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Convenient to the hospital, easy parking, friendly staff. Bed did hurt my back but I have a bad back so very picky on beds.
Misti
Stayed 1 night in May 2024
Response from Director of Operations on May 10, 2024
Thank you for choosing to stay with us. We look forward to hosting you again in the future. Safe travels!
6/10 Okay
Mark
Traveled with partner
May 8, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Myriad numbers of Swallow nests have overtaken the hotel roofline with resultant mess. The handicapped accessible shower was horrific. One shower head was so high it couldn’t be reached. The other was too low. Water could not be contained in the shower stall resulting in a wet, slippery bathroom floor. There was almost no counter space to set bathroom supplies.
Mark
Stayed 1 night in May 2024
Response from Director of Operations on May 10, 2024
We appreciate you taking the time to review your recent visit. We have a complicated relationship with these birds. They continue to return year after year, even after our efforts of hiring different companies to get them removed and setting our roof up with non-harmful traps to prevent the birds from nesting at our property. Nonetheless, please know that we have companies scheduled to come help us remove the birds. We understand and feel your frustration in this matter. Thanks again and safe travels!
10/10 Excellent
Melinda
Apr 30, 2024
Melinda
Stayed 1 night in Apr 2024
Response from Director of Operations on May 20, 2024
Thank you for choosing to stay with us and for taking the time to review your recent visit. Safe travels!
Stayed one night bc we were in Lubbock for a concert. Great place to stay because it’s very clean, comfortable and property in nice condition. Breakfast was delicious and staff was friendly. Also many things a short driving distance.
Brenda
Stayed 1 night in Apr 2024
Response from Director of Operations on Apr 16, 2024
We appreciate your kind words and look forward to hosting you again in the future. Safe travels!
The bed linen could have been cleaner and changed. The good amenities the breakfast laundry free parking free wi-fi location to stores and eating places. Quiet safe neighborhood.
Anita
Stayed 6 nights in Apr 2024
Response from Director of Operations on Apr 16, 2024
We appreciate you taking the time to review your recent visit. We look forward to hosting you again in the near future. Safe travels!
Great hotel, nice staff. They have an EV charger, although you have to reduce charging power, otherwise it will tell the breaker. Pet friendly and a nice grass so behind the hotel for the dogs to take care of business.
Ingo
Stayed 1 night in Mar 2024
Response from Director of Operations on Apr 1, 2024
We appreciate your valuable feedback as it helps us improve our amenities. I will be using your review to help retrain our staff on our EV machines. I apologize for the trouble and please don't hesitate to contact me with questions or concerns.
Response from Director of Operations on Mar 20, 2024
Thank you for staying with us we appreciate your kind words. Safe travels!
4/10 Poor
Wes
Mar 13, 2024
We’ve only just pulled in. Waited 20 min for someone to come to desk and check us in. Others were waiting as well.
Wes
Stayed 1 night in Mar 2024
Response from Director of Operations on Mar 14, 2024
I appreciate you bringing this to my attention. I will be using your review to better prepare our staff and ensure that this does not happen again. We apologize for the inconvenience and thank you for valuable feedback.
Response from Director of Operations on Mar 5, 2024
We appreciate you choosing to stay with us. Safe travels!
4/10 Poor
Alexander
Business traveler, Traveled with partner, Traveled with family
Mar 4, 2024
Disliked: Cleanliness, staff & service
Housekeeping never came by to do any cleaning, like taking the trash out, even when the sign was on the door knob asking for service. Ran out of coffee, small stuff like that.
Alexander
Stayed 4 nights in Feb 2024
Response from Director of Operations on Mar 5, 2024
We apologize for the inconvenience. I will be using your review to help better prepare our housekeeping department. Thank you.
We love staying here every time we come to Lubbock! Our room was so spacious with the large kitchen table that came in handy for the kids playing games. The only thing I was sad about was the pool heater was broken. We found out when we got there. Other than that it was great. We will stay there again!
Jamie
Stayed 1 night in Feb 2024
Response from Director of Operations on Feb 22, 2024
We appreciate you visiting us and please know that we are working swiftly to getting our pool back to normal. We apologize for the trouble and hope you return to visit us again soon. Safe travels!
Response from Director of Operations on Feb 22, 2024
Thank you for your kind words. We look forward to hosting you again. Safe travels!
4/10 Poor
Haley
Feb 11, 2024
Liked: Staff & service
Disliked: Cleanliness
Haley
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 13, 2024
We appreciate you taking the time to review your recent experience. We'd love to hear more about your visit so we can try and make it right for you. Thanks again. Safe travels!
Under the bed was what seemed to be a dog bone , and an empty bottle . Therefore I’m not sure if the room wasn’t cleaned or if they just didn’t clean under the bad .
Juan P
Stayed 2 nights in Feb 2024
Response from Director of Operations on Feb 5, 2024
We apologize for the inconvenience and hope this doesn't deter you from staying at our property again. I will be using your feedback to better prepare my housekeeping department. Thank you again and we hope to see you again soon! Safe travels!
Best Westerns have quickly become my go-to and this one didn't miss the mark. Checked in after 1am. The girl at the front desk was very friendly and courteous. Hotel and rooms were clean. We missed breakfast so can't chime in on that. Only thing, I wish they had a coffee bar set up in the lobby so if you miss breakfast you can still get coffee.
Jordan
Stayed 1 night in Jan 2024
Response from Director of Operations on Feb 5, 2024
We appreciate your loyalty to the brand and your kind words. I'm sorry to hear that you weren't able to enjoy our breakfast! We have a specialty coffee machine that is available 24/7. Our dinning area remains open for your coffee needs. We hope this doesn't deter you from staying with us in the future. Safe travels and please don't hesitate to contact me should you have any additional questions.
10/10 Excellent
Christine
Traveled with family
Jan 29, 2024
Liked: Cleanliness
Very fast and nice check in
Christine
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 31, 2024
Thank you for choosing to stay with us and for your kind words. Safe travels!
Response from Director of Operations on Jan 31, 2024
Thank you for choosing to stay with us. We'd love to hear more about your experience to better prepare our staff and property. We apologize for any trouble and hope to host you again in the near future.
When traveling, we like Best Westerns and this one was no exception. The heater was a bit noisy, but the breakfast made up for it. Would stay again.
Patrick
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 19, 2024
Thank you for taking the time to review your recent visit and for your kind words. I'll have our maintenance department take a look at that heater, thank you for bringing that to my attention. We look forward to hosting any future visits. Safe travels
Great stay!! Wonderful if you have a fur baby that travels with you! Plenty of grassy area for pets. Room was good and breakfast… real eggs!!!! They also make you aware of what to expect for breakfast each day! Overall we think this will be our new home away from home in Lubbock.
Lydia
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 8, 2024
Thank you for taking the time to review your recent visit. We look forward to hosting your next visit. Safe travels!
10/10 Excellent
LaSandra
Jan 5, 2024
LaSandra
Stayed 1 night in Jan 2024
Response from Director of Operations on Jan 8, 2024
Thank you for reviewing your recent visit. Safe travels!
Room was very comfy and location was good. Breakfast was not so great—burritos were a good idea, but they were not warm and were pretty tasteless. Maybe just a fluke.
Verified traveler
Stayed 1 night in Dec 2023
Response from Director of Operations on Jan 5, 2024
We appreciate your honesty and can assure you that burritos are only on our menu as a way to allow our employees to have more time with families during the holiday season. Our normal breakfast menu includes freshly made eggs (not the powder stuff), sausage or bacon, biscuits and gravy, fruits, pastries, waffles, toast, cereal, salsa, and delicious tortillas. We understand your frustration and apologize for the inconvenience, but we look forward to hosting any future visit so you can enjoy our full breakfast bar options. Safe travels!