2 outdoor pools

Reviews of Crowne Plaza Resort Guam, an IHG Hotel

4 out of 5
Crowne Plaza Resort Guam, an IHG Hotel
801 Pale San Vitores Road, Tumon, Tamuning

Reviews

8.4

Very Good

Rating 10 - Excellent. 87 out of 182 reviews" "
Rating 8 - Good. 63 out of 182 reviews" "
Rating 6 - Okay. 19 out of 182 reviews" "
Rating 4 - Poor. 7 out of 182 reviews" "
Rating 2 - Terrible. 6 out of 182 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Still construction ongoing, kiddy pool not open. However, our room had extra robes and pillows. There was a pretty set up on our bed with towels and a spray to sleep!
Stayed 1 night in May 2024
Response from Adrian on May 19, 2024
Dear James,Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Resort Guam. We truly appreciate your comments and are glad to hear that you enjoyed some aspects of your visit.It's wonderful to know that you found the extra robes and pillows in your room to be a pleasant touch and appreciated the special towel arrangement and sleep spray. Our team strives to add these little details to make your stay more comfortable and memorable.We apologize for any inconvenience caused by the ongoing construction and the closure of the family pool. We understand how this may have impacted your stay, and we are working diligently to complete these enhancements as swiftly as possible to provide an improved experience for our guests.Your patience and understanding during this renovation period mean a lot to us. We hope to have the pleasure of welcoming you back in the future when all our amenities are fully available and the enhancements are complete.Thank you once again for your valuable feedback and for choosing to stay with us.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed.
Stayed 1 night in May 2024
Response from Adrian on May 6, 2024
Dear Michael,Thank you for choosing Crowne Plaza Resort Guam for your recent stay, and for sharing your feedback with us. We are thrilled to hear that you found our hotel beautifully designed.At Crowne Plaza Resort Guam, we strive to create a welcoming and aesthetically pleasing environment for our guests, and it is rewarding to hear that our design resonated with you.Thank you for your kind words, and we look forward to welcoming you back for another delightful stay in the future.

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Adrian on May 5, 2024
Dear James,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are delighted to hear that you enjoyed your experience with us and had a pleasant stay.Providing exceptional service and creating memorable experiences for our guests are our top priorities, and we are thrilled that we could meet your expectations during your time at Crowne Plaza Resort Guam.Should you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We value your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Kraig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Adrian on Apr 13, 2024
Dear Kraig,Thank you for choosing to stay at Crowne Plaza Resort Guam during your recent visit. We are delighted to hear that you enjoyed your experience with us and that your stay met your expectations.Our team works diligently to provide exceptional service and create memorable experiences for our guests, and we are thrilled to learn that we succeeded in making your stay enjoyable.We appreciate your positive feedback. Your satisfaction is our priority, and it motivates us to continue delivering outstanding hospitality.We hope to have the pleasure of welcoming you back to Crowne Plaza Resort Guam in the future. If there is anything else we can assist you with or if you have any suggestions for how we can improve further, please do not hesitate to let us know.Thank you once again for choosing Crowne Plaza Resort Guam. We look forward to serving you again soon.

10/10 Excellent

Xi

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Adrian on Apr 5, 2024
Dear Xi,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are delighted to hear that you enjoyed your experience with us and that your stay was memorable.We appreciate your positive feedback about our facilities, services, and overall hospitality. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and it's always rewarding to receive such kind words from our guests.Your satisfaction is our top priority, and we look forward to welcoming you back to Crowne Plaza Resort Guam in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Thank you once again for your valuable feedback and for choosing Crowne Plaza Resort Guam. We hope to see you again soon!

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service at check-in. Hotel staff are very attentive and helpful. The breakfast buffet in the morning is outstanding, with a wide variety of foods from which to select. The coffee is great! The hotel is slightly dated, however, it is incredibly clean and the rooms are very nice and stylish. Shower-head/faucet in bathroom is a little lower than I expected, but manageable. It will be a little difficult for taller people. Only a few English speaking channels on TV. Internet connections in room and throughout hotel are good. The hotel is connected to a large Mall.
Stayed 4 nights in Mar 2024
Response from Adrian on Mar 29, 2024
Dear Alexandra,Thank you for choosing to stay at Crowne Plaza Resort Guam and for sharing your detailed feedback with us. We greatly appreciate your insights and are delighted to hear about your positive experiences during your recent stay.It's wonderful to know that you found our customer service at check-in to be excellent and that our staff were attentive and helpful throughout your stay. We take great pride in providing exceptional service to our guests, and your kind words are truly motivating for our team.We are thrilled that you enjoyed our outstanding breakfast buffet with its wide variety of delicious foods and great coffee. Your feedback regarding the hotel's appearance being slightly dated is duly noted, but we are glad that you found our property incredibly clean and the rooms stylish and comfortable. We will certainly take your comments about the shower-head/faucet height into consideration for future improvements.Regarding the TV channels, we apologize for any inconvenience caused by the limited English-speaking channels. We will review this aspect to ensure a more diverse selection for our guests in the future.We are pleased to hear that you had a good internet connection throughout the hotel and that our location connected to a large mall was convenient for you.Thank you once again for your valuable feedback and for choosing Crowne Plaza Resort Guam. We look forward to welcoming you back for another memorable stay soon. Should you have any further feedback or requests, please feel free to contact us directly.

10/10 Excellent

AMRA

Stayed 3 nights in Feb 2024
Response from Mark Ocampo on Feb 11, 2024
Dear AMRA,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve guest satisfaction. We also appreciated the great score you have provided for your overall experience. As a loyal IHG One Rewards Member, your feedback really means a lot to us as we pride ourselves to live up to the IHG brand.If you have missed something to indicate on your survey or would like to recognize any one of our team members, please do not hesitate to reach out to me with the contact information provided below. I would like to know more about your opinions so we may ensure that the next time you stay with us will be an even greater experience, and recognize those who have went above and beyond to ensure you had memorable experience.We look forward to welcoming you back. Si yu’us ma'ase, and have a wonderful day.Best regards,Mark OcampoAssistant Front Office Manager671-646-5880mark.ocampo1@ihg.com

6/10 Okay

Valene

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel seems unable to accommodate and keep up with demand whether it’s getting your room ready on time (3hrs late), providing adequate space for guests at pool, keeping up with food/drink orders by the pool, and buffet is overpriced for how hit and miss it is. As far a service goes, front desk, food & bev, and room service workers were all extremely nice & friendly. Lifeguards were ok. The property itself looks a lot better, but still needs a lot of work. Beach access was inconvenient, towel access by pool is inconvenient as you have to walk from one side of hotel to the other to get a towel if you’re in the kid pool area. Even though there was a towel drop off/pick up station I was told by lifeguard that they don’t pass out towels there, even though I picked one up from there the day before. Hotel is just inconsistent all around. Seems like a work in progress so I may try it out again.
Stayed 3 nights in Dec 2023
Response from Adrian on Jan 4, 2024
Dear Valene,Greetings from Crowne Plaza Resort Guam!Thank you for taking the time to share your detailed feedback regarding your recent stay with us. Your insights are invaluable, and we appreciate your candid comments about various aspects of your experience.We want to extend our sincere apologies for any inconveniences you encountered during your stay. We understand the importance of a seamless experience, and we regret falling short of your expectations in certain areas.Your positive comments about the friendliness of our front desk, food & beverage, and room service teams are heartening. We take pride in our team members, and it's wonderful to hear that they made a positive impact on your stay.We also appreciate your constructive feedback regarding the challenges you faced, such as the delay in room readiness, pool space, and buffet experience. Please be assured that we are actively addressing these issues to enhance our services and improve the overall guest experience.Your comments about the property's appearance and the challenges with beach and towel access are duly noted. We are committed to making necessary improvements to create a more seamless and enjoyable environment for our guests.We genuinely value your feedback, and your willingness to consider trying us again is greatly appreciated. Should you decide to return, we would be honored to have the opportunity to provide you with a more positive experience.If there are specific details you'd like to discuss further or if there's anything we can do to address your concerns, please feel free to reach out directly.Thank you once again for choosing Crowne Plaza Resort Guam. We look forward to the possibility of welcoming you back and exceeding your expectations in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Adrian on Jan 4, 2024
Dear David,Warm greetings from Crowne Plaza Resort Guam!We trust this message finds you well.It is with immense pleasure that we extend our sincerest gratitude for choosing Crowne Plaza Resort Guam as your preferred accommodation during your recent visit. We are delighted to learn that you thoroughly enjoyed your stay with us.Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. Knowing that we have contributed to your positive experience brings us immense joy. Your satisfaction is our top priority, and we are thrilled to have met your expectations.We appreciate your kind words and are genuinely grateful for your patronage. Should you have any further feedback or if there is anything specific you would like to share about your stay, please feel free to reach out. Your insights are valuable as we continuously strive to enhance our services.Once again, thank you for choosing Crowne Plaza Resort Guam. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay in the future.Safe travels, and please do not hesitate to contact us if there is anything we can assist you with.

10/10 Excellent

Nambriea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Adrian on Dec 12, 2023
Dear Nambriea,Thank you for choosing Crowne Plaza Resort Guam! We appreciate your visit and are delighted to hear you enjoyed your stay. We look forward to welcoming you back soon.

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was exceptionally courtesy and friendly. Very professional
Stayed 1 night in Nov 2023

10/10 Excellent

Donald Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful. We love the food at the restaurant. The staff is so friendly and helpful and went out of their way to help you. The rooms were kept clean and very nice. A must if you are staying in Guam
Stayed 5 nights in Nov 2023
Response from Adrian on Nov 24, 2023
Greetings Donald Paul,Thank you for providing us with your very generous feedback on your most recent stay with us. We will be sure to maintain and improve the level of service that you have experience during your stay.Have a great day and be safe!

10/10 Excellent

Arleta

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely place to stay. Will recommend to friends.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Edward, Waipahu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was excellent, but IHG member dont have much importance in comparison to non member. My co-worker who is a non IHG member has better treatment than me during our visit. Given 2 twin beds with gov't rate and was not given preferred window view when requested.
Stayed 1 night in Oct 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mark Ocampo on Oct 9, 2023
Dear Mary Ann,Hafa Adai and warm greetings from the Crowne Plaza Resort Gaum. Thank you so much for taking the time to complete our survey regarding your stay. We are always looking for new ways to improve our guest satisfaction. We also appreciated the great score you have provided for your overall experience. If you have missed something to indicate on your survey or would like to recognize any one of our team members, please do not hesitate to reach out to me with my contact information provided below. I would like to know more about your opinions so we may ensure that the next time you stay with us will be an even greater experience and recognize those who have went above and beyond to ensure you had memorable experience. We look forward to welcoming you back. Si yu’us ma’ase and have a wonderful day.

10/10 Excellent

celso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious beds
Stayed 3 nights in Sep 2023
Response from Adrian on Oct 23, 2023
Hafa AdaiWarm greetings once again from the Crowne Plaza Resort Guam!We are so glad that you were able to complete our survey and provide feedback so that we may improve the services that we provide to our most valued guest. We thank you for your continuous loyalty to our IHG Hotels and Resorts. We appreciate the wonderful score that you have provided, and we will ensure that we will maintain the same level of service for your future visits.We thank you about the comment regarding our beds. We do take pride in the level of comfort that our guest experiences.Should you have any your recent stay or might have missed something to indicate in your survey, please do not hesitate to email me anytime. Thank you again for your loyalty and we will look forward to welcoming you soon in the near future visit to Guam. Si yu’us ma’ase and have a wonderful day!

8/10 Good

Rhea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nicely renovated property and the staff are friendly. Room was mostly clean, though I found the luggage tag/sticker from the previous guest on the floor in the bathroom. Front desk should check the system before telling the customer that they need to charge them for another night (I paid in full when I checked in).
Stayed 2 nights in Sep 2023

10/10 Excellent

YoonJun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach-view room peovided.
Stayed 3 nights in Sep 2023

8/10 Good

MARIA ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities
Dining experience is not up to par, breakfast items were repeated at lunch??
Stayed 5 nights in Aug 2023

2/10 Terrible

Thomas M

Disliked: Cleanliness, property conditions & facilities
The hotel itself is good, but our room has no A/C for 2 days and we couldn't sleep. We will not return to this hotel again.
Stayed 6 nights in Jul 2023
Response from Marvin on Aug 7, 2023
Hafa Adai valued guest,Thank you for sharing your review for the Crowne Plaza Resort Guam. We apologize for the troubles with your A/C in your room. We hope it was addressed with the management team during your stay to have assisted you in a room change or an A/C service. We regret to know that that we did not meet your expectations and we hope to get another chance in making your next visit more pleasurable.Sincerely,MarvinAssistant Front Office Manager

8/10 Good

Masaki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was far from the center of shopping place
Stayed 5 nights in Jul 2023

8/10 Good

Kristina

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place for families!
Kids loved the new kids pool and it was friendly for parents with little and bigger kids. They need to add more shade around the pool for parents and kids to rest. Rooms were good size for family of four and well set up. The Terrace Resturant had good food but price. We like the ambiance of the hotel.
Stayed 1 night in Apr 2023
Response from Marvin - Assistant Front Office Manager on Apr 18, 2023
Hafa Adai Valued guest, Thank you for taking the time to tell us about your experience at Crowne Plaza RESORT GUAM.We appreciate your rating on the review and the positive comments about our staffs and facilities. Please know that we value your feedback as we continuously make changes to our brand to improve our overall guest experience. Again, thank you for staying at the Crowne Plaza Resort Guam and we hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Terance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cafe
Stayed 1 night in Apr 2023
Response from Marvin - Assistant Front Office Manager on Apr 13, 2023
Hafa Adai valued guest,Thank you for sharing your review. We value your feedback as we continue to make changes with our services to improve our overall guest experience. Please feel free to contact us to share any other feedback you may have. We hope to see you visit our resort again.

10/10 Excellent

Jae Yeol

Stayed 1 night in Feb 2023
Response from Marvin - Assistant Front Office Manager on Mar 28, 2023
Hafa Adai Valued guest! Thank you for sharing your review at the Crowne Plaza Resort Guam. We are grateful for your positive rating and we hope to have the chance in serving you as our guest at the hotel again. Please feel free to let us know if you need any assistance.

10/10 Excellent

Sandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place
Stayed 2 nights in Feb 2023
Response from Crowne Plaza Resort Guam on Feb 19, 2023
Dear Sandra,Thank you for your time and valuable feedback.We are glad that your stay was enjoyable and that our property was great for your experience. We will continue to try our very best to provide you a comfortable and satisfactory environment. We look forward to having you stay with us again soon in the future.

8/10 Good

MELISSA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were GREAT... There was no ironing board and iron available any where in the hotel... they have gone to steamers... They DON'T work Can only get buffet now in the restaurant. No small meals except at the bar. They need planter boxes outside by the front door ... too much cement.. I miss the old Fiesta.. No comparison ..
Response from Crowne Plaza Resort Guam on Jan 20, 2023
Dear Melissa,Hafa Adai! Thank you for choosing Crowne Plaza Resort Guam for your stay! Thank you for taking time to share your feedback. We are happy to hear that our staffs were friendly and helpful during your stay.We are sorry that your experience with us in regard to the steamer and restaurant selection was less than ideal. With your valuable feedback, we will work harder to develop and improve our services and ensure a better experience on your next visit. We will try our very best to provide you a comfortable and satisfactory environment. We look forward to having you stay with us again soon in the future. Sincerely,

6/10 Okay

Verified traveler

Business traveler
Liked: Amenities
Disliked: Staff & service
hotel is really was old but clean. need to upgrade
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our group reserved a rooms and when We arrived they did not have our rooms available And we ended up having to share rooms. We were told they had no extra rooms, but when the lights did not work in one of the rooms magically an empty room appeared that we were moved to and we ended up having to share rooms. We were told they had no extra rooms, but when the lights did not work in one of the rooms magically an empty room appeared that we were moved to.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the ocean front even on the second floor overlooking the roof from the hotel lounge.
Stayed 2 nights in Feb 2020
Response from Guest Relations Agent on Mar 12, 2020
Hafa Adai, Thank you for choosing to stay with us here at the Fiesta Resort Guam and for taking the time to complete a review. Looking forward to welcoming you back to the hotel in the near future. Best Regards,

4/10 Poor

Kim, North Carolina

Liked: Cleanliness
Disliked: Amenities
For this price I expected a lot more from this property, and I would not stay here again. Pros: hotel is close to the airport and the shuttle driver was waiting when we arrived. It was a nice service after a very long flight and the price seemed reasonable at $12 per per/per way. Cons: the rooms were dated. The mattress was as hard as a rock and absolutely abysmal to sleep on. The shower head was a hot mess and water leaked from the bottom of the tub. To end a rough nights sleep, there is not a coffee option in the room nor was there coffee in the lobby. Overall super dosapppointing for a pretty high price point. Would recommend finding an alternative.
Stayed 1 night in Feb 2020
Response from GuestRelations on Mar 5, 2020
Thank you for taking the time to review. Your opinion is well known to the Fiesta's management. It is shameful that the Fiesta Resort did not meet your expectations for the facilities, rooms and services it offers. We sincerely apologize. Please give us another chance to serve you better in the future. Your review is important because it gives us the opportunity to review what we are doing well and what we need to improve. Thank you again for your honest feedback that will help us improve our service.

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Upon arrival I have to wait 2 hours to check in. This happened at 4:00 pm on a Friday
Stayed 1 night in Feb 2020
Response from Guest Relations Agent on Feb 27, 2020
Hafa Adai, We are regretful to learn that your check in and experience were not up to your expectation. We apologize for any inconvenience you may have experienced.Your valued feedback will be forwarded to respective departments for our improvement and immediate action will be taken. We hope we can be given another opportunity to welcome you back in the near future. . Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The property is an older maintained resort. The lower rooms have obstructed ocean views. Staff were accommodating and friendly.
Stayed 2 nights in Jan 2020
Response from Guest Relations Agent on Mar 12, 2020
Hafa Adai, Thank you for choosing to stay with us here at the Fiesta Resort Guam and for taking the time to complete a review. Looking forward to welcoming you back to the hotel in the near future. Best Regards,

10/10 Excellent

minn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good good good good good good good good good good good
Stayed 2 nights in Aug 2019
Response from Guest Relations Agent on Jan 19, 2020
Thank you very much for your excellent rating. We are so grateful to know that your recent stay with us was enjoyed and everything was to your total satisfaction that you would certainly return when you next visit Guam.We look forward to welcoming you back soon!

8/10 Good

TATSUYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great time with my family.
Stayed 2 nights in Dec 2019
Response from Guest Relations Agent on Jan 6, 2020
Hafa Adai and thank you for staying at the Fiesta Resort Guam. We appreciate your kind feedback and hope to welcome you back again! Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, staff, beach and room, World Cafe activities for guests
Stayed 4 nights in Dec 2019
Response from Guest Relations Agent on Dec 26, 2019
Thank you so much for choosing to make Fiesta Resort Guam your home during your vacation time!We look forward in having you with us once again.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Guest Relations Agent on Dec 19, 2019
Greetings from Fiesta Resort Guam. Thank you for choosing to stay with us and for taking your valuable time to provide us with your feedback. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Guest Relations Agent on Dec 19, 2019
Greetings from Fiesta Resort Guam. Thank you for choosing to stay with us and for taking your valuable time to provide us with your feedback. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Guest Relations Agent on Dec 19, 2019
Greetings from Fiesta Resort Guam. Thank you for choosing to stay with us and for taking your valuable time to provide us with your feedback. Best Regards,

10/10 Excellent

Carl N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many Thx For Service towards Humanities 🤗
Stayed 2 nights in Dec 2019
Response from Guest Relations Agent on Dec 19, 2019
Greetings from Fiesta Resort Guam. Thank you for choosing to stay with us and for taking your valuable time to provide us with your feedback. Best Regards,

8/10 Good

NAKAKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Adrian on May 19, 2024
Dear Nakako,Thank you so much for taking the time to share your positive experience at Crowne Plaza Resort Guam! We are delighted to hear that you enjoyed your stay with us.It's wonderful to know that our amenities, services, and the hospitality of our staff met your expectations. We strive to provide each of our guests with a memorable and relaxing experience, and your feedback assures us that we are on the right track.We sincerely hope to welcome you back to Crowne Plaza Resort Guam in the near future. Should you need any assistance with future reservations or have any special requests, please do not hesitate to reach out to us.Thank you once again for choosing to stay with us and for your wonderful review.

10/10 Excellent

KO

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
とても素晴らしいホテルです!部屋の広さ、浴槽もついており、快適に過ごせました。ラウンジ付きの部屋で、日中はジュースで、夕方からアルコールも3時間飲み放題でした。軽食もついており、夕飯食べに行く必要もないくらいです。プールの陽当たりも最高で午前中、午後と一日中楽しめました。場所も5-10分歩けば日本食屋もやABCストアもあるので、便利です。また、日本人のマネージャー?が駐在しており、親切に色々と対応していただきました。グアムに行くなら、このホテルが1番です。キッズプールとビーチが工事中なので、完成が楽しみです。
Stayed 3 nights in May 2024
Response from Adrian on May 10, 2024
Dear Ko,Thank you so much for choosing Crowne Plaza Resort Guam for your recent stay and for sharing your fantastic feedback with us. We are thrilled to hear that you had a wonderful experience and enjoyed all aspects of your stay.We are delighted that you found your room spacious and comfortable. We strive to provide a relaxing and enjoyable experience for our guests, and we are pleased that you found it convenient.Our pool area is indeed a highlight of our resort, and we are glad that you were able to enjoy the sun and have a great time throughout the day. We are also happy to hear that our location was convenient for you. Our Japanese-speaking manager and our team were thrilled to assist you during your stay. Providing excellent service and ensuring our guests have a memorable experience is our top priority, and we are delighted that you felt well taken care of.We appreciate your patience regarding the ongoing construction of the kids' pool and beach area. We are working hard to enhance our facilities, and we look forward to welcoming you back to experience the completed areas soon!Once again, thank you for choosing Crowne Plaza Resort Guam. We can't wait to welcome you back for another fantastic stay in the future.

6/10 Okay

Takeshi

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I was not told upon reservation that the beach was not accessible from hotel due to the construction. We’d switch the hotel as it was the primary reason for us to choose this hotel
Stayed 5 nights in Apr 2024
Response from Adrian on May 5, 2024
Dear Takeshi,Thank you for choosing Crowne Plaza Resort Guam for your recent stay, and we appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the unavailability of beach access due to ongoing construction, especially since it was a primary factor in selecting our hotel.We understand the importance of accurate information and ensuring that our guests have a seamless experience. We regret that you were not informed about this limitation upon reservation, and we apologize for any disappointment or inconvenience it may have caused.Please rest assured that we take your feedback seriously, and we will review our communication procedures to ensure that such instances are avoided in the future.If you have any further feedback to share, please feel free to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

YUTA

Stayed 2 nights in Apr 2024

10/10 Excellent

KEIGO

Stayed 5 nights in Apr 2024

10/10 Excellent

Yuta

Stayed 4 nights in Apr 2024

8/10 Good

Mizunaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Adrian on Apr 9, 2024
Dear Mizunaga,Thank you for choosing Crowne Plaza Resort Guam for your recent stay and for sharing your positive experience with us. We are thrilled to hear that you enjoyed your time at our resort and had a wonderful stay.Creating memorable experiences for our guests is our top priority, and we are delighted that you found your stay enjoyable. Your feedback motivates us to continue providing exceptional service and amenities to all our guests.We look forward to welcoming you back to Crowne Plaza Resort Guam for another fantastic stay. If there is anything specific you would like during your next visit, please do not hesitate to let us know.Thank you once again for choosing us, and we appreciate your feedback.

10/10 Excellent

KAORU, Yokohama-city

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adrian on Mar 29, 2024
Dear Mr/Ms. Kaoru,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are thrilled to hear that you enjoyed your experience with us and that your stay was enjoyable.At Crowne Plaza Resort Guam, we strive to provide our guests with exceptional service and a memorable experience, and we are delighted that we could meet your expectations during your time with us.Your positive feedback means a lot to us, and it motivates us to continue delivering outstanding service to all our guests. We look forward to the opportunity to welcome you back to Crowne Plaza Resort Guam for another wonderful stay in the future.If there are any specific preferences or requests you have for your next visit, please feel free to let us know, and we will be happy to assist.Thank you once again for choosing Crowne Plaza Resort Guam. We can't wait to host you again soon!

8/10 Good

noritaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Adrian on Mar 29, 2024
Dear Noritaka,Thank you for choosing Crowne Plaza Resort Guam for your recent stay. We are delighted to hear that you had an enjoyable experience and that your stay with us met your expectations.At Crowne Plaza Resort Guam, we strive to provide our guests with exceptional service and a comfortable environment, and we are thrilled that we could contribute to making your stay memorable.Your positive feedback is truly appreciated, and we look forward to welcoming you back to our resort for another wonderful experience in the future. Should you have any special requests or preferences for your next stay, please feel free to let us know, and we will do our best to accommodate them.Thank you once again for choosing Crowne Plaza Resort Guam. We can't wait to host you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Adrian on Feb 17, 2024
Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Resort Guam. We are thrilled to hear that you had an enjoyable experience with us.It brings us great joy to know that you had a wonderful stay and that our hotel amenities and services contributed to your overall satisfaction. Providing exceptional experiences for our guests is always our top priority, and we are delighted that we were able to meet your expectations.We are grateful for your positive feedback and for choosing to stay with us. If you have any further comments or if there is anything we can assist you with in the future, please do not hesitate to contact us.We look forward to welcoming you back to Crowne Plaza Resort Guam for another memorable stay whenever your travels bring you to our beautiful island.