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Reviews of Yakakutei

4 out of 5
Yakakutei
1-8 Togou, Hayato-machi, Kirishima, Kagoshima-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 108 out of 171 reviews" "
Rating 8 - Good. 45 out of 171 reviews" "
Rating 6 - Okay. 12 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 2 out of 171 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous since I’ve never spent this much on an overnight stay before but everything was perfect. Reception was great and welcoming. The room wa a beautiful and spacious. The food was amazing!! And they brought it to the room (the sever we had was so nice and friendly). Our room had a outdoor bath and it really hit the spot. 10/10 experience I would stay here again and recommend to my friends.
Response from On behalf of the Yakakutei front desk: Ngoc（Gokku) on Jan 19, 2023
Thank you for telling us about your recent stay.We are delighted to know that you appreciated the service level of our team and your accommodation. Thanks so much for the kind words. We will make sure that our team receives your feedback. They will be thrilled. Our goal is always to exceed guests' expectations, but we only do it thanks to amazing customers like you! If there is anything we can help you with during your next visit, please do not hesitate to let us know. We hope to serve you again soon!

10/10 Excellent

WAI KIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from yakakutei on Oct 19, 2019
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice stay
Very close Kagoshima airport. We’re greeted at the entrance and they parked our car and moved our luggages to our rooms while we were enjoying the welcome drinks and snacks. Service was exceptional. The place is very relaxing as it is not very big and grounds are well appointed. The onsen is very nice. We had a wonderful stay.
Stayed 1 night in Oct 2019
Response from yakakutei on Oct 19, 2019
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from 数寄の宿　野鶴亭 on Aug 14, 2019
Thank you for staying with us. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

8/10 Good

Verified traveler

Stayed 3 nights in Jul 2019
Response from Yakakutei on Aug 1, 2019
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Yakakutei on Apr 25, 2019
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The dinner was luxurious and of high quality. Very personalised service with detailed explanation of each dish as well as the property and welcome tea when we first arrived. Property is abit old and faded to me but for some that may be an attraction itself due to the rustic look. It is located in a residence area but once in the ryokan you feel like you are shut off from the rest of the whole. Beautiful central Japanese garden with a perfect view for breakfast. Brought my parents there and they loved it so much, it is the perfect place to rest and relax and just unwind always from the hustle and bustle of life.
Stayed 1 night in Mar 2019
Response from Yakakutei on Apr 25, 2019
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Yakakutei on Mar 16, 2019
Thank you for staying with us. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Environment so nice and clean Staff are so helpful Hot spring is so clean and quite too, so relax
Stayed 1 night in Feb 2019
Response from Yakakutei on Mar 16, 2019
Thank you for staying with us and for your kind review. We are delighted to note that you had a pleasant experience at our hotel We are looking forward to welcoming you on your next stay with us. with kindest regards,

10/10 Excellent

Nic, Milpitas, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful place in a very peaceful city. The onsen was also clean and well maintained. Room was good and large enough for two. Highly recommended for people who're interested in a ryokan. The only thing which I had expected more could be the food. Food wasn't bad at all, just a bit less excellent than the food that I took in the local restaurants -- had to compare since most food're the same kind.
Stayed 1 night in Dec 2018
Response from Yakakutei on Dec 23, 2018
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. Appreciate your valuable feedback. We will try our best to do better on our food. We look forward to the opportunity to welcome you again! Best regards,

6/10 Okay

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay or not
Friendly speaking, too much expectation to this hotel. Need to drive 5-10mins to have dinner outside, not much choice to choose Onsen is good but is public Breakfast is traditional Japanese style But if it is more convenient for buying and dining is better
Stayed 1 night in Sep 2018
Response from yakakutei on Dec 23, 2018
Thank you for staying with us and for sharing your experience here for others to read. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

Ricard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen - Ryokan, One of The Finest
,Food 5.0, Staff 5.0, Room 4.5, Onsen 5.0 Oyu 5.0, Scene 5.0, Walking Areas 5.0. One of the finest onsen (among many) in which we’ve stayed
Stayed 1 night in May 2018
Response from jo on Jun 20, 2018
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

8/10 Good

Hei Yin Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Yakakutei on Jun 20, 2018
Thank you for staying with us. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

8/10 Good

Ngar Man

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All nice
All were very nice, just a little bit disappointed by the size and view of the outdoor hot spring, understood that little view was for privacy though.
Response from Yakakutei on Apr 3, 2018
Thank you for staying with us and for sharing your experience here for others to read. We look forward to the opportunity to welcome you again! With best regards, Yakakutei

8/10 Good

Man on the road, Hong Kong

Liked: Staff & service, property conditions & facilities, room comfort
It was a smooth, worries free process of check-in and checkout.The hot springs were great. The traditional Japanese dinner banquet was terrific!
Stayed 1 night in Feb 2018
Response from Yakakutei Zhou on Feb 26, 2018
Thank you for staying with us and for sharing your experience here for others to read..We look forward to the opportunity to welcome you again! With best regards, Yakakutei Zhou

8/10 Good

Pui Sze

Liked: Staff & service, property conditions & facilities
Nice water and public hot spring for day onsen
We stayed in Munian Villa with private indoor and outdoor big hot spring, the water was very nice. The room was spacious and the food & service were fine. But the outdoor pool was not clean, and the location was in the centre, you can imagine the noise of traffic. I recommend to have day onsen (no staying) instead, as it was slightly over-priced.
Stayed 1 night in Jan 2018
Response from Yakakutei Jo on Jan 24, 2018
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed our hotel.We look forward to the opportunity to welcome you again! With best regards,

10/10 Excellent

Yuet Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and nice place to stay. I will recommend this to others.
Stayed 1 night in Jan 2018
Response from Yakakutei　Jo on Jan 24, 2018
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed our hotel.We look forward to the opportunity to welcome you again! With best regards

10/10 Excellent

tommy, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet Ryokan
The staff welcomed us with tea and sweet while waiting to check in. The Ryokan assigned a staff to direct us to our rooms and introduced us the Ryokan facilities.Rooms are clean and tidy. Indoor and outdoor onsens are good.Dinner and breakfast is very good.
Stayed 1 night in Sep 2017
Response from Yakakutei Jo on Nov 14, 2017
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the ryokan, dinner, and the onsens.We look forward to the opportunity to welcome you again! Best regards,

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6-STAR EXPERIENCE AT YAKAKUTEI KIRISHIMA
Yakakutei is nestled in Kirishima town. We were on a driving tour, having left Fukuoka in the morning. Arriving at Yakakutei at about 4pm, we were pleasantly surprised to see the hotel staff waiting at the driveway despite a drizzle. Umbrella in hand, he helped us unload our luggage and parked our car for us. Check in was the way it should be done, with us seated comfortably at a living room area in front of a beautiful Japanese garden. The rain added that magical touch. Still don't understand why 5-star hotels check in experiences are still standing up at a counter more than 10 minutes. But Yakakutei has the right touch. The hotel complex is architecturally interesting with a round glass house as a dining area, offering a circumscribe view of the Japanese garden. Needless to say, the onsen was nice too. Dinner was delivered dish by dish, with a beautiful origami crane decorated menu. My! Attention to details is what I look out for. Service was excellent from arrival to departure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience~!
Very good service! Great to have free pick up service from Airport. The breakfast was amazing!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and thoughtful hospitality
We were greeted with freshly made japanese green tea after a long travel. Lovely garden and outdoor onsen. We stayed around early March and it was relatively quiet. The manager also makes a special arrangement of a packed breakfast as we have to leave for an early ferry. Very helpful staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family getaway
My parents are shy and find it weird to go public onsen bath naked, so I picked Villa Munian which has private onsen where they can enjoy onsen alone. The private onsen is very nice and we doesn't feel cold walking to/from the onsen to indoor despite 4degrees weather. Buddhist stupa in the public garden is soothing, you can sit in front of it to enjoy fresh air and the scenery. Service is very good.
welcome drink (matcha tea & snacks)
indoor tub with nice view (in our villa)
tourist attractions
our private outdoor onsen

6/10 Okay

Verified traveler

Not as good as per review say..! Nothing special..! Try staying in both room and villa. Both are disappointed. Food are not as good as someone said..! For sure will not go back..!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Onsen and Gardens
My daughter and I were treating ourselves to a traditional Japanese hotel with onsen (hot springs). This place was quite beautiful. The onsen had a large outdoor pools area as well as a nice sized indoor hot pool. The landscape in the courtyards was beautifully maintained and lush. The futons were really comfortable and the large, soft duvets made us not want to get out of bed! We were served a traditional Japanese breakfast that must have had 25 small special dishes. Really wonderful.

10/10 Excellent

Chung Hint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kit Sum J, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen getaway!
It was a wonderful experience! We loved every moment of it.

10/10 Excellent

SHUN FOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

GT, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Good service, staff are pleasant and friendly to introduce their facilities as well as the food menu.
Response from ando on Dec 3, 2016
Thank you very much for using this time. We are waiting for the use of another employee from the same concentration.

2/10 Terrible

Tsang Sze

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常棒的服務、非常棒的溫泉
非常棒的飯店服務。非常棒的溫泉。非常棒的晚餐料理和上菜服務。非常棒的早餐料理和上菜服務。
Stayed 1 night in Apr 2023

8/10 Good

SHIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
いやしのお宿
スタッフの方の対応が丁寧で居心地良かったです。お食事も美味しくて、露天風呂も素敵でした。
Stayed 1 night in Jul 2020

10/10 Excellent

Javaque, 京都市

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
送迎サービスは、柔軟に対応していただいて、助かりました。マイクロバスではなく、いつもセダンでの送迎で、とても快適でした。 お風呂がとても風情があって良かったです。建物自体は築年を感じますが、メンテナンスが行き届いていて、大切に使われていて好感を感じました。お料理も工夫されていて美味しかったです。 また訪れたいと思いました。
Stayed 1 night in Jul 2020
Response from 野鶴亭 on Sep 10, 2020
この度は、数ある宿の中より当館をご利用頂きまして、誠にありがとうございます。 たくさんのお褒めのお言葉と5点満点の評価を頂き、とても嬉しく思います。 ご送迎のお車の中で快適とおっしゃって頂いて、送迎を担当致しましたスタッフも一安心しておりました。 大浴場は、毎日お湯の入れ替えをし、隅々まで清掃を行っております。また、大浴場は込み合うことが少ない為、静かでゆったりとした時間を過ごすことが出来たかと思います。 建物は、年月を経て老朽化が目立つところも多々ありますが、必要な部分はできる限りメンテナンスを行っております。また、お部屋やお食事処などの清掃は特に、清潔感を大事にしております。 今回、頂きましたお褒めのお言葉に甘んじることなく、これからもさらに清掃・おもてなしに力を入れ、精進して参ります。 現在、コロナウイルス感染が拡大する中、不安な日々が続くかと思いますが、くれぐれもご自愛くださいませ。

8/10 Good

RYUJI

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
美味しい食事に満足
食事が美味しかったです。建物自体は古いが、こまめに掃除されていてとても清潔でした。お部屋の風呂が住宅の風呂のような感じでちょっと残念でしたが、大浴場しか使用しなかったので気にはなりませんでした。スタッフの方もみんなフレンドリーで親切でした。
Stayed 1 night in Mar 2020

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
旅館會預先詢問客人男女比例，到訪方法，食物敏感等問題，非常貼心。房間不算大，大眾溫泉不錯。可付費租用私人風呂一小時。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
食事が良い
食事がよかったです。お部屋とお風呂は少し古い気がしました。お風呂のお湯はよかったです。スタッフの方のおもてなしは申し分なく素晴らしかったです。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非日常空間
息子の結納の記念旅行で利用しました。 チェックインからアウトまでスタッフの対応はとても親切で良かったです。館内のインテリアは心休まる日本庭園とモダンなデザインを施された内装で日常を忘れさせてくれて、食事は2食ともどの料理も工夫されていてこだわりを感じました。黒豚のしゃぶしゃぶはお肉の甘味とさっぱり感がとても美味しく量も食べきれないほどありました。 温泉は翌日の肌感の違いが分かるほどとてもいいお湯でした。 結納記念という事で撮影してくれた写真をフレームに入れてプレゼントしてくれて優しお心遣いを感じました。又泊まりたいと思えるお宿です。
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Long Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
Excellent in service and environment.
Stayed 1 night in Jan 2020
Response from yakakutei on Feb 21, 2020
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

EUN YOUNG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transfer service to and from airport. Tranquility of the onsen resort. Great Japanese traditional kaiseki dinner. A remarkable facility : a Dyson hair dryer, just love it. A supermarket just opposite to the onsen resort.
Stayed 1 night in Jan 2020
Response from yakakutei on Feb 21, 2020
Thank you for staying with us and for sharing your experience here for others to read. We were all happy to hear you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

10/10 Excellent

TAK KEUNG LEO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kirishima family trip
Hotel service is excellent and fantastic. We had the fabulous dinner and breakfast. The accommodation is very comfortable and relaxing
Stayed 2 nights in Oct 2019
Response from yakakutei on Feb 21, 2020
Thank you for staying with us. We were all happy you had enjoyed the hotel. We look forward to the opportunity to welcome you again! Best regards, Yakakutei

4/10 Poor

残念

Traveled with family
Disliked: Staff & service
2泊しました。2日目は生憎の雨。どうしようかと、朝食後、部屋でゆっくりしていたら、フロントから「チェックアウトの時間が過ぎてます」という電話が来て絶句。15部屋しか無いのに、どの部屋が帰るのか、連泊なのかが把握出来ていない。そして、11時頃「13時過ぎには戻ります」と言って外出、14時過ぎに戻ったら「部屋の清掃中で、あと15分程掛かります」とのこと。16時チェックインなので他の部屋同様にマイペースでお仕事しているようですが、全く気配りが感じられ無い。さらに、浴衣代りの作務衣様の部屋着。チェックイン時に、Lサイズが用意されていたのを、Mに交換。清掃時に新しいものに交換されていたが、サイズはLが。連泊であること、使用済みのサイズがMであることは、清掃したスタッフは全く気付かないらしい。また、最終日の朝食時は、おしぼりが出て来ず。おしぼりを置くトレーが予め用意されているので、あり、無しは一目で分かるはずだが、料理を運ぶのに、何度もテーブルに来ても気付かない。以上、スタッフのサービスは高額な料金に全く見合わない。そして、食事、美味しかったのではあるが、2日目のメインがイサキ1匹丸ごとの塩焼き。時期的に、販売しているおせち料理の作成と重なり忙しいのだろうが、1日目と比べ手抜き感は否めない。高い料金出すのは非日常を味わいたいから。しっかり手を掛けたものを提供して欲しかった。
Stayed 2 nights in Dec 2019

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旦那と弾丸旅行で利用しました。 妊娠中でこちらから何も希望を出していないのに、 刺身を他の料理に変更してくれたり、ノンカフェインの飲み物を用意してくれたりなどとても心暖かい対応してくれました❣️ありがとうございます‼︎ 今回は普通の部屋を利用して、確かに他の方のコメントであったようにロビーや食事場と内装のキャップは感じましたが、この点は滞在前に受け入れた上で予約しましたので全然気になりませんでした。 食事がとても美味しくて温泉も凄く気持ちよかったし、子供が産まれてからまた家族で泊まりに行きたいと思います。 部屋内装のリニューアルを楽しみにしてます〜
Stayed 1 night in Dec 2019

10/10 Excellent

Sau fung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Yakakutei on Dec 18, 2019
Thank you for staying with us. We look forward to the opportunity to welcome you again! Best regards,