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Reviews of La Quinta Inn & Suites by Wyndham Harrisburg-Hershey

2.5 out of 5
La Quinta Inn & Suites by Wyndham Harrisburg-Hershey
265 N Hershey Rd, Harrisburg, PA

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 945 reviews" "
Rating 8 - Good. 229 out of 945 reviews" "
Rating 6 - Okay. 138 out of 945 reviews" "
Rating 4 - Poor. 85 out of 945 reviews" "
Rating 2 - Terrible. 73 out of 945 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Vicki

Traveled with partner
Disliked: Staff & service
Ceiling bulb out in bathroom. Very poor lighting at sink area. Lamp on desk broken so would not charge devices. HATE the mandatory incidental fee. We had a bad experience getting refund a couple of years ago. Staff indicated it is a LaQuinta policy. Did not mention the fee on Expedia. I would not have booked if I knew. Will not stay at another LaQuinta.
Stayed 1 night in May 2024

8/10 Good

Gail

Traveled with family
Liked: Amenities
Restaurant out front. Fruendly staff. Good brrakfast.
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on May 10, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Alyssa

Traveled with family and small children, Traveled with family
Liked: Staff & service
The hotel parking lot is decent. Not many spots. We found a huge landscaping truck some what blocking us in when we arrived to park in a spot. Entering the lobby was clean smelt good with cookies available to take. We checked into our room on the second floor ice machine was out. Entering the room smelt so moldy and damp and not clean smelling at all. Very musty the AC was not on and the fridge was not running. It took 24 hours to get cold. Our room was also not cleaned by house keeping we had garbage piled up for days and had to go get towels needed in the lobby from a very over worked staff member. The breakfast selection was amazing. My kids were so happy by all the choices. Staff was quick in restocking it all as well. Very friendly staff. The diner in the parking lot was great we had breakfast there the day we left so we can be served. Very cheap prices there. The hotel is good but could use improvements possibly more staff.
Stayed 3 nights in May 2024
Response from Tiffany Newberry on May 6, 2024
We appreciate your feedback. Thank you for staying with us.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Management on May 7, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

8/10 Good

MILES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on May 7, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Tiffany Newberry on May 6, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Pauline

Breakfast was great
Stayed 1 night in May 2024
Response from Tiffany Newberry on May 6, 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tiffany Newberry on May 6, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Steve

Liked: Cleanliness, staff & service
Disliked: Amenities
I had booked the property because it had advertised that there was a hot tub. We drove 10 hours and was looking forward to a good soak after a long drive, upon check in we were advised that the hot tub had broken since I had booked the previous day and not available to us. Another issue, lots of doors opening/closing in the hallway past 9pm. The restaurant in the parking lot was close, good simple food that was reasonably priced.
Stayed 1 night in May 2024
Response from Tiffany Newberry on May 6, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on May 3, 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property outside weedy. Room 94 degrees but cooled down okay. Did not in listing on Expedia say extra $25 for pet. Tub grout moldy disgusting
Stayed 1 night in May 2024
Response from Tiffany Newberry on May 3, 2024
Thank you for staying with us, we appreciate your feedback!

8/10 Good

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Not that far from attractions and restaurants.
Stayed 2 nights in Apr 2024
Response from Tiffany Newberry on May 3, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast, pool, hot tub and the staff was very friendly
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 29, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

Charlene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property. It was clean. The staff were friendly and helpful. Restaurants with good food were near by. We were very satisfied with our stay. Would definitely choose to stay there again. Thank you
Stayed 2 nights in Apr 2024
Response from Management on Apr 28, 2024
It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to share your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Glenna

Traveled with pets
The bed was very comfortable and the room clean. It was a bit noisy in this room with an ice machine or something going off quite often. Overall I would stay again.
Stayed 1 night in Apr 2024
Response from Management on Apr 28, 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
One of the better stays I’ve had in a while, great breakfast, great beds, great stay
Stayed 1 night in Apr 2024
Response from Management on Apr 28, 2024
Thank you for your kind comments. We are happy that you enjoyed your stay with us.

8/10 Good

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been perfect if the bed was not broken. Could feel the spring.
Stayed 1 night in Apr 2024
Response from Management on Apr 28, 2024
Thank you for taking the time to let us know how things went. We apologize for any inconvenience. We appreciate your stay.

4/10 Poor

Kyle

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
We stayed here because of distance we could travel that day and was pet friendly. Rooms for pet people are not clean. Prior visitor left a dog toy for us. Floors were sticky. The restaurant next door was Fantastic!
Stayed 1 night in Apr 2024
Response from Management on Apr 28, 2024
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area.
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 29, 2024
Thank you for staying with us, we appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all amenities were up to standard - tv, fridge, microwave and bathroom. OK breakfast
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 26, 2024
We appreciate your feedback. Thank you for staying with us.

6/10 Okay

Vikas

Traveled with family and small children
Liked: Property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Management on Apr 26, 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

8/10 Good

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly at check out. Breakfast in the morning was good. Ice machine on 2nd floor out, had to find one working. Pillows on bed (5) was a little too soft, continually trying to rearrange and fluff them through the night. I realize that is a personal preference, but it effects a nights sleep.
Stayed 1 night in Apr 2024
Response from Management on Apr 26, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. Your review will help us improve.

8/10 Good

Jillian

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very willing to work with us. Great breakfast, lots of young families.
Stayed 4 nights in Apr 2024
Response from Management on Apr 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and friendly. Perfectly located close to Hershey and shopping
Stayed 3 nights in Apr 2024
Response from Tiffany Newberry on Apr 23, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Donna

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean facility, room was clean and comfortable. Breakfast was just enough for us. Staff suggested restaurant next door and it was amazing! Only complaints, dogs barking in rooms, kids running down the hall late at night and a neighbor or ours clearly was smoking pot....hallway stunk!!! Can't control human behaviors so no complaints about the hotel itself!!
Stayed 1 night in Apr 2024
Response from Management on Apr 21, 2024
Thank you for your kind and insightful comments. We are happy that you enjoyed your stay with us.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was visiting the Hershey area and the La Quinta Inn was very conveniently located. Rooms were spacious and clean, staff were very friendly and helpful, free parking was plentiful and the hot breakfast was excellent. Thanks!
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 18, 2024
We appreciate your feedback. Thank you for staying with us.

4/10 Poor

Kirstyn

Ine front desk receptionist was very rude when she came into the pool.she was loud and obnoxious. Granted there was a lot of people in there at the time, she could if handled it better. What was the worse was the hotel has a no smoking policy however the whole floor we stayed on reeked of Marijuana. You could see the smoke coming from two of the doors and we so haooened to be beside that oerson.our hotel room stunk soo bad of it and we had 2 children innthere. We conolained about the smell but nothing was done...disappointing. The one breakfast attendant was very nice..breakfuust was ehh but the employee was very nice and accommodating.
Stayed 4 nights in Mar 2024
Response from Tiffany Newberry on Apr 18, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Tiffany Newberry on Apr 19, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet once I got in my room. The diner discount is a nice touch.
Stayed 3 nights in Apr 2024
Response from Management on Apr 17, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

4/10 Poor

Christel

Business traveler
Disliked: Staff & service
One of the employees had her cute little grey/scruffy dog, Nico on the property. This was NOT a service animal. I know this because working in a doctor's office, I am around them on a regular basis. As I was taking our dog outside, we were rushed by an UNLEASHED Nico. The owner yelling "Nico! Come back here Nico!" This happened AGAIN when I was outside talking to another guest. Nico is NOT a service animal, as he did NOT return to his human when called to do so. The employee had to physically come & pick him up. This led to my dog (who is smaller than Nico) being extremely fearful for the rest of our visit. She (my dog) was scared to return to the elevator & lobby. We travel 6 times per year for business & in the past 2yrs, she's never had this reaction in a hotel before. I don't want an incident where Nico does this & the dog reacts in an aggressive manner & he gets hurt due to his owner being irresponsible.
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 16, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Gina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 16, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Cari

Stayed 1 night in Apr 2024
Response from Tiffany Newberry on May 6, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 15, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Clean , staff front desk friendly and helpful room clean 👌 bedroom clean and comfortable bathroom looked like it was remodeling around sink and shower needed some work done on faucet in tub
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 15, 2024
We appreciate your feedback. Thank you for staying with us.

2/10 Terrible

Paula

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
I rated this terrible because I was unable to cancel my reservation after making it in error. I did book a different Laquinta hotel, causing me to pay double for my stay. It was rundown, sink in entryway, body wash in entryway (not in shower area), very little light, not told about complimentary breakfast (where, time) … This being said, I will never book Laquita again and I will tell anyone who will listen about my experience.
Stayed 2 nights in Apr 2024
Response from Tiffany Newberry on Apr 15, 2024
We appreciate your feedback. Thank you for staying with us.

2/10 Terrible

Tyler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The noise in the hall way until 3 am after calling front desk ruined half of our trip because we could not sleep. The outside doors were propped and left unlocked made me very unsafe feeling. There were random dogs not on leashes. Dirt on the bathroom counter
Stayed 3 nights in Apr 2024
Response from Tiffany Newberry on Apr 12, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Leesuhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 12, 2024
We appreciate your feedback. Thank you for staying with us.

2/10 Terrible

Dhananjaya

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like it
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 12, 2024
We appreciate you feedback. Thank you for staying with us.

10/10 Excellent

Eldrida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location 10 minutes from Hersheypark
Stayed 6 nights in Mar 2024
Response from Tiffany Newberry on Apr 10, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was doubled charged by Expedia and hotel will never stay again because they will not fix issue
Response from Tiffany Newberry on Apr 8, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 8, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Samson, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Management on Apr 6, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay.

8/10 Good

Travis, Canton

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 6, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Christopher S

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and great workers I got in late and the front desk guy gave me info on restaurants and all
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 5, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 4, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 2, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Douglas, Mansonville

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient to the highway.
Stayed 1 night in Mar 2024
Response from Tiffany Newberry on Apr 2, 2024
We appreciate your feedback. Thank you for staying with us.

10/10 Excellent

Annie claude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 4, 2024
We appreciate your feedback. Thank you for staying with us.

8/10 Good

Susan

Traveled with partner
Liked: Amenities
Moved a chair in the room and found bandage wrapper and an old take out container. Really makes you wonder if they ever do a deep clean. Carpet in the hallways and room have seen better days.
Stayed 1 night in Apr 2024
Response from Tiffany Newberry on Apr 2, 2024
We appreciate your feedback. Thank you for staying with us.