Desk, blackout drapes, iron/ironing board, free WiFi
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Reviews of Nites Inn

2.5 out of 5
Nites Inn
517 W Veterans Memorial Blvd, Killeen, TX

Reviews

7.0

Good

Rating 10 - Excellent. 59 out of 269 reviews" "
Rating 8 - Good. 92 out of 269 reviews" "
Rating 6 - Okay. 66 out of 269 reviews" "
Rating 4 - Poor. 20 out of 269 reviews" "
Rating 2 - Terrible. 32 out of 269 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Joane

Needed a handicap room because of my disabilities and was told it was under repairs . Motel looked almost empty, but I was put on the second floor. No ice machine. No breakfast or coffee.
Stayed 1 night in May 2024

2/10 Terrible

Tiana

Stayed 1 night in Mar 2024

6/10 Okay

Erin

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Tv didn't work. Had call to replace. No shower condiments. Only 2 towels for 3 people. Had clean bath tub before use & wait for hot water between showers. Front desk lady is not welcoming or make process any type of easier - I did all research. Work and she just take pymnts. Couldn't even telle if 1 bed, 2 beds, etc. But when I said well shouldn't it b my selection since multiple options listed, she said wouldn't have but 1 selection and she doesn't know what we select online, so I had go back and look... To end up with another type room (which is fine). No personality
Stayed 1 night in Jan 2024
Response from Miss C on Feb 1, 2024
We are sorry you had a bad experience. We will do our best to address the issues you noted. When you came to check into the room, you had just made the reservation, and the process for the reservation to get to our system usually takes a few minutes, which is why I did not have any of the information at that time. I also asked if you preferred smoking or non-smoking, to which you responded "smoking if you have it". Since your reservation came to us for non-smoking, I changed it to a smoking room and let you know. If that was not your intent, my apologies, I must have misunderstood.

2/10 Terrible

Zachary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our dog got killed because of hotel negligence
This hotel was advertised as pet friendly , however my girlfriend barely moved the bed and the headboard which was attached to the wall fell and killed our dog
Stayed 3 nights in Dec 2023
Response from Miss C on Feb 1, 2024
We are very sorry for your loss, but the headboard (which is not in any way connected to the bed frame) falling is a physical impossibility, without someone FIRST LIFTING the headboard and then dropping it. We use the french cleat system, one of the strongest mounting systems in all of carpentry, to attach our headboards to the wall. Upon close inspection we found the wall cleat as well as the object cleat, which are made of solid wood slats, intact and still solidly fastened. Again, we are very sorry, and we do not know what actually happened, but there is no negligence on our part, and this headboard did not just fall.

6/10 Okay

Marshall, Belleve

Liked: Cleanliness, staff & service
This is on a main strip with lots of traffic and even loud train traffic. It attracts some pretty shady looking activity in the parking lot and loud people in neighboring rooms. Walls are paper thin. If you can handle all that the stay is a fantastic value.
Stayed 1 night in Nov 2023
Response from Miss C on Feb 1, 2024
Thank you for taking time out to leave this review. While we cannot control people or their activities, we always do our best to ensure there are no disturbances towards all our guests. We do encourage reports to our staff to help us be able to do just that.

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Old and way out of date.
Stayed 5 nights in Oct 2023
Response from Miss C on Feb 1, 2024
Thank you for taking time out to leave us a review.

8/10 Good

Yvonne

Stayed 1 night in Oct 2023

10/10 Excellent

Israel

Stayed 1 night in Oct 2023

2/10 Terrible

Edgardo

Disliked: Cleanliness, amenities, property conditions & facilities
I was in room 211, when I arrived at 22:00 the guy in room 210 was sitting outside of the room in a chair smoking and listening to music, I said hello and he just glared at me as if I didn’t belong there. The room was painted in some wild bright colors. The towels and small and thin. The soap could be held in the palm of your hand because it was so small. The furniture was broken and old. The worst part was the shady people walking around in the middle of the night, it looks to me as the hotel houses low income people. I did not feel safe. Next time I will pay more and get a better place.
Response from Miss C on Feb 1, 2024
Thank you for taking time out to leave a review.

6/10 Okay

Evelyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The shower pressure, fridge, and microwave in room were excellent as was the staff’s willingness to go above and beyond. The property itself is run down, dirty, and very outdated.
Stayed 1 night in Jul 2023
Response from Miss C on Feb 1, 2024
Thank you for taking time out to leave a review.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Kevin

Disliked: Property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Nicole

Traveled with family
Liked: Property conditions & facilities, room comfort
Clean Economy staff
Wasn’t perfect but it was clean and efficient and good local
Stayed 1 night in May 2023
Response from Miss C on Feb 2, 2024
We appreciate you taking time out to leave this review, and hope to serve you again in the future.

8/10 Good

Ki

Stayed 1 night in May 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Georgina

Traveled with partner
Liked: Cleanliness, staff & service
My stay was okay because I was traveling for a family funeral... The other guest was quiet my whole stay, didn't have to worry about anyone messing with cars or bothering you. The only thing I didn't care for the air conditioner, it wouldn't let us out a set temperature to our liking and it was basically stuck on 70/60 so through the night it would get so hot we couldn't sleep at times, but overall the stay itself was ok.
Stayed 2 nights in Apr 2023
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review. We will try to eliminate the A/C issue. We hope to be able to serve you again in the future.

2/10 Terrible

jose

Disliked: Cleanliness, property conditions & facilities, room comfort
ALERT! DO NOT STAY AT THIS HOTEL.
Total experience staying at the NITES INN was RUDE owners. I would not recommend this hotel to anyone. The onwer need to learn how to speak proper to guest. The room was damaged and in need of repair. The door lock is stuck and unable to lock the door when you leave. ALERT!! STAY AT YOUR OWN RISK!!!
Stayed 3 nights in Mar 2023
Response from Miss C on Feb 2, 2024
Thank you for taking time out of your busy day to leave a review. While maintenance issues are being addressed continuously, we hope the THREE (3) days you spent at our property weren't just due to a feeling of being stuck.

2/10 Terrible

Christopher

Business traveler
Liked: Staff & service
You had to pay a deposit and extra for pets
Stayed 1 night in Jan 2023
Response from Miss C on Feb 2, 2024
Thank you for the clarification. This information (among others) is provided to third party vendors, who in turn are obligated to provide said information on their web site, so clients may make informed decisions about their reservations.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

10/10 Excellent

John

Stayed 1 night in Dec 2022

8/10 Good

shartavia

Stayed 1 night in Oct 2022

2/10 Terrible

Elaine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! This place needs a complete overhaul! Everything in the room seems as if it came from the thrift store or is grandma’s leftover furniture. Dirt and grime throughout the bathroom. Toilet seat too small for toilet. Owner pulls up in his Mercedes!
Stayed 1 night in Sep 2022
Response from Chris on Oct 11, 2022
We regret you had such a negative experience at our property. Thank you for pointing out all the problems and we assure you we will work hard to update our establishment into the 21st century.

2/10 Terrible

Jessica

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Reserved room for myself and a couple friends front desk attendant was really rude, and nasty her attitude was very unprofessional and distasteful. It was almost like she was discriminating. She wouldn't allow us to check in stating "she knows our type" and we were being "dishonest" resulting in us riding around for hours trying to find a room ending up sleeping in our car until the next day because there weren't any available. This was the worst experience ever
Stayed 2 nights in Sep 2022
Response from Chris on Oct 11, 2022
We apologize for the inconvenience you experienced at our establishment. We will try to do better next time. Just to make sure there will be no misunderstandings in the future, we would like to make it very clear that a VALID picture ID/Driver License IS required for checking into a room, as specified on the site where the room was booked. It also specifies that a room damage deposit of 50.00 will be charged at check in, which seemed to be the cause of rudeness and nasty attitudes, not to mention some very choice and distasteful words, being directed at our staff and establishment in a volume high enough to be overheard AND understood by parties not in the direct vicinity of the check in location. The statements claimed to have been made are untrue. We will refrain from repeating some of the choice language coming in our direction. Again, our sincerest apologies for the inconvenience you experienced.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had a big gap under the door had to block with pillows for the room to get cooled off
Stayed 7 nights in Jul 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review and pointing out issues we are working hard to correct.

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

6/10 Okay

Fina, Beaumont

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not appealing but didnt look too bad. My check in was pleasant (the lady who checked me in was nice, smiles, and seemed friendly) I extended my stay for two more nights. It was a different lady who checked me in this time she looked angry and annoyed. Houskeeping: I had the door tag outside stating I wanted my room cleaned. We were still in the room when housekeeping came and asked for her to come back. We lefted the room an hour and a half later (around 1pm). When we returned to the room we found that the room had not been cleaned. I went down to the front desk and asked for new towels and explained that the Housekeeper did not clean our room. I was told that their Housekeeper do NOT go back to rooms. Lol. Idk. Being that I was a Housekeeper for more than 5 years I have always returned to a guest room when asked to come back later or cleaned an occupied room when they took their "do not disturb" signs off their door.
Stayed 2 nights in Jul 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review. We apologize for the misunderstanding with housekeeping.

10/10 Excellent

Jason

Stayed 1 night in Jun 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

4/10 Poor

Charlene

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
Nice and clean..although there were minor things that need to be updated.
Stayed 2 nights in May 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel. We hope to serve you again in the future.

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel. We hope to serve you again in the future.

4/10 Poor

Braulio, Killeen

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Landscaping was pretty bad.
Stayed 2 nights in Apr 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

6/10 Okay

Brittany

Stayed 1 night in May 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

2/10 Terrible

kristin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not book this property. The room was dirty, yellow stains on sheets and pillows. There was a gap under the door for bugs to come in. Biker bar across the street, felt extremely unsafe. I didn't end up staying the night, packed up and found another hotel.
Stayed 4 nights in Apr 2022
Response from Chris on Apr 28, 2022
We regret you had such a negative experience at our property, and will be addressing your concerns. For fairness' sake though we would like to rectify that the business across the street is not a biker bar, but a legitimate business for picking up and transporting motor bikes "Pick Up Motorcycle Transport LLC". We regret the presence of motorcycles/cyclists made you feel unsafe.

8/10 Good

Loraima, North Augusta

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel. We hope to serve you again in the future.

8/10 Good

Bryan

Stayed 2 nights in Apr 2022

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE
The lady at the desk was horrible i had to leave she was scamming me saying I had a cat in my room, the place was horrible, they had pee on my mattress so I got switched to a new room, they also had no cleaning service
Stayed 6 nights in Mar 2022
Response from Chris on Mar 24, 2022
We are very sorry you had such a negative experience on our property, and we can assure you that the front desk staff will be reprimanded appropriately. It was however brought to our attention that there were 2 undeclared pets in your room, one of which was a cat, which was observed by three staff members and 2 guests enjoying the view from your room's window. You were, Sir, asked at check in if you had any pets to declare by the manager, to which you responded negatively. If that was a misunderstanding, we apologize and would like to make it right, if you care to explain. We were also unable to find anything in our records that would show that you were at one time switched to a different room, other than the one you checked into initially. We also checked our records for housekeeping (the personnel responsible for cleaning rooms) and found your room marked "DND", which means that your "Do not Disturb" sign was on the door handle each time they came, in which case the staff is instructed NOT to disturb the guest, meaning not to even knock on the door. I can see how that could make someone think that we have no cleaning service. Again, our apologies for this misunderstanding.

6/10 Okay

Anna

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service
The staff were not very friendly, they seemed to not care. I understand the first night, my son and I arrived at around 4AM. I figured they were just tired and that’s why they weren’t very talkative and things. But then the next day in the afternoon the man I spoke to also had the same energy. The room was decent (cleaning wise) however the towels were not cleaned and the comforter smelled like smoke (it was a non smoking room) the phone didn’t work either. Around the property I didn’t feel was a good environment. When we first got there, a man was cat calling and smoking in his doorway making uncomfortable comments. I didn’t feel safe even letting my 14 year old walk to the vehicle.
Stayed 2 nights in Mar 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review. We will address the issues you noted. While we have no control over anyone's behavior, we do not hesitate to address inappropriate actions by anyone towards any of our guests, IF we are made aware of such.

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel. We hope to serve you again in the future.

10/10 Excellent

Roxanna

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2022
Response from Chris on Mar 24, 2022
Thank you for sharing Roxanna. Hope to be of service again soon.

6/10 Okay

Kasuo

Cheap
Stayed 1 night in Nov 2021
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

10/10 Excellent

Ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel. We hope to serve you again in the future.

4/10 Poor

Michael, Killeen

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I expected a security deposit for damages or theft, but when my card was processed I had to enter my pin which means it's not a preauthorization they were charging it. They said the deposit is for any extra guest coming and going to get it back I shouldn't have anyone else there.
Stayed 2 nights in Aug 2021
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review. I am confident the statement you made regarding the deposit was a complete misunderstanding. The deposit is charged for possible damages/theft.

4/10 Poor

Steven

Stayed 1 night in Aug 2021

10/10 Excellent

Rowdy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay here. Very clean, comfortable and quiet. Just to let others know- bring your own bath soap and shampoo there is none there. Also, the staff are really nice.
Stayed 2 nights in Jul 2021
Response from Chris on Jul 19, 2021
Thank you for taking time out to write this review. Your kind words are appreciated and we are happy to have been able to make your stay as pleasant as possible. We hope to see you again soon.

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2021
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
People on the parking at midnight with strange aspect doing nothing.
Stayed 1 night in Jun 2021
Response from Chris on Jul 19, 2021
We are sorry your are unhappy about your stay at our property. When we know a guest is not happy here, we do all we can to change that, but we have to be told. We hope you will give us the opportunity to change your mind in the future.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2021

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness
Stayed 1 night in May 2021
Response from Miss C on Feb 2, 2024
Thank you for taking time out to leave a review/rate this motel.

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Miss Tina is very kind and attentive. Clean accomodations.
Stayed 8 nights in Apr 2021
Response from barry on May 4, 2021
Thank you for taking time out to post this review. We look forward to serving you again soon.