I did not manage to check in to this hostel, so it's unfair to review it here. But I was sent an email by 'Expedia' to review it, so I want to review about my experience here.
When I reached, I was told that my name wasn't in the reservation list, even with email proof of my booking confirmation. Worse still, the staff told me the hostel was fully booked - meaning they can't accommodate me anymore!! The consequence? I took 4++ hrs to arrive here, and took another 3++ hrs to return to where I was from!!
When I reached, I was asked to wait before I was turned away because the staff was serving another customer. This was an uncomfortable experience for me - having travelled worldwide, I had never encountered this kind of treatment. And from the conversation they had, I guessed also there's a problem with that customer's booking as well, where he was not assigned the room he had reserved - I seriously doubted the high rating given to this hostel.
On the reservation matter, who should be responsible? 'Expedia', who gave me wrong info on confirmation and room availability? Or the hostel, who claimed that the system was in a mess? (the staff told me this) Don't put the blame on 'system'/'technical problem' etc. 'cause' all these were made by human!!!