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Reviews of GreenTree Pasadena Inn

2 out of 5
GreenTree Pasadena Inn
400 S Arroyo Pkwy, Pasadena, CA

Reviews

7.4

Good

Rating 10 - Excellent. 329 out of 1005 reviews" "
Rating 8 - Good. 281 out of 1005 reviews" "
Rating 6 - Okay. 173 out of 1005 reviews" "
Rating 4 - Poor. 129 out of 1005 reviews" "
Rating 2 - Terrible. 93 out of 1005 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ian

Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was terrible. Completely different from the pics. Beware they charge service fees separately from expedia payments. When you book through expedia, you receive an email explaining about this in a very small font with one sentence. I highly doubt anyone would get to read or even notice.
Stayed 1 night in May 2024

4/10 Poor

Theresa

Liked: Staff & service
Disliked: Property conditions & facilities
There were many areas that needed improvement. Paint was chipped in many places, The blackout shade was ragged And the shower didn’t work. No water came out of the top We were sent to another room that had not been cleaned to take showers Yes the staff was nice, but it was way over their heads. The shelf that supposed to hold the toiletries was broken off in the tile surround.
Stayed 1 night in May 2024

4/10 Poor

Natalia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Im not a bad review person, I don’t like leaving them, and for full disclosure, we were the last ones in, but this room was not well maintained. Stained walls and pillowcases, no towels, shower was dirty. Blinds were shredded. Hooks on the wall where a picture used to be. Decent hot water and pressure, but a neglected room.
Stayed 1 night in May 2024

6/10 Okay

Danielle

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
There were lots of stains on the sheets, a very thin and light blanket, there was no soap in the shower or for handwashing. The positive, no bedbugs.
Stayed 2 nights in May 2024

8/10 Good

william, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy and free to park. Close to the gold line to get around without a car. Great location with Whole Foods right across the street
Stayed 2 nights in May 2024

8/10 Good

william, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities
There was a problem with heating and the maintenance worker couldn't get it fixed. Some heat resulted but up to par which is the reason for the three stars.
Stayed 1 night in May 2024

8/10 Good

Constance

Stayed 2 nights in Apr 2024

2/10 Terrible

Tomoki

Stayed 5 nights in Apr 2024

4/10 Poor

Artemis

Disliked: Cleanliness, staff & service, property conditions & facilities
A little bit unclean. Dirty sheets and the security deposit wasn't paid back in full.
Stayed 2 nights in Feb 2024

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Harssen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

william, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Whole foods across the street. MTA subway a block away Del Mar stop. Colorado Blvd blocks away and walking distance. Lots of nearby place to eat as well.
Stayed 1 night in Apr 2024

10/10 Excellent

nicholas ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and close to all the action. Lots of shopping locations.
Stayed 3 nights in Apr 2024

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had stain ceilings and tape stuck to wall. Bathroom had brown/red stains on wall by toilet paper roll. Also shower was clogged . Tv didn’t work right away. Had a bad stagnant smell when you go in room. Walls were very thin, we could hear the people talking in room next to us. Our original reservations were canceled without our knowledge.
Stayed 3 nights in Apr 2024

6/10 Okay

Solana

Traveled with group, Traveled with partner
Liked: Amenities
Hotel was decent and there was free parking. The room was clean but there was no soap. My low rating is mostly based on the $110 deposit that was not listed on expedia, and not mentioned anywhere else that had to be paid at the property.
Stayed 2 nights in Mar 2024

6/10 Okay

Nicholas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The location was excellent to explore old town Pasadena but the cleanliness was quite lacking. Lots of stains and grime that could have easily been wiped up prior to someone staying. We weren’t expecting a nice hotel standard but it was one of the dirtier rooms I’ve stayed in. If you want a cheaper rate and aren’t going to be in the room much, then go for it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheyla

Stayed 1 night in Mar 2024

8/10 Good

Henrique

Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Walking distance to Whole Foods and MTA. Very helpful
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kevin, Oakland

Fair place to stay on a budget but be warned, they have a sign on the front desk stating they have a daily service charge which is not listed on booking sites. I believe it was $10. Another optional fee is above ground parking, which was $5. Underground parking is included.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yolanda

Stayed 1 night in Mar 2024

10/10 Excellent

Harssen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice location will definitely stay again.
Stayed 1 night in Mar 2024

2/10 Terrible

JING

Disliked: Cleanliness, amenities
Actually, I feel so bad for the Hotel that day, I keeped the key to the front desk and told reception: I didn’t want into the room,I feel very uncomfortable,please help me refund，he said he would ask manager，but didn’t reply me right now, Could you help me check it, please? I will appreciate it，and I want to continue use Expedia in the future, thank you a lot!
Stayed 1 night in Jan 2024

8/10 Good

Cory

Traveled with group
Liked: Cleanliness, staff & service, amenities
The rooms were good, but the property needed a little fixing up
Stayed 2 nights in Feb 2024

8/10 Good

Harry

Business traveler
Liked: Cleanliness
Room and property was in good shape, convenient to access both room and parking, Building a bit dated but as modern as possible with what they have to work with.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 28, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Excellent

Moroni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 28, 2024
Dear guest, thank you so much for taking time out of your busy schedule to share your feedback! We are glad that you enjoyed your stay with us. We hope to see you again at our brand when your travel plans require a night's lodging!

4/10 Poor

Cyril

Traveled with family
Liked: Staff & service
The bed was too soft and uncomfortable
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

6/10 Okay

deirdre

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, amenities
It got the job done
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

6/10 Okay

Chris

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lighting was rather dim but provided “warm” lighting besides the sink that was perfectly bright. Curtains are thin.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Excellent

Debbie

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked this place, the bed was very comfortable, and clean. Our heater has an issue which we will inform management. Overall we will be back.
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Excellent

Shari

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Impressed with customer service
I had a pleasant 2 day stay. It is a basic but clean and conveniently-located hotel at a very fair price. I did have a problem with a leaking sink in my room. I was naturally upset and spoke with Ruth at the front desk. I was very impressed with her responsiveness and refund for part of my stay, due to the inconvenience. They did the right thing and I won’t hesitate to stay there again when visiting Pasadena.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Dear guest, thank you so much for taking time out of your busy schedule to share your feedback! We are glad that you enjoyed your stay with us. We hope to see you again at our brand when your travel plans require a night's lodging!

6/10 Okay

Marina

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

2/10 Terrible

Gwen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bedsheets and towels were dirty, the sink leaked, the shower was dirty
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

4/10 Poor

Jose, El paso

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room had not been cleaned when we open the door they charged us $100 deposit on top of the booking fee in the $10 membership. The breakfast in the morning was nonexistent. Shower curtain had stains on it. Main light did not go on all the way. The room kind of smelled like smoke even that was a non-smoking room.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

8/10 Good

Edward

Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GREENTREE INN on Feb 2, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

4/10 Poor

Damien

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had such a mixed experience so I’ll split into good and bad. Bad: Upon entering the room we were greeted to a filthy floor with dirt and bits of who knows what all over the place like it was completely forgotten. In the wardrobe there was hair in the top shelf and the bottom of it. My partner found hair on the pillows as well. Every surface had stains or some kind of ick on it. The show was in a state of unfinished? The grout was smeared all over the walls and there was unfinished painting on the walls ceilings. We felt it was so dirty we opted to not eat in the room. The black out shade only partly went down because it was broken. Good: I have terrible back problems so beds aren’t usually an issue for me but these beds were AMAZING. I swear it felt like my Purple™️ Mattress, I was pleasantly surprised and slept great. When we asked for them to clean the floors while we went out they did so promptly and rather well, don’t know why it wasn’t originally done. The staff was so friendly and helpful. The breakfast was very impressive, we were there Sat-Sun when they have a hot breakfast. They had eggs, sausage, potatoes, biscuits and gravy. Plus the usually things you see with a variety of beverages, amazing really. No other hotel I’ve been to in my many years of traveling has anything like it. It was such a mix feeling about it. If they could finish their repairs/reno and step up the cleanliness, we would come back but for now we might look elsewhere to stay.
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Dear guest, we apologize for the inconvenience. I will be sharing your review with the rest of the team. I am glad, you enjoyed the breakfast as well as the comfort of the mattresses in our hotel.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GREENTREE INN on Jan 26, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
easy to get to from metro (del mar stop), close to downtown pasadena - so lots of food options. reasonably quiet.
Stayed 1 night in Jan 2024
Response from GREENTREE INN on Jan 26, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

6/10 Okay

Odalis

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from GREENTREE INN on Jan 12, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

2/10 Terrible

Analis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

4/10 Poor

Carolyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tony the desk clerk was helpful, kind and professional. His courtesy enhanced our otherwise dreadful experience. Breakfast was awful. One yogurt was the only item left besides bread and mini muffins.Towels were in short supply and we had no maid service. This was during the Rose Bowl parade so the room was insanely high priced for the value received.
Stayed 2 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.