Lobby

Reviews of Hilton Garden Inn Fremont Milpitas

3 out of 5
Hilton Garden Inn Fremont Milpitas
45976 Warm Springs Blvd, Fremont, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 392 out of 576 reviews" "
Rating 8 - Good. 114 out of 576 reviews" "
Rating 6 - Okay. 29 out of 576 reviews" "
Rating 4 - Poor. 16 out of 576 reviews" "
Rating 2 - Terrible. 25 out of 576 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lillyan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Theresa HGI Fremont Milpitas on May 14, 2024
Thank you Lillyan for your 5 out of 5 review. We hope to see you again soon!

10/10 Excellent

Shawn

Extremely comfortable bed , great lite blocking shade , even tho in a busy area was very quiet in the room polite and attentive staff
Stayed 1 night in May 2024
Response from Faisal A. on May 11, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

8/10 Good

Divya, Sugar Land

Stayed 1 night in May 2024
Response from Faisal A. on May 11, 2024
Thank you for taking the time out of your day to give us a 4-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Wendy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff’s professionalism
Stayed 1 night in Apr 2024
Response from Faisal A. on Apr 30, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Bai, Great Neck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and location is close to restaurants and food markets
Stayed 5 nights in Apr 2024
Response from Faisal A. on Apr 17, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Ju

Stayed 2 nights in Apr 2024
Response from Faisal A. on May 5, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Mickee

Stayed 1 night in Mar 2024
Response from Faisal A. on Apr 30, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

4/10 Poor

Stone

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service here is abysmal. The receptionist at the front desk is incredibly rude. Despite asking her three times for assistance, she didn't even acknowledge me.
Stayed 2 nights in Mar 2024
Response from Faisal A. on Mar 26, 2024
Thank you for taking the time out of your day to give us a 2-star review about your experience staying here with us, we apologise about any inconvenience you may have experienced while staying here with us , I hope you can give us another chance to provide you with the exceptional customer service as we always do, we would love to accommodate you again when you are in the Fremont/Milpitas area!

8/10 Good

Recher, Brea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new. Good design bathroom. Would come back anytime
Stayed 2 nights in Mar 2024
Response from Faisal A. on Mar 26, 2024
Thank you for taking the time out of your day to give us a 4-star review about your experience staying here with us, we are pleased to know that you enjoyed your stay here with us as well as our team members delivering exceptional customer service and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Xing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Faisal A. on Mar 26, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us, we are pleased to know that you enjoyed your stay here with us as well as our team members delivering exceptional customer service and hospitality, we would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Lillyan

Stayed 2 nights in Mar 2024
Response from Faisal A. on Apr 10, 2024
Thank you for taking the time out of your day to give us a 5-star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Dorjbal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Mar 2024
Response from Theresa HGI Fremont Milpitas on Mar 20, 2024
Thank you Dorjbal for your kind words about our hotel staff and your 5 out of 5 review. We hope to see you again soon!

10/10 Excellent

Eric

Stayed 1 night in Feb 2024
Response from Theresa HGI Fremont Milpitas on Mar 20, 2024
Thank you Eric for the 5 out of 5 review score. We appreciate you staying with us and we hope your travels bring you this way again soon!

10/10 Excellent

Dung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Faisal on Feb 18, 2024
Thank you for taking the time out of your day to give us a 5 out of 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area !

10/10 Excellent

MEI-YAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Laura C. on Feb 15, 2024
Hello, Thank you so much for taking the time to share your rating with us. We are so happy to know that you enjoyed your stay. We look forward to seeing you again on your next visit.

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean and well managed hotel. Service was good. I would definitely stay at this place when I’m in town.
Stayed 1 night in Feb 2024
Response from Laura C. on Feb 12, 2024
Hi Steven, Thank you so much for taking the time in sharing your feedback. I am so glad to hear that you were able to enjoy your stay while here. We take pride in what we do to ensure quality of service is up to par with our guest expectations. We look forward to seeing you again on your next stay! Take care.

10/10 Excellent

Bill

Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Mar 20, 2024
Thank you so much Bill for your 5 out of 5 review score. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Ahmad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx for the great work
Stayed 1 night in Feb 2024
Response from Faisal on Feb 4, 2024
Thanks for taking the time out of your day to give us a 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area .

10/10 Excellent

Christian

Business traveler, Traveled with partner
Nice hotel, very clean, no complains
Stayed 1 night in Feb 2024
Response from Faisal on Feb 4, 2024
Thanks for taking the time out of your day to give us a 5 star review about your experience staying here with us , We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality , We would love to accommodate you again when you are in the Fremont/Milpitas area .

10/10 Excellent

Karina

Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Mar 20, 2024
Thank you Karina for your 5 out of 5 review. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Faisal on Feb 2, 2024
Thank you for taking the time out of your day to give us a 5 star review about your experience staying here with us, We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality, We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly staff hotel
Great staff! Very friendly and clean. I prefer to stay here for when I’m in town with my son for 49ers games
Stayed 2 nights in Jan 2024
Response from Laura C. on Jan 30, 2024
Thank you so much for your feedback. We're so happy that you were able to enjoy your stay. Our staff takes pride in what we do and we always strive to deliver the utmost memorable experience. We look forward to seeing you again on your next trip.

4/10 Poor

An

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The service and staff were great. However, the bathroom had this smell of Sewage. When I told the person at front desk, she said that they knew exactly what that smell was.. I was like if you knew the room smelled like that, why would you allow a customer to book the room and say nothing about it?
Stayed 1 night in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 24, 2024
Thank you An for your kind feedback on the service and staff. I apologize for the odor in your room and I have already begun following up on this so that this does not happen again. Thank you for bringing it to our attention.

10/10 Excellent

Song Kok, Fremont

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 24, 2024
Thank you Song for your 5 out of 5 review! I hope your travels bring you back to see us again soon!

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Great location and quiet stay for visiting relatives...
Stayed 1 night in Jan 2024
Response from Faisal on Feb 2, 2024
Thank you for taking the time out of your day to give us a 10 out of 10 review about your experience staying here with us, We are pleased to know that you enjoyed your time here with us as well as our team members delivering exceptional customer service and hospitality, We would love to accommodate you again when you are in the Fremont/Milpitas area!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 22, 2024
Carlos thank you so much for your 10 out of 10 review! We greatly appreciate your feedback and look forward to your next visit with us!

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 17, 2024
Thank you so much Claudia for your 5 out of 5 Review. We hope to see you again soon!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 17, 2024
Thank you so much Robert for your 10 out of 10 Review! We hope your travels bring you back this way again soon!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 12, 2024
Thank you Kathy for your 10 out of 10 review. We hope to see you again soon!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks new and clean, staff was quite friendly, and I especially enjoyed free Tesla charging for the rental.
Stayed 1 night in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 12, 2024
Thank you so much Eric for your kind review. We hope to see you again soon!

10/10 Excellent

MEI-YAO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Theresa HGI Fremont Milpitas on Jan 12, 2024
Thank you so much Mei-Yao on your 10 out of 10 review. We hope your travels bring you back our way again soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 12, 2024
Thank you so much Laura for your 5 out of 5 review! We hope to see you again soon!

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and spacious room. Good restaurants nearby.
Stayed 11 nights in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 5, 2024
Thank you Belinda for your review and kind comments. We hope your travels bring you back soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 5, 2024
Thank you so much for your 10 out of 10 review. We greatly appreciate your feedback.

8/10 Good

Amruta, San Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you so much Amruta for your 4 out of 5 review! We hope your travels bring you back soon!

8/10 Good

Amruta, San Diego

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place is clean, quiet and looks relatively new. The only negative experience we had was when we tried to get some complimentary coffee at check out on 28th early morning. The lady at the breakfast station (same one who was there on 27th morning when we had breakfast there) was rude and lazy. When we asked for some coffee, she just lied that the coffee wasn’t available that early. The front desk guy was nice and helped us out.
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you Amruta for your 4 out of 5 review and your feedback on the Coffee situation. We will be sure the follow up on that and I am glad to hear that the front desk attendant was able to help you. We hope to see you again soon!

2/10 Terrible

Shannon

Traveled with partner, Traveled with pets
Liked: Property conditions & facilities
Disliked: Staff & service
I was really disappointed to learn upon checking in that there is a pet fee of $75. I booked my room at the Hilton on Expedia and there was no mention of the $75 fee when checking out. It just said pet friendly. Extra charges should be more obviously stated. Won’t stay here again because of this.
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Shannon, thank you for your feedback and I apologize that you were not made aware of the pet fee.

10/10 Excellent

ROSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you Rose for your 5 out of 5 review! I hope we get to see you again soon!

10/10 Excellent

Betty, Fremont

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 5, 2024
Thank you Betty for your 5 out of 5 review. We hope to see you again soon.

2/10 Terrible

Kimberly

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Incorrect reservation caused frustration delays an
Reservation was not correctly processed so I had to make another one which incurred another deposit. Additional days were discussed several times during my checkin and I trusted it was completed. Housekeeping entered my room even though the do not disturb sign was in the door. I wasn’t allowed to check in my belongings until I did an entire reservation
Stayed 2 nights in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Kimberly, I truly apologize for the inconvenience you had with the reservation and your stay. We strive for excellence and I truly regret that we fell short in this case. Thank you again for your feedback and I will share it with our team.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well managed. Very friendly front desk personnel, hotel is clean and new, bedroom well kept, very clean bedsheets. Comfortable bed, not too soft. Great location walking distance to restaurants and supermarkets. Highly recommended.
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you so much Maureen for your very kind words and the 5 out of 5 review. I hope we get to see you again real soon!

10/10 Excellent

YANG

Response from Faisal on Feb 6, 2024
Thank you Mr. Yang for taking the time out of your day to give us a 5 out of 5 star review about your experience staying here with us , We are please to hear that you enjoyed your time here with us as well as our team delivering exceptional guest services and hospitality , We would love to accommodate you again when you are in the Fremont / Milpitas area.

10/10 Excellent

Daniel, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is three years old and it still looks like it opened last week. Hats off to the management
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thnak you Daniel for such kind words and your 5 out of 5 review. We greatly appreciate it and hope to see you again soon!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you so much Gordon for your 10 out of 10 review. I hope your travels bring you our way again soon!

2/10 Terrible

Rajwinder

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The lady at the reception was asking to pay twice for the same room, she was keep ignoring you didn’t pay online, Later she didn’t say sorry for her mistake, strange attitude she showed. Toilet flushing wasn’t working, informed at the reception, someone came up, spent 5 minutes & later on same problem we were facing.
Stayed 1 night in Dec 2023
Response from Theresa HGI Fremont Milpitas on Jan 4, 2024
Thank you Rajwinder for your feedback. We strive for excellence and I am sorry that we fell short in this case. I will share your feedback with the team.

2/10 Terrible

HUI KUN

Stayed 1 night in Jul 2023
Response from Laura C. on Nov 11, 2023
Hello, I wanted to thank you for staying with us. I apologize that we couldn't meet your expectations. If you would like to reach out to the hotel directly to discuss this matter in order to make it right, I would be more than happy to assist you. I hope that we will be able to see you again the future.

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Laura C. on Nov 11, 2023
Hello, Thank you for taking the time to give your feedback. We're so happy that you were able to enjoy your stay. We look forward seeing you again.

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, stylish, clean, spacious room. Indoor pool. Tesla charger parking.
Stayed 1 night in Nov 2023
Response from Laura C. on Nov 11, 2023
Hello, Thank you for taking time to give feedback. We're so glad that you were able to enjoy your stay. We look forward to seeing you again.

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Eddie, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023