All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Clean, spacious, and enjoyed the area. Lots of eating options, shops and a supermarket nearby. Transport easily accessible. Gardens close by. Arrived early, and the front desk checked me in straight away. Friendly, helpful. Would stay again in Frankfurt.
Monique
Stayed 2 nights in Feb 2024
Response from Your Team of Novum Hotel Imperial on Feb 26, 2024
Dear Monique,thank you for your positive feedback and the kind words.We are happy that you were satisfied with us and hope to see you again very soon.
8/10 Good
Daniel
Traveled with group, Traveled with family
Dec 3, 2023
Liked: Cleanliness, staff & service
We stayed here during our visit to the Frankfurt Christmas markets and hotel was nice, very close to the city centre, supermarket round the corner and close to the tram. Breakfast buffet was simple and but did the job, fulfilling. Staff very quick to check us in, very friendly.
I would recommend this hotel if going for the weekend
Daniel
Stayed 2 nights in Dec 2023
Response from Your team of Novum Hotel Imperial on Jan 11, 2024
Dear Daniel, thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us and hope to see you again very soon
Response from Your team of Novum Hotel Imperial on Jan 11, 2024
Dear Graham,thank you for your positive feedback and the kind words. We are very happy that you were satisfied with us and hope to see you again very soon
6/10 Okay
Gary Francis
Traveled with family
Nov 13, 2023
laura was the only staff that was help.
Gary Francis
Stayed 6 nights in Nov 2023
Response from Novum Hotel Imperial Frankfurt on Nov 14, 2023
Dear guest,Thank you for choosing to stay with us and leaving a review.We regret that you were not satisfied with our staff but are happy that you found Laura helpful. Your criticism will be forwarded internally as we aim for a great service for all. We sincerely apologize for the inconvenience.Hopefully we have the chance to restore your confidence in our staff on a a future stay.With kind regardsYour Novum Hotel Imperial Frankfurt team
Response from Novum Hotel Imperial Frankfurt on Nov 13, 2023
Dear guest,Thank you for sharing your feedback with us.We are pleased that you enjoyed the breakfast but regret that you were not satisfied with your stay otherwise. Your criticism will be forwarded internally as we aim for a great service for all. We sincerely apologize for the inconvenience.Hopefully we have the chance to restore your confidence in our hotel on a a future stay.With kind regardsYour Novum Hotel Imperial Frankfurt team
Excellent! Great location. Close to the Goethe University, the Palm Garden, and shopping and food on Leipziger Strasse. Also close to U-Bahn connections (about 4 blocks).
Craig
Stayed 5 nights in Oct 2023
8/10 Good
Nora
Traveled with family
Sep 28, 2023
Liked: Cleanliness, staff & service, amenities
Staff friendly. Room clean. Breakfast very good, variety choices.
Nora
Stayed 5 nights in Sep 2023
6/10 Okay
Colin
Sep 4, 2023
Liked: Cleanliness
Was nice clean room, but lift didn't always work the whole time there. Lot of stairs to walk on the 6th floor.
Friendly staff, able to leave bags safely. Breakfast was good and choices available. Beds were uncomfortable and there was one rubbish flat pillow on the beds, we asked for another pillow and they didn't have any for us so they gave us one extra duvet between three of us which wasn't much help. Although the room was clean there was a cockroach on the bathroom floor one morning! The electrics flickered and some light bulbs were broken and buzzed. We were a group of three adults and the bed was set up on the sofa bed which was very hard and the slats made lots of noise. There were only two cups/glasses in our room and they weren't washed or changed daily.
Dear Guest,thank you for your massage,I am really sorry that you haven't had a good experiencecould you please tell es your issue with our Hotel so we can work on itKindly regards
It's a great little hotel in a great location: near a small pedestrian precinct with restaurants/outside seating, grocery stores, etc. It feels like a small city. There is also the Palmengarten 10 mins walk away, the Botanical Garden and the Grueneburgpark. The hotel staff are very friendly and helpful. Very nice breakfast! The room was spacious, the window could be opened. It was a perfect stay.
Especially liked the breakfast setup--never ran out of food, always topped off (right up until closing); breakfast staff was noticeably efficient, friendly, and helpful
Shower was exceptional--no low-flow shower heads here
Location excellent--easy walk to subway, trams, and buses, and the ReWe (supermarket) was nearby
Suzanne
Stayed 10 nights in Mar 2023
8/10 Good
Blanca Rios
Business traveler
Mar 14, 2023
Liked: Cleanliness
The building is a little old, but the property is clean. The shades of the room did not work. Some of the staff were not friendly (ladies were surper nice, guys were rather rude).
People from brakefast and cleaning were super nice too.
Response from Your team of Novum Hotel Imperial Frankfurt on Jan 16, 2023
Dear guest,Thank you for your review. We regret that you were not completely satisfied with our service and we apologize for the inconvenience. We will forward your comment internally.Hopefully you will visit us again.Best regards,Your team of Novum Hotel Imperial Frankfurt
Convenient to s-bahn, Autobahn access as well as ease of access to the Stadt. Ruhig. Staff customer service and friendliness. Frühstück 👍.
Carl J.
6/10 Okay
Rudolf
Dec 28, 2022
Botched reservation
My reservation was for a Comfort Triple Room (supposed one Double and one Twin bed), but I only got a "Comfort Room" with one Double bed, no extra Twin bed.
too few towels and the bathroom floor was ice cold
Breakfast was ok.
Overall the hotel was an Ok place to stay, but the electrical system in the room was very confusing. The location was a little too out of the center, but that is on me. I would still recommend this hotel.
Hotel is clean and well priced in a quiet area with courteous staff. Amenities in the rooms have been reduced, no microwave or fridge. Otherwise excellent valure for price.
Good location, walk to stores and public transportation. Good breakfast for the price and friendly staff. The wifi was bad and the room lacked an iron and ironing board as well as a mini-bar.
This hotel is centrally located to the Frankfurt Messe and by a university. Just a few block comfortable walk from the underground and linking you to high speed trains and the airport. The rooms are clean, with free wifi and TV, safe, coffee pot and that is it. The area is very safe and pleasant. Great for business, budget travel or tourists wanting experiences that are not a fancy hotel stay.
Canadian
Stayed 3 nights in Jan 2020
8/10 Good
Verified traveler
Jan 5, 2020
Liked: Cleanliness, staff & service
Easy check-in
Easy commute
Not too noisy
Room spacious
I had to request a discount because the curtain system didn’t work. It’s the reflection of the city lights getting trough the room window. They didn’t have another room available. In Germany the curtains system are Installed outside of the window to block 100% the light that comes from outside
Novum Hotel is just a 5 min walk to a major metro stop, grocery store, cafe and bars. The room is very clean but you won't be spending much time there because there is soooo much to do in Frankfurt.