7 つの屋外プール、サンラウンジャー

サロブレ ホテル リゾート & セレニティの口コミ

5 out of 5
サロブレ ホテル リゾート & セレニティ
Calle Swing s/n, Salobre Golf Resort, Maspalomas, San Bartolome de Tirajana, Gran Canaria

口コミ

9.4

最高に素晴らしい

評価 10 - 333 件の口コミ中 241 件が非常に良い" "
評価 8 - 333 件の口コミ中 73 件が良い" "
評価 6 - 333 件の口コミ中 10 件が普通" "
評価 4 - 333 件の口コミ中 4 件が不満" "
評価 2 - 333 件の口コミ中 5 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.6/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Maximilian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ein wunderschönes Hotel, mit einem einzigartigen Blick auf die Schönheit der Insel. Das Personal war steht’s zuvorkommend und aufmerksam, es hat einem an nichts gemangelt. Immer eine Reise wert!
2024 年 4 月に 8 泊滞在
.からの返信 (投稿日 : 2024 年 5 月 2 日)
Sehr geehrter Maximilian,Herzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihre Erfahrung im Salobre Hotel zu teilen.Es freut uns sehr, dass Sie Ihren Urlaub hier genossen haben und wir bedanken uns besonders für die positive Nennung des Personals.Wir hoffen, Sie bald wieder hier begrüssen zu dürfen.Mit freundlichen Grüssen,Angela L.Front Office ManagerSalobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Rubén

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
De los mejores hoteles de Gran Canaria. Somos repetidores y la paz que sientes aqui es impresionante. Buffet de mucha calidad y varios restaurantes.
2024 年 3 月に 1 泊滞在
Eva Santana, Guest Experience Manager. からの返信 (投稿日 : 2024 年 3 月 31 日)
Estimado Rubén,Muchas gracias por tu estupenda valoración y por tu comentario. Nos complace mucho saber que nos consideras de los mejores hoteles en los que te has alojado y que has disfrutado de nuestra oferta gastronómica bien en nuestro buffet SENS como en cualquiera de los pool bar. Que bueno es leer que nuestros huespedes vuelven a casa sintiendo la paz que queremos transmitir y este Hotel puede ofrecer. Una vez más le agradecemos sus amables palabras y le esperamos muy pronto de vuelta. Un cordial Saludo,

10/10 (非常に良い)

Wouter Van

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel with very friendly staff, good beds, good good. The heated pool on the 11th floor was a highlight. However, a minor concern was the loose tiles on the 10th floor, which caused me to trip twice.
2024 年 3 月に 4 泊滞在
Eva Santana, Guest Experience Manager. からの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Mr. Van Wouter,We sincerely appreciate your feedback and are delighted to hear that you enjoyed your stay at our hotel, especially the friendliness of our staff, comfortable beds, and the heated pool on the 11th floor.We deeply regret hearing about your experience with the loose tiles on the tenth floor and the inconvenience this caused during your stay. The safety of our guests is of utmost importance to us, and we will investigate this matter promptly to rectify any issues with loose tiles and prevent future incidents.We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.If there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,

10/10 (非常に良い)

Elizabeth

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is everything and more it advertises itself to be. A beautiful location, wonderful staff that are all very helpful and friendly and a fantastic choice and quality of food. We will definitely be returning.
2024 年 2 月に 4 泊滞在
Eva Santana, Guest Experience Manager. からの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Elizabeth,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience at our hotel exceeded your expectations.It's fantastic to know that you enjoyed our beautiful location, found our staff to be helpful and friendly, and appreciated the fantastic choice and quality of food offered. Your kind words mean a lot to us, and we're delighted to hear that you'll be returning in the future.We can't wait to welcome you back and provide you with another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 (良い)

Jennifer Ellen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a great property. I don’t think it’s a family resort but they try to accommodate child free zones with child friendly zones. I think they need to choose or flip the child free zones to larger areas as the pool was jammed and the massive pools were empty. Other than that - its beautiful but I wouldn’t come back with kids.
2024 年 1 月に 5 泊滞在
Eva Santana, Guest Experience Manager. からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Jennifer,Thank you very much for evaluating our services. We strive to adapt to all types of clients and family situations. We make an effort to assess the times when we have more children to offer a variety of services for them. In the future, we hope to welcome you again, whether with children or on a getaway for yourselves.Kind regards.

8/10 (良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 2 泊滞在
Eva Santana, Guest Experience Manager. からの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Catherine,Thank you very much for taking a few minutes of your time to evaluate our services. We hope that on your next visit, we can achieve the highest score in all aspects and meet your expectations. Best regards.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
Salobre Hotelからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear client,thank you very much for your positive puntuation of Salobre hotel. We hope to welcome you back soon.Kind regards,Front Office

10/10 (非常に良い)

Anders

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ett underbart ställe
Ett mycket bra hotell, bra service rakt igenom. Rummen är rymliga och välkomnande gratis vatten varje dag, en härlig balkong att sitta på, flera pooler att välja på. Ligger en bit från stranden Max 10-12 min, finns en gratis shattelbuss om man vill åka till stranden. Buffé frukost och middag med bra utbud på frukost en station för färskpressad juice, pannkakor, och stekt ägg o omelett. På kvällen finns station för kött, fisk och thaimat allt tillagas när du beställer. Spelar du golf finns två 18 hålsbanor att spela på ! Vi återvänder mer än gärna
2023 年 11 月に 4 泊滞在
Eva Santana, Guest Experience Manager. からの返信 (投稿日 : 2023 年 11 月 18 日)
Kära AndersTack så mycket för din kommentar och ditt betyg. Du har med stor kärlek uttryckt många av de punkter som vi vill erbjuda våra gäster och vi är glada att du har kunnat uppskatta detaljer som färskpressad juice till frukost, omelett- eller pannkaksstationen ... i allmänhet det gastronomiska erbjudande som vi erbjuder för att ta hand om dig så mycket som möjligt och ändra temat för att inte tråka ut dig.Vi är också glada att veta att du har utnyttjat våra gratistjänster som t.ex. transfer till stranden och att du har njutit av våra faciliteter som t.ex. poolerna, rummen och om du är en golfälskare våra golfbanor.Vi ser fram emot att välkomna dig igen.Vi ser fram emot att träffa dig snart

10/10 (非常に良い)

Titus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bland de bästa på ön
En av de skönaste vistelserna på ön. Bodde den här gången 3 dagar var på 3 olika fem-stjärniga hotell och här trivdes vi bäst. Smidigt, besvärsfritt, lyxigast. Inte trångt någonstans trots att hotellet är stort, god mat, speciellt i Sidecar-restaurangen ä. Otroligt proffsigt bemötande i alla led, fantastisk utsikt. Sköna pooler, speciellt adults only-poolen högst upp. De enda små nackdelarna som finns är att hotellet ligger lite off (free shuttle finns dock regelbundet till Maspalomas) och att poolen kändes lite kall (24-25 grader) för oss som vill ha runt 28 grader :).
Spa
Frukost
Yoga
Pool
2023 年 9 月に 2 泊滞在
Beatrice Montenegroからの返信 (投稿日 : 2023 年 10 月 13 日)
Kära Titus,Först och främst tack så mycket för att välja Salobre Hotel Resort & Serenity för er semester.Tack för att ni tagit er tid att betygsätta vårt hotell och ge oss feedback.Det är ett nöje att veta att ni har haft en bra upplevelse med oss. Roligt att ni trivs med vår service och vår mat, och vår underbara utsikt.Vi hoppas att välkomna er tillbaka i framtiden.Hälsningar,Beatrice MontenegroSalobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is out of the way of everything so a bit of an oasis of peace and quiet (except the building work going on at the moment opposite the hotel!) But if you want a relaxing place to stay away from the hustle and bustle its a great choice. You have to go half board as there are limited dining options avaliable around the property. Food is an excellent choice and staff cant do enough. Would return in a heartbeat.
2023 年 9 月に 7 泊滞在
Emma, Receptionからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Chris, Thank you for sharing your experience with us. I am very glad to know you found during your stay the calm you were looking for. We will be very happy to welcoming you back in the near future. Kind regards, Emma, Reception

10/10 (非常に良い)

Thomas

2023 年 9 月に 7 泊滞在
Efrén Ruano, Guest Experience Manager. からの返信 (投稿日 : 2023 年 10 月 10 日)
Dear Thomas, First of all, thank you very much for choosing Salobre Hotel for your holidays.We are really happy to know that you enjoyed your stay with us and we wish welcoming you back soon.Kind regards,

8/10 (良い)

Patricia

2023 年 8 月に 1 泊滞在
Efrén Ruano, Guest Experience Manager. からの返信 (投稿日 : 2023 年 8 月 26 日)
Estimada Patricia, Agradecemos tu calificación. Esperamos que hayas tenido una estancia satisfactoria en nuestro hotel. Si en algún momento deseas compartir más detalles sobre tu experiencia, no dude en ponerse en contacto con nosotros. Su opinión es valiosa para nosotros y nos ayuda a mejorar nuestros servicios. Esperamos tenerle de nuevo como nuestro huésped en el futuro.Saludos Cordiales,Efrén Ruano,Guest Experience Manager.Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Paradise
Paradise. Absolute Paradise. This resort was by far the best resort we have ever stayed in. The property and the setting was unparalleled. We enjoyed every minute of our time here. The pools, the restaurants and the bar were amazing. Our two favorite staff members Barbara and Silvano served up the most AMAZING drinks my husband and I have ever tasted. We enjoyed ending our nights with them. Hats off to this resort, they really are doing things right!
We found the secret pool and had it to ourselves all day!
The view from our amazingly comfortable bed.
Breakfast cava, what a treat!
2023 年 7 月に 6 泊滞在
Front Office Departmentからの返信 (投稿日 : 2023 年 8 月 5 日)
Dear Jennifer,First of all, thank you very much for choosing Salobre Hotel for your holidays and for such a wonderful review.We are really happy to read that you enjoyed your stay with us and we can not wait to welcome you back!We will share your feedback with the team, especially with Bárbara and Silvino.Thank you very much again and kind regards,Front Office Departament

10/10 (非常に良い)

David

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Efrén Ruano, Guest Experience Manager. からの返信 (投稿日 : 2023 年 4 月 8 日)
Buenos días David,agradecemos que nos haya dado esta maravillosa puntuación y nos alegra que su experiencia con nosotros haya sido tan buena, esperamos verle pronto de vuelta, no dude en contactarnos para lo que necesite.Saludos cordiales,Efrén Ruano,Guest Experience Manager.Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Carsten

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super godt ophold
2023 年 3 月に 4 泊滞在
Beatrice Montenegroからの返信 (投稿日 : 2023 年 3 月 18 日)
Kära Carsten,Tack för att ni tagit er tid att betygsätta vårt hotel.Roligt att se att ni varit sâ nöjda med er vistelse hos oss.Varmt välkommen tillbaka!Med vänlig hälsning,

8/10 (良い)

Ulrich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Spektakulärer Golfplatz
Spektakulärer Golfplatz und sehr gutes Essen ; vieles frisch zubereiten; Das Hotel liegt wirklich !! außerhalb .
2023 年 2 月に 7 泊滞在
Front Office Shiftleader Salobre Hotel Resort & Seからの返信 (投稿日 : 2023 年 3 月 17 日)
Sehr geehrter Ulrich,Herzlichen Dank, dass Sie das Salobre Hotel für ihren Urlaub gewählt haben und Ihre Erfahrung dort mit anderen Reisenden teilen.Es freut uns sehr, dass Sie Ihren Urlaub hier so genossen haben und es tut uns leid, dass Ihr Urlaub nicht ganz Ihren Erwartungen entsprochen hat.Wir hoffen, Sie wieder einmal hier begrüssen zu dürfen.Mit freundlichen Grüssen,Angela L.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 2 月に 5 泊滞在
Front Office Departmentからの返信 (投稿日 : 2023 年 2 月 23 日)
Dear Guest,First of all, thank you very much for choosing Salobre Hotel for your holidays.We are really happy to know that you enjoyed your stay with us and we wish welcoming you back soon.Kind regards,Front Office department

10/10 (非常に良い)

Joseph

Front Office Departmentからの返信 (投稿日 : 2023 年 5 月 24 日)
Dear Joseph, First of all, thank you very much for choosing Salobre Hotel for your holidays.We are really happy to know that you enjoyed your stay with us and we wish welcoming you back soon.Kind regards,Front Office department

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luxury hotel with views!
Absolutely amazing hotel. Very pleasant stay overall. I can highly recommend this to anyone. 11th floor area with sunbeds and pool magnificent. Just a few recommendations for improvement. 1. Shower. The shower should maintain constant temperature through the showering. Now the water temperature was chancing all the time. 2. Even rhough almost everyone has half board, many people still want to have lunch. Would be nice if there would be different options for lunch such as tapas or smaller bites which are easy to take to the sun beds for example.
2022 年 12 月に 3 泊滞在
Guest Relations Department Salobre Hotel*****からの返信 (投稿日 : 2022 年 12 月 16 日)
Dear guest,First of all, we would like to thank you for choosing us for your last holidays and for taking some of your time in sharing your opinion.It makes us very proud to know that you had a very pleasant stay and that you enjoyed the hotel facilities as the Sunset area, our only adults area in the 11th floor. We would like to apologize for the inconvenience related to the shower, we would have liked to attend issue during your stayWe would like to inform, that in our resort we offer several options for lunch such as our S Club Bar, Sunset Bar or even to take away in the Palmera Bar. We care about satisfying all tastes and that our customers have options to choose. Once again, thank you very much for your stay and recommendation.It will be a real pleasure to welcome you back in the near future.Kind regards,Guest Relations DepartmentSalobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Andrew

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Exception view and great service
The hotel is simply amazing, with exceptional view, great service and quiet location. We very much enjoyed our stay and will definitely visit again
2022 年 12 月に 2 泊滞在
Guest Relations Department Salobre Hotel*****からの返信 (投稿日 : 2022 年 12 月 11 日)
Dear Mr Andrew,Thank you very much for choosing Salobre Hotel Resort & Serenity and and for spending some of your time on sharing such a wonderful review. We are proud to know that you had a very nice stay at our resort and that you enjoyed the hotel facilities and the wonderful views and tranquility that the location in which we are offers.Undoubtedly, our best award is to read that you are already thinking on visiting us again, and we hope it will be in a near future.Once again, thank you very much for your kind words.It will be a pleasure to welcome you back.Kind regardsGuest Relations Department Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Elise

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

8/10 (良い)

bjarke martin

2022 年 11 月に 3 泊滞在
Receptionからの返信 (投稿日 : 2022 年 11 月 25 日)
Dear Bjarke Martin,Thank you for sharing your opinion with us.Looking forward to welcoming you again.Kind regards,Reception

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A really fantastic week spet here, so much we are already looking to book up again. The resort is in a stunning setting, our block that we were in was at the far left, very quiet with moutain, golf course and sea vies (in the Drago building). We are a couple and were concerned about having kids by the pool but there is an adult only pool on the roof that gets the sun all day that was so relaxing and beautiful! The food was exceptional, great choice for breakfast and evening meals always had fresh fish, meat and then a themed choice too! I would only recommended staying half board as there are no other dining options in the area and it was excellent. We had a car for the week to explore but there is a shuttle bus you can use that goes down to maspalomas. All staff were freindly and we cant wait for another week of relaxation.
Guest Relations Department Salobre Hotel*****からの返信 (投稿日 : 2022 年 11 月 5 日)
Dear Mr Chris,We really want to thank you for choosing Salobre Hotel for your last holidays and for spending some of your time on sharing your experience with us.Our priority is the satisfaction of our customers, and seeing that you are already thinking of coming back is the best reward for us.We are delighted to know that you have enjoyed the environment that surrounds us as also our pool at the top of our resort. Thank you for highliting the gastronomy in Sens restaurant. We care about satisfying all the tastes of our customers offering variety with the best quality.We hope you enjoyed the rest of the island too!.Once again, thank you again for taking the time to share your kind words. It will be a pleasure to receive you back in the near future.Kind regardsGuest Relations DepartmentSalobre Hotel Resort & Serenity *****

8/10 (良い)

Katharina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wir hatten einen schönen und angenehmen Aufenthalt im Salobre. Zum Entspannen und Ausruhen ein perfekter und ruhiger Ort.
2022 年 9 月に 10 泊滞在
Salobre Hotel Resort & Serenityからの返信 (投稿日 : 2022 年 9 月 15 日)
Sehr geehrte Katharina,Herzlichen Dank, dass Sie sich die Zeit genommen haben, um Ihre Erfahrung im Salobre Hotel zu teilen.Es freut uns sehr, dass Sie Ihren Aufenthalt hier so genossen haben und bedanken uns fr die positiven Kommentare.Wir hoffen, Sie bald wieder hier begrüssen zu dürfen.Mit freundlichen Grüssen,Angela L.Front Office Shiftleader

10/10 (非常に良い)

Nejma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2022 年 7 月に 7 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2022 年 8 月 7 日)
Dear Mr Nejma, Thank you for posting this fabulous score about your recent stay at Salobre Hotel Resort and Serenity. We are glad to know it has been an excellent experience with us. We are really looking forward to welcoming you back in the near future. With our best wishes, Guest Relations Department Salobre Hotel Resort & Serenity *****

10/10 (非常に良い)

Masa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hidden gem
The resort and surroundings are picture perfect! The hotel staff are friendly and helpful. We had the buffet breakfast and dinner. There are plenty of choices and every eve is somewhat different. I really think there is something for everyone. I would absolutely return! Thank you very much.
2022 年 7 月に 3 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2022 年 8 月 5 日)
Dear Mr/Mrs Hidden gem, First of all we would like to thank you for choosing us for your last holidays. We are glad to know you have enjoyed the breakfast and dinner in our Sens Restaurant as also our facilities. We are specially happy about your staff comment, we will keep working to give our guests the best service. It will be a pleasure to welcome you back very soon. Kind regards Guest Relations Department Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Selene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 2 泊滞在
Guest Relations Department Salobre Hotel*****からの返信 (投稿日 : 2022 年 7 月 20 日)
Estimada Selene, Muchas gracias por la puntuación que nos otorga y que nos permite saber lo mucho que ha disfrutado de su experiencia con nosotros. Esperamos volver a verle muy pronto, Arturo Montenegro

10/10 (非常に良い)

frederic

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Very good hotel. It was a great stay. The hotel is very well located. Thank you to the staff very friendly. A special thank you to Veronica who was our teacher for free yoga lesson every morning. She is a great teacher ! We hope to come back when it will be possible for us.
2022 年 6 月に 5 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 6 月 11 日)
Dear Frederic, First of all, thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays and taking the time to share your experience. We are really glad to know that you enjoyed your stay with us, your kind words give us more energy to go on working hard in order to satisfy our guests. We will share your nice words about Veronica with her, thank you again. Looking forward to welcome you back. Kind regards, Front Office Department

10/10 (非常に良い)

Swati

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 2 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 6 月 6 日)
Dear Swati, First of all, we would like to thank you for your visit and taking the time to evaluate your stay. We are delighted to know that your visit fulfill your expectations and you could enjoy the serenity in our hotel. We would love to see you very soon. Kind regards, Arturo Montenegro Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Sarah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 5 月に 5 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 6 月 2 日)
Dear Sarah, First of all, thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays in Gran Canaria and for taking the time to evaluate your experience. We are really glad to know that you enjoyed your stay with us and we could fulfill your expectation. We do wish to welcome you back soon for a new Serenity experience. Kind regards, Front Office Department

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic place
The Hotel is beautiful, very clean with attentive staff.
2022 年 5 月に 7 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 6 月 11 日)
Dear Diego, First of all, thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays and taking the time to share your experience. We are really glad to know that you enjoyed your stay with us, your kind words give us more energy to go on working hard in order to satisfy our guests. We will share your nice words about the team with them, thank you again. Looking forward to welcome you back. Kind regards, Front Office Department

10/10 (非常に良い)

Ralph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A hotel with quality and high standards
This was a return visit following a short stay in February 22. It exceeded our expectations in all aspects. Angela on Reception was courteous and helpful making our stay truly memorable. All the staff were polite and professional. Our room was beautiful with an air of peace and tranquillity- and it was spotlessly clean. We will not hesitate in returning to this hotel again later in the year . Many thanks.
Roof-top pool
Pool view
View from our hotel room
Sunrise from our bedroom
2022 年 5 月に 4 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 6 月 11 日)
Dear Ralph, First of all, thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays, your loyalty and taking the time to share your experience. We are really glad to know that you enjoyed your stay with us, your kind words give us more energy to go on working hard in order to satisfy our guests. We will share your nice words about Angela with her, thank you again. Looking forward to welcome you back. Kind regards, Front Office Department

10/10 (非常に良い)

vianney

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Site, personnel , choix du buffet
2022 年 5 月に 3 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 5 月 9 日)
Dear Vianney, First of all, thank you very much for choosing Salobre Hotel for your holidays in Gran Canaria. We are really pleased to know that you enjoyed your stay with us and we look forward to welcome you back soon. Kind regards, Front Office Department

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 4 月に 2 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 5 月 2 日)
Dear Guest, First of all, thank you very much for choosing Salobre Hotel for your holidays in Gran Canaria. We are really pleased to know that you enjoyed your stay with us and we look forward to welcome you back soon. Kind regards, Front Office Department

10/10 (非常に良い)

salvador

2022 年 4 月に 1 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 5 月 1 日)
Estimado Salvador, En primer lugar, muchas gracias por haber elegido Salobre Hotel Resort para su estancia en Gran Canaria. Nos complace que disfrutase de sus vacaciones y esperamos poder volver a recibirle pronto. Atentamente, Departamento de Recepción

8/10 (良い)

gareth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Luckily it had an adults only pool area!
The location of the hotel is amazing, away from it all with incredible views. There is nothing to do around it but that suited us well. The hotel is VERY child friendly. Thankfully they had an incredible adults only pool and bar area with incredible views in a separate area. The included buffet breakfast and dinner gets a bit boring and feels very chaotic and uncivilised for a 5* resort. Having an adult only restaurant section at the bufffet would have improved our experience greatly, for those that chose to travel without children. Screaming children at 9pm was frustrrating. We did travel in the school holidays though. Overall though a good hotel though if you like big resorts with lots of people.
2022 年 4 月に 5 泊滞在
Reception Salobre Hotel Resort & Serenity *****からの返信 (投稿日 : 2022 年 4 月 29 日)
Dear guest, First of all I would like to thank you for choosing our resort for your holidays. We are very pleased with your suggestions, guests like you make us very proud to work at the hotel and give us motivation to keep going. I would like to thank you very much for sharing your experiences with us and it will be our pleasure to welcome you back in the future. With warm regards, Reception Salobre Hotel Resort & Serenity *****

10/10 (非常に良い)

Anna Clare、Oxford

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel with great staff and food. I used the gym which was pretty good too. Only thing that could have been better is the frequency of the shuttle buses to the beach.
2022 年 3 月に 7 泊滞在
Reception Salobre Hotel Resort & Serenity *****からの返信 (投稿日 : 2022 年 4 月 6 日)
Dear Anne Clare We are more than glad to receive this spectacular score. Thank you very much for your comments about the gym, the food and the staff. We will pass them to the employees. Regarding your suggestions, we will also pass them to the corresponding departments in order to try to improve our services. We cannot wait to welcome you back. With our best wishes, Reception Salobre Hotel Resort & Serenity *****

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brilliant staff and excellent facilities
Staff went out of their way to help us on several occasions and the facilities were perfect for a nice relaxing week away. Lots of different pools to choose from, including one adults only area, and decent food choices for breakfast/dinner.
2022 年 3 月に 9 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 3 月 20 日)
Dear Rachel, Thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays. It is wonderful to know that you enjoyed your stay with us and your beautiful words about our staff. We hope to welcome you back in the future. Kind regards, Front Office Department

6/10 (普通)

Lars

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
5-star hotel with a 3-star buffet
2022 年 3 月に 7 泊滞在
Hotel Managementからの返信 (投稿日 : 2022 年 3 月 22 日)
Dear Lars, First of all, thank you very much for choosing Salobre Hotel Resort & Serenity. We regret to know that your food experience was not up to your expectations. It is really a shame that we were not inform about it during your stay because we could have the opportunity to improve it. Our Sens Kitchen Patio Garden restaurant is one of our main assets and the overall satisfaction is quite high. Anyway, we thank you for choosing us and we wish to have a new opportunity to fulfill your expectations. Thank you very much again and kind regards, Hotel Management

10/10 (非常に良い)

Frida

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 7 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 3 月 20 日)
Dear Frida, Thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays. It is wonderful to know that you enjoyed your stay with us and we hope to welcome you back in the future. Kind regards, Front Office Department

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay here, the service was fantastic, the food brilliant and amenities exceptional
2022 年 3 月に 4 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 3 月 12 日)
Dear Stephen, First of all, thank you very much for choosing Salobre Hotel Resort & Serenity for your holidays in Gran Canaria. We are really glad to know that you loved your holidays and your whole experience was up to you expectations. We wish to welcome you back in the near future. Kind regards, Front Office Department

10/10 (非常に良い)

Ralph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A wonderful surprise
I recommend this hotel complex to anyone seeking comfort and professionalism. All staff were courteous and helpful - nothing was too much trouble. Front desk were wonderful and made us feel individual- as one would hope for from a privately run hotel . We will be returning in the very near future
2022 年 2 月に 1 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 2 月 14 日)
Dear Mr. Ralph, Thank you very much for choosing Salobre Hotel Resort & Serenity and for your kind words. It is great to know that you enjoyed your stay with us and you take so good memories that you wish to come back in the future. Please, let us know that you are coming in order to assist you with anything you could need. Kind regards, Front Office Team

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kommer att åka tillbaka
All personal var både trevliga, serviceinriktade, positiva och lättsamma. Maten var väldigt bra och rummet jättefint. Golfbana var spektakulär. Vi kommer tillbaka.
2022 年 2 月に 5 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 2 月 14 日)
Dear Maria, Thank you very much for choosing Salobre Hotel Resort & Serenity and for your kind words. It is great to know that you enjoyed your stay with us and we do hope to welcome you back in the future. Please, let us know that you are coming in order to assist you with anything you could need. Kind regards, Front Office Team

10/10 (非常に良い)

Régis-Yannick、Bruxelles

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pas eu decsirclassem’tcde chambre mais tout était parfait ! Belle vue sur la montagne et le golf , et personnel vraiment très attentionné top de chez top !!! 👍👍👍
2022 年 1 月に 1 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 1 月 23 日)
Dear Mr. Régis-Yannick, First of all, thank you very much for choosing Salobre Hotel and for taking the time to leave your feedback about your stay. It is a pleasure to know that you enjoyed it, as it is our main goal everyday. We do wish to welcome you back soon for a new special stay in Salobre Resort. Kind regards, Front Office Team

10/10 (非常に良い)

Dan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 7 泊滞在
Front Office Departmentからの返信 (投稿日 : 2022 年 1 月 20 日)
Dear Dan, Thank you very much for taking the time to evaluate your stay in Salobre Hotel Resort & Serenity. It is great to know that you enjoyed your stay with us. We wish you a wonderful day and see you back in the near future. Kind regards, Reception Team

10/10 (非常に良い)

Thorkild

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Natur, utsikt, golfparkområde og spahotell i ett
Fra soloppgang til solnedgang kunne stedets vakre beliggenhet nytes fullstendig. Hotellet ligger plassert godt i forhold utsikt og natur, vakre uteomgivelser og kul arkitektur. Fantastiske senger med dunputer og vennlig renholdspersonale som utførte jobben meget godt. Vi ble møtt med stor vennlighet fra vi ankom til vi reiste. Virkelig et sted man slapper av! Et lite tips på et så flott sted er å ha en barista til å lage kaffen og ikke en automat.
Solnedgang
Roof Top Area
Soloppgang
2021 年 12 月に 2 泊滞在
Angela L. Front Office Shiftleader Salobre Hotel からの返信 (投稿日 : 2021 年 12 月 22 日)
Kjære Thorkild, Vi setter pris på at du har tatt deg tid til å evaluere Salobre Hotel Resort & Serenity. Kundenes mening er veldig viktig for oss for å kunne forbedre servicen vår kontinuerlig. Det er veldig fint å lese at dere likte hotellet, sengene og området så godt. Vi håper å ønske dere velkommen igjen snart. Med vennlig hilsen. Angela L. Front Office Shiftleader Salobre Hotel Resort & Serenity

8/10 (良い)

Jarle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotell for golf, mountainbike eller stille ferie.
Flott anlegg, ikke helt nytt lenger men fortsatt bra. Ideelt for golf, mountainbike eller stille ferie. Men bare 15 min. Kjøring ned til strender og litt mer liv. Mange bra bassenger med sunsetområdet på toppen som best. Trimrommet er OK, ikke så stort og kun en spinningsykkel som gjerne kan pensjoneres. Bra restauranter, Sidecar restauranten har kjøkken i toppen, men stressa kelnere trekker ned opplevelsen.
2021 年 12 月に 4 泊滞在
Angela L. Front Office Shiftlからの返信 (投稿日 : 2021 年 12 月 22 日)
Kjære Jarle, Takk for at du dele erfaringen din på Salobre Hotel Resort & Serenity. Kundens meningen er veldig viktig for å kunne forbedre servicen vår og anlegg kontinuerlig. Vi er glade for å lese at dere har hatt et bra opphold her og at dere likte bassengene og anlegget godt. Vi beklager at oppholdet deres ikke har svart til alle forventningene deres og vi håper at vi kan forbedre oss til neste gang. Med vennlig hilsen.

8/10 (良い)

Christian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel and beautiful location!
A nice hotel in a beautiful location. Although I prefer a la carte, the dinner buffet was good. Sitting outside eating you will get some occational visits from local cats, which we thought was fine, and I really appreciated that the staff treated them well and didn't hush them away. Really helpful and nice staff. Part of the hotel was closed when we where there, so a lot of space in the pool area, which has a spectacular view. Main drawback was the beds. And considering this is a 5* hotel the food from the room service menu was rather poor. And the sparkling wine they serve in the pool area and at breakfast was sweeter than a flat coke, extremely rare I get a bottle of wine that I can't drink. Luckily they had beer, so no crisis :) All in all a super experience!
2021 年 9 月に 2 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2021 年 10 月 8 日)
Dear Christian, We are more than glad to be the hotel you chose for your last holidays. Thank you very much for your positive comments about our facilities and staff, we will pass them to the employees. Regarding your suggestions, we will also pass them to the corresponding departments in order to try to improve our services. We cannot wait to welcome you back. With our best wishes, Arturo Montenegro Guest Relations Department Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

Mats

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastiskt hotell med fin service och bra golf
hotellet är STORT, men klättrar i olika avdelningar upp över toppen på berget, de flesta rummen har en hänförande utsikt över dalen med golfbana (old course) i blickfånget. Nackdelen är att ju högre upp i hotellet du bor ju fler olika hisstransporter krävs och det kan vara lite förvirrande att hitta i början. Mycket detaljerad design som är noga genomtänkt, rummen har en lite 70-80 tals känsla i färgsättningen men upplevs inte omodernt. Fantastisk service nivå, hotellet har varit stängt i 16 månader och öppnade igen Maj-21 så rutiner och personal jobbas på plats. New course banan är stängd men 9-hål planeras öppna 2022, old course kan dock rekommenderas som är både annorlunda och utmanande. Hotellet upplevs för par utan barn.
2021 年 9 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2021 年 10 月 1 日)
Kära Mats, Stort tack för er fantastiska feedback, så roligt att höra att ni haft en fin vistelse hos oss. Extra roligt att ni omnämner vår fantastiskt service, vi som kämpar varje dag med att skapa minnesvärda stunder och upplevelser för våra gäster. Hoppas att vi öppnar New Course banan snart i 2022 och att vi får möjligheten att välkomna er snart igen! Vänliga hälsningar, Beatrice Montenegro Reception Salobre Hotel Resort & Serenity*****

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastiskt hotell
Fantastiskt hotell med flera olika pooler och solbäddar. Fanns mycket solstolar att välja på i olika lägen runt om hotellet med spektakulär utsikt. Enda negativa är maten, går självfallet att äta men det är inte i toppklass. Kvantitet före kvalitet. Såg tidigare kommentarer kring detta och instämmer till fullo. Skulle defenitivt kunna besöka hotellet igen!
2021 年 9 月に 4 泊滞在
Receptionからの返信 (投稿日 : 2021 年 9 月 21 日)
Thank you very much for sharing your experience with us. We are very happy to know you would like to return. We will pass your suggestions to the other departments. Kind regards, Reception