We appreciate the feedback and are so glad that you enjoyed your stay! We hope to see you again :)
10/10 (非常に良い)
Tom
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tom
2024 年 5 月に 1 泊滞在
8/10 (良い)
Michelle
家族旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone in the hotel was very friendly and accommodating. A couple maintenance issues, but we were moved to a new room right away which I appreciated. Unfortunately the walls are VERY thin here - to the point where we could hear our neighbors using the washroom. Better soundproofing would make me want to stay here again for sure.
Michelle, thank you for taking the time to share your recent experience at our hotel. We're delighted to hear that you found our staff friendly and accommodating, and we appreciate your understanding regarding the maintenance issues you encountered. However, we sincerely apologize for the disturbance caused by thin walls during your stay. Your feedback regarding the soundproofing is noted, and we will explore ways to improve this aspect to ensure a more peaceful experience. We hope to have the opportunity to welcome you back for an even better stay!
Meshwa, thank you for the positive feedback! We look forward to welcoming you back in the future!
10/10 (非常に良い)
Meshwa
ペット同伴の旅行, 家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect place for stay in Cambridge,staff is accomodating.I was staying with my dog(Alusky)and we didn't face any issues.It was a peaceful stay overall.
Hi Judy! Happy that you enjoyed our pizzas. We look forward to welcoming you back in the warm weather when you can really enjoy some of our food and drinks on our patio!
10/10 (非常に良い)
John
2024 年 5 月 6 日
John
2024 年 5 月に 1 泊滞在
6/10 (普通)
Jonathan
出張
2024 年 5 月 4 日
良かった点 : スタッフとサービス、設備とサービス
The property was average - exactly as expected for the price of the reservation.
Thank you for your feedback, Jonathan. We are currently in the process of upgrading our in-room amenities, and hope that we can show you that we're better than average on your next visit!
10/10 (非常に良い)
Teresa
出張
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I needed an inexpensive and comfortable stay for a work-related trip. That's exactly what I got. The hotel was clean, quiet, and comfortable. It's on a busy street across from a big-box store mall, so it isn't scenic, but it fit the bill.
Thank you for your kind review, Teresa. We look forward to welcoming you back!
10/10 (非常に良い)
Loreylin
家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff are friendly and helpful. Beautiful restaurant and delicious food selections. Rooms are clean and big. Nice hardwood flooring. Overall we had a very plwasant stay with nice ambience
Thank you for the great review, Loreylin! We look forward to welcoming you back to the hotel and restaurant on your next visit!
6/10 (普通)
steve
出張
2024 年 5 月 1 日
Have stayed at this hotel twice in a week and both times the hair dryer died. The first time 2 dyers died within a minute of starting to use. This time the same thing, so i didnt even bother w a replacement and had to skip drying my hair (not cool on a business trip). The coffee maker worked, but spewed water all over the place, and some of the cutlery was rusted. I will stay elsewhere next trip to the area.
Thank you for your feedback, Steve. Please note that we have sent this to our housekeeping and maintenance teams to address. You'll be happy to know that by mid June, those coffee makers will be a thing of the past, as we will be improving our in room coffee program, significantly! Should you ever wish to stay with us again, we do hope we can make things right to earn back your trust and loyalty.
Thank you, Tabitha! It was a pleasure having you with us!
6/10 (普通)
Beverley
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス
Weve often stayed here while in town. This time, however, the tub looked unclean and there was a guest with 2 hairless cats, that were roaming the hall. In the morning someone was calling them, fairly early and too loudly
Hi, Beverley. Thank you for your feedback, and we're sorry to hear that your bathtub may not have been up to our standards. Please note that we take this kind of information seriously, and that the individuals responsible for your room will be retrained to ensure this is not a repeatable experience for others. We're also sorry to hear that your neighbour's cats were an unwelcomed experience for you. As we are a pet friendly hotel, sometimes, just like at home, these little rascals can get loose and have to be wrangled up. Should you wish not to be near a room with pets on your next visit, please notify us at the time of your booking, and we would be happy to do everything in our power to ensure that your request is granted.
Yan, thank you very much for your kind words! We are delighted that you enjoyed your stay with us and hope to welcome you back soon.
6/10 (普通)
Cindy
カップルで旅行
2024 年 4 月 21 日
Check in was awesome. Lucas was excellent friendly helpful and got us checked in quick and fast. Bar was terrible ended up leaving from no service. Stood at bar for whole first period of hockey with NO SERVICE! Terrible rude bartender! Left went back to room!
Cindy
2024 年 4 月に 1 泊滞在
6/10 (普通)
kevin
2024 年 4 月 21 日
良かった点 : 清潔度、施設のコンディションと設備
Property is in a good location, room was clean and functional. Rooms are not very quiet (noise travels) likley due to gap at bottom of door, maybe new thresholds would help? The bed was not very comfortable either. Wasn't expecting a Hilton hotel quality bed but have stayed at 1-star motels with similar beds to this experience.
Kevin, thank you for your recent stay and for taking the time to share your feedback. We're pleased to hear that you appreciated our property's location and found your room clean and functional. Your suggestion regarding the noise issue is appreciated, and we will certainly explore options to improve sound insulation, including new thresholds. Please note that we are in the process of replacing all of our mattresses to ensure a more comfortable and restful stay for our guests.
clean, safe. Only downside during my stay during weekend was that there was several rooms on my floor which had guests for a party - they were pretty loud till late in the night (1 AM) and walking/talking in hallways of the floor. I had to call the reception - they did come by once, but it continued on.
Sunish, thank you for your lovely review. We apologize for the disturbance caused by noise from other guests during your weekend stay. Your comfort and peace are important to us, and we regret that we were unable to fully address the issue despite our efforts. We appreciate your understanding and hope to welcome you back for a quieter and more enjoyable experience in the near future.
8/10 (良い)
Steve、London
2024 年 4 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Steve
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Simon
出張
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good value for the price, the room are very nice and clean, would stay there again for sure.
Simon
2024 年 4 月に 1 泊滞在
Cambridge Hotelからの返信 (投稿日 : 2024 年 5 月 17 日)
Hello Simon, We are so glad that you had a pleasant stay with us!Thank you for the positive feedback, and we hope to see you soon.
8/10 (良い)
Rachel
カップルで旅行, 家族旅行
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Lobby, amenities and restaurant was great. Rooms looked a tad more upgraded in the photos, but still a good stay. Didn’t realize it was pet friendly - the people staying in the room before us must’ve had a dog. Faint smell.
Shreya, I have sent you a message through Expedia to learn more about your experience with us. If you have a moment, I would love to hear from you to determine how we can rectify/improve any issues you encountered. Thank you for taking the time to leave a review.