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Reviews of Days Inn by Wyndham Brantford

2.5 out of 5
Days Inn by Wyndham Brantford
460 Fairview Dr, Brantford, ON

Reviews

6.6
Rating 10 - Excellent. 196 out of 1002 reviews" "
Rating 8 - Good. 275 out of 1002 reviews" "
Rating 6 - Okay. 206 out of 1002 reviews" "
Rating 4 - Poor. 184 out of 1002 reviews" "
Rating 2 - Terrible. 141 out of 1002 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Derek

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and comfort.
Stayed 1 night in May 2024
Response from Samantha on May 22, 2024
Dear Christina, Thank you for taking the time to express your satisfaction with your experience at the Days Inn Brantford. We are thrilled to see that you had a positive experience and we look forward to seeing you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

fern

Disliked: Staff & service
Not happy with the reception we recieved. After traveling 3hrs we wanted to check-in and relax for a bit before dinner. We arrived at 2: 25pm and were told check-in was at 3 we would have to wait. I have never encountered this before. Very unusual in my experiences traveling.
Stayed 1 night in May 2024
Response from Samantha on May 20, 2024
Dear Fern, I sincerely apologize that we were not able to check you in ahead of our check in time. We do our very best to have our rooms ready and guests checked in as early as possible. We do hope you'll choose to return and allow us the opportunity to regain your trust! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, room is clean. Friendly front desk clerk
Stayed 1 night in May 2024
Response from Samantha on May 20, 2024
Dear Lisa, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Jason

Stayed 1 night in May 2024
Response from Samantha on May 20, 2024
Dear Jason, Thank you for taking the time to review your stay. We appreciate your feedback and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I had issues with that is the pricing . I was given a different amount on Expedia when I booked the rooms but noticed on my final invoice it was different .
Stayed 2 nights in May 2024
Response from Samantha on May 8, 2024
Dear Marie, Thank you for taking the time to rate your experience with us and address your concern. I sincerely apologize for the discrepancy there. I would be more than happy to look into the matter further for you if you'd like. We appreciate you bringing this issue to our attention. We are glad to see that overall you enjoyed your stay and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time i go to Brantford, this is the hotel i always stay at
Stayed 3 nights in Apr 2024
Response from Samantha on May 8, 2024
Dear Kayla, Thank you for your glowing 5-star review of the Days Inn Brantford. We are always excited to welcome back returning guests. We hope to see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The manager, Samantha, was extremely helpful and made the check in super easy.
Stayed 1 night in May 2024
Response from Samantha on May 8, 2024
Dear Margaret, Thank you for your kind words regarding the service provided. We are thrilled to see that you had a positive experience. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel, quiet and very helpful staff
Stayed 1 night in May 2024
Response from Samantha on May 8, 2024
Dear Karen, Thank you for your kind words and positive feedback. We are pleased to see that you had a positive experience and thank you for your recommendation! We hope to see you again in the future. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Devinder

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay and amazing value. comfortable clean beds
Stayed 1 night in Apr 2024
Response from Samantha on May 8, 2024
Dear Devinder, Thank you for taking the time to review your experience. We are thrilled to see that you enjoyed your stay! We hope to see you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Jay Manilal

Traveled with family and small children
The property was just fine not the best and a lot of missed information provided.
Stayed 1 night in Apr 2024
Response from Samantha on Apr 28, 2024
Dear Jay, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Aryn

Disliked: Cleanliness, property conditions & facilities
Could definitely use renovations but we opted for a very cheap place to stay as we just needed somewhere to sleep. Excellent spot for an in and out sleep but not good for actually wishing to enjoy the stay.
Stayed 1 night in Apr 2024
Response from Samantha on Apr 28, 2024
Dear Aryn, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. I do hope you'll choose to return to see any changes we've made. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Samantha on Apr 28, 2024
Dear Fernando, Thank you for taking the time to rate your experience with us. We are pleased to see that you had a positive experience. We do hope you'll choose to stay again so that we can have the opportunity push that rating to a perfect one! Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, helped with all questions
Stayed 1 night in Apr 2024
Response from Samantha on Apr 28, 2024
Dear Sara, Thank you for taking the time to share your experience. We are thrilled to see that you had a positive experience and that our staff contributed to that 5/5 rating. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Erin, Cochrane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is centrally located in Brantford.
Stayed 3 nights in Mar 2024
Response from Samantha on Apr 28, 2024
Dear Erin, Thank you for taking the time to rate your experience with us. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

John

Stayed 1 night in Apr 2024
Response from Samantha on May 20, 2024
Dear John, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

6/10 Okay

Donna, Atlanta

Stayed 1 night in Apr 2024
Response from Samantha on May 20, 2024
Dear Donna, Thank you for taking the time to rate your experience with us. We truly appreciate your feedback and hope to see you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
I slept like a rock Bed was very comfy
Stayed 1 night in Apr 2024
Response from Samantha on Apr 30, 2024
Dear Joanne, Thank you for your amazing review of the Days Inn Brantford. We are thrilled to see that you slept well and had a great experience. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Pamela, Ottawa

Disliked: Staff & service, amenities, property conditions & facilities
The staff are very inflexible. Asked for about a half hour late checkout and he came knocking at the door promptly at 11:30 to ask us to leave. Hardly any people in hotel. They don’t enter the room at any time and if you need clean towels you have to leave them on the floor outside your room.
Stayed 2 nights in Apr 2024
Response from Samantha on Apr 18, 2024
Dear Pamela, Thank you for taking the time to review your experience with us. I sincerely apologize that you were not satisfied. I will follow up with your areas of concern and we will strive as a team to improve the experience we provide to our guests. If you do require a full Housekeeping service during your stay you are more than welcome to request it and we'd be happy to come in. Typically for a 2 night stay we replace the towels and garbage at your request. Thank you again for your time. We do hope you'll choose to return so that we can begin to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Bhinder

Great
Stayed 1 night in Apr 2024
Response from Samantha on Apr 18, 2024
Dear Bhinder, Thank you for your glowing 5-star rating of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Carlos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 1 night in Apr 2024
Response from Samantha on Apr 18, 2024
Dear Carlos, Thank you for taking the time to rate your experience with us. We appreciate your rating and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Cindy

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Samantha on Apr 18, 2024
Dear Cindy, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

10/10 Excellent

Santosh Reddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant stay ..
Stayed 2 nights in Apr 2024
Response from Samantha on Apr 10, 2024
Dear Santosh, Thank you very much for reviewing your recent stay. It was a pleasure hosting you and your family. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Rudy

Poorly maintained
Stayed 1 night in Apr 2024
Response from Samantha on Apr 10, 2024
Dear Rudy, I am very sorry to see that you were not satisfied with your stay. We do hope you'll choose to return and allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

phil

Stayed 1 night in Apr 2024
Response from Samantha on Apr 28, 2024
Dear Phil, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Margaret

Stayed 1 night in Apr 2024
Response from Samantha on Apr 28, 2024
Dear Margaret,Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

6/10 Okay

Matt

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is terrible. No selection and not cooked well. Every day. Beds are older and have very little support. Heat/air need updating in some rooms.
Stayed 4 nights in Mar 2024
Response from Samantha on Apr 4, 2024
Dear Matt, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We appreciate your feedback and hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Pauline

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is run down and not worth the money. Also the complimentary breakfast was disgusting and there was NO MEAT! Bacon, sausage...something but it would probably have not been good either
Stayed 1 night in Mar 2024
Response from Samantha on Apr 4, 2024
Dear Pauline, Thank you very much for providing us your feedback. I apologize that you were not happy with your experience with us. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We do follow all of the brand standards provided by Days Inn regarding our breakfast offerings but do appreciate your suggestions. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable for the most part but there are no USB ports anywhere in the hotel... the pillows were not very comfortable.
Stayed 1 night in Mar 2024
Response from Samantha on Apr 4, 2024
Dear Annette, Thank you for taking the time to share your experience with us. We are pleased to see that overall you enjoyed your stay. We appreciate your feedback regarding the pillows. We do have USB outlets in the back of the television but we also have phone chargers available at the Front Desk should you require them again in the future. Thank you again for taking the time to share your experience. We hope to see you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Jose

Traveled with family
Disliked: Cleanliness
They need to update the entire property
Stayed 1 night in Mar 2024
Response from Samantha on Apr 4, 2024
Dear Jose, Thank you for taking the time to review your stay. We apologize that you did not have a positive experience.We are always renovating and updating our property so we do hope you'll choose to return so that we can show you our improvements and begin to regain your trust.Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Alannah

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 1 night in Mar 2024
Response from Samantha on Apr 4, 2024
Dear Alannah, Thank you for taking the time to rate your experience with us. We hope you'll choose to stay with us again in the future.Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Daniel & Aaron

Traveled with group
Liked: Staff & service, amenities
We were not aware we had a door to a connecting room with a screaming child until midnight . Room was clean and staff were very friendly !
Stayed 1 night in Mar 2024
Response from Samantha on Mar 18, 2024
Dear Daniel & Aaron, Thank you for taking the time to review your recent stay. I truly appreciate your feedback and sincerely apologize for the issue you experienced. Thank you for your compliments regarding your stay as well. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Jeremy

Stayed 1 night in Mar 2024
Response from Samantha on Apr 4, 2024
Dear Jeremy, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

4/10 Poor

Gavin

Business traveler
Disliked: Property conditions & facilities
Toilet loose on floor. Too much furniture in room hard to walk around second bed, 2nd table stuck out too far in room. All doors in hallways slammed shut with a lot of noise. After second night there woke up with bug bites on upper part of my body, showed to concierge. Low quality TV.
Stayed 3 nights in Mar 2024
Response from Samantha on Mar 11, 2024
Dear Gavin, As we discussed I appreciate you bringing the issues you experienced to my attention. I can assure you that the maintenance issues have been resolved and your room has been thoroughly inspected, there is no bug activity in that room at all. Thank you again for taking the time to review your stay. We hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Benjamin

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Samantha on Mar 5, 2024
Dear Benjamin, We are sorry to see that things didn't go as planned. Please feel free to connect with us to discuss the issue you experienced. Yours in Hospitality, Samantha HaroldAssistant General Manager

6/10 Okay

Trisha

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Samantha on Mar 5, 2024
Dear Trisha, Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to see you again soon! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Joanne

Stayed 1 night in Feb 2024
Response from Samantha on Mar 25, 2024
Dear Joanne, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

8/10 Good

Norman, Belle River

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Shower pressure was low and couldn't control temperature.
Stayed 1 night in Feb 2024
Response from Samantha on Mar 2, 2024
Dear Norman, Thank you very much for providing us your feedback. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We are happy to see that overall you had a positive experience and look forward to seeing you again. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Erin

Disliked: Property conditions & facilities
Older property, but good location
Stayed 2 nights in Feb 2024
Response from Samantha on Mar 2, 2024
Dear Erin, Thank you for taking the time to review your stay. We are happy to see that overall you had a positive experience. We are continuously renovating and upgrading our property so we do hope you'll choose to return to see the changes we've made. Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Erica

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Samantha on Mar 2, 2024
Dear Erica, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Lisa

Traveled with partner
Disliked: Property conditions & facilities
Horrible breakfast and small beds
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Lisa, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

Donna

Stayed 1 night in Dec 2023
Response from Samantha on Feb 21, 2024
Dear Donna, Thank you for taking the time to review your recent stay; we are pleased to see that you had a positive experience. We hope you see you again soon! Yours in Hospitality, Samantha HaroldAssistant General Manager

2/10 Terrible

Mat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Samantha on Feb 21, 2024
Dear Mat, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024
Response from Samantha on Mar 25, 2024
Dear Adrian, Thank you for your glowing 5-star review of the Days Inn Brantford! We are very pleased to see that you enjoyed your stay and look forward to seeing you again soon. Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Rates and location
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear David, Thank you for taking the time to rate your experience with us. We are happy to see that you had a positive experience. We hope to see you again soon! Yours in Hospitality,Samantha Harold Assistant General Manager

6/10 Okay

Isam

Disliked: Amenities
Nothing
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Isam, Thank you for taking the time to rate your experience with us. We do hope you'll choose to stay again in the future. Yours in Hospitality,Samantha HaroldAssistant General Manager

2/10 Terrible

Maryna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Maryna, Thank you for taking the time to review your recent stay. I apologize that you did not have a positive experience. We do hope you'll choose to return to allow us the opportunity to regain your trust. Yours in Hospitality,Samantha HaroldAssistant General Manager

6/10 Okay

jeremy

Liked: Cleanliness, staff & service
Room 235: Desk chair and towels seen better days, motor for shower fan on last legs. Heater works but runs too constant. Other then that things were good
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Jeremy, Thank you very much for providing us your feedback. We appreciate the time it took to pass this information along and will use the feedback as guidelines to help improve the overall experience our guests encounter when staying here. We can ensure you that the maintenance issues have been resolved. We hope you'll choose to stay with us again! Yours in Hospitality,Samantha HaroldAssistant General Manager

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were poor .Otherwise was very satisfied.
Stayed 4 nights in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Dennis, Thank you for taking the time to review your stay with us. We are pleased to see that you had a positive experience!Though we do follow all of the brand standards in regards to our breakfast items we can appreciate that there is always room for improvement! Yours in Hospitality,Samantha HaroldAssistant General Manager

4/10 Poor

Steven

Disliked: Cleanliness, property conditions & facilities
Here’s the reasoning behind my rating: Bed was not a queen, rather it was a double Bed squeaked Tv picture quality was poor ( Room had the scent of the a/c A/c was difficult to operate Under the bed was dirty Not enough towels (and those that we received were not clean) Lack of hygiene products Bathtub was out of date Desk chair was not stable and had suffered lots of wear and tear No couch as represented on the website Breakfast- eggs were thin and rubbery; fruit selection was restricted to apples; coffee was not pleasant more than likely due to not cleaning the machine; bread was kept in bags which meant that guests would have to place their hands in the bag to retrieve slice(S) and the fridge which stored the milk and juice was not cold.
Stayed 1 night in Feb 2024
Response from Samantha on Feb 19, 2024
Dear Steven, Thank you for taking the time to address your concerns. We are sorry to see that you did not have a positive experience. I would like to confirm that your room did in fact have a queen sized bed in it. We do appreciate your feedback and will look into any matters you've mentioned immediately. We again would like to apologize that you were not satisfied with your experience. Yours in Hospitality,Samantha HaroldAssistant General Manager