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ヒルトン ガーデン イン シンシナティ ノースイーストの口コミ

3 out of 5
ヒルトン ガーデン イン シンシナティ ノースイースト
6288 Tri Ridge Blvd, Loveland, OH

口コミ

8.2

とても良い

評価 10 - 462 件の口コミ中 205 件が非常に良い" "
評価 8 - 462 件の口コミ中 146 件が良い" "
評価 6 - 462 件の口コミ中 58 件が普通" "
評価 4 - 462 件の口コミ中 39 件が不満" "
評価 2 - 462 件の口コミ中 14 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Bradley

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really enjoy Glen and Colin at the front desk.
2024 年 5 月に 3 泊滞在
Rayからの返信 (投稿日 : 2024 年 5 月 13 日)
I'm happy to hear you enjoyed the staff here at Hilton Garden Inn Cincinnati NE. I'll be sure to pass the message along to my staff. Thank you for letting us know!

8/10 (良い)

Robert、farmington

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a quiet place even though soccer teams. Staff was really great!
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Bill

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great experience over all
2024 年 4 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for staying with us, and we appreciate your feedback! We hope to welcome you back in the future.

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for staying with us, and we hope to welcome you back in the future!

4/10 (不満)

Aileen

家族旅行
I would not recommend this hotel’s location.
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Rebecca

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
For a Hilton and paying as much as I did for this room, I was very unsatisfied. This place is run down , the room was filthy dirty ,hair and dirt everywhere. No visible bugs but definitely signs of them(blood spotted pillows) .the staff is very unprofessional and unorganized . They say breakfast is included and then charge you an extra $20 to your room per person.They also don’t tell you about a $25 hold that they have on your credit card for two weeks. lots of secret fees…Would not recommend.
2024 年 3 月に 1 泊滞在

6/10 (普通)

Fernando

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
The staff was very accommodating and helpful. I did not like that the description said bathtubs in all rooms, but that was not the case when we showed up. Room service had to be requested and that was not clear at check-in and when requested it never happened.
2024 年 2 月に 4 泊滞在

6/10 (普通)

Kim

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
Pretty sure the bathroom wasn't cleaning before we got there - the glass doors hadn't been cleaned in weeks. One of the sliding glass shower doors wouldn't open and the wouldn't stay fully closed. The sofa bed wouldn't expend fully because the heat/AC was in the way. I had to pull it from the wall and move it diagonal across the room. The pool, fitness and all other common areas were clean and the check in/out staff and server were very friendly and helpful.
2024 年 2 月に 2 泊滞在

8/10 (良い)

Kay

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Not enough light in the room and the chair at the desk had something on the seat like a large patch of dried glue or clear nail polish. Other than that, everything was very nice.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Debbie

2023 年 12 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Check your room before you unack
Our room was not clean. There was dust on all the ledges including above the bed and even on the coffee pot. Bed was comfortable but the sheet had a stain on it. Bathroom did not feel clean at all. Hair was left in the shower and sink from previous tenant. No free breakfast and with the price of the room I would expect free breakfast.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Beth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It had the amenities expected. Clean. Coffee cups in the room leaked.
2023 年 12 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 12 月 11 日)
Thank you for staying with us, and we hope to welcome you back in the future!

10/10 (非常に良い)

Tracy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.

8/10 (良い)

Karen

グループ旅行
良かった点 : 設備とサービス
Location

2/10 (非常に不満)

K

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 11 月 22 日)
Thank you for staying with us. Please reach out to our General Manager with more information about why you were dissatisfied with your stay.

6/10 (普通)

Roy

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

8/10 (良い)

Dawn N

2023 年 11 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for staying with us, and we hope to welcome you back in the future!

10/10 (非常に良い)

John

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a fantastic stay here. The staff was over the top nice and the hotel and rooms were clean and in order. I will stay here next time I am in town. top notch!
2023 年 10 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 10 月 6 日)
Thank you for your business, and we are so glad that you enjoyed your stay with us! We hope to welcome you back in the future. Take care!

10/10 (非常に良い)

Nancy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is close to where I am heading. Christian Waldschmidt Homestead- less than 10-minute drive from this property. includes breakfast. I have stayed here several times over the past five years, sometimes alone, sometimes with a companion.
2023 年 9 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for your continued business, and we hope to welcome you back soon. Take care!

4/10 (不満)

宿泊されたお客様

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Not a happy camper ...
Reservations were unable to add another night to a current reservation. Didn't know how ... Reservations said they only had one room available ... the parking lot was nearly empty ... Very noisy room ... air conditioner clearly had not been maintained in a while. Moved to another room ... it was better
2023 年 9 月に 2 泊滞在
Rayからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Rayからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 (非常に良い)

Diane

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loveland stay
Location was ideal and we thought the staff was very helpful and accommodating.
2023 年 9 月に 4 泊滞在
Rayからの返信 (投稿日 : 2023 年 9 月 20 日)
Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 10 月 2 日)
Thank you for staying with us, and we appreciate your business! We hope to welcome you back in the future.

10/10 (非常に良い)

Shandon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Rayからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

Jerry

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Some of the staff were extremely nice and friendly. The rooms were very clean when we first arrived. The only thing that I did not like about the room was that there is not enough lighting.
2023 年 7 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 8 月 1 日)
Thank you for your business, and we appreciate your feedback! We hope to welcome you back in the future.

8/10 (良い)

Celeste

2023 年 7 月に 7 泊滞在

10/10 (非常に良い)

Ryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在
Rayからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 (良い)

Paul

2023 年 6 月に 1 泊滞在
Rayからの返信 (投稿日 : 2023 年 8 月 2 日)
Thank you for taking a moment to share your experience. I am happy to hear you found our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 (非常に良い)

Janet、Kingsport

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff and easy parking.
2023 年 6 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 6 月 7 日)
Thank you for staying with us, and we appreciate your feedback!

10/10 (非常に良い)

Karl

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Polite and professional service at the front desk. Showed interest in our comfort and needs. Very clean. All I expect from Hilton!
2023 年 6 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 6 月 2 日)
Thank you for staying with us, and we appreciate your feedback! We hope to welcome you back in the future.

10/10 (非常に良い)

Linda、Fishers

2023 年 5 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 7 月 17 日)
Thank you for staying with us, and we hope to welcome you back in the future!

2/10 (非常に不満)

JEFFREY

2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Luis

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing place to stay. Only thing I don't agree is you have to pay for breakfast or just do not have it
2023 年 4 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 4 月 18 日)
Thank you for choosing to stay with us! Our hotel features a fresh, cooked-to-order style breakfast. Hilton Honors Gold and Diamond members have a choice of food credit with the stay, which may be applied to breakfast charges. We appreciate your business and hope to welcome you back in the future!

10/10 (非常に良い)

Corissa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 3 月 30 日)
Thank you for staying with us, and we hope to welcome you back in the future!

10/10 (非常に良い)

Adam

2023 年 3 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 4 月 18 日)
Thank you for staying with us!

10/10 (非常に良い)

Steven

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and courteous
2023 年 2 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 3 月 3 日)
Thank you for your feedback. We appreciate your business and hope to welcome you back in the future!

10/10 (非常に良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent staff. Comfy beds!
2023 年 2 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2023 年 3 月 3 日)
Thank you for your feedback. We appreciate your business and hope to welcome you back in the future!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2022 年 12 月 13 日)
Thank you for staying with us!

10/10 (非常に良い)

Brandi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy check in and friendly staff. Nice clean rooms. Safe environment for a woman traveling alone.
2022 年 12 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2022 年 12 月 19 日)
Thank you for staying with us, and we appreciate your feedback!

6/10 (普通)

Sharon

家族旅行
良かった点 : 客室の快適度
2022 年 10 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2022 年 10 月 11 日)
Thank you for staying with us, and we appreciate your feedback! If you could please spare a few minutes, we would love to speak with you to discuss what could have made your stay better. Thanks again, and we hope to welcome you back in the future.

8/10 (良い)

Linda

2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Warne

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This property is clean and well-kept. The property is close enough to everything you want to do in Cincinatti without being in the midst of all the traffic and hustle. The availability of a hot, cook-to-order breakfast for a great price each morning is a huge value for dollar alone. The staff is friendly and efficient. They meet your needs before you are really sure you even have them. Top marks.
2022 年 9 月に 3 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2022 年 9 月 30 日)
Thank you for staying with us, and we appreciate your feedback! We hope to welcome you back again soon. Safe travels!

6/10 (普通)

Graham

出張
良かった点 : 清潔度、施設のコンディションと設備
Except for the bath, the room was dimly lighted.
2022 年 9 月に 2 泊滞在

8/10 (良い)

Kathryn

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

SUZANNE、SUNOL

2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and friendly staff!
2022 年 8 月に 1 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2022 年 8 月 22 日)
Dear Julie,Thank you for taking the time to submit a review. We appreciate your business and hope to welcome you back in the future! Take care!

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Clean and new hotel convenient to Loveland and Milford with easy access to highway
2022 年 7 月に 2 泊滞在
Hilton Garden Inn Cincinnati Northeastからの返信 (投稿日 : 2022 年 7 月 25 日)
Thank you for choosing to stay with us, and we hope to welcome you back in the future!

4/10 (不満)

JoAnn

良かった点 : 施設のコンディションと設備、客室の快適度
気になった点 : 清潔度、スタッフとサービス
Dirty Sheets
Check in went well but upon arrival to our room we found that the bed was made but the sheets were not changed from the previous occupants. We found a housekeeping person that changed them for us. On the following day we left early and returned late to find that the bed had not been made and all of the used wet towels were still on the floor. I had to get clean linens at the front desk. Nothing had been cleaned. The hotel itself was very clean. The bed was comfy. Staff was courteous.
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

MICHELLE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay1
Loved this hotel! The facility was super clean and very comfortable. The front desk staff was super friendly. They had a hot breakfast available for $12 and it was excellent!
2022 年 6 月に 2 泊滞在
Bobからの返信 (投稿日 : 2022 年 6 月 21 日)
Thank you for the nice review, I will share with all of our staff members. Thank you once again.