All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Theresa HGI Fremont Milpitas on May 14, 2024
Thank you Lillyan for your 5 out of 5 review. We hope to see you again soon!
10/10 Excellent
Shawn
May 11, 2024
Extremely comfortable bed , great lite blocking shade , even tho in a busy area was very quiet in the room polite and attentive staff
Shawn
Stayed 1 night in May 2024
Response from Faisal A. on May 11, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
8/10 Good
Divya, Sugar Land
May 9, 2024
Divya
Stayed 1 night in May 2024
Response from Faisal A. on May 11, 2024
Thank you for taking the time out of your day to give us a 4-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
The room is big and location is close to restaurants and food markets
Bai
Stayed 5 nights in Apr 2024
Response from Faisal A. on Apr 17, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 Excellent
Ju
Apr 13, 2024
Ju
Stayed 2 nights in Apr 2024
Response from Faisal A. on May 5, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 Excellent
Mickee
Apr 1, 2024
Mickee
Stayed 1 night in Mar 2024
Response from Faisal A. on Apr 30, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
The service here is abysmal. The receptionist at the front desk is incredibly rude. Despite asking her three times for assistance, she didn't even acknowledge me.
Stone
Stayed 2 nights in Mar 2024
Response from Faisal A. on Mar 26, 2024
Thank you for taking the time out of your day to give us a 2-star review about your experience staying here with us, we apologise about any inconvenience you may have experienced while staying here with us , I hope you can give us another chance to provide you with the exceptional customer service as we always do, we would love to accommodate you again when you are in the Fremont/Milpitas area!
Clean and new. Good design bathroom. Would come back anytime
Recher
Stayed 2 nights in Mar 2024
Response from Faisal A. on Mar 26, 2024
Thank you for taking the time out of your day to give us a 4-star review about your experience staying here with us, we are pleased to know that you enjoyed your stay here with us as well as our team members delivering exceptional customer service and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us, we are pleased to know that you enjoyed your stay here with us as well as our team members delivering exceptional customer service and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!
10/10 Excellent
Lillyan
Mar 17, 2024
Lillyan
Stayed 2 nights in Mar 2024
Response from Faisal A. on Apr 10, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!
Thank you for taking the time out of your day to give us a 5 out of 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area !
Hello, Thank you so much for taking the time to share your rating with us. We are so happy to know that you enjoyed your stay. We look forward to seeing you again on your next visit.
Very clean and well managed hotel. Service was good. I would definitely stay at this place when I’m in town.
steven
Stayed 1 night in Feb 2024
Response from Laura C. on Feb 12, 2024
Hi Steven, Thank you so much for taking the time in sharing your feedback. I am so glad to hear that you were able to enjoy your stay while here. We take pride in what we do to ensure quality of service is up to par with our guest expectations. We look forward to seeing you again on your next stay! Take care.
10/10 Excellent
Bill
Feb 12, 2024
Bill
Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Mar 20, 2024
Thank you so much Bill for your 5 out of 5 review score. Thank you for staying with us and we hope to see you again soon!
Thanks for taking the time out of your day to give us a 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area .
10/10 Excellent
Christian
Business traveler, Traveled with partner
Feb 3, 2024
Nice hotel, very clean, no complains
Christian
Stayed 1 night in Feb 2024
Response from Faisal on Feb 4, 2024
Thanks for taking the time out of your day to give us a 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area .
10/10 Excellent
Karina
Feb 2, 2024
Karina
Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Mar 20, 2024
Thank you Karina for your 5 out of 5 review. Thank you for staying with us and we hope to see you again soon!
Thank you for taking the time out of your day to give us a 5 star review about your experience staying here with us, We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality, We would love to accommodate you again when you are in the Fremont/Milpitas area!
Great staff! Very friendly and clean. I prefer to stay here for when I’m in town with my son for 49ers games
Jeremy
Stayed 2 nights in Jan 2024
Response from Laura C. on Jan 30, 2024
Thank you so much for your feedback. We're so happy that you were able to enjoy your stay. Our staff takes pride in what we do and we always strive to deliver the utmost memorable experience. We look forward to seeing you again on your next trip.
4/10 Poor
An
Traveled with group
Jan 23, 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service and staff were great. However, the bathroom had this smell of Sewage. When I told the person at front desk, she said that they knew exactly what that smell was.. I was like if you knew the room smelled like that, why would you allow a customer to book the room and say nothing about it?
An
Stayed 1 night in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 24, 2024
Thank you An for your kind feedback on the service and staff. I apologize for the odor in your room and I have already begun following up on this so that this does not happen again. Thank you for bringing it to our attention.
Great location and quiet stay for visiting relatives...
Robert
Stayed 1 night in Jan 2024
Response from Faisal on Feb 2, 2024
Thank you for taking the time out of your day to give us a 10 out of 10 review about your experience staying here with us, We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality, We would love to accommodate you again when you are in the Fremont/Milpitas area!
This place is clean, quiet and looks relatively new. The only negative experience we had was when we tried to get some complimentary coffee at check out on 28th early morning. The lady at the breakfast station (same one who was there on 27th morning when we had breakfast there) was rude and lazy. When we asked for some coffee, she just lied that the coffee wasn’t available that early. The front desk guy was nice and helped us out.
Amruta
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you Amruta for your 4 out of 5 review and your feedback on the Coffee situation. We will be sure the follow up on that and I am glad to hear that the front desk attendant was able to help you. We hope to see you again soon!
2/10 Terrible
Shannon
Traveled with partner, Traveled with pets
Dec 24, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
I was really disappointed to learn upon checking in that there is a pet fee of $75. I booked my room at the Hilton on Expedia and there was no mention of the $75 fee when checking out. It just said pet friendly. Extra charges should be more obviously stated. Won’t stay here again because of this.
Shannon
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Shannon, thank you for your feedback and I apologize that you were not made aware of the pet fee.
Incorrect reservation caused frustration delays an
Reservation was not correctly processed so I had to make another one which incurred another deposit. Additional days were discussed several times during my checkin and I trusted it was completed. Housekeeping entered my room even though the do not disturb sign was in the door. I wasn’t allowed to check in my belongings until I did an entire reservation
Kimberly
Stayed 2 nights in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Kimberly, I truly apologize for the inconvenience you had with the reservation and your stay. We strive for excellence and I truly regret that we fell short in this case. Thank you again for your feedback and I will share it with our team.
Hotel is well managed. Very friendly front desk personnel, hotel is clean and new, bedroom well kept, very clean bedsheets. Comfortable bed, not too soft. Great location walking distance to restaurants and supermarkets. Highly recommended.
Maureen
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you so much Maureen for your very kind words and the 5 out of 5 review. I hope we get to see you again real soon!
10/10 Excellent
YANG
Dec 17, 2023
YANG
Response from Faisal on Feb 6, 2024
Thank you Mr. Yang for taking the time out of your day to give us a 5 out of 5 star review about your experience staying here with us , We are please to hear that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont / Milpitas area.
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you so much Gordon for your 10 out of 10 review. I hope your travels bring you our way again soon!
2/10 Terrible
Rajwinder
Traveled with group
Dec 2, 2023
Liked: Cleanliness
Disliked: Staff & service, amenities
The lady at the reception was asking to pay twice for the same room, she was keep ignoring you didn’t pay online, Later she didn’t say sorry for her mistake, strange attitude she showed. Toilet flushing wasn’t working, informed at the reception, someone came up, spent 5 minutes & later on same problem we were facing.
Rajwinder
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you Rajwinder for your feedback. We strive for excellence and I am sorry that we fell short in this case. I will share your feedback with the team.
2/10 Terrible
HUI KUN
Nov 9, 2023
HUI KUN
Stayed 1 night in Jul 2023
Response from Laura C. on Nov 11, 2023
Hello, I wanted to thank you for staying with us. I apologize that we couldn't meet your expectations. If you would like to reach out to the hotel directly to discuss this matter in order to make it right, I would be more than happy to assist you. I hope that we will be able to see you again the future.