Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

8.4

Very Good

Rating 10 - Excellent. 313 out of 795 reviews
Rating 8 - Good. 352 out of 795 reviews
Rating 6 - Okay. 85 out of 795 reviews
Rating 4 - Poor. 33 out of 795 reviews
Rating 2 - Terrible. 12 out of 795 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Florin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is about to close, weather for renovation or for good is not clear, but this is something they forgot to advertise online. Nevertheless, hotel was decent, but more of an Ibis level than a Novotel, although priced as a Novotel. Staff was quite difficult and seemed clueless about how to manage simple tasks such as charging us for some extras from a fridge in the lobby. I am not sure what happened, but this was not the experienced I wanted from a Novotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Ali

Liked: Staff & service, property conditions & facilities
Great area, great spacious room.
Stayed 1 night in Jun 2024

10/10 Excellent

Susanne Maria

Stayed 1 night in Jun 2024

10/10 Excellent

Gary

Traveled with partner
I recently wrote that the pool was only open between 7:00 PM & 9:00 PM. This is incorrect (there was an error on their bulletin board). The pool is open starting at 7:00 AM.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ali

Stayed 8 nights in Jun 2024

10/10 Excellent

Frank

Stayed 2 nights in Jun 2024

10/10 Excellent

susan siu kuen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Loved our stay. Very quiet hotel area. Check in was seamless, rooms are good with comfortable beds, coffee machine along with tea kettle & tea. Loved the breakfast as it had a great variety. Very close to central area & very accessible with car or by foot. Lots of underground parking
Stayed 3 nights in Jun 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top of the hill

Nice hotel at the top of the hill steep climb back or stairs,taxi from town 15euro. PutTrajanstrasse inthe satnav for the car park, or you will miss it in the one way,go down to the second level, you will see the signs for the lift
Stayed 2 nights in Jun 2024

10/10 Excellent

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful, the manager is very professional and acomodating.i would recommend this place to everyone.
Stayed 1 night in Jun 2024

6/10 Okay

Karl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Older hotel in okay condition very in need of updating. Parts of the spa are out of order (cold plunge) and the entire pool and spa area is often pretty smelly. That being said, the sauna is huge and wonderful!
Stayed 3 nights in Jun 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff and lovely hotel!

We had a great stay with such friendly and helpful people. They went out of their way to make sure that our room was ready early, which was so kind. We needed it early to make it to a wedding. Very professional and nice. It's within walking distance from the train station and downtown. We loved their pool/sauna area. Our only mild complaint was that the pool is quite small and the hot tub was not working. We would still highly recommend Novotel!
Stayed 3 nights in May 2024

10/10 Excellent

Johanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean large rooms, comfortable beds; good location in walkable distance to the train station and town center; beautiful and spacious spa area; the kids loved hanging out in the pool.
Stayed 2 nights in May 2024

8/10 Good

craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here many times over 10 years. Some of the furnishings are looking a bit worn, but all is clean. Bathroom is very clean. Linens and bedding are fresh. Breakfast buffet remains high quality. Staff informative and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities
good location nice staff
Stayed 7 nights in Apr 2024

6/10 Okay

Elaine

Average hotel

Very disappointed with hotel reception upon Arrival~ lack of customer service until I initiated it. Room very average and stained carpet- Housekeeping exceptional to bring missing items to room. There are much nicer hotels in Mainz that we have stayed at.
Stayed 2 nights in Apr 2024

8/10 Good

Tilman

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very central
Stayed 2 nights in Jan 2024

10/10 Excellent

Claire

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Would come again. Great free mini bar! Nice, helpful reception staff. Better / brighter lighting option in room and somewhere easier and more convenient to plug in the kettle would be good.
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Alice, Coamo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. Air conditioner was not cooling enough. Beds were very comfortable too. Very centric to a lot of great dining places.
Stayed 2 nights in Sep 2023

10/10 Excellent

Zak Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a beautiful area manned by the most polite and accomadating people
Stayed 4 nights in Aug 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Our family of four stayed just one night in this hotel before continuing our holiday, travelling through Germany. We found it very comfortable sharing a room together and enjoyed a lovely breakfast with great choices. We all enjoyed a swim in the pool before continuing our journey. Great service and friendly staff.
Stayed 1 night in Aug 2023

6/10 Okay

Sue

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here after arriving in Frankfurt from US
Stayed 1 night in Jun 2023

10/10 Excellent

A

Stayed 2 nights in May 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
My air conditioner didn't work well but the staff was quick to bring me a fan
Stayed 1 night in May 2023

10/10 Excellent

Jimmy

Stayed 4 nights in Apr 2023

2/10 Terrible

George, Newnan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bartender was gracious and amazing! The desk staff was friendly. However, the rooms were hot, the bed was hard and our linens were not changed out (even though we left a green "please clean" card), and the room was not cleaned. Don't recommend.
Stayed 2 nights in Feb 2023

8/10 Good

Ryuji

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

THEODORE, Lodi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property. Very clean and great location. Staff was wonderful and very polite and helpful during our stay. Would definitely recommend.
Stayed 3 nights in Dec 2022

8/10 Good

Kean Seng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near major attraction. Just about 8 - 10 mins walk from Mainz train station. Room was clean, but the corridor have some sort of smell, but nothing major. Breakfast selection is good. Lift was a bit slow.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’d stay here again

We really liked the location of this hotel because it put us super close to the Altstadt. The rooms were well kept and comfortable. Breakfast was a little higher than average but worth the money. The front desk gave Origami packs to our kids.
Origami packs
Dining room
Hotel front
Stayed 1 night in Sep 2022

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and friendly service

The hotel is in a great location, a few minutes’ walk from the train station and 15 minutes to the city centre. The staff are very friendly and helpful and tolerated my rusty German (they offered to switch to English but I like to practice). Fitness centre is basic and the room decor is a bit worn but everything works. Excellent breakfast buffet.
Stayed 6 nights in Jul 2022

10/10 Excellent

craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our recovery hotel after flight from USA to Frankfurt. We keep coming back. Several airlines put their crews up here between international flights.
Stayed 2 nights in Jul 2022

8/10 Good

Walid

Stayed 1 night in Jul 2022

10/10 Excellent

Martin

Stayed 2 nights in Jun 2022

10/10 Excellent

Olivia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, recommended

Very happy with my stay at Novotel. Staff was friendly and the place was great. Clean and comfortable room. Complementary water in the room. The pool was very shallow though and the room where the pool was, was quite cold. But overall nice.
Stayed 1 night in Jun 2022

10/10 Excellent

weimin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly front deck staff,
Stayed 1 night in May 2022

8/10 Good

Carole

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The hotel is a good location staff is ve
Stayed 1 night in Apr 2022

6/10 Okay

christien

The hotel is pretty run down from the last time we stayed there, which is only a few years back. The pool was also closed for refurbishment. So we were a little dissapointed.
Stayed 1 night in Oct 2021

10/10 Excellent

Pavel, Campbell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, located just minutes away from Altstadt , and close to HBf. Good choice for both business and leisure travelers
Stayed 3 nights in Oct 2021
Response from NOVOTEL Mainz on Nov 29, 2021
Dear Pavel, Thank you very much for your feedback! :) We are very happy, that your stay was great! :) Best regards, NOVOTEL Mainz

10/10 Excellent

Sheryll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

maisa

Traveled with family
Liked: Cleanliness
Stayed 1 night in Aug 2021

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for the price

Great value. Nice, clean and comfortable hotel in a nice area. Would definitely stay here again. It was a great place to stay on route to our other adventures in Germany
Stayed 1 night in Jul 2021

10/10 Excellent

Christos

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Mac, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your high quality and friendly service
Stayed 4 nights in Aug 2020

10/10 Excellent

Macc, London

Business traveler
Liked: Cleanliness, staff & service, amenities
On the room 457 the radiator was doing strong noise like drains water and I couldn’t sleep well. Could you check it
Stayed 1 night in Aug 2020

8/10 Good

Kristian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pool closed during corona

Unfortunately the spa/pool area was closed due to Corona. It would have been nice if this information was stated on hotels.com or hotels own website.
Stayed 2 nights in Jul 2020

10/10 Excellent

Mella

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Super freundlicher Empfang. Leider war während der Corona Zeit die Sauna gesperrt. Ansonsten top. Sehr zu empfehlen.
Stayed 1 night in Jun 2020

10/10 Excellent

Jamilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020