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Reviews of Selina La Fortuna - Hostel

3 out of 5
Selina La Fortuna - Hostel
Avenida 325, Provincia de Alajuela, La Fortuna

Reviews

8.8

Excellent

Rating 10 - Excellent. 91 out of 159 reviews" "
Rating 8 - Good. 46 out of 159 reviews" "
Rating 6 - Okay. 13 out of 159 reviews" "
Rating 4 - Poor. 5 out of 159 reviews" "
Rating 2 - Terrible. 4 out of 159 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fatima, Lima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, baños compartidos pero privados
Stayed 1 night in May 2024
Response from Selina on May 14, 2024
Muchas gracias por tu reseña. Nos alegra mucho saber que disfrutaste tu experiencia con nosotros. Siempre estamos aquí para ofrecerte lo mejor. ¡Esperamos verte de nuevo pronto!Thanks & Regards,

8/10 Good

Alyson

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Cindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with how spacious and clean the Selina was! Staff were very friendly and welcoming. It's right in the middle of town so everything is walking distance and they have a lot of organized tours available. Would stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

moussa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible experience. I would love to stay here again. BOOK NOW! Downtown is a few steps away and the volcano is literally on the same street.
Response from Selina on Mar 16, 2024
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests and we are happy to know that you enjoyed your time with us in Selina La Fortuna.Safe travel and pura vida!Thanks & Regards,

10/10 Excellent

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina is an amazing hostel experience, no matter where you stay. We always enjoy the stay
Stayed 4 nights in Nov 2023
Response from Adriana, Experience Lead on Jan 21, 2024
Hello! Thanks for you preference!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Camilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but felt they lack to execute on VIP Benefits commitments. They tried to pull off the welcome drink as their 2 drink commitment — After discussion manager agreed but this should have never been the case. I did not get credit for the previous night when they failed to tell me about my free drinks. Also when asked about room upgrade as part of VIP membership they told me they would look into it and never executed. Lastly the room was to have daily cleaning (service) and this was never done. Overall very disappointing!
Stayed 3 nights in Oct 2023
Response from Selina on Oct 27, 2023
Hi Camilo, we appreciate your feedback, it helps us improve and we are always looking to grow for the better. We are happy to see you had a great time with us and really hope to see you again soon. Pura Vida!Thanks & Regards,

10/10 Excellent

Hazel, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina’s in La Fortuna is amazing! I had a single room with a great view of Arenal Volcano. I slept like a baby in the comfortable bed! My only tiny issue was how dark the lighting in the bathroom was. Overall I had a fantastic time and made new friends!
Stayed 2 nights in Jul 2023

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place, close to the town and such kind people working and staying there too
Stayed 2 nights in May 2023

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable but not clean
Great location, space for parking, comfortable room but pretty noisy and the floor was filthy and sticky. Made the mistake of wiping it with the white bath mat and it really wasn’t white anymore after that. The lighting looked cool but rather dark, which could be improved.
Stayed 2 nights in May 2023
Response from Selina on Oct 24, 2023
Dear,Thank you for providing us with your feedback and letting us know about your experience during your stay at our hotel. We sincerely apologize that we did not meet your expectations and for any inconvenience this may have caused you.We take the quality of our services very seriously, and it's a shame that we were unable to provide you with a satisfactory experience. We will take your comments into consideration to improve our service and ensure that future guests have a much better experience.We hope to have the opportunity to regain your confidence in our hostel and welcome you back in the future.

10/10 Excellent

S

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hostel.
Stayed 2 nights in Apr 2023
Response from Pamela C. on May 5, 2023
Thank you for the review, we are very glad you like the stay in the hostel.

10/10 Excellent

Joelle

Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

LE PHUONG

Stayed 2 nights in Dec 2021

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
My Personal Experience
Selina was nice, however a little more expensive than I think it was worth. I felt that the staff were a little disorganized. They were very friendly though and I appreciated the help I got with bringing my bags to and from my room! The breakfast was alright, however I think could use a little more flavor! I didn'y use the pool. It was a nice size though and the parties there were fun. I didn'y spend much time on the property during my 3 nights there. I was in a room with my own bathroom. The whole room was nice and a good size. The bed wasn't as comfortable as I would like and the pillows were also not great for my neck! Overall a great place, I just think maybe they should charge a little less for the type of room I booked.
Stayed 3 nights in Nov 2021

6/10 Okay

avi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The explanation of the place's services is not given. Just a key. I did not know that I deserved breakfast and not on all the activities
Stayed 3 nights in Sep 2021

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Setareh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Maybe Never Again
As beautiful as the property is, our stay was somewhat disappointing. To start off, masks are not enforced at all here, most of the staff did not wear masks when near guests. Fine. We got a teepee room which was advertised with A/C. The teepee has little to no room for yourself, let alone luggage and has a fan, but no A/C, which is sweltering, especially if you are with another person. Everyday, the river near by begins to smell like feces, which infiltrates the teepee making it completely suffocating. Luckily, we voiced our concerns and they moved us to a deluxe room which was great. Upon a few hours in our new room, a front desk staff member (not a maid) opened our door and saw me naked. Don’t know why he was coming into our room, or why he did not knock. At the restaurant, the food was very inconsistent. I didn’t like my frozen banana bowl because it was warm and soupy. I asked for oatmeal instead, but they just brought me back a cold soupy banana bowl. I scheduled a spa day 2 days in advance. When I checked in to my appointment, it seemed as though they forgot they scheduled me. They called the masseuse because she was not on the premises, which led to my appointment being pushed to half an hour later. The masseuses was very nice and my massage was great. It seems as though the front desk functions off of personal laptops. To end things on a good note, the premises are nice. the tourist desk girl was very helpful and they offer fair prices. Maybe never again.
Stayed 7 nights in Jul 2021
Response from Selina La Fortuna on Aug 18, 2021
Thank you very much for the comments provided, we will be taking them into account. A thousand apologies with the aforementioned situation, we will return to return to the appropriate policies on how the staff must enter a room both occupied and free. We hope it gives us a second chance. Greetings

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021
Response from Selina La Fortuna on Jul 12, 2021
Hola, Muchas gracias por su calificación, acerca de su estadia en el hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location. Teepee room was adorable, comfortable & clean. The property has a fun, local character. Staff made it easy to book excursions. I met great people. I saw a toucan in the tree above my teepee. That was amazing!
Stayed 2 nights in May 2021
Response from Selina La Fortuna on May 29, 2021
Thank you very much for the comments you provided on your stay. We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2021
Response from Selina La Fortuna on Jun 3, 2021
Thank you very much for the score you gave about your stay

10/10 Excellent

Carlos E

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Selina La Fortuna on Mar 24, 2021
Buenas Tardes Carlos, Muchas Gracias por brindarnos su calificación acerca de su estadía en el hotel. Saludos

10/10 Excellent

Caroline, Savannah, GA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing space with a great gathering area & happy hour! Our deluxe room had amazing artwork & was very thoughtfully decorated. The staff was super nice & I very much enjoyed my time in La Fortuna
Stayed 2 nights in Dec 2020

10/10 Excellent

stephanie, Seattle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Selina was amazing! We liked it so much we ended up extending our stay several nights. We had a private room that was very cute and clean. Amenity spaces were great. Luis at the front desk was always available to help and very accommodating. Also a good place to stay if you want to meet other travelers.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Como siempre un excelente servicio y lugar, muy buen ambiente
Stayed 1 night in Oct 2020
Response from Selina on Nov 2, 2020
Hola ¡Estamos muy contentos de que hayas disfrutado de tu tiempo en Selina! Nuestro equipo trabaja arduamente para asegurarse de que tenga el mejor viaje posible, y estamos encantados de recibir sus comentarios positivos. ¡Gracias por quedarte con nosotros y esperamos verte pronto!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, funky, fun place to stay. Comfortable bed and pillows. We stayed in the deluxe room, a little more spacious and private. They seem to have a lot of options for travelers of all budgets, hostel type rooms and camping. If I was a young backpacker on a budget the shared bathrooms and kitchen areas looked really nice. Many nice lounge areas and pool. Pretty quiet too. Close to the center of town, so very walkable to eateries and shopping.
Stayed 2 nights in Feb 2020
Response from Mauricio on Mar 5, 2020
Hello, we are grateful for taking the time to review our property, we are pleased to know that you had such a wonderful time and that you liked our ecosystem in Selina La Fortuna, we hope to see you again, Pura Vida!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely expensive. The tent is super tiny and cost around $150 per night. The picture is fake.
Stayed 2 nights in Dec 2019

10/10 Excellent

ynah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to meet fellow travelers. Perfect fit for young and middle age travelers
Stayed 4 nights in Jul 2019

6/10 Okay

Benita

Disliked: Cleanliness, staff & service
It’s a hostel
This is a hostel, not a hotel so make sure your aware of that before booking. In our experience people were very loud and constantly slamming doors in the hallway. The towels have orange/brown stains supposedly because other guest take them to the springs. If this is the case then it’s not the hotels fault. The staff is very nice except for the guys at the front desk at night, not friendly, not welcoming and not helpful (don’t have their names) The rooms are ok and kind of small. The common area feels dirty and it’s always crowded, so if you are there to meet people it’s a good thing. The location is great.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Great location and views. The single room in this Selina was ok by hostel standards but not as nice as the one in La Fortuna.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very comfortable common areas, room was great.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
We came for a few days while visiting the area. I didn't realize it was going to be so quiet. We thought it might be a bit rowdier but it was good for what we needed. Big focus on working remote and tourism. I would go back for a weekend for sure.
Stayed 2 nights in Oct 2019
Response from Experience on Nov 16, 2019
Hello, Thank you very much for taking the time to leave a comment about our property in La Fortuna, we are delighted that you like our facilities we hope to see you again soon, Pura vida!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, but...
I had a private room, it was clean and comfortable. Overall place is clean and beautiful. However, my room was in between a shared bathroom and a dorm, meaning it was always very busy and noisy. Also the swinging chairs in front of my room make the most horrible sound, especially when drunk people just hang out there late at night... Restaurant on site is good but reaaaaaally pricey, especially at night. A simple nachos was 5500 colones...
Stayed 3 nights in Oct 2019
Response from jessy on Oct 31, 2019
Hello Valerie. Thank for taking your time and share your experience in Selina La Fortuna. Is very unfortunate that you feel disappointment and we are sorry about that. We will work hard to fix your inconveniences. We hope to see you again and do it better. Thanks for you feedback and pura vida.

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from Jessy on Oct 14, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mari, San Jose CR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time my boyfriend and I stayed on a hostel and we loved it. We spent two nights in a tepee and it was great. The staff is very friendly and the food is amazing. It is budget friendly and delicious.
Stayed 2 nights in Sep 2019
Response from jesy on Oct 2, 2019
Hello Mari. Thank you very much for taking the time to review our property, we are happy to know that you spend such a wonderful time in Selina La Fortuna. We hope to see you again, thanks and pura vida.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience!
Our stay at Selina was excellent. We stayed at the tepes and they are magical, lovely and totaly recommended. I have a toursim tours company called Spotin tours in Puerto Rico so to me customer service is a must. The crew at Selina was a 10/10 as they did a great job. Very good location.
Stayed 2 nights in Sep 2019
Response from Jessy on Sep 9, 2019
Hola Bryan. Thank you very much for taking the time to review our property, we are happy to know that you spend such a wonderful time in Selina La Fortuna. We hope to see you again, thanks and pura vida.

10/10 Excellent

Hoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, good value, nice facilities and helpful staff
Stayed 2 nights in Aug 2019
Response from Jessy on Sep 3, 2019
Hello Matthew. Thank you very much for taking the time to review our property, we are happy to know that you spend such a wonderful time in Selina La Fortuna. We hope to see you again, thanks and pura vida.

10/10 Excellent

Eduardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception team was amazing! One of the reasons why I am visiting again!
Stayed 1 night in Aug 2019
Response from Jessy on Aug 16, 2019
Hello Eduardo. Thank you very much for taking the time to review our property, we are happy to know that you spend such a wonderful time in Selina La Fortuna. We hope to see you again, thanks and pura vida.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Jessy on Sep 3, 2019
Dear guest. thank you for rating us

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Great Environment and Location - Staff Not So Much
Great environment and location. Really enjoyed our visit in La Fortuna. Staff was not very welcoming or friendly, but the rest of our experience was great.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I are still raving about our experience at Selina. The inviting decor created such a fun community where travelers of all types could have fun relax and party. The facilities and amenities were amazing. They have it all, quiet work space, yoga, movie room, library! Their cocktails were excellent (i liked the sunburnt pina colada) The location was also perfect. Right in town and lets you experience La Fortuna like a local.
Stayed 2 nights in Apr 2019
Response from Tess on May 16, 2019
Thank you so much for your sweet review and feedback. It is awesome to hear that you and your partner are still raving about your stay with us and that you had such a wonderful experience in La Fortuna. We thank you for choosing to stay with us here at Selina La Fortuna during your travels and we hope to see you both again in the future! Pura Vida

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We enjoyed our stay at Selina La Fortuna and loved the atmosphere of the hostel! Our room was very clean and the property was beautiful. The food and drinks were excellent as well. Unfortunately I did not enjoy one warm shower during my stay, which was a major disappointment. The staff were also very unfriendly and unprofessional. On many occasions 4-5 of the staff members would be huddled around the front desk, caught up in their own conversation and would not acknowledge us for 5 minutes. When we did get their attention, they seemed annoyed that we interrupted their fun.
Stayed 2 nights in Apr 2019
Response from Tess on Apr 30, 2019
Thank you so much for taking the time to provide us with a review of your stay with us. We are happy to hear that you enjoyed your room, our Playground's food and drinks and the overall property here at Selina La Fortuna. We apologize for any inconvenience you may have experienced with our reception as the last thing we want you, as well as other guests, to feel is a lack of attention. We sincerely apologize for our fluctuating water temperatures as well and we are working to solve that issue. We thank you for choosing to stay with us during your time in La Fortuna and we hope to see you again in the future! Pura Vida!

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must when you travel to Costa Rica!
Well...SELINA hotels have just become our favorites around the globe! Each one of them offers eclectic rooms and very originals! The guests create a great vibe having drinks together and playing board games, volleyball and many other activities! It is also clean, spacious bedrooms and perfect wifi and aircon! The breakfast are perfect and big and their own brewed beer cannot be missed!
Stayed 1 night in Apr 2019
Response from Tess on Apr 25, 2019
Thank you so much, Roque, for providing us with your lovely feedback. We are happy to hear that you not only very much enjoyed your stay with us here at Selina La Fortuna, but at our other Selina locations as well! We welcome you back anytime! Thanks + Pura Vida!

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Apr 2019
Response from Tess on Apr 20, 2019
Thank you so much for providing us with your review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of people, super cute decor, friendly vibe, great food & drinks
Stayed 2 nights in Mar 2019
Response from Selina LF on Apr 3, 2019
Thank you so much for your review, we greatly appreciate it. We are very happy that you enjoyed your stay with us here at Selina La Fortuna. Hope to see you again soon! Pura Vida!

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Selina was perfect for our stay in La Fortuna - amazing location in the centre of town and close to all the restaurants and attractions, the room and common areas were really nicely designed, and overall great value. We stayed in the deluxe room which was perfect for a couple, and even had a balcony! The downsides were the parking - the car park wasn’t big enough which meant a lot of back and forth with reception rearranging parking and one night we had to park our car on the road. It’s also very loud at night with noise from the bar so probably not the best choice for light sleepers.
Stayed 3 nights in Mar 2019
Response from Tess on Mar 27, 2019
Hola! Thank you for taking the time to review our property and for choosing to stay with us at Selina La Fortuna. We are very happy to know that you and your significant other enjoyed our deluxe rooms during your stay here aside from the parking arrangements which we are working to resolve. We hope to see you both again in the future! Thanks & Pura Vida!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the staff is amazingly professional. The place is always clean, although they were doing renovations.
Stayed 8 nights in Mar 2019
Response from Tess on Mar 25, 2019
Thank you for sharing your feedback with us! We are so happy to hear that you enjoyed your stay at Selina La Fortuna despite the recent renovations. We hope to see you again in the future! Thanks & pura vida!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
We had stayed at Selina Monteverde which was amazing so we assumed Selina La Fortuna would be as well. We stayed in a private queen bed room. The bed was actually a double and very firm mattress, not a queen, and they put us in the wheelchair accessible room. Honestly I don’t know how a wheelchair could even fit in there, the only part of it that was wheelchair accessible was the size of the door and the wheel in shower.. there wasn’t even enough floor space to put our luggage down. We stayed there for two nights but on the second day we had asked if there’s a chance to move rooms. They seemed a little annoyed but moved us to another available private room. This private room did have a queen bed and it was a lot more comfy, this room was a lot larger and more comfortable. It is a hostel, but Selina is one of the higher end hostels so don’t be afraid to ask for something that’s more comfortable for you. The check-out went smoothly and the lady at the front desk had apologized for the inconvenience of the first room. A refund would’ve been nice but that probably wasn’t an option for them since we had pre paid. The bar and lounge as well as the pool were great!! Didn’t spend much time at the hostel though! So much to see!
Stayed 2 nights in Mar 2019
Response from Tess on Mar 25, 2019
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you felt the rooms were slightly smaller than your preferred taste, but we are glad you enjoyed your stay with us nonetheless and we are always happy to accommodate you in anyway possible. Hope to see you again soon! Thanks & pura vida!