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Reviews of Hilton Houston Westchase

4 out of 5
Hilton Houston Westchase
9999 Westheimer Rd, Houston, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 485 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel P

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

stefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

4/10 Poor

michael

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
it was available during a weather emergency. wouldnt let me cancel a room after we were able to return home without charging me the full rate. this would have opened the room up for someone else who needed it. tv remote did not work and was replaced with another one that didnt work.
Stayed 2 nights in May 2024
Response from 123 on May 23, 2024
Thank you for your feedback. Your opinion help us to improve the quality of our service.

2/10 Terrible

Mohd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from 123 on May 23, 2024
Thank you for your feedback, we are very sorry you didn't enjoyed your stay. Your feedback helps us to improve the quality of our service.

10/10 Excellent

Kathy, Austin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from 123 on May 23, 2024
Thank you for your feedback, we are glad you enjoyed your staying and our service was to your liking.

8/10 Good

Rosine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from 123 on May 16, 2024
Thank you for your survey, we are glad you enjoyed your stay. We hope to see you in the near future.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in the hotel
Stayed 3 nights in Feb 2024
Response from 123 on May 16, 2024
Thank you for your survey, we are happy that you enjoyed your stay and our service was to your liking. We hope to see you in the future.

10/10 Excellent

Timya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay but they didn't mention the 50 dollars a night for fees
Stayed 3 nights in Apr 2024
Response from 123 on May 16, 2024
Thank you for your feedback, we appreciate your opinion.

10/10 Excellent

Wendy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We been staying in this property for years. Always clean comfortable and staffing always nice & presentable
Stayed 1 night in Mar 2024
Response from 123 on May 16, 2024
We appreciate your time to give us your feedback, your opinion is very important to us. We are glad our service is always to your satisfaction.

10/10 Excellent

Rich

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite having a room next to the elevator, the room was very quiet. Especially with a prom or something going on while I was there. Very nice facilities and friendly, helpful staff. Highly recommended and I'll stay there again if I'm back in the area.
Stayed 3 nights in May 2024
Response from 123 on May 16, 2024
We appreciate the time you took to give us your feedback. We are glad you were satisfied with our service. Hope to see you in the near future.

10/10 Excellent

Angelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience for business and delayed travelers.
Stayed 2 nights in May 2024
Response from 123 on May 6, 2024
We appreciate the time your took to give us your opinion which is valued. We are glad that your stay and our service was to your liking.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Would definitely return
Stayed 1 night in May 2024
Response from 123 on May 16, 2024
We appreciate your survey, we are glad to hear your stay was to your liking.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2024
Response from 123 on May 6, 2024
Thank you for your feedback, it helps us to improve the quality of our service.

8/10 Good

Mike

Stayed 2 nights in Apr 2024
Response from 123 on May 23, 2024
Thank you for your feedback. We are glad you enjoyed your stay. We hope to see you in the future.

4/10 Poor

Robert Keller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No microwave in the room, water pressure was very low in my room.
Stayed 2 nights in Apr 2024
Response from 123 on May 2, 2024
We appreciate your feedback. Our executive team is reviewing your comments to improve the quality of our service. Your opinion is very important to us.

6/10 Okay

Nuntiya

Stayed 7 nights in Apr 2024
Response from 123 on May 6, 2024
We appreciate your feedback. We are sorry that your stay was not satisfying. Our executive team is reviewing your feedback to improve the quality of our service.

6/10 Okay

Armando

Traveled with family
Comfortable and clean
Stayed 1 night in Apr 2024
Response from 123 on Apr 24, 2024
Thank you for sharing your feedback, your opinion is valued to improve the quality of our service.

10/10 Excellent

DENNIS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed...easy travel for our activities
Stayed 3 nights in Apr 2024
Response from 123 on Apr 23, 2024
It was great to hear that you enjoyed your stay and our service. We hope to have in the near future.

10/10 Excellent

Reegis

Traveled with partner
Liked: Staff & service, property conditions & facilities
Front desk staff T was amazing, above and beyond
Stayed 3 nights in Apr 2024
Response from 123 on Apr 21, 2024
Thanks you so much for your feedback. We are happy you found your stay to your liking. We hope to see in the future.

10/10 Excellent

Shamika

Everything about this hotel was great. I would definitely stay again
Stayed 3 nights in Apr 2024
Response from 123 on Apr 21, 2024
We are so happy to here that you found your stay to your liking. Definitely, we will be expecting you in your next visit. Thank you for your feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good work
Stayed 1 night in Apr 2024
Response from 123 on Apr 21, 2024
It cheer us up to hear that you were satisfied with our service. Thank you for your feedback.

10/10 Excellent

Jaylon

Stayed 2 nights in Apr 2024
Response from 123 on May 16, 2024
Thank you for your feedback, we are glad to hear that you were satisfied with our service. We hope to see you in the future.

4/10 Poor

Dmitri

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible Hilton, pool broken, even though i was informed it’s open, dirty windows, very old furniture and broken shower head
Stayed 1 night in Mar 2024
Response from 123 on Apr 18, 2024
Thank you for your opinion, we are very sorry you were not satisfied. Our executive team is reviewing your comment to improve the quality of our service.

10/10 Excellent

Shajuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and eating.
Stayed 3 nights in Apr 2024
Response from 123 on Apr 18, 2024
We appreciate your feedback and we are glad you were satisfied with your stay and service. We hope to see you in the future.

10/10 Excellent

kayla

Stayed 4 nights in Apr 2024
Response from 123 on May 6, 2024
We appreciate your feedback, it is valued. We are happy that you enjoy your staying and our service was to your liking.

8/10 Good

Stephanie jurishia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property just low water pressure
Stayed 2 nights in Apr 2024
Response from 123 on Apr 18, 2024
We appreciate your feedback, we are glad our service was to your liking. Our maintenance team was informed about the water pressure, thank you for letting us know. Your opinion is very important to us.

10/10 Excellent

Sania

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close by everything
Stayed 3 nights in Mar 2024
Response from 123 on Apr 18, 2024
We appreciate your feedback. We are glad that the hotel was convenient and clean for you. We hope to see you in the future.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Convienient
Stayed 2 nights in Apr 2024
Response from 123 on Apr 18, 2024
We appreciate your feedback, we are glad you were satisfied with your stay and service. We hope to see you in the future.

4/10 Poor

melissa

Stayed 4 nights in Apr 2024
Response from 123 on May 1, 2024
We appreciate your opinion. We are very sorry you were not satisfied with your stay.

6/10 Okay

lachelle

Stayed 3 nights in Mar 2024
Response from 123 on Apr 27, 2024
Your opinion is very important to us, we thank you for your survey.

4/10 Poor

oscar

Stayed 3 nights in Mar 2024
Response from 123 on Apr 23, 2024
Thank you for your feedback. We are very sorry you were not satisfied with your stay. Our executive team is reviewing your survey to improve the quality of our service.

10/10 Excellent

Miayata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE PLACE TO STAY
Stayed 2 nights in Mar 2024
Response from 123 on Apr 1, 2024
We appreciate your time to give us your opinion. We are very glad you enjoyed your stay and our service was to your satisfaction. We hope to see you in the near future.

6/10 Okay

Andy

Stayed 2 nights in Mar 2024
Response from 123 on Apr 21, 2024
Thank you for your feedback. Your opinion is very important to us, it helps us to improve the quality of our service.

10/10 Excellent

tin, reseda

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and easy
Stayed 2 nights in Mar 2024
Response from 123 on Apr 1, 2024
Thank you for your feedback. We are glad you enjoyed your stay and our service. We hope to see you in the near future.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on night shift was really helpful
Stayed 1 night in Mar 2024
Response from 123 on Mar 25, 2024
Thank you for your feedback. We are glad you enjoyed your stay and our service. We hope to see you in the near future.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 123 on Mar 25, 2024
We appreciate the time to provide us your feedback. We are glad your enjoyed your stay and our service. We hope to see you in the near future.

10/10 Excellent

Dr. Derrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Jan 2024
Response from 123 on Mar 20, 2024
We appreciate your time to give us your feedback. We are glad our service was to your satisfaction. Please come back to see us in the near future.

10/10 Excellent

Sixto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from 123 on Mar 20, 2024
We appreciate your time to take this survey. We are glad our service was to your satisfaction. We hope to see you in the future.

10/10 Excellent

Janay

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation. Safe and quiet area!
Stayed 2 nights in Mar 2024
Response from 123 on Mar 18, 2024
We appreciate your feedback. We are glad you enjoyed your vacation. Hope to see you next time.

10/10 Excellent

Yohannes Mehari

Liked: Staff & service, property conditions & facilities
Very nice people, very quiet, tidy, and clean. Very cooperative. I love this stuff. It seems like they like the job. Always gritting when you walk in and out. Appreciate the service.
Stayed 2 nights in Mar 2024
Response from 123 on Mar 17, 2024
We appreciate your comments, we are glad we made your stay enjoyable. We hope to see you in the future.

4/10 Poor

Thoai

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water .
Stayed 1 night in Mar 2024
Response from 123 on Mar 18, 2024
Thank you for your feedback. Your opinion is very important to us to improve the quality of our service.

10/10 Excellent

Wanda

Business traveler, Traveled with partner
Liked: Amenities
Make sure they take all the sheets and wash it instead of the top one
Stayed 1 night in Mar 2024
Response from 123 on Mar 17, 2024
Thank you for your feedback. Our executive team is reviewing your comments to improve the quality of our service.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 123 on Mar 17, 2024
We appreciate your time to give us your feedback. We are glad you enjoyed your stay and our service was to your satisfaction.

8/10 Good

Linn Berit

Traveled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 6 nights in Mar 2024
Response from 123 on Mar 14, 2024
Thanks for the your time to give us your opinion. We appreciate you for staying with us. We hope to see you in the near future.

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was too soft
Stayed 4 nights in Mar 2024
Response from 123 on Mar 12, 2024
Thank you for your feedback, We are very sorry you didn't find the bed comfortable. Our executive team is reviewing your comment to improve the quality of our service.

8/10 Good

LaTamber

Traveled with partner
Liked: Cleanliness, staff & service
The property is in a good location needs to be renovated but overall it’s a good hotel.. I would stay again.
Stayed 1 night in Mar 2024
Response from 123 on Mar 12, 2024
Thank you for your feedback. We are glad that our service was to your satisfaction and we hope to see you again.

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ground floor ceiling animal moving: birds or quarrels...???
Stayed 6 nights in Feb 2024
Response from 123 on Mar 12, 2024
Thank you so much for your feedback. We are sorry you had inconvenience with our neighbor birds and quarrels. We hope to see you in the future.

8/10 Good

Monique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return
Stayed 3 nights in Mar 2024
Response from 123 on Mar 10, 2024
Thank you for your feedback, we are glad you enjoyed your stay. We hope to see you in the future.

2/10 Terrible

Keyontae

Traveled with partner
Liked: Staff & service
I had a room with basically no ac the entire no so I didn’t get a good nights rest.
Stayed 1 night in Mar 2024
Response from 123 on Mar 10, 2024
Thank you for your feedback. We apologize about the inconvenience, our executive team is reviewing your comments to improve the quality of our service.

10/10 Excellent

Hbin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from 123 on Mar 8, 2024
Thank you for your feedback. We are glad you enjoyed your stay. We hope to see you in the future.