Superior Double Room | Minibar, in-room safe, desk, free WiFi
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Reviews of Residenza Castiglioni

Residenza Castiglioni
Via Del Giglio 8, Florence, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 274 reviews" "
Rating 8 - Good. 84 out of 274 reviews" "
Rating 6 - Okay. 24 out of 274 reviews" "
Rating 4 - Poor. 10 out of 274 reviews" "
Rating 2 - Terrible. 4 out of 274 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vicente, Kenton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have a lovely but short stay. Very close to everything you want to see.
Stayed 2 nights in Jun 2023

2/10 Terrible

Liying

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel told us they didn’t receive our reservation through Expedia, even though they did eventually found out that Expedia has sent the reservation into their email. We booked for five nights, and they only have one night available. The staff told us she was sorry about the situation, and we can drink the water in the mini bar for free. Then the next morning, another staff came over and charged quite a bit for the drinks. The room had a very high ceiling and the ac was barely working, it can’t cool off the room at all… It is a very dishonest place….. will never book it again.
Stayed 5 nights in Jul 2022
Response from staff on Oct 20, 2022
Good morning,as already mentioned, it was an error on our part and on expedia's part, as the communication between lor and our channel manager did not work when you made your booking. We had told you that we were offering you the bottles of water you had in the minibar and instead you took advantage of it and practically emptied our fridge... having said that we are sorry for the situation but when you came here you didn't show all this annoyance

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Nice people. Convenient to the city and the station.
Stayed 1 night in Sep 2022
Response from Staff on Oct 6, 2022
Thanks for your good review

8/10 Good

Sylvie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. very charming B&B. Friendly and helpful personnel.
Stayed 2 nights in Aug 2022
Response from Staff on Oct 6, 2022
Thanks for your good review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and nice and quiet. Room was lovely.
Stayed 3 nights in Aug 2022
Response from Staff on Oct 6, 2022
Thanks for your exellent review

10/10 Excellent

marilou, ST. ALBERT

Traveled with family
Liked: Cleanliness, staff & service
Very cozy and staff are very nice!
Stayed 7 nights in Apr 2022

8/10 Good

KULWADEE

Stayed 2 nights in Apr 2022

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay; comfort and peaceful atmosphere, as well as beautiful renaissance style of the room will surely get under your skin! Staff was very friendly and helpful, ready to share recommendations on travelling around and out of Florence and provided simple yet rich breakfast with everything you need for your day exploring. Location was excellent, super central and close to all sites we wanted to visit. Thank you for your hospitality, we loved it here!
Stayed 2 nights in Dec 2021

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveler

Travel ban - did not stay. No service provided so should get refund.
Stayed 3 nights in Jul 2020

10/10 Excellent

Wen

Stayed 2 nights in Mar 2020

6/10 Okay

Chadi

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service, location and friendly environment. greta for couples and families.
Stayed 9 nights in Dec 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Residenza Castiglioni was a great place to stay for me as a solo traveler. Its location is amazing and they have great breakfasts from 8-10AM. The only issue for me was figuring out how to get past the giant iron gated door to actually enter the building. There is no indication of what to do to get in until you get your keys from the lobby on the 2nd floor of the building. I almost had a mini panic attack from worry that I would have to sleep on the streets ! And no one answered the phone when I tried to call the hotel to ask for help. But aside from that situation, the room itself was very nice, kept very clean, and was perfect for my 4 night trip.
Stayed 4 nights in Dec 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic place to stay, close to all major sites
Cosy little single room, had everything I needed and was a very nice place to come back too after a day out in Florence exploring. Close to all sights and also close to the station - walking distance from everything. Breakfast was lovely - boiled eggs, not scrambled, but still the pastries and the cheese, meats were devine and brown bread options My soy milk request was also met without hesitation.
Stayed 1 night in Nov 2019

6/10 Okay

Britney

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveler

Disliked: Staff & service
Great City location, uninterested managers
Location in city is perfect . Within walking distance to most all cultural venues. BUT personell at the hotel made no effort to extend help on getting around town. Had 'attitude ' when checking in and when asking other questions. Seemed to be 'bothered ' . Been to other hotels in Florence and Milan that I would return to, not this hotel because of lack of hospitality.
Stayed 4 nights in Nov 2019

8/10 Good

Mike, Albany, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Easy walking distance to the train station and attractions. Staff accommodating and helpful, including holding our bags after check-out. Our room was larger than expected. Had some of the feel of staying in an old palazzo, with antique furniture, high ceiling and exposed beams. Room was clean and well-kept, as was the bathroom. Housekeeping attended to it daily. Breakfast was extensive considering that the property only has 6 rooms. Some very good restaurants close by, as well as some shopping. Also very close to the Mercato Centrale and Mercato San Lorenzo. We were very happy with the property and would recommend it to travelers looking for something a little different than the average hotel room.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and pleasant experience
This room was quite large, quiet, clean and comfortable. The staff was friendly, helpful and prepared. Breakfast as well was a bit cramped, but well prepared and staff were prompt in making room for guests as quickly as possible. The location was PERFECT. Within easy walking distance of all the historical sights we wanted to visit. Parking as well was a breeze. I would be happy to stay again and encourage you to try it out.
Stayed 2 nights in Oct 2019

10/10 Excellent

MRS, Melbourne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room and bathrooms. Clean and modern. A hidden gem!
Stayed 3 nights in Sep 2019

10/10 Excellent

Marleny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely clean! Very comfortable.
Stayed 1 night in Sep 2019

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location
Room for one is small but comfortable and clean/ awesome location and good breakfast
Stayed 2 nights in Sep 2019

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly staff. Beautiful room - waking up to the lovely murals on the ceiling was the perfect way to start the day in Florence.
Stayed 5 nights in Aug 2019

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience
Very friendly staff, room super confortable and clean! It was a really good deal, good price and super close to Duomo and all the touristic zone.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, next to the duomo but also in the walking distance of everything on your itinerary
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spacious. Very nice breakfast and staff very welcoming. The location was ideal very close to the train station and all the sights. We would definitely stay here again.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious, renovated and very clean. Able to check in early and staff was very attentive checking us in. Great location to Duomo and train station.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and restaurants near by. Very convenience!!!
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool murals in room, great location. Friendly staff. Efficient breakfast.
Stayed 2 nights in May 2019

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great security, nice room! A+
Excellent location! I stayed in single room (solo traveler) and it had everything I needed. Private bathroom, tea/coffee supplies, toiletries, refrigerator ( had mini -had if you want to purchase). Room was small, quiet and clean, with excellent security. Great deal for it's location!!
Stayed 1 night in Apr 2019

10/10 Excellent

andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great big family room
I love this room, big and classy with modern enough upgrade and located right in heart of florence surpringly easy parking, just next door have garage that offer Vallet parking for 27 euro for overnight which I think quite reasonable for downtown, compare to most USA Downton parking, this is cheap
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice, close to everything for tourists.
Great location. Remember to look for the blue street number plate, not the other ones. Great service. Not too sure about the street parking, but there is a parking garage next door for Euro $20+ a day. Tons of restaurants and few supermarkets downstair and 5 mins walking distance. Great breakfast also!!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

4/10 Poor

Allan

Liked: Cleanliness
Disliked: Room comfort
Adequate for a night
The owners are quite blunt. Strange to have their office area in the lounge kitchen dining area Breakfast poor, stale pastries. Accommodation is noisy from street. Not a relaxing retreat. Stayed in the Hotel De La Ville few nights later £20 more expensive but well worth it
Stayed 2 nights in Feb 2019

10/10 Excellent

DTS

Traveled with family
Liked: Cleanliness
Comfortable clean rooms. Nice breakfast. Great hosts.
Stayed 6 nights in Dec 2018

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

6/10 Okay

Maurizio

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2018

8/10 Good

Keegan, Boulder, CO, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel and room was great. The place did not have air conditioning which made the heat nearly unbearable. Additionally it was not fully communicated how to get to the hotel which is on the third floor of a building. Also I felt as though it lacked privacy with the rooms and doors so close together. However the stay was nice and the staff was great.
Stayed 2 nights in Sep 2018

10/10 Excellent

Cynthia

Fabulous Florence Apartment!
The executive suite was large and just beautiful. The room had 2 bathrooms one with a tub and one with a shower. The room was literally like an apartment with an extra bonus room with chairs and a window. It had a walk in closet off of the bonus room right next to the bathroom with the tub. Lovely! The room was clean and had a large screen TV and a safe and a refrigerator stocked with goodies for purchase. The breakfast was hearty and delicious. Many foods to choose from. Pastries, home made yogurt, meats, cheeses, granola, fresh fruit juices, hard boiled eggs etc. Cappuccinos were served with a smile or a heart in them and were delicious with breakfast. Made to order as many as you like.The location was excellent. Walking distance from the train station and all the sights. We didn't have to use a taxi once and saw all the major sites. Plenty of restaurants around and the leather street market was only a block away. I can't say enough good things about our stay here.Check in was easy with the lift and staff was friendly. Safe neighborhood and restaurants and grocery just outside the entrance door. We will definitely stay here again if we come back to Florence.
Stayed 6 nights in Sep 2018

6/10 Okay

Michelle, San Francisco, CA

Liked: Cleanliness, property conditions & facilities
The spaces are large and beautifully appointed in the old residence. Regretfully, there was no air conditioning and high summer temps disabled our ability to use the room. We moved our 2nd night to a newly renovated upper level penthouse that would be perfect for 2 women or guys to use with 2 baths. The issue however that necessitates a change are the beds themselves...absolutely hard as rocks. Also the lighting isn't all practical due to many switches and overhead bed lights; while a great thought, are too strong and therefore glaring and unusuable at short distance. Also, be prepared to navigate your bags on your own. If these things don't matter, the location and overall lodging is good for the price.
Stayed 2 nights in Jul 2018