Executive Suite with a terrace and Old City view. | バルコニーからの眺望
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ザ デイビッド シタデル エルサレムの口コミ

5 out of 5
ザ デイビッド シタデル エルサレム
7 King David St, Jerusalem

口コミ

8.6

非常に良い

評価 10 - 414 件の口コミ中 258 件が非常に良い" "
評価 8 - 414 件の口コミ中 77 件が良い" "
評価 6 - 414 件の口コミ中 41 件が普通" "
評価 4 - 414 件の口コミ中 19 件が不満" "
評価 2 - 414 件の口コミ中 19 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.8/10

設備とサービス

8.8/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Emilio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very Good
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Edith

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always wonderful!
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

jacob

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice people nice hotel
2024 年 2 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hotel is nicely decorated. Room is spacious though without a nice view. Tub and shower very nice and convenient. Breakfast was great even though it was Saturday so no hand made omelets. Still very tasty and clean. Must say the service was bad. Receptionist and other staff members are not very nice, we felt unwelcome. Never had such experience in other hotels in Jerusalem. So we will not come back to this hotel. Price was expensive for one night stay. Dairy restaurant was not open during Friday night, we could only order to go and no available tables for someone who wants to order a snack or coffee. Too bad for 5 star hotel. Location is awesome.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Faye

グループ旅行
良かった点 : 設備とサービス
The hotel, staff and property were accommodating, courteous and comfortable.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Aaron

2024 年 1 月に 3 泊滞在

4/10 (不満)

Abraham

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Hahna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kids floor was excellent! And also the heated pool!
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Iris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

howard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Robert

2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Thomas

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.
2023 年 9 月に 4 泊滞在

10/10 (非常に良い)

Mohamed Asim

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

PATRICIA

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
2023 年 8 月に 7 泊滞在

4/10 (不満)

Youssi

良かった点 : 清潔度
気になった点 : スタッフとサービス、客室の快適度
Chambre très sombre et très bruyante trop dommage pour un hôtel aussi luxueux
2023 年 8 月に 2 泊滞在

4/10 (不満)

Rebecca

気になった点 : 清潔度
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊
2023 年 8 月に 4 泊滞在

8/10 (良い)

Heather

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Gary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Prepare to wait and make requests multiple times.
The staff is generally friendly, however, they need to be reminded several times to get anything done. If you want something you have to ask 3 people before you get it. Kind of a pain. Prepare to wait for everything in general. Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Jim

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
2023 年 7 月に 4 泊滞在

10/10 (非常に良い)

dan

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

FARSHAD

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff was there to please and they did.
2023 年 6 月に 6 泊滞在

10/10 (非常に良い)

Manuel

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean and organized stuff and also very polite.
2023 年 6 月に 6 泊滞在

4/10 (不満)

Faith、Greenwich

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

8/10 (良い)

Ellen

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 6 泊滞在

10/10 (非常に良い)

Nathan、Toronto

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff,food and location of the Hotel are great.
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

PAUL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 2 泊滞在

4/10 (不満)

Benjamin

カップルで旅行
良かった点 : スタッフとサービス
Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.
2023 年 5 月に 2 泊滞在

6/10 (普通)

Heidi

グループ旅行
良かった点 : 清潔度、スタッフとサービス
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

shlomo

家族旅行
良かった点 : 客室の快適度
2023 年 1 月に 1 泊滞在

10/10 (非常に良い)

Zisha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great Experience
2023 年 1 月に 1 泊滞在

6/10 (普通)

Rodrigo、Buenos Aires

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Bien ubicado y los cuartos razonables pero el servicio, especialmente el nocturno es deficiente.

6/10 (普通)

Anita

2022 年 11 月に 3 泊滞在

10/10 (非常に良い)

John、Belleville

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great overall location, lovely view
2022 年 11 月に 4 泊滞在

10/10 (非常に良い)

Isaac

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Siempre tan bueno
Me dieron una habitacion muy bonita amplia y con muy buena vista
2022 年 10 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

No hot food on Sabbath
The overall stay at David Citadel was average. I want to say that Israel is very expensive, and naturally we paid up for the hotel. The location was fantastic. Easy walking to the Old town, and I cannot complain. The hotel itself was a bit run down, and the service was really average. I have trouble with the hotel restaurant with NOT serving anything HOT on Sabbath, and its only cold fish and no meat. I understand its a custom, but other outside restaurants do. Anyway, I was quite disappointed with the menu, as after a long day, you would want to stay in the hotel and rest.
2022 年 10 月に 4 泊滞在

10/10 (非常に良い)

Ruth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel. Beautiful room and the breakfast was incredible.
2022 年 9 月に 2 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 9 月 25 日)
Dear Ruth,Thank you for taking the time to provide us with personal feedback following your stay. It is through comments such as yours that we are able to monitor and improve further.We're so happy that you enjoyed the food, service and accommodations.Hope to welcome you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

2/10 (非常に不満)

Maxim

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1. The check in process was rude and disinterested. The shabis situation was not explained well, and we were confused thinking we couldn’t eat or have lights on. At no point we’re we offered alternative restaurant options other than we can go out and look for ourselves. The attended didn’t seem to care, didn’t explain WiFi, amenities, anything. He was so bored and disinterested. He didn’t care or want to be there with us. Awful welcome! 2. We are staying seven nights. We were put into a small room looking at a wall with a 1m wide window. 3. The room was dusty and unclean. 4. When we spoke to reception, and told them of our intention to leave because of the issues, they couldn’t care less. They told us to calll Expedia. 5. We went to reception and eventually spoke to another woman. She argued with us about the cleanliness of the room for 15mins and the shockingly bad checkin process. We were eventually offered an upgrade at our cost ($1,800) but eventually complimentary. 6. The new room was unclean. There was a chip on the floor, dirt on bed, towels weren’t folded properly, tissue box still closed, dirty balcony with dried lettuce leaves, bird poo everywhere, dust on almost every surface. We showed the guy who took us to the room. He shrugged his shoulders and said some people will love this hotel and others will have the worst experience. Seriously? He told us he would get the cleaner, this never happened. When we phoned reception again they told us to enjoy our stay
2022 年 7 月に 7 泊滞在

2/10 (非常に不満)

carolyn

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel is very dated and needs updating other than rooms that have been other than air con and pillows.. The common areas are really dirty and unpleasant. Pool furniture badly ripped and stained. Filth on floor that is still there days later. Rooms were upgraded as air con was terrible in first rooms. Noisy still in suites, meaning impossible to sleep with it on. The pillows need throwing away. It is unacceptable how dirty the pool in particular was, though dirt in other areas remained too. Staff seem oblivious.
2022 年 8 月に 7 泊滞在

8/10 (良い)

ELIAS

良かった点 : 客室の快適度
2022 年 8 月に 4 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 9 月 25 日)
Dear Elias,Thank you for the rating of the David Citadel.We hope to see you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

10/10 (非常に良い)

lisa

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Samir a dining for break first was the best Amazing service we receive from him
2022 年 7 月に 2 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 9 月 25 日)
Dear Lisa,Thank you for sharing the details of your recent visit.We aspire to create meaningful journeys and memorable experiences for our guests, and I am pleased to hear that our staff at the David Citadel Hotel did just that.We are happy to hear that you enjoyed our service and delicious food.We look forward to welcoming you back to your home away from home.Kind regards,Arik ShilerGuest Relations Coordinator

6/10 (普通)

Mark、North Richland Hills

出張
I have stayed at this property many times over the years. I think that now all the common areas are looking very dated and worn and that all the furnishings in the common areas should be replaced and updated.
2022 年 7 月に 3 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Mark, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am disappointed to hear about the shortcomings you've experienced during your recent stay with us. This is certainly not the type of service we strive to provide. I have shared the details of your experience with the Hotel Management for necessary changes. I would love the opportunity of welcoming you back to the The David Citadel Hotel again in the future, please don't hesitate to contact me directly to assist you. Respectfully yours, Arik Shiler Guest Relations Coordinator

2/10 (非常に不満)

Santiago

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was completly disspointed about this hotel, its supposed to be a five start hotel, is a pretty expensive hotel more than 550 per night. The rug was diry on mi arrival, the courtins had wholes on them, the bed was badly done, you cpould not turn of the light completly in the room, the AC stoped working in the middle of the night. I do not reccomend staying here, and more under that price.
2022 年 7 月に 3 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Santaigo, On behalf of the David Citadel Hotel, I would like to extend my deepest apologies for the discomfort you experienced during your recent stay with us. We pride ourselves on delivering unparalleled customer service and regret to hear that on this occasion, we were unable to meet expectations. Please be rest assured that we are working to resolve the cleanlness and maintenance issues you encountered during your stay in order to ensure the highest level of comfort for our guests moving forward. Thank you again for choosing the David Citadel Hotel and for sharing your feedback with us. Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 (非常に良い)

Esther

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy bien. El desayuno delicioso
2022 年 7 月に 2 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Querida Esther, Gracias por tomarse el tiempo para brindarnos sus comentarios personales después de su estadía. Es a través de comentarios como el suyo que podemos monitorear y mejorar aún más. Estamos muy contentos de que haya disfrutado de la deliciosa comida en el restaurante Seasons. Espero darle la bienvenida de nuevo pronto. Respetuosamente suyo, Arik Shiler Coordinador de Relaciones con los Huéspedes

2/10 (非常に不満)

Inna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Disgusting dirty rooms
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
2022 年 7 月に 3 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Inna, Thank you for your honest remarks. First, I would like to apologize for any inconvenience caused during your stay. We always take any criticism seriously towards improving the quality of our services. Your comments have been redirected to the Hotel Managment for review and improvement. Let me assure you that our team will be glad to provide the best service, should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 (非常に良い)

Rivka

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 3 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Rivka, Thank you for your wonderful rating of the David Citadel Hotel. I hope your stay was memorable and look forward to seeing you back gain soon. Kind regards, Arik Shiler Guest Relations Coordinator

6/10 (普通)

Vincent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overpriced
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
2022 年 6 月に 1 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Cher Vincent, Merci d'avoir posté de si aimables remarques sur votre récent séjour au David Citadel Hotel. Nous sommes ravis d'apprendre que vos besoins ont été satisfaits par notre personnel et que vous avez pu tirer le meilleur parti de notre emplacement avantageux dans le centre-ville de Jérusalem. J'ai partagé vos commentaires concernant le coût avec notre direction pour examen. Nous espérons vous revoir bientôt. Respectueusement vôtre, Arik Shiler Coordonnatrice des relations avec les clients

10/10 (非常に良い)

menajem

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel all around and excellent food and service! Will stay here anytime I am in israel !
2022 年 6 月に 6 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Menajem, Thank you for posting such kind remarks about your recent stay at the David Citadel Hotel. We are pleased to hear your needs were met by our staff, and you enjoyed the delicious food. We look forward to welcoming you back soon. Kind regards, Arik Shiler Guest Relations Coordinator

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing views of the Old City, wonderful staff, central location.
2022 年 5 月に 5 泊滞在
Guest Relations からの返信 (投稿日 : 2022 年 7 月 26 日)
Dear David, I am delighted to read that you thoroughly enjoyed your experience at the David Citadel Hotel. Thank you for taking the time to share the details of your visit as well as your kind acknowledgement of our team and their efforts to make sure you felt welcome and relaxed. I look forward to welcoming you back very soon. Kind regards, Arik Shiler Guest Relations Coordinator