Reception

Reviews of Dikhololo

3 out of 5
Dikhololo
Sienna Farm, Beestekraal, North West

Reviews

8.4

Very Good

Rating 10 - Excellent. 25 out of 45 reviews" "
Rating 8 - Good. 9 out of 45 reviews" "
Rating 6 - Okay. 7 out of 45 reviews" "
Rating 4 - Poor. 2 out of 45 reviews" "
Rating 2 - Terrible. 2 out of 45 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ntshupang

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like the attitude from the ladies at the restaurant not all of them anyways.they communicated very poorly with us.And the other thing is that although there is a map it is impossible for the first timer to follow the directions correctly as the route is explained at the reception but very fast.we got lost several times before we got to our destinations. Otherwise we had a wonderful stay at Dikhololo beside those 2 small challenges hope they will be attended to soon
Stayed 2 nights in Mar 2024
Response from Dikhololo on Mar 12, 2024
Hi Ntshupang, thank you for your review. We are delighted that despite some of the hiccups, you still enjoyed a wonderful holiday with us . We understand the importance of attentive and courteous service, and as such will address your concerns with our team as a matter of urgency. Looking forward to exceeding your expectations during your next visit!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Walls of the units ate too thin we could hear the neighbours early morning and late evenings. Utilities at facilities was too little for the huge accommodation one had to book everything in advance and most of the time the utilities was already booked. Gym only allowed 4 people at a time , tennis only 2 people.
Stayed 4 nights in Dec 2023
Response from Dikhololo on Jan 10, 2024
Dear Guest, thank you for sharing your experience. We apologise for the inconvenience with the noise and limited utilities. We'll review and enhance our booking system to ensure better access. Your feedback is vital, and we're committed to improving these aspects for a more enjoyable stay. We appreciate your understanding and hope to welcome you back for a better experience.

8/10 Good

Refentse

Traveled with family
Disliked: Cleanliness, room comfort
Accommodation
The accommodation was very disappointing, the bed was very old and falling inwards in the middle, the bedding did not look clean, the room did not seem clean enough
Stayed 2 nights in Nov 2023
Response from Dikhololo on Apr 15, 2024
Hi Refentse, thank you for your review. We are saddened to find that your holiday fell short of your expectations, but can assure you that this is unlike our usual service standards. Your concerns have been noted, and we look forward to your next visit, for you to enjoy the improvements we have been making .

8/10 Good

Cindy

Stayed 4 nights in Nov 2023

10/10 Excellent

KR

Stayed 2 nights in Aug 2023
Response from Dikhololo on Sep 12, 2023
Hi KR, it's always such a pleasure to receive such as yours from our valued guests. We're over the moon knowing you had an amazing time at our magical, adventure-filled resort . We hope you'll be back to enjoy another authentic bush experience again very soon!

10/10 Excellent

Clinton

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Dikhololo wonderful family experience
The resort is amazing, everything you need is for a fun filled family holiday. The cost of common activities are free and certain carries an affordable cost. The animals roam the entire resort. The downside is the soundproofing required in the units as you can hear the adjoining units. However you spend minimal time at the units as you will be out enjoying what the resort offers. Also the last 11km of municipal road to get is a dirt road and difficult to navigate with a small vehicle . However once at the resort, your wouldn’t regret your decision to holiday with them.
Stayed 2 nights in Apr 2023
Response from Dikhololo on May 4, 2023
Hi Clinton, we really appreciate you taking the time to leave us this valuable feedback . You've perfectly encapsulated the kind of authentic experience we aim to provide, and we're so excited that you got to spot some wildlife as well. We are sorry for the aspects that weren't entirely to your liking, but are exploring ways to best curb this. It was such a pleasure hosting you, and we cannot wait for your next memorable family getaway with us .

10/10 Excellent

Zubair

Traveled with family
Liked: Cleanliness, room comfort
Fantastic
Brilliant option for a small break. Facilities are excellent and very well kept.
Stayed 1 night in Apr 2023
Response from Dikhololo on May 4, 2023
Thanks so much, Zubair! It's always rewarding to see that we've exceeded the expectations of our awesome guests, from great entertainment all the way through to the best in holiday comfort . We loved hosting you and cannot wait to welcome you back.

8/10 Good

Divan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from Dikhololo on Apr 11, 2023
Hi Divan, thank you for taking the time to rate your experience at our bush resort. We can tell by your score that you enjoyed your stay with us. We appreciate your support, and we hope we get the pleasure of hosting you again in the near future.

6/10 Okay

Desiree

Traveled with family
Liked: Amenities
I was quite annoyed when we tried to book in at 4pm on a Sunday and we were told that check in time was only 5pm, no communication was received about a 5pm check in. We were then placed in a unit surrounded by screaming and crying children, we asked for another room and that took another hour, long story short we just paid for a new room as we were too exhausted to argue. I had my elderly parents with me and all they wanted to do was rest, not sit around in reception waiting for answers. Some of the restaurant staff members were quite rude. The Spa was amazing. The apartment that we finally got was never serviced and we had to lodge a request to get it sorted. Quite disappointing service.
Response from Dikhololo on Mar 17, 2023
Hi Desiree, thank you for taking the time to leave us a review. We are so sorry for the unpleasant experience and lack of service that you received. This miscommunication has been addressed internally with our team, and we will monitor these service levels closely to ensure that it does not reoccur. We are however pleased that you managed to relax at the Day Spa, and certainly hope for a chance in the future to provide you with the kind of phenomenal holiday experience we are known to provide.

10/10 Excellent

ALAN

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Dikhololo on Jun 14, 2022
Hi, Robyn, Thank you so much for the favorable rating, we are glad that you enjoyed your stay at the resort and hope to host you again soon.

10/10 Excellent

Bongile Sibeko

Stayed 2 nights in Apr 2022
Response from Dikhololo on May 19, 2022
Hi Bongekile, Thank you very much for the positive rating we really appreciate your support in choosing us for your holiday destination- we hope to host you again for many more holidays.

10/10 Excellent

Busisiwe, Mc Lean

Liked: Cleanliness, amenities, property conditions & facilities
What an awesome place! All staff vat all levels are polite, friendly, and approachable.
Stayed 1 night in Apr 2022
Response from Dikhololo on Apr 4, 2022
Hi Busisiwe, thank you for trusting us with your stay and we are delighted to know you thoroughly enjoyed your time at our resort. We hope we get the pleasure of hosting you again for another memorable stay in the future. Regards, Dikhololo

10/10 Excellent

Khesani

Traveled with family
Liked: Cleanliness, room comfort
Family fun weekend
Amazing experience. A lot of kids activities. Clean and refreshing environment.
Stayed 2 nights in Jan 2022
Response from Dikhololo on Jan 20, 2022
Hi Khesani, thank you for leaving us such a wonderful review. We are thrilled to know you had a fun family holiday at our resort. It was a pleasure hosting you and your family and we hope you will visit us again soon. Regards, Dikhololo

10/10 Excellent

Zeyn

Traveled with family
Liked: Cleanliness, room comfort
Incredible stay at Dikhololo
An incredible getaway,with great modern,clean accommodation.Many facilities available for adults and children,with alot of wildlife all around you.Will definitely go back.
Stayed 3 nights in Nov 2021
Response from Dikhololo on Dec 10, 2021
Hi Zeyn, thank you for writing us such a lovely review. We are very happy to know you had such a wonderful time at our resort. Our team's services and amenities are indeed designed to ensure that our guests will have the most memorable stay and so we are glad to know this was reflected in your experience at the resort. We appreciate your support and we look forward to welcoming you again for another unforgettable holiday in the near future. Regards

10/10 Excellent

Nkele

Traveled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2021
Response from Dikhololo on Oct 20, 2021
Hi Nkele, Thank you for this excellent rating and we trust you had a wonderful stay with us. Regards,

4/10 Poor

Karen

Traveled with family
Disliked: Room comfort
Very Disappointing
Very Disappointing. Check in was only at 5pm - this was not communicated to us. Units are very old and outdated. You need to pay for everything at the resort - to loading credits to use the aircon, paying for the heated pool, paying for putt putt Service at restaurant is SHOCKING! an hour wait for food and they werent even busy
Stayed 1 night in Aug 2021

10/10 Excellent

Kogilan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in May 2021
Response from Dikhololo on May 14, 2021
Hi Koligan, Thank you for your review.

6/10 Okay

Liesl

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Dikhololo studio units
Stayed in a studio which was rather small and uncomfortable for 3 people (even though it was "sold" as a unit with double bed and 2 single beds). The double bed is in the middle of the unit so no privacy. The kitchen is tiny and generally the lay-out of the unit is old and old-fashioned. Wine glasses were smaller than sherry glasses! Staff however very friendly and accommodating
Stayed 1 night in Apr 2021
Response from Dikhololo on May 4, 2021
Dear Liesl, thank you for your review. We're sorry to learn you did not have a satisfactory stay at the resort. Regards,

10/10 Excellent

Traven

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2021
Response from manager on May 4, 2021
Hi Traven, Thank you very much for rating your resort experience with the top score.

6/10 Okay

Kaveer

Traveled with family
Liked: Cleanliness, room comfort
Good stay, bad roads
This accomodation is 50/50. The roads getting there is bad. Long dirt and gravel road with plenty potholes. I guess not a fault of Dikhololo but guests should be aware. The establishment itself is good, great facilities, very neat and updated rooms, nice warm indoor pool and outdoor facilities. However the thing that irked us was that you had to pay for almost anything you wanted to do there which is normally included in the rate at other places, such as the indoor pool, towels, slides etc. Another down side was limited amount of wildlife/game on the farm. But overall is very nice establishment
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2020

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Precious

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Has a wonderful stay. Staff is very helpful.
Beautiful place, lots of activities to do. The walls in the rooms are too thin, you can hear the whole conversation of your neighbors, I didn't like that but overall I will definitely go back and book a free standing unit this time.
Stayed 2 nights in Feb 2020
Response from Comm Specialist on Mar 5, 2020
Hi Precious, Thank you so much for the excellent review. We are so thrilled to see that you fully enjoyed your stay at our beautiful resort. We look forward to welcoming you back for another magnificent holiday experience. Regards. 👍🙂👍

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Comm Specialist on Feb 4, 2020
Hi Guest. Thank you so much for the review, we appreciate your feedback and support. We look forward to hosting you in the future. Regards👍😊

10/10 Excellent

lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Manager on Dec 23, 2019
Hi Lynn, Many thanks for your generous rating and we are thrilled that our resort fully met your expectations. Regards

6/10 Okay

Elsie, Liverpool

Traveled with group
Liked: Cleanliness, staff & service
The greatest challenge is the access road to the resort. 18km of poor, bone shaking roads. The businesses should get together and fix the roads, please - It can be done! Accommodation is tired and would benefit from update. We found the lock (door) to our unit was faulty and most of the time left unlocked. But overall good holiday experience.
Stayed 7 nights in Oct 2019
Response from Shantal on Nov 15, 2019
Hi Elsie 😊 Thank you so much for the review, we appreciate your feedback. We're happy that you enjoyed your overall stay and want to assure that your feedback and suggestions have been escalated to the resort management. Regards 👍😊

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Manager on Nov 28, 2019
Dear Guest, Thank you rating us with the top score. Regards

8/10 Good

Divan

Liked: Staff & service, room comfort
The upgraded units will be much more comfortable.
Stayed 5 nights in Oct 2019
Response from Manager on Nov 28, 2019
Dear Divan, Thank you for your feedback and we can confirm that our units will be progressively upgraded. Regards

2/10 Terrible

Princess

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse experience ever
I wouldn't recommend this place to anyone, I thought it was going 2 b a good getaway family trip but on the contrary it was anything but good. First thing the reception ladies warned us about was noise, yes I didn't have a problem with that but was very surprised when our neighbors were literally screeming all night long and no one came 2 reprimand or evacuate them as they claimed they would. I wondered is it because they are white?? The chalets were not safe 4 little kids and were not clean as well. Overall service was bad, I was charged R85 for my 2yr old son 4 a game drive of which he was sitting on me, how can a baby sit by himself on that truck... The game drive only had zebras and giraffes so the R85 was only 4 that... The reception ladies did not even ask me why we checked out a day before out actual date, they just took de keys from me and did not bother 2 ask how ws our stay and why we left so early... I wouldn't recommend this resort to anyone, never...
Stayed 2 nights in Sep 2019
Response from Manager on Sep 27, 2019
Dear Princess, We regret that you did not enjoy your stay with us and apologise that we disappointed you. There is no excuse for the noise complaint not being acted upon by the staff on duty and this will be investigated internally. With reference to the game drive, game sightings are dependent as to where the animals are located as they are free to roam around and so seeing all of our game in one drive cannot be guaranteed. Regards

8/10 Good

Heinrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from manager on Sep 18, 2019
Hi Heinrich, We appreciate your rating of our resort and trust that you enjoyed your stay. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Dikhololo
First time at the resort. It was a very pleasant stay, clean / updated chalets, comfortable beds / accommodation and excellent facilities.
Stayed 1 night in Aug 2019
Response from Manager on Aug 27, 2019
Hi Guest, Many thanks for your feedback and we are pleased that as a first time visitor, our resort fully met your expectations. We look forward to seeing you again. Regards

10/10 Excellent

Nomalanga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Dikhololo on Jul 8, 2019
Dear Nomalanga Thank you for your review. We hope to see you back at our Resort in the near future again! Regards Dikhololo

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The towels were missing from our unit and when they brought them they were dirty. The bed was in the lounge and there was nowhere to sit and have an evening drink inside or watch TV. The meal at the restaurant was over cooked and the walls between our neighbours was so thin we could hear their TV and their every word all night. Their children screamed until 1am and it sounded as if they were in the same room as us. The chalets are old and in need of some TLC
Stayed 1 night in Jun 2019
Response from Manager on Jun 25, 2019
Hi Guest, Our sincere apologies that you did not enjoy your stay at our resort. Whilst the towels mentioned should have already been in the unit, they are not "dirty" as the colour theme of our towels and linen has been selected to compliment our bushveld setting. We do have a selection of different unit sizes available for booking. Your dissatisfaction of your restaurant experience has been forwarded to that facility's manager. Regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home - a great getaway
From the time you get there to the time you leave, you are in complete bliss. Plenty to do for the kids. Adults have time to relax. Scenery is beautiful. Chalets are clean and fully functional for what ever you will need.
Stayed 3 nights in Jun 2019
Response from Manager on Jun 20, 2019
Hi Michelle, Thank you very much for your feedback. It's great to know that our self-catering chalets, within a bushveld setting, seem like a home away from home for our guests. Regards

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place, people and activities.
Stayed 3 nights in Apr 2019
Response from Regards on Apr 29, 2019
Hi Kate, Thank you very much for your kind words and it's great to know you enjoyed your stay.

10/10 Excellent

Liesl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay with plenty entertainment for families with kids
Stayed 3 nights in Feb 2019
Response from Manager on Feb 19, 2019
Hi Liesl, Thank you very much. We are pleased that your whole family enjoyed their stay. Regards

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be doing this again soon :D
Awesome place for a family trip. Pools are overlooked by restaurant and lawn area so kids are in sight at all times.
Stayed 2 nights in Nov 2018
Response from Manager on Nov 27, 2018
Hi Francois, Thank you very much for your kind words. it is great to know that you enjoyed your stay and we look forward to seeing you again. Regards

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it very much
Stayed 2 nights in Nov 2018
Response from Manager on Nov 7, 2018
Hi Louis, Thank you for your feedback. It is great to know that you enjoyed your stay. Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
The frequent and close interaction with the wild animals was wonderful. My only complaint is the uncomfortable seating in the living room of our unit. The unit was very clean and decent.
Stayed 2 nights in Jun 2018
Response from Manager on Jun 29, 2018
Dear Guest, Thank you for your review and generous grading. Regards Dikhololo

10/10 Excellent

Telene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Manager on Apr 9, 2018
Dear Telene, Thank you very much for your generous grading. Regards Dikhololo

6/10 Okay

SIPHO

Liked: Cleanliness, property conditions & facilities
It was good only please if you can change the check in time on sunday to let the customers know about that the check in is 17:00 pm not 14:00 as advertised
Stayed 3 nights in Nov 2017
Response from Manager on Dec 4, 2017
Dear Sipho, Thank you very much for your review. We are happy that you enjoyed your stay. We acknowledge with thanks your recommendation on the check-in time. Regards. Dikhololo

6/10 Okay

Svenja, Köln

Disliked: Property conditions & facilities, room comfort
Unglaublich hellhörig
Die Zimmer waren sehr hellhörig. Man hörte jedes Geräusch, Gespräch, TV von nebenan. Pool ok. Wir kamen sonntags um 18:00 an. Restaurant war geschlossen, keine Alternative zu Verpflegung, es sei denn, man wäre wieder 9 km Schotterpiste im Dunkeln gefahren. Der Hinweis zu den Öffnungszeiten des Restaurants sollte bei der Buchung mit erscheinen! Tiere sind prima. Viele Giraffen, Elands, Zebras und Impalas
Stayed 2 nights in Oct 2017
Response from Manager on Oct 31, 2017
Liebe Svenja, vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt generell genossen haben. Grüße. Dikhololo