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Reviews of Holiday Inn Express Heber City, an IHG Hotel

2.5 out of 5
Holiday Inn Express Heber City, an IHG Hotel
1268 S Main St, Heber City, UT

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 90 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Charles W

Traveled with partner
Liked: Cleanliness, property conditions & facilities
A little pricey for a semirural experience.
Stayed 1 night in May 2024
Response from Wesley M on May 9, 2024
Hello! Thank you so much for reviewing our property. We base our rates and prices off of the community rates surrounding our property. We will definitely take this into consideration for the future. We hope to welcome you back again, soon! Thank you!Wesley M.Front Office Manager

10/10 Excellent

Dawn, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wesley M. on May 9, 2024
Hello Dawn! Thank you so much for staying with us! We value your feedback and are happy to hear you had an amazing stay. If there's anything that we can do to make it better, please don't hesitate to reach out. Thank you!Wesley M.Front Office Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 29, 2024
Thank you!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful and the two hostesses were so kind and helpful. Five stars and two thumbs up!
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 29, 2024
Thank you!

10/10 Excellent

Dawn, Tempe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 29, 2024
Thank you!

10/10 Excellent

Kayela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was fantastic. Many exterior doors were damaged as well as the door to rhe enterence of the pool.
Stayed 1 night in Apr 2024
Response from Wesley Murphy on Apr 22, 2024
Hello! Thank you for staying at the Holiday Inn Express in Heber City. We are very glad that you enjoyed your stay with us! I apologize for the damaged doors, we will take a look at this and get them fixes asap. If there's anything we can do for you for the inconvenience, please do not hesitate to reach out. Thank you!Wesley M.Front Office Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tough to get in and out of but not far from everything
Stayed 1 night in Apr 2024
Response from Wesley Murphy on Apr 22, 2024
Hello, James! Thank you for staying at the Holiday Inn Express in Heber City! We are so glad that you enjoyed your stay with us and can't wait to welcome you back in the future. If there's anything that we can do for you, please do not hesitate to reach out. Thank you!Wesley M.Front Office Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called to tell them my son was checking in early in the morning, as he was driving from ND. At 4am they greeted him at the door and had his key right ready for him. Excellent service!
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 1, 2024
We aim to please....and get the tired in bed! Hope to see you again on your next trip to Heber City, Utah

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tirzah on Mar 26, 2024
thank you letting us know about your stay we hope you will come back again.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Tirzah on Mar 20, 2024
Thank you for letting us know about your stay. We hope you will come and stay with us again.

10/10 Excellent

Ben

Stayed 3 nights in Feb 2024
Response from Jennifer on Mar 20, 2024
Thank you!!

4/10 Poor

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My first night the room above me was extremely loud for hours. The road noise was loud and twice sirens from police and ambulance drove through the busy intersection the property is located on. I may have had an unusual experience but my stay was not good. I tried calling guest services 3 separate times about the room above me and each call went unanswered because the room phone didn't connect to the front desk. There was a busy signal. In the morning the breakfast attendant rudely asked my group if we were staying another night, which felt unwelcoming. When I bought a snack at the front desk I asked the person working where the nearest coffee shop was and they just said they don't drink coffee. I was surprised at the general lack of hospitality for my stay.
Stayed 2 nights in Feb 2024
Response from Tirzah on Feb 27, 2024
Thank you for letting us know about your stay. We will look into some of these things and see how we can improve on it.

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
While everyone was nice at the property, there were several points of failure with systems in place, communications, and employee empowerment. We arrived at 5pm and were checked into a VD room. The desk told us multiple times they were sold out, but for some reason wouldn’t check us into a different VC room, but instead asked us to wait while the room was cleaned. That took almost 2 hours, which is 4 times more than it should for a QNQN room. We were offered only snacks and to be in the room while she cleaned it. They then seemed to lose track of time and wouldn’t communicate with her due to a language barrier, and so we had to ask twice strong 7pm, if we could get in. We were assured management would know and reach out to us on Monday. That never happened. I do expect the hotel to make up for it with an IHG gift card, because this was a ridiculous situation. I worked in hotels for 8 years and there’s multiple different ways this could have been handled.
Stayed 2 nights in Feb 2024
Response from Tirzah on Mar 6, 2024
I am sorry for what happened we are looking into this and would like to talk with you.

6/10 Okay

michael

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tirzah on Feb 20, 2024
Thank you for letting us know about your stay. I am sorry you felt it was a 3 out of 5 stay. We hope you will try us again so we can improve on your stay at our hotel.

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the huge room. wish the pool would have been warmer
Stayed 1 night in Feb 2024
Response from Tirzah on Feb 17, 2024
Thank you for letting us know about your stay. We were happy to hear that you loved the room.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room, quiet environment, and the staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Casadei Ballard - Front Office Manager on Feb 7, 2024
Thank you!

10/10 Excellent

Dante

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Everything was great. The paint in the pool area was coming off the wall just needs a new paint job in there maybe like a teal or some type of waterproof paint so it doesn’t peel so easily when the humidity rises in the room.
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 5, 2024
Thank you! We have the pool shut down from February 18th through February 27th to have it repainted and the hot tub plastered. I am sorry it is an eye sore right now, but it will be remedied soon! I hope to see you on your next trip to Heber City!

10/10 Excellent

quin

Traveled with partner
Very clean, bed was comfy, Direct TV channels easily accessed, and the hot breakfast was great!
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 5, 2024
Thank you so much! We appreciate your feedback! Can't wait to see you on your next trip to Heber City!

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Casadei Ballard - Front Office Manager on Jan 31, 2024
Thank you for the review! We hope we get the opportunity to serve you again!

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from - Casadei Ballard Front Office Manager on Jan 30, 2024
Hello Jennifer,Thank you for the review. I'm sorry your stay was not to your expectations. If you would like to tell me more about it, we would love the feedback in order to find better ways to improve.

6/10 Okay

Ari

Liked: Cleanliness, staff & service, property conditions & facilities
During our stay there was a large group of teenage boys who were wrestling, running, and pounding on doors. All adults “supervising” were drinking in the lobby. Was not a pleasant environment for anyone else there.
Stayed 1 night in Jan 2024
Response from Jennifer on Jan 29, 2024
My apologies for the environment. We had spoken to the team as well as the adults several times. I wish we could say it won't happen again, but it has to do with the adults supervising, and us just trying to ensure they are listing to our quiet times.

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The place is very clean and nice. The room and bathroom was big. The bed was the best hotel bed that I’ve slept in! It was quiet and just felt comfortable. We didn’t have a chance to eat the breakfast.
Stayed 1 night in Jan 2024
Response from Casadei Ballard - Front Office Manager on Jan 22, 2024
Thank you for the king review! We are happy to hear that you enjoyed your stay with us, and that the beds were comfortable. We hope to be able to serve you again!

8/10 Good

DANA

Stayed 1 night in Jan 2024
Response from Casadei Ballard - Front Office Manager on Jan 18, 2024
Thank you!

10/10 Excellent

Dianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Casadei Ballard - Front Office Manager on Jan 16, 2024
Thank you for the great review!The Heber Team at Holiday Inn Express

10/10 Excellent

Brianne

Stayed 1 night in Jan 2024
Response from Casadei Ballard - Front Office Manager on Jan 8, 2024
Hello Brianne,Thank you for your kind review! We were happy to hear that you enjoyed your stay with us. I hope we get a chance to host you again in the future!

2/10 Terrible

Winston

Stayed 2 nights in Jan 2024
Response from Casadei Ballard - Front Office Manager on Jan 8, 2024
Hello Winston,I'm sorry to hear that your stay was not as pleasant as you would have hoped. Please let me know if there is anything I can do to help. We would love the opportunity to learn and grow from this experience with your feedback.

10/10 Excellent

luis

Stayed 1 night in Dec 2023
Response from Tirzah on Jan 3, 2024
Thank you for letting us know about your stay. We hope you will come back and stay with us again.

10/10 Excellent

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub are great. Breakfast was great too...
Stayed 2 nights in Dec 2023
Response from Casadei Ballard - Front Office Manager on Dec 29, 2023
Hello Kristen,Thank you for the kind review! We are so happy to hear you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Close to the Homestead crater. Breakfast was good.
Stayed 1 night in Dec 2023
Response from Casadei on Dec 9, 2023
Thank you for taking the time to write us a review. We are happy to hear that you enjoyed your stay with us and hope you will choose us again in the future!

8/10 Good

Larry

Liked: Cleanliness, staff & service
Very convenient, friendly service, clean. It is beginning to look a little dated and needs some renovation.
Stayed 1 night in Nov 2023
Response from Tirzah on Nov 25, 2023
Thank you for letting us know about your stay with us. I am happy to hear that our hotel was convenient, friendly and clean for you. I will take into consideration that you felt our hotel was dated and needs some renovations. We hope you will come and stay with us again.

10/10 Excellent

Ranee

Stayed 4 nights in Nov 2023
Response from Tirzah on Nov 22, 2023
Thank your for letting us know about your stay with us. We hope you will come back soon and stay with us again.

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jennifer on Nov 20, 2023
Thank you!

10/10 Excellent

Fernando

Stayed 1 night in Nov 2023
Response from Tirzah on Dec 9, 2023
Thank you for letting us know about your stay. We hope you will come and stay with us again.

8/10 Good

Steven, redlands

Great deal
Stayed 1 night in Nov 2023
Response from Tirzah on Nov 17, 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again.

8/10 Good

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tirzah on Nov 13, 2023
Thank you for letting us know about your stay with us. I hope you will come back and stay with us again, so we can improve on your experience with us.

8/10 Good

Robin

Stayed 1 night in Nov 2023
Response from Tirzah on Nov 8, 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again.

8/10 Good

Roland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok. A bit noisy and a bit overpriced
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 25, 2023
Thank you for your stay!

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 24, 2023
Thank you!

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was fine. It was nothing spectacular but it was exactly what we needed, a clean decently comfortable place to sleep for the night. Bed and pillows could be more comfortable. Breakfast was great!
Stayed 1 night in Oct 2023
Response from Tirzah on Oct 20, 2023
Thank you for letting us know about your stay with us. I am happy to hear that you enjoyed the bed, pillows and breakfast. We hope you will come back and stay with us again.

10/10 Excellent

Dirk

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tirzah on Oct 20, 2023
Thank you for letting us know about your stay with us. We hope you will come back and stay with us again.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was a cut above the average road trip hotel with warm cinnamon rolls! Room was nice with all necessities.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 6, 2023
Thank you!

6/10 Okay

Martha, Saint George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our first room had the noisiest air conditioner ever. The staff was great about moving us to another room for the second night. Unfortunately the refrigerator in that room made noise all night. The facility seemed to be very clean. The last few times we have stayed at a holiday inn their standards seem to be quite low.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 6, 2023
I apologize for the noise issues. We do pride ourselves in standards and do try to ensure our rooms are up to par for all guests. I will have maintenance check on the refrigerator today.

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Nice upgraded room!
Stayed 1 night in Sep 2023
Response from Tirzah on Oct 4, 2023
Thank you for letting us know about your stay. I am happy you enjoyed our upgraded room. We hope you will come and stay with us again.

8/10 Good

Nanci

Traveled with family
Liked: Amenities
The buildings in front of the property are an eyesore
Stayed 3 nights in Sep 2023
Response from Tirzah on Oct 3, 2023
Thank you for letting us know about your stay with us. I am sorry about the other buildings in front of our building we have tried contacting them several times to get their property more inviting. We are not allowed to touch their properties. We hope you will come and stay with us again.

10/10 Excellent

Camille

Stayed 1 night in Sep 2023
Response from Tirzah on Oct 23, 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again. We enjoyed having you stay with us.

8/10 Good

Tim

Stayed 1 night in Sep 2023
Response from Tirzah on Oct 23, 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again so we can improve on your experience with us.

10/10 Excellent

Debra, Taylorsvillle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Tirzah on Oct 3, 2023
Thank you for letting us know about your stay with us. We hope you will come and stay with us again.

10/10 Excellent

Deena

Stayed 1 night in Sep 2023
Response from Tirzah on Oct 2, 2023
Thank you for letting us know about your stay with us. We hope you will come and stay again.

10/10 Excellent

BRANDON

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 1 night in Sep 2023
Response from Jennifer on Sep 28, 2023
Thank you!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 1 night in Sep 2023
Response from Tirzah on Sep 27, 2023
Thank you for letting us know about your stay with us. I was happy to hear you thought our staff was very friendly. We hope you will come and stay with us again.