Bar (on property)

Reviews of Hilton Hiroshima

4 out of 5
Hilton Hiroshima
Fujimicho 11-12, Naka-ku, Hiroshima, Hiroshima

Reviews

9.4

Exceptional

Rating 10 - Excellent. 239 out of 305 reviews" "
Rating 8 - Good. 45 out of 305 reviews" "
Rating 6 - Okay. 10 out of 305 reviews" "
Rating 4 - Poor. 5 out of 305 reviews" "
Rating 2 - Terrible. 6 out of 305 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On my recent two week trip to Japan I stayed at four different hotels, they were all various levels of good but the Hiroshima Hilton was my clear favorite. Excellent facilities, wonderful staff, and by far the best washlets I encountered.
Stayed 2 nights in May 2024

10/10 Excellent

Jon, Ormeau

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was only a short walk to the peace park
Stayed 1 night in May 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t have treated us better. The room was nice and clean and the food was good. We will certainly return when we have a chance.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton Hotel is amazing. Beautiful, super clean, wonderful rooms and the staff are all brilliant. The decor itself is amazing.. Even the lift we could have spent hours in it..neber been in such a super quiet and gorgeous lift.. The restaurant options are perfect.. We are both meals in the hotel. And the buffet breakfast is sumptuous and excellent value
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel. So elegant and well appointed. Rooms were spacious and comfortable. Loved everything!!
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and fantastic Japanese restaurant. The food and beverage manager was excellent and I was pleasantly surprised to have La Crema Chardonnay with my meal
Stayed 2 nights in May 2024
Response from Hilton Hiroshima on May 9, 2024
Dear Sandra,Thank you very much for staying with us at the Hilton Hiroshima and thank you very much for taking your valuable time to place comments for us.We enjoyed reading all of the positive comments you provided, and we are so delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back to our hotel in the not-so-distant future.

10/10 Excellent

Myhanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was average and could be improved. However, the overall stay and hotel was excellent.
Stayed 3 nights in Apr 2024
Response from Hilton Hiroshima on May 9, 2024
Dear Myhanh,Thank you for staying with us at Hilton Hiroshima.It is always a great pleasure to receive such positive feedback.We hope to have the pleasure of welcoming you back again in the future.

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice, so respectful as all people have been since we arrived in Japan. The views from our 18th floor room were spectacular. In the rain, the nearest bus is a bit of a walk. Overall Hiroshima was a beautiful city.
Stayed 2 nights in Apr 2024
Response from Hilton Hiroshima on May 2, 2024
Dear Holly,Thank you very much for staying with us at the Hilton Hiroshima.I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.We hope to have an opportunity to serve you again on your next trip to Hiroshima.

8/10 Good

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from Hilton Hiroshima on May 2, 2024
Dear Matt,Thank you for staying with us at Hilton Hiroshima.We are delighted to hear that you enjoyed our convenient location.In central Hiroshima City, our hotel within ten minutes of Hiroshima Peace Memorial Park and Museum, Hiroshima Castle, and several transit stations. Hondori’s shops, restaurants, and entertainment are five minutes away.We certainly look forward to welcoming you back to stay with us when you next visit Hiroshima.

10/10 Excellent

Eliza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and easy access to touristic areas.
Response from Hilton Hiroshima on May 2, 2024
Dear Eliza,Thank you for staying with us at Hilton Hiroshima.We are pleased to hear that you satisfied with our room and convenient location.We certainly look forward to welcoming you back to stay with us when you next visit Hiroshima.

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and helpful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Tremendous hotel for a Hilton. Service and facilities were wonderful. Great location in town. One of my children left her phone on train en route to Hiroshima and the hotel staff had it back in her hands within a day. Breakfast also top notch. Highly recommend!
Stayed 2 nights in Apr 2024

10/10 Excellent

Lulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel, everything was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Ayed, Jacksonville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities. Room was spacious, clean, and stylish. Breakfast buffet offers a good variety of Japanese and western options. Walking distance to Peace Memorial Park.
Stayed 2 nights in Mar 2024

10/10 Excellent

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool, sauna facilities. Clean modern hotel. 20 minutes walk from the main attractions.
Stayed 2 nights in Mar 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous hotel. Location is not very central.
Stayed 2 nights in Mar 2024

10/10 Excellent

Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Room was nice, hotel was nice, staff were great, amenities were very nice and the price of the buffet was very reasonable considering. Would absolutely stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Sonali, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. A great place for a quick trip to Hiroshima
Stayed 1 night in Mar 2024

10/10 Excellent

John, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Hiroshima on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

julien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good size standard room, great buffet breakfast options, friendly staff, would stay again.
Stayed 4 nights in Mar 2024
Response from Hilton Hiroshima on Mar 14, 2024
Dear julien,Thank you for staying with us at Hilton Hiroshima.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We look forward to welcoming you back to our hotel in the not-so-distant future.

10/10 Excellent

ALLEN, Stoney Creek

Liked: Staff & service, property conditions & facilities
Wonderful hotel. Very clean everywhere. Spacious room. Great bathroom. Staff were exceedingly helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotless, extremely clean. Nicest staff I’ve ever met in my life.

10/10 Excellent

Kathleen, Waterford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We definitely enjoyed our stay and would recommend to everyone. Staff were attentive and helpful. We appreciated their restaurant recommendations.
Stayed 1 night in Feb 2024
Response from Hilton Hiroshima on Mar 7, 2024
Dear Kathleen、Waterford,Thank you for staying with us at Hilton Hiroshima.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We greatly look forward to welcoming you back again.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very classy
Stunning hotel. Very easy walk to The Atomic Dome. Fantastic breakfast
Stayed 1 night in Feb 2024
Response from Hilton Hiroshima on Mar 7, 2024
Dear Richard,Thank you for staying at Hilton Hiroshima and writing us valuable feedback.It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.We here at the Hilton Hiroshima looks forward to welcoming you again in the near future.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Hilton, it was great. Exceptional hospitality. It was nice that the staff spoke English, which was very convenient. I wish I’d booked a few more nights.
Stayed 3 nights in Feb 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Clean and located in an area that is easy to walk to food, shopping and the train station.
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hilton Hiroshima on Mar 26, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hilton Hiroshima on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Minou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and nicely maintained. There was an indoor pool, which was beautiful.
Stayed 2 nights in Dec 2023
Response from Hilton Hiroshima on Feb 8, 2024
Dear Minou,Thank you for staying at Hilton Hiroshima and writing us valuable feedback.We sincerely would like to thank you for your great comments about our hotel, and we are simply delighted that we have met your expectations.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Everything is brand new. Easy walk to all tourist sites. The on site Japanese restaurant is great, but having three 'dining concepts'/menus seemed to confuse everyone. Prices of extras like breakfast were also pretty reasonable by posh hotel standards.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A solid hotel but very understaffed
The hotel is clean and up-to-date. The in-room kimonos and amenties are a nice touch. The staff are helpful but the hotel seems to be overall understaffed. It was hard to reach people at the front desk and the concierge desk was never occupied while we were there. Servers at the breakfast buffet were also few and far between, leaving us to bus our own empty plates.
Stayed 1 night in Jan 2024
Response from Hilton Hiroshima on Jan 30, 2024
Thank you very much for staying with us at the Hilton Hiroshima.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will do our utmost to improve our customer service and only hope that we will have another opportunity to restore your faith in our hotel.

10/10 Excellent

Madhu

Stayed 2 nights in Dec 2023
Response from Hilton Hiroshima on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

Natasha

Stayed 3 nights in Jan 2024
Response from Hilton Hiroshima on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

10/10 Excellent

D T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Beautiful new luxurious property. Service was outstanding. Highly recommend
Stayed 1 night in Dec 2023
Response from Hilton Hiroshima on Jan 15, 2024
Dear D T,Thank you for taking the time to leave us a review and for recommending us.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We certainly look forward to welcoming you back to stay with us when you next visit Hiroshima.

8/10 Good

Minou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a walkable area. We were here for Christmas and had the Christmas buffet. It was awful. Everything was under seasoned amd disappointing. It was also crowded and the staff couldn’t keep up. Besides that, the hotel was beautiful and very nice. The gym was clean and had modern equipment t. The pool was beautiful and sparkling. Would highly recommend this property, just not for the Christmas buffet. The breakfast buffet was top notch.
Stayed 2 nights in Dec 2023
Response from Hilton Hiroshima on Jan 16, 2024
Dear Minou,Thank you very much for staying with us at the Hilton Hiroshima.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations at the restaurant.However, we are delighted to hear that you satisfied with our facilities and breakfast.We hope you will give us the opportunity to impress you on a return visit. Looking forward to welcoming you back to Hilton Hiroshima.

10/10 Excellent

Doris

Stayed 2 nights in Dec 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you so much for taking the time to leave us a review - each one is so important to us.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The Hilton was luxurious and comfortable. The staff was very nice and helpful, getting us a cab vert early in the morning. The breakfast buffet was amazing, as was the dinner buffet. It was interesting to see more Japanese in the restaurant than Westerners. The location was an easy walk to the atomic bombing museum.
Stayed 2 nights in Dec 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you very much for taking the time to provide us with your valuable feedback.We sincerely would like to thank you for your great comments about our hotel, and we are simply delighted that we have met your expectations.We are truly looking forward to welcome you back again at Hilton Hiroshima and to develop a good relationship with you.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you so much for taking the time to leave us a review - each one is so important to us.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this place!! Seems pretty much 5 star hotel in my opinion! The service was awesome, the food buffet excellent! the rooms so nice, spacious, clean and well serviced. Nothing I could complain about and a great location with taxi getting us from the shinkansen for around $20AUS which is very affordable.
Stayed 4 nights in Nov 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you very much for taking the time to provide us with your valuable feedback.We sincerely would like to thank you for your great comments about our hotel, and we are simply delighted that we have met your expectations.We are truly looking forward to welcome you back again at Hilton Hiroshima and to develop a good relationship with you.

10/10 Excellent

Beate

Stayed 2 nights in Nov 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you so much for taking the time to leave us a review - each one is so important to us.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.

10/10 Excellent

Samina

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 2 nights in Nov 2023
Response from Hilton Hiroshima on Nov 30, 2023
Dear Samina,Thank you very much for staying with us at the Hilton Hiroshima.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We here at the Hilton Hiroshima looks forward to welcoming you again in the near future.

10/10 Excellent

Oscar

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you so much for taking the time to leave us a review - each one is so important to us.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm welcome and super comfortable stay
Impressive hotel with lovely kind staff. Nice bathroom setup and really comfy bed. Overall room was immaculate but some of the glasses and cups were a little dusty/dirty. We left our towels hung up but were still provided fresh on day 2, not a problem just confusing.
Stayed 2 nights in Nov 2023
Response from Hilton Hiroshima on Nov 20, 2023
Dear Megan,Warm greetings from Hilton Hiroshima. Thank you very much for taking the time to provide us with your feedback.We are pleased to hear that you enjoyed your stay.However, we are very sorry to hear about your unsatisfactory experiences for the cleanliness of the room.We hope you will give us the opportunity to impress you on a return visit. Looking forward to welcoming you back to Hilton Hiroshima.

10/10 Excellent

Keiko

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely marvellous stay at the Hilton. Service was impeccable, from the bell service, check-in to anyone we came across! The hotel was clean, comfortable and really made our stay enjoyable. We used the jacuzzi and pool which was a nice option since we were travelling with children. Walkable to dining options and shopping. I would stay here again and would recommend it to anyone!
Stayed 3 nights in Nov 2023
Response from Hilton Hiroshima on Nov 20, 2023
Dear Keiko,Thank you for taking the time to leave us a review and for recommending us.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We here at the Hilton Hiroshima looks forward to welcoming you again in the near future.

10/10 Excellent

Liat, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this property and location. Super convenient and beautiful! Has great facilities and restaurants. Beautiful lobby area. Pool, Gym and spa were so clean! Highly recommend having lunch or dinner at the Mosaic restaurant on 6th floor. It has a beautiful outdoor terrace.
Stayed 3 nights in Nov 2023
Response from Hilton Hiroshima on Nov 20, 2023
Dear Liat、Los Angeles,Warm greetings from Hilton Hiroshima. Thank you very much for taking the time to provide us with your feedback.We are truly honored to learn you have enjoyed our facilities, services and convenient location. It is always a pleasure to receive such warm comments like yours, as it will help motivate the team.We here at the Hilton Hiroshima looks forward to welcoming you again in the near future.

10/10 Excellent

Martina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you so much for taking the time to leave us a review - each one is so important to us.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at a new hotel
It is a new hotel and thus, clean. It was a comfortable as expected from a Hilton chain. Surprisingly despite being a new hotel, the plugs are still not international-friendly. Thus bring your travel adapter or borrow it from the lobby. Be prepared to pay a small fine if you forget to return it. The distance from hotel to attractions is not that near. With luggage, best is to grab a cab/taxi from the JR Hiroshima station, approximately 1,500 yen. The breakfast buffet is sumptuous and variety is expected of a Hilton.
Stayed 2 nights in Oct 2023
Response from Hilton Hiroshima on Nov 6, 2023
Thank you for staying at Hilton Hiroshima and writing us valuable feedback.We are pleased to hear that you enjoyed your recent stay.A great breakfast is a great start to the day, and we strive to provide the best breakfast for our guests.We look forward to welcoming you back to our hotel in the not-so-distant future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hilton Hiroshima on Dec 25, 2023
Thank you very much for taking the time to provide us with your valuable feedback.We sincerely would like to thank you for your great comments about our hotel, and we are simply delighted that we have met your expectations.We are truly looking forward to welcome you back again at Hilton Hiroshima and to develop a good relationship with you.

10/10 Excellent

Solmaz

Traveled with family
Liked: Amenities
Well Hilton is Hilton you know what u are getting . We had a Deluxe room. It’s was spacious and clean . Walking distance to peace memorial park and main shopping street . Breakfast buffet was really good mixture of Japanese and western food.
Stayed 2 nights in Oct 2023
Response from Hilton Hiroshima on Nov 20, 2023
Dear Solmaz,Thank you so much for taking the time to leave us a review - each one is so important to us.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, room and breakfast. We truly thank you for your nicest comments.We look forward to welcoming you back to our hotel in the not-so-distant future.