Lobby

Reviews of Quality Inn & Suites Los Angeles Airport - LAX

2.5 out of 5
Quality Inn & Suites Los Angeles Airport - LAX
4922 W Century Blvd, Inglewood, CA

Reviews

7.2

Good

Rating 10 - Excellent. 308 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 186 out of 1001 reviews" "
Rating 4 - Poor. 102 out of 1001 reviews" "
Rating 2 - Terrible. 132 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price near to the airport
Stayed 1 night in May 2024
Response from Hotel Manager on May 28, 2024
Dear Manuel,We're delighted to receive your stellar rating and hear that you found our hotel to be a great value, especially given its proximity to the airport. Providing convenient and affordable accommodations is one of our top priorities, and we're thrilled that we could meet your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

4/10 Poor

Mario

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed for 5 nights, did not have a vehicle so I was taking Uber every time I left the property, I checked out and flew back home, then was charged $10 I reached out and the property told me it was for parking, never parked at the property and haven’t heard anything back yet about a refund
Stayed 5 nights in May 2024
Response from Hotel Manager on May 27, 2024
Dear Mario,We're deeply sorry for any confusion regarding the parking charge. Your feedback is important to us, and we'll investigate this matter urgently to ensure it's resolved to your satisfaction. Please rest assured that we'll communicate with you promptly once we have more information. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service
The entire staff is so helpful and pleasant.
Stayed 1 night in May 2024
Response from Hotel Manager on May 27, 2024
Dear Sally,Hello! We're delighted to hear that our team's helpfulness and friendliness enhanced your stay! Providing excellent service and creating a welcoming atmosphere are core values for us. Your kind words will be shared with the team as encouragement to continue delivering exceptional experiences. Thank you for choosing us, and we hope to host you again soon!Sincerely, Hotel Manager

2/10 Terrible

Tshioni

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They will charge your credit card w/o authorization(parking,imaginary late fees, )
Stayed 1 night in May 2024
Response from Hotel Manager on May 24, 2024
Dear Tshioni,We're deeply sorry to hear about your experience regarding unauthorized charges. This is not reflective of our standard procedures, and we take such matters very seriously. Please be assured that we will investigate this issue immediately and take appropriate action to ensure it doesn't happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Carolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and safe
Stayed 14 nights in May 2024
Response from Hotel Manager on May 23, 2024
Dear Carolin,Thank you for your positive feedback! We're delighted to hear you found our hotel clean and safe. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another pleasant stay. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service from the employees.
Stayed 1 night in May 2024
Response from Hotel Manager on May 22, 2024
Dear Carlos,Thank you for acknowledging the excellent service provided by our employees. We pride ourselves on delivering exceptional hospitality, and it's rewarding to hear that our team's efforts have been recognized. Your feedback encourages us to maintain and even improve our service standards. We look forward to serving you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Aakash

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on May 21, 2024
Dear Aakash,I'm sorry to hear that your experience was not up to expectations and that you've rated it as 1 out of 5. Your feedback is important to us, and we would like to understand more about what aspects of your experience did not meet your expectations. Please feel free to share any details or concerns so that we can address them and work towards improving our services. Thank you for taking the time to provide your feedback.Sincerely, Hotel Manager

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast a definitely a perk. They did a great job and it was very clean
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
Dear Debra,Thank you for your feedback about our breakfast! We're delighted to hear that you enjoyed it and found it to be a perk of your stay. Our team takes great pride in providing a clean and enjoyable dining experience for our guests. We appreciate your kind words and we hope to welcome you back again soon for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Annette

Traveled with partner
Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
Dear Annette,Thank you for taking the time to leave us a awesome rating! We appreciate your feedback and we're thrilled to hear that you had a great experience with us. If you have any further comments or suggestions on how we can improve, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

6/10 Okay

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The check in staff were less than helpful. It took two attempts before we were offered luggage storage, and then only after we had stored our luggage did they decide to offer us early check-in for an additional $40. Dont think she really wanted to be there.
Stayed 1 night in May 2024
Response from Hotel Manager on May 20, 2024
Dear Peter,We're deeply sorry to hear about your disappointing experience with our check-in staff. Providing helpful and attentive service is a top priority for us, and it's disheartening to hear that we fell short of your expectations. We apologize for any inconvenience caused by the delay in offering luggage storage and the additional charge for early check-in. Your feedback is invaluable, and we will address this issue with our team to ensure it does not happen again in the future. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager

2/10 Terrible

Parvaneh

Disliked: Cleanliness
Stayed 4 nights in May 2024
Response from Hotel Manager on May 15, 2024
Dear Parvaneh,Thank you for choosing to stay with us, and we sincerely apologize for any shortcomings you experienced during your visit. Your feedback is invaluable to us as we strive to continuously improve our services. We genuinely care about our guest's satisfaction and take your comments seriously. We will thoroughly investigate the issues you encountered and take appropriate actions to prevent similar occurrences in the future. Your insights will be instrumental in helping us enhance our overall guest experience. We truly appreciate your understanding and would be grateful for the opportunity to serve you better in the future. We are committed to making the necessary improvements to ensure that your next stay exceeds your expectations.Sincerely, Hotel Manager

8/10 Good

Ya Awa Thiam

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear Ya Awa Thiam,That's fantastic to hear! We're thrilled that everything was great during your stay. It's always our goal to provide a wonderful experience for our guests, and we're glad that we met your expectations. Thank you for taking the time to share your positive feedback. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you again for choosing us!Sincerely, Hotel Manager

6/10 Okay

Wilma

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on May 8, 2024
Dear Wilma,Thank you for taking the time to review and rate us. Your feedback is valuable in helping us enhance our services from a 3 to a 5. Please share any suggestions or opinions you have so we can improve. We appreciate your input and look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Okay

Pierre

Stayed 1 night in Apr 2024
Response from Hotel Manager on May 1, 2024
Dear Pierre,Thank you for taking the time to leave a review and rating our hotel. We value your feedback and would love to hear more about how we can improve our service to earn a higher rating in the future. Your insights are invaluable to us as we strive to enhance the guest experience. We look forward to implementing your suggestions and hope to have the opportunity to welcome you back for a five-star stay soon!Sincerely, Hotel Manager

10/10 Excellent

Sajithkumar, College Park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 20, 2024
Dear Sajithkumar,Thank you for your feedback! We're delighted to hear that you found our hotel to be good value for the price. Providing excellent value and quality service to our guests is our top priority. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Rachel,Thank you for your excellent rating and for choosing to stay with us! We're thrilled to hear that you had a great experience. Your satisfaction is our priority, and we hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

8/10 Good

German

Business traveler, Traveled with family
Liked: Staff & service
Overall Good.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 13, 2024
Dear German,Thank you for your review. We're glad to hear that you had a good overall experience during your stay with us. If there's anything specific you think we could improve upon to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Lukraine

Liked: Cleanliness, staff & service, property conditions & facilities
Distance to the airport and service.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Lukraine,Thank you for your positive review! We're glad to hear that you found our hotel convenient in terms of distance to the airport and that you were satisfied with our service. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was looking for. Close to the airport. Breakfast was clean and several options available. Very quiet and would stay again. Staff were very helpful and friendly.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 5, 2024
Dear Melissa,We're thrilled to receive your positive feedback! Thank you for choosing to stay with us and for taking the time to share your experience. We're delighted to hear that our hotel met your expectations and provided you with exactly what you were looking for. It's great to know that you found our location convenient, enjoyed our breakfast options, and appreciated the quiet atmosphere. We're also pleased to hear that our staff were helpful and friendly during your stay. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

8/10 Good

Fernando

Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 22, 2024
Dear Fernando,We appreciate you staying at our hotel and taking the time to let us know what you thought. We appreciate that you had a positive experience at our hotel and find great motivation in your review. We're always working to raise the quality of our offerings and your comfort. We hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Michael

Traveled with family and small children
Liked: Amenities
Good place to stay and the people are good
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Michael,Thank you for your wonderful review! We're delighted to hear that you had a good experience at our hotel and that you found our staff to be accommodating. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Shelmadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Shelmadine,Thank you for your glowing perfect rating! We greatly appreciate your positive feedback. It's wonderful to hear that you had an exceptional experience during your stay at our hotel. We strive to provide the best possible service and ensure that every guest has a comfortable and enjoyable stay. We look forward to welcoming you back in the future for another fantastic experience.Sincerely, Hotel Manager

8/10 Good

Lester

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
no airport shuttle was available despite it showing it is on the website. wait staff forced me to get another reservation made for me even though i had another reserved in MY name but they needed the same payment method that was used online for only a specific website. If i used expedia with the same card as i used on their own website then i could continue with the reservation. Makes no sense. ALSO THEY REQUIRE A $200 deposit at the front desk. I was only there for a few hours in between flights and ended up spending a total of $116 for first resrevation(likely won't refund me based on the service so far) $124 for second reservation and a $200 deposit. this made my layover experience very inconvenient and unpleasant.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Lester,We apologize for the inconvenience and confusion you experienced during your stay. Your feedback is important to us, and we take your concerns seriously. We will review our website information regarding airport shuttle availability and ensure that it accurately reflects our services. Additionally, we will address the issues you encountered with our wait staff to prevent similar incidents in the future. Regarding the deposit requirement, we understand your frustration and will review our policies to ensure they align with the expectations of our guests. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Susana

Liked: Cleanliness, staff & service
I liked it. Kevin the front desk worker was awesome
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Susana,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed your stay with us and that Kevin provided excellent service during your visit. We'll be sure to pass along your compliments to him. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager

10/10 Excellent

Nancy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff were very friendly and close to LAX airport!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 25, 2024
Dear Nancy,We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for recognizing our efforts to maintain cleanliness and for your kind words about our friendly staff. It's great to know that our proximity to LAX airport was convenient for you. We appreciate your positive feedback and hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Danilo

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great spot
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Danilo,Thank you so much for your perfect review! We are thrilled to hear that you enjoyed your stay and found our hotel to be a great spot. Your positive feedback means a lot to us. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Francisco,Thank you for staying with us and for your excellent perfect rating! Your positive feedback is truly uplifting and motivates us to continually improve our service. We're proud to have met your expectations and eagerly anticipate the opportunity to welcome you back for another outstanding stay.Sincerely, Hotel Manager

6/10 Okay

Marcelle Jardim

Liked: Staff & service
The hotel is close to the airport, which makes it easy to return home, but the area does not seem very safe.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Marcelle Jardim,Thank you for your review. We're glad to hear that our proximity to the airport was convenient for your travel needs. We understand your concerns about the area's safety and assure you that the security and well-being of our guests are paramount. We'll take steps to address any safety issues to ensure a more comfortable stay for our guests. We appreciate your feedback and hope to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Mar 18, 2024
Dear Dulce,Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us and that we were able to provide you with a clean, comfortable, and hospitable experience. We hope that you will consider staying with us again and will recommend our hotel to friends and family members.Sincerely, Hotel Manager

8/10 Good

Pamela

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great wish we would’ve moved rooms the first night we were there due to the strong smell of smoke in a non smoking room. But we were able to switch rooms as soon as we let the staff know that we couldn’t handle the smell. We will be keeping this place as a go to on our next visit though.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 14, 2024
Dear Pamela,Thank you for sharing your feedback with us. We're delighted to hear that overall, you had a great experience during your stay. We apologize for the inconvenience caused by the strong smell of smoke in your initial room, but we're glad that our staff was able to accommodate your request to switch rooms promptly. We appreciate your understanding and are thrilled to know that you plan to return to our hotel on your next visit. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Peter, Toronto

Traveled with family
Liked: Staff & service
Close to airport, highways, Randy’s Donuts and an In and Out Burger. Staff were a great help, especially since our plane was delayed and we had to check in at 4am! Its an older hotel, but it is well located and has everything that you need.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Peter,Thank you for your review and rating of 4 out of 5! We're pleased to hear that our convenient location near the airport, highways, and popular eateries like Randy’s Donuts and In-N-Out Burger met your needs. Our staff is dedicated to providing excellent service, even during unconventional check-in times. While our hotel may be older, we're glad you found it well-equipped for your stay. We appreciate your feedback and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and clean
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Tomas,Thank you for your perfect rating and review! Ensuring a safe and clean environment for our guests is our top priority, and we're delighted to hear that we succeeded in providing that for you. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Sonny

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathtub jacuzzi.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 12, 2024
Dear Sonny,Greetings! We're delighted to hear you enjoyed our bathtub Jacuzzi! Providing our guests with luxurious amenities and a relaxing experience is always our goal. Thank you for choosing to stay with us and for sharing your positive feedback. We hope to have the pleasure of hosting you again soon!Sincerely, Hotel Manager

4/10 Poor

James

Disliked: Cleanliness, staff & service
Parking fee scandal. Website says parking is free, it is not. Rude counter help. Noisy halls. Lots of riff-raff. Criminal appearances.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear James,I'm truly sorry to hear about the inconveniences you experienced during your stay. Please accept my sincere apologies. Your feedback is invaluable to us as we strive to improve our guest's experiences. Rest assured, we'll thoroughly investigate each issue and take the necessary steps to address them. We kindly request your understanding and hope you'll reconsider visiting us again in the future.Sincerely, Hotel Manager

10/10 Excellent

alejandro

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Alejandro,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience during your stay. Providing exceptional service and accommodations is our goal, and we're delighted that we succeeded in making your visit memorable. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 Poor

Carolyn

Traveled with family
Disliked: Property conditions & facilities
Very noisy. Not very clean.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear Carolyn,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and peaceful environment for our guests is a priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we will address these issues to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Amy

Traveled with group
Disliked: Staff & service
The front staff charged me twice for my room. Apparently it was too much to have them to use a separate card for the incidentals. So now I have to wait to see that the charge doesnt go through.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Amy,Thanks for the stay and the feedback. I am disappointed to see your comment about the double charging as mentioned. However the matter will be investigated and resolved appropriately. The inconvenience is highly regretted. Shall appreciate your understanding.Sincerely, Hotel Manager

8/10 Good

tracey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night managers were very polite and helpful as well as day ones. The breakfast attendent was very efficient in keeping everything stocked-Daily. Glad to have two notepads and two pens. Love the decor and the furniture and the two t vs in the room were amazing. *** The bathroom sink water was cold to warm.,However they sent someone to check on it.* The lotion dispenser next to the sink was dirty and could have been wiped off.* Ice bucket was dirty could have been wiped off. How I know I wipe them off is a little gross.
Stayed 4 nights in Feb 2024
Response from Hotel Management on Mar 2, 2024
Dear Tracey,Thank you for sharing your detailed feedback with us. We're delighted to hear that our staff, both day and night managers, were polite and helpful, and that you enjoyed the efficient service of our breakfast attendant. We're also glad to know that you appreciated the amenities provided in the room and enjoyed the decor and furniture. We apologize for the issues you encountered with the bathroom sink water temperature, as well as the cleanliness of the lotion dispenser and ice bucket. Your comments are important to us, and we will address these matters with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Management

8/10 Good

Willie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room above my room (#233) was very noisy
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Willie,Thank you for your feedback. We apologize for the noise disturbance you experienced from the room above yours. Your comfort is important to us, and we regret that we fell short of providing a peaceful stay. We'll address this issue with our team to ensure measures are taken to minimize noise disturbances in the future. We appreciate your understanding and hope to have the opportunity to improve your experience next time.Sincerely, Hotel Manager

10/10 Excellent

Annisha

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Annisha,Thank you so much for your fantastic perfect rating! We're thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another fantastic stay in the future! If you need anything else, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked my stay there. Will definitely go there again.
Stayed 3 nights in Feb 2024
Response from GM on Feb 24, 2024
Thank you for staying with us. We will see you next time, take care.

4/10 Poor

Gio

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Smelly
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Gio,We're sorry to hear about the unpleasant smell you encountered during your stay. Maintaining a fresh and inviting environment is important to us, and we apologize for falling short in this regard. Your feedback is valuable, and we'll address this issue promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing it to our attention.Sincerely, Hotel Manager

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Hotel To Stay At.
I enjoy staying a Quality Inn Suites. It is my preferred hotel and the price is reasonable.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Roderick,Thank you for your outstanding review and continued loyalty to Quality Inn Suites! We're thrilled to be your preferred hotel choice, and it's always a pleasure to provide you with a comfortable and reasonably priced stay. Your satisfaction is our top priority, and we look forward to welcoming you back for many more enjoyable experiences in the future!Sincerely, Hotel Manager

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 17, 2024
Dear Roberto,Thank you so much for your perfect rating! We're delighted to know that you had an exceptional experience during your stay. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. We appreciate your support and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Jamaica

Disliked: Cleanliness, amenities, property conditions & facilities
Upon walking into our rooms the mirrors were dirty which is a sign that other things are. The second day , they were renovating the room next to us - hammering on the walls for about 4 hours straight. Why would they put us next to a room they were renovating?? This went on for 2 days. We called to ask if they could do anything and they didn’t try yo accommodate us in anyway. On top of that , the first day I asked for more towels and almost had to get in an argument with the housekeeper over towels- when there wasn’t enough in our room to accommodate the four people in the room to begin with. I will NEVER stay here again!!The only pleasant thing about this hotel was the young lady up front - I believe her name was Alice, Allison , or Alicia.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Jamaica,We sincerely apologize for the inconveniences you encountered during your stay. Your experience does not reflect our standards of service and guest satisfaction. We are deeply sorry for the cleanliness issues and the disturbance caused by the renovation. Your feedback will be addressed with our team to prevent future occurrences. We appreciate your recognition of our staff member and hope to have the opportunity to restore your confidence in our hotel in the future.Sincerely, Hotel Manager

10/10 Excellent

Linglong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many useful stores, and was helpful overall
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Linglong,Thank you for highlighting the convenience of our location and the helpfulness of our team. We're glad to hear that our proximity to stores enhanced your stay, and we appreciate your positive feedback about our overall service. We hope to welcome you back for another pleasant experience soon!Sincerely, Hotel Manager

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Jerry,Thank you for your exceptionally high rating! We truly appreciate your feedback and are thrilled to know that you had such an outstanding experience with us. Providing top-notch service and amenities is our goal, and we're delighted to have met and exceeded your expectations. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 12, 2024
Dear Crystal,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you loved your experience with us. Providing exceptional service and a memorable stay is our priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another fantastic visit in the future!Sincerely, Hotel Manager

4/10 Poor

Alan and Linda

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor would not recommend because low quality paper plates plastic fork. Very limited breakfast choices. Carpet in room had chewing gum. Showeŕ took long time to dŕain away. Did not feel safe àt times.
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 10, 2024
Dear Alan and Linda,We're deeply sorry to hear about your disappointing experience during your stay. Your feedback regarding the breakfast choices, amenities, cleanliness, and safety concerns is important to us, and we apologize for falling short of your expectations. We'll address these issues with our team to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

Alicia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near the airport and local attractions . We stayed two nights. Full delicious breakfast with eggs and sausage and nice staff cleaning and refilling constantly. Polite front desk manager. Walking at night might be ill-advised. We walked from rental car company early evening and felt anxious to get to hotel before dark. Other than that, I would definitely stay here again because all that matters was a clean place with good sleeping, showering and breakfast facilities!
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 9, 2024
Dear Alicia,Thank you for your detailed and positive review! We're delighted to hear that you enjoyed your stay with us, including our convenient location, delicious breakfast, attentive staff, and comfortable amenities. We appreciate your feedback regarding walking at night and will take it into consideration for the safety and comfort of our guests. We're thrilled that you would choose to stay with us again, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager