Lobby sitting area

Reviews of Motel 6 Long Beach, CA - International City

2 out of 5
Motel 6 Long Beach, CA - International City
1121 E Pacific Coast Hwy, Long Beach, CA

Reviews

7.2

Good

Rating 10 - Excellent. 246 out of 816 reviews" "
Rating 8 - Good. 229 out of 816 reviews" "
Rating 6 - Okay. 146 out of 816 reviews" "
Rating 4 - Poor. 91 out of 816 reviews" "
Rating 2 - Terrible. 104 out of 816 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Dog

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good thanks 😊
Stayed 2 nights in May 2024
Response from Sophia CSR on May 18, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Kimberly

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 25, 2024
Dear Guest,Thanks for sharing your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

8/10 Good

Jessica

Stayed 2 nights in Apr 2024
Response from Sophia CSR on May 13, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Kevin

Stayed 4 nights in Mar 2024
Response from Sophia CSR on May 6, 2024
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Brandon

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Favorite spot to be a closer to work.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 10, 2024
Dear Guest,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services.

6/10 Okay

PHILIP

Liked: Staff & service
It's noisy with someone driving a hot rod late at night making several trips down the road with their engine running very loud at 3am. Also there were beggars around the property while I was unloading my belongings from my vehicle. It felt unsafe at night. The parking lot is very small and you can't maneuver in such a tight space. The hotel was ok but it is outdated and needs better lighting
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We sincerely apologize for the inconvenience caused by the noise and safety concerns you experienced during your stay. We take your feedback seriously and will address these issues promptly to ensure a more comfortable and secure environment for our guests. We hope to have the opportunity to improve your experience in the future.

6/10 Okay

Cristian

Stayed 4 nights in Mar 2024
Response from Sophia CSR on Apr 28, 2024
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Kimberly, Syracuse

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay before our cruise!
Stayed 1 night in Jan 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Serena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy access to a lot of locations
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Dear Guest,We are glad to hear that you found your room clean and comfortable and found our location convenient. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Charles

Stayed 3 nights in Mar 2024
Response from Sophia CSR on Apr 14, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Maricela

Traveled with family
Liked: Staff & service
Ok place for a one night stay….
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 15, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Alexa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, quiet, clean and everything worked properly
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 11, 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad to know that you liked our smooth check-in service and that you found our amenities to be perfect for your needs. We look forward to serving you again.

6/10 Okay

Brandy, Pingree

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I did get good sleep here. However our shower was not clean and we are pretty sure that their was a camera in the bathroom.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 28, 2024
Dear Guest,We appreciate you giving your feedback about your recent experience in our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call up the property for further assistance.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 4 nights in Feb 2024
Response from Sophia CSR on Feb 22, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My longer stay was better than my first. Not that my first stay was bad. I enjoy having downtime here! 🔥🔥🔥
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 21, 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Joseph

Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Good

felecia, Boron

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The check in was easy, free parking on site. The restaurant right next store was amazing
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable rooms at a reasonable price
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 10, 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

6/10 Okay

Cliff

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 21, 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Johan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a leak in the roof of the property in my room, but other than that, it was a pleasant stay.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 8, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

2/10 Terrible

Micah, Lakeside

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just tash. didn’t clean the rooms called the front to ask they said we are not the cleaning service.
Stayed 4 nights in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Dear Guest,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 27, 2024
Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Daniel, St Paul

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 24, 2024
Dear Guest,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

DANIEL

Traveled with partner
Liked: Cleanliness, staff & service
Older property that could use updating. Room was clean with comfortable beds.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

4/10 Poor

Denise

Disliked: Staff & service
I seen a roach in the microwave n spider webs in bathroom n dogs n cats all over the place. Like im in the pet hotel or pet-co inn
Response from Sophia CSR on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience. Your concerns about roaches and spiders have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.

10/10 Excellent

Lindsay

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and efficient check in. Clean room and food nearby.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 10, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

10/10 Excellent

Carlisle

Stayed 5 nights in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Maria, El Paso

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 9, 2024
Dear Guest,We appreciate the 4-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

8/10 Good

Eva

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Seira

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Paola

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 26, 2023
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

10/10 Excellent

Seira

Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 9, 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Christina

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 Good

Erika

Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 23, 2023
Dear Guest,Appreciate you for sharing the rating of your recent stay with us. Glad that you had a nice stay with us. However, our team goal is to give you an awesome stay. If you have any suggestions please share them with us. Hope to serve you better on your next visit.

8/10 Good

Marcos

Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 22, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Good

Jesus

Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 10, 2023
Dear Guest,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

6/10 Okay

Dr Allan

Liked: Cleanliness, property conditions & facilities
Clean room and appreciated the jacuzzi bath We requested a 1 hr late check out because I was delayed at a doctors appointment and the boy at the front desk said I would have to pay for another night. Made my wife wait outside. Never had a motel do this I thought it was poor customer appreciation.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 20, 2023
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

8/10 Good

Ekela

Traveled with partner
Rooms are clean and a little updated. Staff was friendly and helpful. No complaints.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 9, 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

2/10 Terrible

Andrea

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 7, 2023
Hi Andrea,Appreciate you for choosing us for your recent stay. Since you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not in your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no issues with the stay
It was a normal stay. no issues used bed and shower. all okay. it is not a new hotel and that was apparent in some wear of the building.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 2, 2023
Dear Guest,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.

2/10 Terrible

Mikaylah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 2, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Brittany

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Dear Guest,Appreciate you for choosing us for your recent stay. Since you rated us 5, we would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions and hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Guy

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 27, 2023
Dear Guest,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

10/10 Excellent

rodney

Traveled with family
Liked: Cleanliness, staff & service, room comfort
good deal for a nite
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 16, 2023
Dear Guest,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

10/10 Excellent

joseph

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 3, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Detra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in Sep 2023
Response from Sophia CSR on Oct 14, 2023
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!