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Reviews of Lutetia

3 out of 5
Lutetia
19 Avenue De La Gare, Lourdes, Hautes-Pyrenees

Reviews

8.4

Very Good

Rating 10 - Excellent. 67 out of 195 reviews" "
Rating 8 - Good. 100 out of 195 reviews" "
Rating 6 - Okay. 20 out of 195 reviews" "
Rating 4 - Poor. 4 out of 195 reviews" "
Rating 2 - Terrible. 4 out of 195 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was newly renovated/painted with a nice color. The closet in the room assigned to us was missing a door. The shower was half enclosed; so, we had difficulty in adjusting our positions when taking a shower that water won’t splash outside. We made it anyway! The cleaning lady assigned to us was very helpful and did the cleaning very well. The front desk clerks were very professional with their jobs, which was fast check in and out. I highly recommend this boutique hotel. Merci
Stayed 3 nights in Oct 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was cordial and efficient. Restaurant had excellent food service with good selections of dishes!
Stayed 2 nights in Sep 2023

4/10 Poor

Kim Kian

Stayed 4 nights in May 2023
Response from Simone on Jul 8, 2023
Bonjour,merci pour votre évaluation et nous sommes désolés que vous n'ayez pas apprécié votre séjour.CordialementHotel Lutetia

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to everything, staff was nice and helpful and breakfast was cheap. Bed was a bit small but comfortable.
Stayed 3 nights in Jun 2023
Response from Simone on Jun 9, 2023
Dear John,we thank you kindly for your message. We are glad you appreciated the kindness of our staff.Best regards, Hotel Lutetia

10/10 Excellent

Kiara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Tres Bien
This place was so adorable and perfect for our needs. Everything was clean and shiny. Since the AC is operated by the manager, we were able to have our window open due to cold weather. I wish I got his name, but the older man during night shift was very sweet and helpful. Although the top main shower head was not working, we were able to mess with the settings to have the water come out of the second attachment instead. The bathroom was very roomy and it was just what we needed for a 2 night stay in Lourdes. Definitely will stay here again!
Stayed 2 nights in Apr 2023
Response from Simone on May 23, 2023
Dear Kiara,Thank you for choosing our establishment for your stay in Lourdes and for your pleasant comment.We are delighted that you enjoyed your stay.We will be sure to tell our night watchman how satisfied you are.He is the owner and his name is michele.Hoping to welcome you again.Best regards,Hotel Lutetia

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick & easy & so was payment. The room was massive (photos don't do justice at all) & so was the bathroom. Hotel is less than 3 mins from the station (would say less depending on how quick you walk)
Stayed 3 nights in Aug 2019

10/10 Excellent

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good hotel and Simona is great by giving us the info we needed in Lourdes.
Stayed 3 nights in May 2019

8/10 Good

Francis

Liked: Staff & service
Service is good. Staff friendly, location convenient but condition not good. room condition not too good
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Close to bus service which we used due to roger’s Mobility issues.
Stayed 3 nights in May 2019

10/10 Excellent

Ms F L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lutetia is a very nice hotel
very good
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and welcoming
This is a 2 star hotel so don't expect the level of comfort in a 4 star. We needed a reasonably priced hotel for one night and we are very happy with the choice. The hotel is greatly located at the heart of Lourdes. The staff were very friendly and welcoming and would rate them 5 stars for the services

8/10 Good

Paul, London, UK

Liked: Cleanliness, staff & service
A clean and friendly hotel but no kettle!
It is a very conveniently located hotel. The room was comfortable and clean. My only real sense of disappointment was there was no facility for making tea or coffee in the room!

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Vickneswaran, Romford, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes hotel
The staffs were friendly and the location was perfect as less than 3 mins away from the Train station. Could have provided with a fan as it was a hot day. Shops and restaurants were walking distance, will definitely stay here again.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Worst hotel I have stayed in.
I couldn't make a local telephone call and had to walk in the hot sun looking for a phone booth. It was very hot inside the room and hotel staff refused to provide a fan.

8/10 Good

Rodrigo, canada

Liked: Cleanliness, staff & service, room comfort
excellent value for your Euro near Gare Lourdes
My wife and I stayed there for a night sometime on june 2015. While the exteriors of the hotel need a lot of improvement, we were impressed on the room and the en suite bathroom which was decently upgraded.Except for the distance from the Sanctuary, this hotel has an excellent value for your money.If you don't mind the daily commute to the sanctuary, there is a bus that shuttles there every few minutes too. And if you have to catch an early train back to Paris, Gare Lourdes is just a few steps away.

8/10 Good

mikael, jakarta indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,close to the train station
Hotel receptionist is friendly and helpful.Infront of the hotel there is a restaurant.not to far from Grotto.

6/10 Okay

Terence, Huron

Days 4-7
Two of us spent 11 days traveling with 10 nights in five different hotels. When I booked this trip I was looking for hotels in the 3-star range. This one, compared to the others, I rate as 3.

8/10 Good

Phil, Liversedge, W.Yorks, UK

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Short break
I found staff mostly knowledgeable about local amenities and were happy to find things out for you if they didn't have information to hand. The hotel and rooms were very clean, but I think the facade both front and rear require attention as it is looking tired. The windowframes of our rooms were peeling and the outsides of the windows looked uncleaned for quite sometime. One big failing was the fact that we had been there 2 days before we found out that food was available in the evenings, there was no notice to that effect nor a menu which would attract more residents to use the dining room. Neither were there notices asking guests to respect the others by not banging doors etc on coming in late in the evening or going out early in the mornings. With the height of the landing spaces the entire hotel resonated with each door closing. More sound proofing is required, a move which I appreciate would cost the owner a good deal and would clearly affect prices, but a few more euros for a quieter stay would be acceptable. For its' current star rating and price I would give it 3.5 out of 5 for staff friendliness and bedroom comfort.

8/10 Good

Oscar, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just 5 minutes to train station
Perfect for brief one or two day visit. It is a good and easy 10 minute walk to the grotto and basilica. Best of all it is very close to the train station if you are taking the train whether coming or going.

10/10 Excellent

A Lohf, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible value
This hotel represents very good value - it is within easy walking distance of anything you are likely to want to see in Lourdes, the rooms are comfortable, clean and bigger than you would expect. The staff was very friendly and helpful, the Wi-Fi worked well and free parking is available either on the premises or on the street.

8/10 Good

Andrew, East Midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refurbished hotel very close to station
We stayed here for convenience and the low price. We were very pleased - the rooms are as comfortable as in far more expensive hotels.

10/10 Excellent

Vicki, Edmond, OK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the Train Station
We came in by train and had to lug our bags from the station. Lourdes is quite hilly, so having a hotel so close to the station was a great benefit. We were less than a block away from the station and although we were so close the noise of the trains was not a problem at all. The historical area of Lourdes is very walkable and we were only about 15 minute walk from the Basilica. The room was clean and comfortable. We had a triple room and it was a bit tight with the three of us and our bags laid out. But for the location and price we were very happy. I would stay here again if I have the opportunity to visit Lourdes.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Next to the train station.
The room was very small. It suited us ,since we did not spend much time in the room. just 10 minutes walk to the Grotto and Santuary.

8/10 Good

Karen, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station
Handy place to stay when arriving by train. Clean and comfortable.

6/10 Okay

A g, England, UK

It is ok hotel
hotel was ok . We used only to rest at night . Would have been more comfortable if they would have provided with tea and coffee making facility in room.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
:)
it's ok

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hébergement fonctionnel, très propre. Personnel à l'écoute et affable. Situation proche de la gare si l'on vient en train.
Stayed 1 night in Oct 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

PAOLA

Stayed 2 nights in Sep 2023

8/10 Good

Sylvania

Stayed 2 nights in Sep 2023

10/10 Excellent

MARTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very beautiful stay at Lutetia I’d definitely book the hotel again
Stayed 3 nights in Sep 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Simone on Aug 31, 2023
Bonjour,Merci pour votre excellente note.Cordialement

2/10 Terrible

JOSE

Traveled with partner
Disliked: Staff & service, amenities
Fue terrible, ya que olvidamos unos recuerdos, ante todo una imagen de la Virgen de Lourdes, a pesar de regresar en un tiempo oportuno no la entregaron, me permiti revisar descarte de residuos, estaban todos los emitidos, pero negaron haber visto la imagen, (prácticamente se robaron la imagen). A pesar que se observó que la atención es de familia.
Stayed 2 nights in Aug 2023
Response from Simone on Aug 30, 2023
Buen día,Quiero aclarar que cualquier objeto que se encuentre en la habitación se lleva a recepción y a lo largo de los años también hemos realizado envíos por correo, unas veces reembolsados y otras no.No estamos aquí para robar cosas ajenas si las criadas no las han encontrado lo más probable es que no las hayan olvidado aquí, tal vez paró a tomar algo en un bar y las dejó allí.Saludos

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HÔTEL LUTETIA A LOURDES
Accueil chaleureux. Chambre prête à mon arrivée. État de la chambre excellent. Tarif très attractif durant la période estivale et surtout lors de la fête de l'assomption. Je choisis toujours cet hôtel depuis quelques années.
Stayed 2 nights in Aug 2023

8/10 Good

Marisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rodo fue correcto
Stayed 1 night in Aug 2023
Response from Simone on Aug 25, 2023
Bonjour,merci pour votre excellente note.Cordialement

8/10 Good

Carla

Stayed 1 night in Aug 2023
Response from Simone on Aug 25, 2023
Bonjour,merci pour votre excellente note.Cordialement

8/10 Good

Serge

Stayed 1 night in Aug 2023
Response from Simone on Aug 25, 2023
Bonjour,merci pour votre excellente note.Cordialement

10/10 Excellent

Jean-Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Simone on Aug 10, 2023
Bonjour Jean-Noel,merci pour votre excellente note.Cordialement

8/10 Good

Lucio

Stayed 2 nights in Jul 2023
Response from Simone on Jul 30, 2023
Buongiorno,grazie per la sua valutazione.Cordiali Saluti

10/10 Excellent

elodie

Stayed 1 night in Jul 2023
Response from Simone on Jul 30, 2023
Bonjour,merci pour votre superbe note.Cordialement

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Très propre et bien situé
Stayed 1 night in Jul 2023
Response from Simone on Jul 8, 2023
Bonjour Claire,merci pour votre excellente note et nous sommes ravis que vous ayez apprécié la propreté de nos chambres.CordialemntHotel Lutetia

10/10 Excellent

Maria

Stayed 2 nights in Jun 2023
Response from Simone on Jun 20, 2023
Gentile Maria,La ringraziamo molto per la sua ottima valutazione.Siamo lieti che abbia apprezzato i nostri servizi.Cordiali saluti,Hotel Lutetia

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne réception; Personnel très souriant et aimable séjour agréable dans cet hôtel . Très réactif aux petits soucis , propose des solutions. j'y retournerai sans problème.
Stayed 2 nights in Apr 2023
Response from Simone on May 23, 2023
Chère Edith,Nous sommes heureux de lire votre commentaire et votre satisfaction suite à votre séjour à l'hôtel.Au plaisir de vous accueillir de nouveau dans notre établissement.Bien cordialement,Hotel Lutetia

10/10 Excellent

Jean-Luc

Stayed 1 night in Sep 2022
Response from Simone on May 23, 2023
Chère Jean Luc,Nous vous remercions beaucoup pour votre superbe note. Nous sommes heureux de constater votre satisfaction suite à votre séjour.CordialementHotel Lutetia

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
Stayed 1 night in Sep 2022
Response from Simone on May 23, 2023
Chère Christelle,Nous vous remercions beaucoup pour votre superbe note. CordialementHotel Lutetia

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable et mémorable
Excellent accueil. Hôtel rénové récemment. Très propre. Chambre et lit très confortables. Salle de bain très propre et bien entretenue.
Stayed 2 nights in Aug 2022
Response from Simone on May 23, 2023
Chère Christian,Nous sommes heureux de lire votre commentaire et votre satisfaction suite à votre séjour et que vous avez apprécié le nettoyage des chambresBien cordialement,Hotel Lutetia

8/10 Good

Enrico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Simone on May 23, 2023
Chère Enrico,Nous vous remercions beaucoup pour votre superbe note. CordialementHotel Lutetia