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Reviews of Townhouse OAK Hotel Mrc Melaka Raya

2 out of 5
Townhouse OAK Hotel Mrc Melaka Raya
795, Jalan Melaka Raya 3, Melaka Raya, , Malacca, Malacca City, Malacca

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 1 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

6.6/10

Cleanliness

5.6/10

Staff & service

2.0/10

Amenities

5.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Wei Ze

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disastrous.
Stayed 1 night in Nov 2023
Response from Barbara on Dec 6, 2023
Hi, Wei! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 Excellent

Wong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ava on Oct 12, 2023
Hey, Wong! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

6/10 Okay

james

Disliked: Staff & service, property conditions & facilities
Be Clear About Your Need for a Check-in Time
Arrived for check-in at 2 pm. Room not ready. Came back at 5 pm. Room still not ready. Front desk explained that hotel is short-staffed. Likely true. It is hard to hire and retain unskilled workers in urban Malaysia these days. If you need a strict time for afternoon check-in, be sure to make this very clear in advance with the front desk. Otherwise, the hotel is okay. 30 minute walk to Jonker Street. Restaurants, even a Starbucks, in the immediate vicinity. Car parking easy.
Stayed 1 night in Apr 2023
Response from Maria on Jun 21, 2023
Hi, James! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Maria

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Peut mieux faire...
Hotel suffisant pour une nuit mais pas pour plus. Aucun équipement dans la chambre, clim défectueuse, chauffe-eau idem. Cependant, la chambre est propre et le propriétaire agréable.
Stayed 1 night in Mar 2023