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Reviews of Eagle Bay Hotel

2.5 out of 5
Eagle Bay Hotel
33 Persiaran Putera, Kuah, Langkawi, Kedah

Reviews

6.2
Rating 10 - Excellent. 16 out of 166 reviews" "
Rating 8 - Good. 42 out of 166 reviews" "
Rating 6 - Okay. 60 out of 166 reviews" "
Rating 4 - Poor. 27 out of 166 reviews" "
Rating 2 - Terrible. 21 out of 166 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

6.6/10

Amenities

5.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Razlan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
I have to climb to level three for up and down. No wifi provided. Facilities not maintained.
Stayed 3 nights in Nov 2023
Response from The Management on Nov 6, 2023
Dear Razlan,We sincerely apologise for the lift, we try our very best keep calling our lift contractor many times (Asia Fuji Elevator Sdn Bhd) and waiting for them to attend to repair the lift.In relation to Wifi, we already inform you that it is due to your phone setting as all our other guests wifi working fine.Again we apologise for the lift inconvenience

8/10 Good

Nurshahirah

Stayed 4 nights in Dec 2021
Response from The management on Jan 1, 2022
Dear Nurshahirah, Warmest greetings from Eagle Bay hotel! We thank you for your feedback and happy to hear that you enjoy your stay with us. hope to see you again soon.

6/10 Okay

MOHD

Traveled with group, Traveled with family
Liked: Cleanliness
Can go to Mosque!!!
The hotel has many rooms but it is gloomy. Probably due to the covid-19 pandemic, not many people stay here. There are two elevators, only one is used. But I also chose to stay at this hotel because it is very close to the mosque. Chance to jemaah for Subuh prayers at the mosque. And also close to Kuah jetty. So I do not have to chase for the ferry boarding in the morning. If you want a lively hotel with people and nightlife, can stay at the Pantai Cenang area.
Stayed 3 nights in Dec 2020
Response from The Management on Jan 3, 2021
Dear Mohd, Warmest greetings from Eagle Bay Hotel!! Thank you for staying with us. Yes, we do have many rooms in our hotel. Due to COVID19 and SOP, esp. Physical Distancing, our management decided to control the amount of guests staying into our hotel. Which means we do not release all 128 rooms during this pandemic period. In addition, we have significantly increased cleaning schedules in all public areas with particular focus on high-touch areas such as door handles, lift buttons, telephone, remote control, switches, fridge and other amenities . This is to ensured the safety of our in-house guests and staff of Eagle Bay Hotel. We hope to see you again soon. #staysafe #keepclean #physicaldistancing #followSOP

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is good. Close to Kuah town. Just bit old but clean
Stayed 1 night in Jan 2020
Response from The Management on Feb 2, 2020
Dear Sirs, Warmest Greetings from Eagle Bay Hotel, Langkawi!! We thank you for your feedback and hope to see you again soon. Best regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Cheap hotel. Good breakfast.
Stayed 1 night in Oct 2019
Response from the management on Jan 20, 2020
Thank you and hope to see you again soon.

10/10 Excellent

Hazizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Convenient location with great service from staff
Stayed 1 night in Aug 2019
Response from The Management on Aug 17, 2019
Dear Hazizi, Warmest Greetings from Eagle Bay Hotel, Langkawi!! Nice to hear that you are enjoying your stay with us. The entire team of Eagle Bay Hotel thank you for staying with us and hope to serve you and your friends again soon.

10/10 Excellent

Hazizi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed 1 night in Jun 2019
Response from The management on Jun 11, 2019
Dear Hazizi, The entire team of Eagle Bay Hotel, Langkawi thank you for your feedback and hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Management on Apr 3, 2019
Dear Sirs, Thank you for your positive response.

8/10 Good

SELVAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Management on Apr 3, 2019
Dear Sirs, Thank you for your positive response.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Management on Apr 3, 2019
Dear Sirs, Thank you for your positive response.

6/10 Okay

WAN

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the shower not have hot water. And the television signals not clear the movie.
Stayed 3 nights in Mar 2019
Response from Management on Apr 3, 2019
Dear Sirs, Thank you for your positive response and we take note of your comment.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 3 nights in Feb 2019
Response from Management on Apr 3, 2019
Dear Sirs, Thank you for your positive response.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Great entrance with dirty restorant, but roomy
I arrived one day before actual main visits arrive (Chinese New Year). I noticed in the room that TV had no signal. At the end was a week signal with very bad picture. I also noticed licking of the drainage. When I washed my hand, water dripped down and sprinkled on my legs. I reported that immediately, nothing happened. They had very dirty table cloth as well on the chairs. It would be better not have cloth if they are not ready to wash it enough frequently. With small repairs and small renovations, hotel could be great. People are pleasant but that can not take away bad fillings of how hotel is maintained. You can imagine that food winch was enough tasty lost much of good taste. I tried toaster only once but in some places it is working only on one side.
Stayed 8 nights in Jan 2019
Response from Eagle Bay Hotel on Feb 15, 2019
Dear Sir/Madam, Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received. Regards, Management

4/10 Poor

Brook, Singapore

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I think this hotel need maintenance immediately because it had so many broken things. Fortunately, the service staff still friendly always.
Stayed 2 nights in Feb 2019
Response from Eagle Bay Hotel on Feb 15, 2019
Dear Sir/Madam Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received. Regards, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall good except tv not functioning..price cheap with only rm170 got 2 queen bed and 4 person breakfast..so far recommended.
Stayed 1 night in Feb 2019
Response from Management on Apr 3, 2019
Dear Sirs, Thank you for your positive response and we take note of your comment.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities
Its totally bad parking lots, and never informed earlier in TA that swimming pool is under maintenance, air conditioning not work well, power off, haunted floor 7 room 707, it's very disturbing at night, no extra key provided, breakfast OK the menu, tv channel cannot change, not willing to change room to us, can sleep n bath, other than that same as budget hotel not worth till rm 165 per night not included tax here, not satisfactory
Stayed 2 nights in Dec 2018
Response from Eagle Bay Hotel on Feb 17, 2019
Dear Sir/Madam, Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received. Regards, Management

10/10 Excellent

lie, alor setar malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place and can improve again
Stayed 2 nights in Nov 2018
Response from The Management on Nov 20, 2018
Dear Sirs Thank you for your positive comments, it is very nice to hear that you had an enjoyable stay with us and hope to see you again soon.

4/10 Poor

alan, kuala lumpur

Disliked: Cleanliness, property conditions & facilities, room comfort
A bit old and run diwn
Hotel was very old and run down. There was a worn and torn ironing board in the corridor. Seems to be left there unattended.
Stayed 1 night in Jun 2018
Response from Eagle Bay Hotel on Jun 25, 2018
Dear Alan, Thank you very much for staying with us at Eagle Bay Hotel. Appreciate your review and apologize for the disappointment.We will highlight the issue to the concern department, and hope it will not deter you from coming back. Once again, I am sorry for the inconvenience caused and hope to welcome you back on your next visit. Best Regards, Management

2/10 Terrible

Nick, Chicaga

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old Hotel with old facilities
Unpleasant experience on this hotel. Overall category was failed. Will not recommend this to stay at Langkawi.
Stayed 1 night in Jun 2018
Response from Eagle Bay Hotel on Jun 20, 2018
Dear Nick Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received. Best regards, Management

6/10 Okay

Aisyah, puchong,selangor

Hotel close to the town and jeti.
Good experience travel in langkawi....lot place to visit....but need more days to stay ....
Stayed 2 nights in Dec 2017
Response from The Management on Jan 9, 2018
Dear Aisyah Warmest Greeting From Eagle Bay Hotel, Langkawi!! First of all, the entire team of Eagle Bay Hotel thank you for staying with us and we had a wonderful time serving you as our valued guest. Yes, Indeed you need more days to stay and we hope to see you again soon. Should you require any information, please contact our team and they are more than happy to serve you. Once again thank you.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall very disappointing, worst experience ever had
Stayed 2 nights in Dec 2017
Response from Eagle Bay Hotel on Jan 3, 2018
Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received.

4/10 Poor

Alessio

Disliked: Staff & service
Good location but they are renovating
I stayed one extra night from My 3 original. Same issue problem with the room no toilet paper, no bottle waters. Keys was not working, Manager informed (complementary shuttle to the port). Thank you!
Stayed 1 night in Dec 2017
Dear Alessio, Thank you very much for staying with us at Eagle Bay Hotel. Appreciate your review and apologize for the disappointment of our service. We shall work on more effort to meet the service delivery standard, and hope it will not deter you from coming back. Once again, I am sorry for the inconvenience caused and hope to welcome you back on your next visit. Thank you. Eagle Bay Hotel

4/10 Poor

Alessio

Disliked: Cleanliness, staff & service, property conditions & facilities
Good location ..note is renovating at the moment
I arrived at 1pm they said room was not available (no problem) came back at 9pm they let me wait 10min on the reception to find a room.Spot of the sheet and towels. No toilet paper on the toilet. Spoke the day after with the manager she apologies, she promise an upgrading for one night. When I came back she said the room was not available anymore. Ask for a good price of one more night ( the hotel has a good location) they offer the same fare as your website so I book once again with you. Very bad service good location and ok brekfast.
Stayed 3 nights in Dec 2017
Dear Alessio, Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received. I will personally see to it to have more training to improve our friendliness at the front desk and housekeeping to satisfy our customer's expectation. Once again, I am sorry for your bad experience and thank you for your review. With best regards. Eagle Bay hotel

6/10 Okay

roy, malaysia

Disliked: Cleanliness, room comfort
Should improve
My room have a bad smell, the floor quite dusty and the phone was broken.
Stayed 3 nights in Dec 2017
Response from Eagle Bay Hotel on Dec 8, 2017
Thank you for your feedback and I am sorry for the disappointment. Your feedback is important to us, as we will strive to improve with each and every feedback we received.

8/10 Good

Mohd Asharaf

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2017
Response from Management on Nov 21, 2017
Warmest Greeting from Eagle Bay Hotel, Langkawi. We thank you for your positive feedback and hope to see you again soon. Best regards, The Management

8/10 Good

Mohd Asharaf

Liked: Room comfort
Stayed 5 nights in Sep 2017

2/10 Terrible

Gabriela , Bath

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your money- do not stay at this hotel.
Despite the fact that the staff were friendly and the room was a decent size it is not at all like the pictures in the booking site deliberately misleading potential guests. The rooms are incredibly shabby with tape on the cupboards and wardrobe, with noisy renovations. There was a pair of old shoes in the room when we arrived, no idea whose they were, so it had not been properly cleared. The bathroom is similar to what I imagine a prison bathroom to look like, it was at least 20 years old with paint that had peeled off the sink and there was rust on the metal door, something not allowed in the UK as it is a serious Health and Safety risk due to the potential for Tetanus. There is a large mosque across the road from the hotel which blasts out not just the standard call to prayer that you'd expect in an Islamic country, but long sermons lasting about an hour several times a day making it difficult to sleep, on holiday you don't necessarily appreciate the very loud 6 am wake up call and sermon. The wi-fi was awful and did not work most of the time. On top of all this the lift broke meaning a member of staff had to come let us down and up to our room and there was a 'mistake' in the booking system and a member of staff wanted to chuck us out even though I had paid for another night. The breakfast was bland and unsatisfying and made me feel ill afterwards, my boyfriend commented he had the worst sausage he'd ever had.
Stayed 4 nights in Aug 2017

6/10 Okay

Mohammad Mahbubur Rahman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2017

6/10 Okay

Amalia

Liked: Staff & service
please put attention on cleanliness
services and staff were ok..helpful, friendly... It's only that the room was not comfortable. floor not clean, aircon seems not working properly, while ceiling fan is too big for the room.
Stayed 2 nights in Aug 2017

8/10 Good

Eng Wah, P.D Malaysia

Liked: Cleanliness, staff & service
Affordable hotel close to Kuah town.
Minor renovation being done. Apartment building in construction next to it, can be a little disruptive. I booked for 2 rooms for 2 night. On the first day I reported room phone is not working and TV remote doesn't have batteries. Both reports were not attended to. Parking lot is extremely limited, I counted only 8 parking spaces available. The hotel signage is not easily seen from afar. I missed it on approach and had to double back. A small swimming pool exist but looks like hadn't been used for some time. It was barred by a cleaning rod. Of course I didn't pay premium price for my stay. The stay was bearable.
The tiny signage
View from Skycab
Stayed 2 nights in Aug 2017

2/10 Terrible

Johari

Disliked: Staff & service, property conditions & facilities, room comfort
The pool too small and full of chlorine

6/10 Okay

Casi, sg

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is acessible.
The hotel is clean though its look old. The breakfast is terrible. Too limited. Coffee and juice is always empty whenever i go for breakfast at 8.30am. Staff are okay not attentive nor polite.
Response from The management on Mar 9, 2017
Dear Sirs We thank you for your positive comments. Our FnB department is now looking at this and we can assure your next visit will be a 5 stars breakfast. Best regards The management

8/10 Good

letchemy, seremban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near to jetty and shopping.
I stayed with my family for 3 days. Overall a comfortable stay
Response from The Management on Mar 6, 2017
Dear Letchemy We thank you for your positive comments and hope to see you again soon. Best regards

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Much like a budget hotel
The hotel is rather old, the life is old and smelly. The room hot water not working on first day, but after complaint it was rectified.

2/10 Terrible

Aniszz, bangi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
old furniture, smell like in confinement, very basic breakfast, limited car park, small pool, I will rate this hotel 1.5 star....terrible hotel

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
We did not have many choices during holidays
Nothing to shout about. Disappointing really due to the floor we were at undergoing renovation and the elevators are really out of shape

6/10 Okay

Azman, Singapore

Nice hotel with late check in.
Not bad. Quite central to a few attractions. Easy parking. Excellent WiFi. TV not so good.programme lags many times.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst service, poor maintenance
breakfast was serve with poor. I personally found ( pin) while taking the breakfast on 26/12/16.

6/10 Okay

mazlyna, Putrajaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to city centre.
Close to the city centre. Walking distance to Pekan Rabu. Hotel's staff is very helpfull.

2/10 Terrible

unknown, unknown

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disappointed
door need to change

6/10 Okay

Nor A'zam, , MALAYSIA

Liked: Cleanliness, staff & service
Close to town
Strategic location, on nain road to town. There is a loop road surround the hotel, make it easy to drive in and out of hotel. Value for money, affordable for those on holiday in langkawi.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give a miss
First room 7th floor noisey in painted major renovations in hall opp a mosqe call to prayer 6 am not a Muslim wouldn't change for 2 days then op paste new building bein constructed drill saws noise work on building sites in Europe stayed bp hotel hat yai half price and immaculate hotel front staff nice pool was full Indian people on holiday no public transport no tok told sammmloys crazzy traffic to port stay in thiland much bettter

6/10 Okay

Malina, KL

Disliked: Cleanliness
far from beach
Hotel is far from beach (30 minutes by car to Cenang beach) but is closer (5 mins away) to Eagle Square. Walls are paper thin, so if you happen to be allocated next to a noisy neighbour it'll suck. Cleanliness of room was just okay. There is no cable TV, mostly local channels broadcasting and the only shows in English was CNN and the resolution was not that great. The shower takes a while to turn hot, you have to keep it running for 5 minutes or so to get it to its optimal temperature. If you're looking for a place to just sleep at night and dont mind the drive, this hotel is not bad. But if you're going to langkawi to be at the beach (which is where everything is) then opt out of this hotel.
Response from The Management on Dec 21, 2016
Dear Malina Firstly, we would like to apologise for the feedback. For your information, the management are trying our very best to negotiate with the next door neighbor construction work to minimise the level of noise and despite lodged many reports to relevant authorities. Until to date, no actions taken by them. In order to resolve the noise level, we tried to locate all our in-house guests into right wing. However, during your check in time hotel was running high occupancy and therefore we are unable to do so. We sincerely apologise for this. As for nearby place of interest, perhaps our staff should introduce more of the nearby places such as Lagenda park and beach (about 5 minutes walk from the hotel), Langkawi shopping fair and pekan rabu just less than few minutes walk from Eagle Bay hotel. We hope you find the above information useful and hope that we can serve you better in near future.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
All good accept when we checkin the batery of aircond not change a new, wwe need to call to change the battery remote aircond and TV line cable is poor and bad

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
the hotel look old, recommend to do the painting or renovation.
Response from The Management on Dec 21, 2016
Dear Sirs We sorry for the negative comments. From our inquiries, we believed the toilet flushing system was resolved immediate after we receive the complaint. For your information, we had completed the renovation for certain floors. As for other floors , it is expected to complete by this year. Again, we thank you for staying with us and hope to see you again.

8/10 Good

bakh, perak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to jetty and mall
nice to stay and near to shopping mall. room is ok..
Response from The Management on Dec 21, 2016
Dear Bakh, First of all, the entire team of Eagle Bay Hotel glad to hear that you had enjoyed your stay with us. Your positive comments would definitely encourage our staff to continue preform highest level of service at all time. Once again, thank you for staying with us and hope to see you again soon.

4/10 Poor

AZELAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfactory only. very limited car parking area, service, facilities & cleanniness could be improved further

2/10 Terrible

Lambo, KD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended. Location ok near jetty
If possible I asked for refund and upgrade to other Hotel.
Response from The Management on Dec 21, 2016
Dear Lambo, We are sorry that due to hotel policy, we are unable to give you refund since you already staying for more than the time limit. Furthermore, we tried our very best to upgrade you. Again we sincerely apologise for this and thank you once again for staying with us.

6/10 Okay

Annie, Kuala Lumpur

The hotel is located at the main town.
Located far from tourist attractions and airport. Old style hotel design with small swimming pool.
Response from The Management on Nov 11, 2016
Dear Annie We thank you for your comments and hope you enjoy your stay. In relation to tourist attractions, perhaps our staff should explain to you of the nearest attractions during your stay. There are many attractions nearby our hotel such as the most famous mosque, Langkawi fair shopping complex, jetty Kuah, the beautiful 50 acres lagenda park & beach, Chogm garden and etc.... also the nearest jetty can take you to island hopping tour. In the near future, if you plan to return to Langkawi please feel free to contact our hotel manager, she will be very happy to meet you in person and introduce you all the beautiful hidden places nearby and also the most famous local food. Once again the entire team of Eagle Bay Hotel thank you for staying with us.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel close to the beautiful attractions.
Staff was very nice. Hotel is beautiful. Would like to go again and stay there.
hotel Eagle Bay
Response from General Manager on Oct 29, 2016
Dear Sirs The entire team of Eagle Bay Hotel would like to thank you for your stay and provide a positive comments. This positive comments will definitely motivate our team to serve you even better in your next visits. Thank you once again.