. Friendly staff from security,reception,cleaning etc. Wifi is available right throughout the hotel.
Response from Willem van Heerden on May 8, 2018
Dear Essen, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. Thank you for commending our team members who are always grateful for recognition of their service. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lesotho sun - littel sun
I wonder who designed the layout of sinks in the basin and bath tub in the bathroom. Very difficult to wash hands and face. Experienced problems when checking wth amount to pay. Hotel could not get through to the 24 hours number and this was frustrating. This is not the first time I experienced this issue using hotels.com
Response from General Manager on Apr 13, 2018
Dear Mr Docrat, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise that the hotel did not meet your requirements and for the inconvenience you experienced. I have brought the matters raised in the review to the attention of the Front Office Manager to address as a matter of urgency. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Apr 3, 2018
Dear Daniel, Thank you for taking of your time to complete the rating as well as the review and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

6/10 Okay

Sudesh

Liked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Apr 2, 2018
Dear Sudesh, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Kubandran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lesotho Stay
A good place to stay overnight. Nice and central. Excellent service
Stayed 1 night in Mar 2018
Response from General Manager on Mar 19, 2018
Dear Kubandran, Thank you for taking of your time to complete the review and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We hope to welcome back in the near future. Regards General Manager

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Smoker’s paradise
For the money, this hotel is pretty disappointing. They allow smoking in the casino so it smells like an ashtray. But the pool is nice and the staff is incredibly nice - they made up for any misgivings. But if you really can’t stand the smell of last night’s party, probably best to avoid. That said, it’s likely the only place in Maseru to stay if you’re used to creature comforts.
Stayed 2 nights in Mar 2018
Response from General Manager on Apr 3, 2018
Dear Anonymous, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. An area within the casino is a designated smoking area and smoking is not permitted elsewhere. We apologise that the smoking area had a negative impact on your stay at the hotel. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Clean and nice patio bar with a view
On the third room (one too noisy ventilation another not being able to close the balcony door) all went well. Clean, good bed and nice breakfast. Slow service and stingy approach on amenities and towels in the bathroom. There are no healthy alternatives on the menus (the salads served in the lobby bar Leifo are a joke and hardly qualify as starters) However do you like chips this is your place. Good Chinese restaurant on lower level. Basic gym with lots of locals and loud music.
Stayed 3 nights in Feb 2018
Response from General Manager on Feb 21, 2018
Dear Anonymous, Thank you for taking of your time to complete the rating and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We apologise that the hotel did not meet your requirements and for any inconvenience you may have experienced. I have brought the matters raised in the review to the attention of the Chef and the Engineer to address as a matter of urgency. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a bit too expensive but overall good experience. Definitely one of the best places to stay in Maseru. The gym is great and the rooms are very clean
Stayed 4 nights in Nov 2017
Response from Willem on Nov 14, 2017
Dear Anonymous, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. . We look forward to welcoming you back again in the near future. Regards General Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth discovering
Excellent service, comfortable and spacious, good breakfast and buffet, but a rather basic menu and a barely above average Chinese restaurant, and though a bit removed from everything they do organise transport.
Stayed 2 nights in Oct 2017
Dear Anna, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back again in the near future. Regards General Manager

8/10 Good

ROWENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Rowena, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General Manager

10/10 Excellent

David, Ottawa, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New or recently renovated
Well appointed hotel lobby with very clean and comfortable rooms. The bar was a nice place to relax and there is also a casino, dinner and breakfast were also enjoyed.
Stayed 1 night in Jun 2017
Response from Willem on Jun 26, 2017
Dear David, Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General Manager

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2017
Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General Manager

8/10 Good

Ndivhudzannyi Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Maseru
The staff including the security personnel were very friendly and helpful too.
Thank you for taking of your time to complete the survey and for sharing your experience with us. At AVANI Lesotho, we take pride in ensuring our guest’s satisfaction at all times and we are grateful for all feedback regarding your experience during your stay with us. We look forward to welcoming you back in the near future. Regards General ManagerWrite your comment.

2/10 Terrible

mukenyi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When my client arrived on this reservation number he was told there was no booking even though it had been fully prepaid. Prof Peter Thuynsma was made to pay again at the hotel. During his stay when he returned to his room on 01 Nov someone else was trying to check into his room! overall very poor service and very disappointing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tai Kwang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay.