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Reviews of Pan Pacific Serviced Suites Kuala Lumpur

3.5 out of 5
Pan Pacific Serviced Suites Kuala Lumpur
Jalan Sultan Ismail, Kuala Lumpur

Reviews

9.0

Wonderful

Rating 10 - Excellent. 55 out of 80 reviews" "
Rating 8 - Good. 17 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 0 out of 80 reviews" "
Rating 2 - Terrible. 4 out of 80 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

joseph

Traveled with family
Great place and great buffet breakfast and all day espresso coffee
Stayed 4 nights in Apr 2024
Response from Gary Loke on Apr 25, 2024
Dear Joseph,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours,Gary Loke Resident Manager Pan Pacific Service Suites Kuala Lumpur

10/10 Excellent

Jie

Liked: Cleanliness, property conditions & facilities
Clean and well maintained.
Stayed 4 nights in Mar 2024
Response from Gary Loke on Apr 25, 2024
Dear Jie,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

KIAN TECK PATRICK

Business traveler
Liked: Cleanliness, amenities
Room is luxurious and well kept. Near to shopping and eateries
Stayed 1 night in Mar 2024
Response from Gary Loke on Apr 2, 2024
Dear Patrick,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours ,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Maya, shoreline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I always like Pan Pacific that’s why I stay here. I was about to give 1 star because of my room smelt smoke very bad very not acceptable. I cancelled because of very nice staff, property clean, location very good, everything what I look for was here minus the smoke issue. So I purposely overnighted in KL to go to Pavillion. I checked in hotel 9pm, left hotel for dinner nearby. Went back little past midnight into our room first time. Smell smoke very bad. I thought the place is non smoking? I called receptionist past midnight, but because of we were very tired and I will check out in the morning, so wedecided to stay in the same room. What a mistake! I got headache next day. Suggestion to management: you guys need very straight with your non smoking policy building. It’s very dissapointed the fact that the room smell smoke very bad. From staff reaction, it seemed common issue with the place.
Stayed 1 night in Mar 2024
Response from Gary Loke on Apr 2, 2024
Dear Maya,Thank you for taking the time to share your stay experience with us at Pan Pacific Serviced Suites Kuala Lumpur.While we wish you had a better experience, please accept our sincere apologies for the disappointments you encountered during your stay. Your constructive comments have certainly been noted and are being addressed. We appreciate your feedback as it helps us to improve our service and guest stay experience.Please don't hesitate to reach out should I be able to assist any further.We hope to see you again soon for another refreshing stay with us. Sincerely Yours,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Siew Wai

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay at Pan Pacific Serviced Suite. Spacious with 2 bedrooms and has a washer and dryer to do my laundry.
Response from Gary Loke on Apr 25, 2024
Dear Siew Wai,Thank you for taking the time to share with us your kind reviews on Pan Pacific Serviced Suites Kuala Lumpur. We are thrilled to learn that you had such a memorable time from arrival to departure and that you had an enjoyable stay. Indeed it gives us great pleasure to know that all the facilities and amenities were well suited to your needs. I will be sure to share your flattering comments with the entire team who had the pleasure of serving you during your stay with us.We would love to have you return soon should you find yourself back in Kuala Lumpur.Sincerely Yours,Gary Loke Resident Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable. Walkable distance to restaurants and shops. Will stay again next time
Stayed 4 nights in Feb 2024

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Brilliant hotel, facilities surpassed our expectations. We really loved our stay here.
Stayed 8 nights in Jan 2024

10/10 Excellent

Kaibin

Liked: Cleanliness, room comfort
Great place to stay
Lovely place to stay, good gym and chill out room. Friendly staff as well. Quick shout out to Syaffik from the breakfast restaurant as well, super friendly and tries to know each an every guest by name. Amazing memory
Stayed 3 nights in Jan 2024

10/10 Excellent

Jane

Stayed 5 nights in Jan 2024

10/10 Excellent

Ganesh

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
It was a one night stay, but the two-bedroom apartment looks comfortable enough for a much longer stay. The kitchen and room facilities are great.
Stayed 1 night in Jan 2024

10/10 Excellent

Hee Chen

Stayed 2 nights in Jan 2024

10/10 Excellent

Lian-Nee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location. Walking distance to shopping malls and foodies. Rooms is very clean and spacious for our family of four and staff are very helpful and polite.
Stayed 11 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Worth the money
Very good location. Hotel staff were friendly and hotel itself was very clean. Yes I would recommend for any one from family, couples, singles and businesses.
Stayed 1 night in Dec 2023

10/10 Excellent

Yazid

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Kusal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Jin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice Hotel Very clean and staff are very kind and professional. Lots of dining and shopping options near by
Stayed 3 nights in Dec 2023

10/10 Excellent

Jin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Amanda

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Cristian Nannucci on Dec 5, 2023
Dear Amanda,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Maria Shezadi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and very helpful. Had a very pleasant stay and location is ideal for accessing food and shopping. Only suggestion would be to make the lounge accesible for longer - later than 10pm.
Stayed 9 nights in Nov 2023
Response from Cristian Nannucci on Nov 30, 2023
Dear Maria,We are delighted to know that you enjoyed our warm hospitality and service during your recent stay at Pan Pacific Serviced Suites Kuala Lumpur.We appreciate your feedback regarding the lounge hours and will explore the possibility of extending the lounge hours if the need arises, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Siew Yen Serene

Stayed 3 nights in Nov 2023
Response from Cristian Nannucci on Nov 30, 2023
Dear Serene,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

6/10 Okay

John Emmanuel

Traveled with family
Liked: Cleanliness, room comfort
Recommended stay
Property is well kept and location is good though we can hear music from outside in the room late at night. Situated on other side of main shopping belt, hence, it is quieter on this side Overall, it is a nice property worth staying
Stayed 4 nights in Nov 2023
Response from Cristian Nannucci on Nov 24, 2023
Dear John,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are delighted to hear that you found our property well-kept and enjoyed its prime location.We apologize for any inconvenience caused by the outside music noise late at night. We understand the importance of a peaceful stay, and we're actively looking into measures to address this concern. Your input is invaluable, and it helps us enhance the overall experience for our guests.We are pleased that, despite the noise concern, you still found our property to be a nice and worthwhile place to stay. If there is anything specific, you would like us to address or if you have any further suggestions, please feel free to share. Your comfort is our priority, and we want to ensure that your next visit exceeds expectations.Once again, thank you for choosing to stay with us. We look forward to welcoming you back and providing you with an even better experience enjoyable stay.Sincerely Yours,Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Zhiwei Daryl

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location to shopping areas and local foods. Would definitely be staying here again for my next trip.
Stayed 2 nights in Nov 2023
Response from Cristian Nannucci on Nov 24, 2023
Dear Daryl,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Sincerely Yours,Cristian NannucciComplex General ManagerPARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Babu, Auckland

Liked: Cleanliness, property conditions & facilities
Really a nice place to stay, big rooms
Stayed 4 nights in Oct 2023
Response from Cristian Nannucci on Nov 24, 2023
Dear Babu,Thank you for taking the time to rate our hotel with 5 stars!We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Sincerely Yours,Cristian NannucciComplex General Manager

6/10 Okay

Tony chan

Liked: Cleanliness, room comfort
Great location. Room decor and amenities were good. However, the room cleaning service needs improvement. Bin was not emptied everyday. Not replacing the hand towels after taking the dirty one away. Not vacuuming everyday. This is not what I expected from a 5-stars establishment.
Stayed 7 nights in Oct 2023
Response from Cristian Nannucci on Oct 31, 2023
Dear Tony,Thank you for sharing your feedback on your recent stay with us. I sincerely apologise for not meeting your expectations on the room cleanliness during your stay. Please rest assured that we will investigate the issue to ensure that it doesnt happen again. Cleanliness is top priority for us and we are committed to maintaining the high standards you expect.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back again for a better stay experience.Inspiringly Yours,Cristian NannucciComplex General ManagerPARROYAL COLLECTION Kuala Lumpur

10/10 Excellent

alexander

Traveled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from Cristian Nannucci on Oct 31, 2023
Dear Alexander,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Amy Teo

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly.
Stayed 2 nights in Oct 2023
Response from Cristian Nannucci on Oct 31, 2023
Dear Amy,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

8/10 Good

Tony chan

Liked: Cleanliness, room comfort
Great location. Room amenities and decor were good. Staff were friendly.
Stayed 3 nights in Oct 2023
Response from Cristian Nannucci on Oct 31, 2023
Dear Tony,The team at PARKROYAL COLLECTION Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager PARKROYAL COLLECTION Kuala Lumpur

10/10 Excellent

Lal

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cristian Nannucci on Nov 1, 2023
Dear Lal,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Matyani

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Strategic location, Cleaness and friendly staff right from the door step. Front desk staff serve you with smile and professional. Keep up the good work.
Stayed 3 nights in Sep 2023
Response from Cristian Nannucci on Nov 1, 2023
Dear Matyani,Thank you for making Pan Pacific Serviced Suites Kuala Lumpur your accommodation of choice away from home.It was heartening to know that you had an amazing stay and were impressed with our stellar service, cleanliness, facilities and location of the hotel.Your lovely compliments had been shared with the team and we cannot wait to welcome you back for another refreshing stay with us.Sincerely Yours,Cristian NannucciComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Rose

Liked: Cleanliness, property conditions & facilities
Large clean and new serviced apartments Would definitely stay here again.
Stayed 5 nights in Sep 2023
Response from Cristian Nannucci on Nov 1, 2023
Dear Rose,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Woan lih

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Cristian Nannucci on Oct 4, 2023
Dear Woan lih,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

6/10 Okay

Jui Liang

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Cristian Nannucci on Nov 1, 2023
Dear Jui Liang,Thank you for staying at Pan Pacific Serviced Suites during your visit to Kuala Lumpur. We are glad that you had a pleasant stay overall and we look forward to welcome you back again soon.Sincerely Yours,Cristian NannucciComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Olga, Denver

Liked: Cleanliness, amenities, property conditions & facilities
It was one of he best accommodations I ever stayed! Location- can not get better that that! Clean, comfortable room, washer/dryer were such a bonus. Pretty mush can’t think about anything could be improved. Great stay. Would highly recommend and I definitely will be back.
Stayed 3 nights in Sep 2023
Response from Cristian Nannucci on Nov 1, 2023
Dear Olga,Thank you for making Pan Pacific Serviced Suites Kuala Lumpur your accommodation of choice away from home.It was heartening to know that you had an amazing stay and were impressed with our stellar service, cleanliness, facilities and location of the hotel.Your lovely compliments had been shared with the team and we cannot wait to welcome you back for another refreshing stay with us.Sincerely Yours,Cristian NannucciComplex General ManagerPan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Mark

Liked: Room comfort
Stayed 6 nights in Aug 2023
Response from Cristian Nannucci on Sep 12, 2023
Dear Mark,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, room comfort
Great place to stay !
Stay was excellent. Location is good, in center of bukit Bintang. Easily accessible!
Stayed 3 nights in Aug 2023
Response from Cristian Nannucci on Aug 30, 2023
Dear Jason,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service of the staff throughout the check-in and check-out process. The room is large enough for couples. We enjoyed stay here and will be back if we travel again KL in coming future.
Stayed 1 night in Aug 2023
Response from Cristian Nannucci on Aug 30, 2023
Dear Stephen,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Buang Matyani

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Located in the centre of city with easy access and walking distance to shopping, entertainment, dining option and public transport. - Room smoke detector too near to kitchen area causing and alarm activation even when do a simple cook like cooking maggi.
Stayed 3 nights in Aug 2023
Response from Cristian Nannucci on Aug 30, 2023
Dear Buang Matyani,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were very happy with the size of the suite, cleanliness, amenities and service from friendly staff. Would absolutely recommend this place and will likely stay here again on our next visit to KL
Stayed 7 nights in Jul 2023
Response from Cristian Nannucci on Aug 30, 2023
Dear Kenneth,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Izran

Stayed 2 nights in Jul 2023
Response from Cristian Nannucci on Aug 6, 2023
Dear Izran,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

ChoongKiat, Singapore

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
I cannot complain... excellent! Hopefully breakfast can be better...
Stayed 3 nights in Jul 2023
Response from Cristian Nannucci on Aug 30, 2023
Dear Choong Kiat,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Ka Ying Fiona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nearby shopping are but still need to walk for a while. Noises from other room. Air conditioner too cold even turned lower.
Stayed 5 nights in Jul 2023
Response from Cristian Nannucci on Aug 30, 2023
Dear Fiona,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your positive rating, thank you. Your comment on the AC temperature is noted, thank you and we will be addressing accordingly.We hope to see you again soon for another refreshing stay with us. Inspiringly Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2023
Response from Cristian Nannucci on Aug 6, 2023
Dear Kim,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your positive rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Shiaw Yin

Stayed 2 nights in Jul 2023
Response from Cristian Nannucci on Aug 6, 2023
Dear Shiaw Yin,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Hafizul

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Cristian Nannucci on Aug 6, 2023
Dear Hafizul,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your FIVE Stars rating, thank you. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Great location and very comfortable
We chose the Pan Pacific because of its location - we wanted to be close to Jl Bukit Bintang. Our serviced apartment was spacious, clean, quiet and comfortable however the air conditioning could not be controlled. The first night we set it on 22c and nearly froze. Second night 24c and still we froze, only to discover that it self selected 18!!! We ended up turning it off until it became too warm and stuffy. We didn't eat or drink at the hotel because there is a myriad of options very close by. Out the back of the hotel one block away there is a huge covered area serving all sorts of breakfast and lunch items. At night oposite the hotel and up one block from behind Bukit Bintang plaza, is Jl Alor - a whole street of fabulous hawker stalls - offering everything you can think of. On our next visit to KL we will definitely stay at the Pan Pac.
Stayed 3 nights in Jul 2023
Response from Cristian Nannucci on Aug 6, 2023
Dear Valued Guest,The team at Pan Pacific Serviced Suites Kuala Lumpur is thrilled to have received your positive rating, thank you. I sincerely apologise for the discomfort caused by the AC thermostat during your stay with us and we have addressed this issue with our maintenance team to be rectified promptly. We hope to see you again soon for another refreshing stay with us. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

2/10 Terrible

Kartik

Stayed 3 nights in Jun 2023
Response from Cristian Nannucci on Jul 26, 2023
Dear Kartik,Thank you for your review of your stay at Pan Pacific Serviced Suites Kuala Lumpur.We are truly sorry that your stay was not up to your expectations. We sincerely hope that you are able to provide us with details of your experience in order for us to address our shortcomings. Please email the hotel or myself directly. We hope you will give us another chance to welcome you back for a better stay experience. Thank you. Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Matyani

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very prominent location, easy access to shopping, public transport and dining option. Abit disappointed as our room view is facing and blocked by the other hotel room.
Stayed 4 nights in Jun 2023

8/10 Good

Hoon

Traveled with group
Liked: Cleanliness, room comfort
Superb property location
There was communication issue with hotel and Expedia , I was told my booking was cancelled. Luckily I have proof of rebooking and even email relating to upcoming stay. Took awhile to resolve before we could check in. Staff are friendly and courteous. For suites standard should be good, but find that there is only one trash bin hiding under kitchen sink. And one in the toilet. Probably good to have more in the bathroom and bedroom. Aircon alittle weird that seems not working too well not cool n warm sometime. Bed a little hard but ok. Superb location.
Stayed 1 night in Jun 2023
Response from Cristian Nannucci on Jul 5, 2023
Dear Hoon,Thank you for staying at Pan Pacific Serviced Suites during your visit to Kuala Lumpur. I am delighted to know that you had a wonderful stay experience with us, however we sincerely apologise for the confusion regarding your booking upon check-in. I am pleased that our team was able to resolve the issue promptly. Once again, thank you for staying with us and we look forward to having the opportunity of welcoming you back again.Sincerely Yours, Cristian Nannucci Complex General Manager Pan Pacific Serviced Suites Kuala Lumpur

10/10 Excellent

Kusal, Glenelg

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Close to lots of places. Will definitely stay there again.
Stayed 2 nights in Jun 2023