All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We got a great room for a reasonable price! It was close to outside restaurants . And good ones at that.
mary jane
Stayed 1 night in May 2024
8/10 Good
Marjorie, Summerfield
Traveled with partner
May 6, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The light on the right hand side of the bed we couldn't shut off we had to unplug it.
The air conditioner fan came on then and didn't shut off for a long while and it was very noisy. It was so loud I asked my husband if there was a truck idling outside.
Marjorie
Stayed 1 night in May 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
We checked in super late due to our flight the host was friendly and greeted us with a smile and was quick to get us in our room.
Caitlin
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on May 5, 2024
Dear Caitlin,Thank you for leaving this wonderful review; we appreciate it dearly. We're happy we were able to make you feel welcomed during your stay. We hope to see you back again!
The location was great and the room was very clean.
Sarah
Stayed 2 nights in Apr 2024
Response from Edwin on Apr 30, 2024
Thank you so much for staying with us. We hope to see you again soon!
6/10 Okay
Jennifer
Traveled with partner
Apr 29, 2024
Overall the corridors should be cleaned more often especially the removal of the trash. Came in around 12am two nights from a gathering, all the trash can outside & inside were spilling out trash, there was no available parking spots. We had to park with approval in the employee of the month spot or park it on the curve which we were not comfortable with. Room restroom should be detailed cleaned or renovated. The rest of the room was descent.
Jennifer
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on Apr 29, 2024
Hello Jennifer,Thank you for letting us know about your stay. You have brought forth some good information and they will be addressed with the proper departments. We do hope that this stay does not deter you from choosing us for your next stay. We greatly appreciate your feedback.
8/10 Good
sandy
Traveled with group
Apr 28, 2024
Liked: Cleanliness, staff & service, amenities
The location was extremely close to the venue that I was attending for a wedding. Staff was friendly and helpful. The room was clean and breakfast was good.
sandy
Stayed 2 nights in Apr 2024
Response from Zaae - Front Office Supervisor on Apr 29, 2024
Hello Sandy,Thank you for this wonderful review. We're so happy to have provided a great stay for you!
4/10 Poor
Mani
Traveled with family
Apr 23, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Bathroom tiles were broken, sofa bed is not very comfortable , rooms need to be renovated , it did not look like a Hyatt property at all. Wont stay here again
Mani
Stayed 2 nights in Apr 2024
Response from Zaae - Front Office Supervisor on Apr 30, 2024
Hello Mani,We appreciate you taking the time to let us know about your stay. We value your feedback and will address your concerns within our next team meeting.We hope to serve you again.
This Hyatt Place Hotel is a very nice hotel and their customer services are wonderful as well. I really enjoyed my stay.
Cassandra
Stayed 2 nights in Apr 2024
Response from Zaae - Front Office Supervisor on Apr 24, 2024
Hello Cassandra,I would like to thank you for taking the time to leave this review. Our goal is always to make sure our guest feel welcomed and comfortable. We do hope that you choose us for your next travel!
4/10 Poor
Tiffany
Apr 22, 2024
Liked: Staff & service
Disliked: Cleanliness
The hotel was older, not as modern and not as clean. The food options were limited as well, didn’t have things on the menu I asked for and was told because the menu was old.
Tiffany
Stayed 1 night in Apr 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
Response from Zaae - Front Desk Supervisor on Apr 20, 2024
First and foremost thank you for taking the time to let us know of your stay! Our goal is always to make sure your stay is great! We hope to see you again soon!
10/10 Excellent
Jose, Pelham
Apr 19, 2024
Jose
Stayed 2 nights in Apr 2024
10/10 Excellent
Anthony
Apr 19, 2024
Anthony
Stayed 2 nights in Apr 2024
6/10 Okay
shane r
Traveled with family
Apr 18, 2024
Disliked: Amenities
No microwave in the room.
shane r
Stayed 1 night in Apr 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
Thank you so much for staying with us. We hope to see you again soon!
8/10 Good
Jackie
Business traveler
Apr 17, 2024
Crowded plot no vending machine I found for drinks
Jackie
Stayed 1 night in Apr 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
The beds were very comfy! The staff was quick and friendly and the area was nice. The pool was clean but not heated so the kids didn’t get to enjoy it. The rooms were clean and smelled fresh upon entry.
Michele
Stayed 1 night in Apr 2024
Response from Edwin on May 7, 2024
Thank you for staying with us! We hope to see you again during your next visit to the Lake Mary area.
Friendly staff. Well maintained and clean. Pet friendly but you have to pay a daily fee. Only disappointment was that the hot tub was out of service the entire stay.
Mayra E
Stayed 2 nights in Mar 2024
Response from Edwin on May 7, 2024
Thank you for staying with us! We hope to see you again during your next visit to the Lake Mary area.
6/10 Okay
Shabrina
Apr 4, 2024
Shabrina
Stayed 1 night in Mar 2024
Response from Edwin on May 7, 2024
Thank you for staying us! We hope that you will give us another try during your next visit to the Lake Mary area.
It was ok at best. Smell like smoke and carpet was very stained and dirty.
Eden
Stayed 1 night in Mar 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
8/10 Good
Rick, ROANAKE
Mar 31, 2024
The reason for this visit was somber. It filled the need for my family and me to perform what we needed to accomplish what our purpose was on this visit, as it was convenient to the beginning of our task.
I’m not sure if I received the military discount that is offered by the company website. I’ll have to check my receipt again, as it should be listed on the receipt.
The Hyatt place in Lake Mary, was very quiet, easy access to the hotel. Parking lot had a lot of parking spots. Staff were very friendly and always nice no matter the time of day or night. Breakfast both days we stayed was awesome a lot of options to choose from.
Jorden
Stayed 2 nights in Mar 2024
Response from Edwin on May 7, 2024
Thank you so much for your positive review. We hope to see you again during your next visit to the Lake Mary area.
6/10 Okay
Brandi - Leigh
Traveled with family and small children
Mar 30, 2024
Liked: Staff & service
It was okay for a one night stay with kids. Beds were not very comfortable so not sure we could have done another night. The staff was very friendly and accommodating.
Brandi - Leigh
Stayed 1 night in Mar 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.
Staff at desk particularly helpful. Amelia at the desk was extremely helpful in helping us do our boarding passes. She was most pleasant and is an asset to your organization.
Carole
Stayed 2 nights in Mar 2024
Response from Edwin on May 7, 2024
Thank you so much for staying with us. Amelia is truly an asset to our team. We hope to see you again during your next visit to the area.
6/10 Okay
Lita
Mar 18, 2024
Liked: Cleanliness
Lita
Stayed 1 night in Mar 2024
Response from Edwin on May 7, 2024
Thank you for staying us! We hope that you will give us another try during your next visit to the Lake Mary area.
Living Room Sofa uncomfortable
Table with only one “desk chair”
Cleaning ladies very nice
Horacio
Stayed 5 nights in Mar 2024
Response from Edwin on May 7, 2024
Thank you for providing feedback on your recent stay with us. This will help us in fine tuning operations to make sure that each guest has an enjoyable stay. We hope that you will give us another try during your next visit to the Lake Mary area.