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Reviews of Ryotei Matsuya Honkan Suizenji

3.5 out of 5
Ryotei Matsuya Honkan Suizenji
23-1, Suizenjikoen, Chuo-ku, Kumamoto, Kumamoto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 7 out of 8 reviews" "
Rating 8 - Good. 1 out of 8 reviews" "
Rating 6 - Okay. 0 out of 8 reviews" "
Rating 4 - Poor. 0 out of 8 reviews" "
Rating 2 - Terrible. 0 out of 8 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly cozy place for family holiday
A super cozy place for family. Love the layout. My family rated this property as the most cozy place throughout our 12 days trip in Kyushu.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very High Standard Hotel in town
Very nice hotel in the area. Clean, service was great. Rooms are large enough. Bathroom was ok big enough for westerners as well. They do have public bath and also can arrange family bath in separate room without additional fee. 7-11 just next to the hotel. Very nice .
Stayed 1 night in Jun 2019

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and helpful staff
We chose this hotel as it was near the park. The staff were efficient and very helpful. They have us tea and sweets on arrival before showing us to our room. The western style twin beds were clean and comfortable apart from the normal Japanese hard pillows. The legless chairs with cushions were set on a tatami platform and it overlooked a residential area & trees. The shower room was clean and well appointed. As usual there was little room for suitcases except in the corridor by the tea making facilities (no coffee). We did not have a meal there as we arrived late and chose not to have breakfast as we were tired of Japanese breakfasts after 3 weeks of them.
Stayed 1 night in Nov 2017

8/10 Good

Siu hay

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

????

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
老舗の旅館です。ゆっくり時が流れる感じがしてゆっくり過ごす事が出来ました。
Stayed 1 night in Sep 2022

10/10 Excellent

Satoko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ベランダ付きの部屋に泊まりました。部屋がとても広く清潔で、一泊では勿体無いくらい快適なでした。仕事終わりだったのですが、疲れがすっきり取れました。そしてスタッフの方々がとても丁寧で、心のこもった接客をしてくれます。次の日の朝ランニングをしたいと話をしていたら、次に受付を通る時、わざわざランニングに合うルートを地図付きで教えてくれました。次に熊本来た時もここに泊まりたいです。ステキな思い出を本当にありがとうございました。
Stayed 1 night in Oct 2021

10/10 Excellent

Mami, kobe .jp

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
スタッフの方の素晴らしく、おもてなしを肌で実感できました。様々な質問や希望にも笑顔で対応していただきストレスや不満は一切ありませんでした。 部屋は和洋室タイプAに宿泊しましたが、清潔で何の問題もなくまた泊まりたいと思えるようなお部屋でした。 強いて言うなら、緑茶だけでなくコーヒーのセットがあれば嬉しかったなぁという程度で、すごくおススメできる旅館です。
Stayed 2 nights in Mar 2019

10/10 Excellent

Chun Piu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018