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Reviews of IL Tornabuoni The Unbound Collection by Hyatt

5 out of 5
IL Tornabuoni The Unbound Collection by Hyatt
Via dè Tornabuoni 3, Florence, Firenze

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 58 reviews" "
Rating 8 - Good. 2 out of 58 reviews" "
Rating 6 - Okay. 2 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Apr 2024

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful hotels I have ever stayed in.
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service. Can’t beat the location. All around great stay in Florence.
Stayed 1 night in Mar 2024

10/10 Excellent

Selina, Victoria

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Shraddha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location. We thoroughly enjoyed our stay here. The staff was friendly and helpful, always ready to assist us with any requests. The rooms were spacious and clean, with comfortable beds and modern amenities. Overall, our experience at this hotel was fantastic and we would definitely recommend it to others.
Stayed 2 nights in Feb 2024

10/10 Excellent

christina, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

MARIEANN

Stayed 4 nights in Dec 2023

10/10 Excellent

Kurt, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we only stayed one night at the hotel, the property and the room were stunning. Great service. Doorman was extremely helpful and the front desk staff as well. Our visit to Italy was mainly in Rome, but we took the train to other cities for short visits. Florence is an incredible city. The property is located in the heart of Florence and within walking distance to everything. It is about 100 ft. from the Ferragamo museum (highly recommended). The only thing that we found kind of quirky is that the entrance to the hotel appears to be the entrance to a high-end retail store, which is right next door. We were using Google maps to navigate the short walk from the train station to the hotel. We were right in from of the entrance for 3 or 4 minutes and we did not realize it because it looked like the entrance to the store. If we ever go back to Florence, we will certainly stay at this hotel.
Stayed 1 night in Nov 2023

10/10 Excellent

Slaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Lacey, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a gorgeous property and close to all major shopping plus sights. The staff are so kind and obliging that we felt right at home. I especially the loved the doormen who were so attentive. We ate at the restaurant, had drinks at the bar and the Butterfly Terrace (the Minerbetti Spritz is amazing), and had room service, all of which I would highly recommend. Rooms are large and spacious, the cleaning and refilling of coffee/tea and mini bar were sometimes spotty though but nothing that a quick call didn't fix. I've stayed at another hotel across the street every other time I've been to Florence, but after this stay I"ll definitely be switching loyalty to Il Tornabuoni.
Stayed 5 nights in Sep 2023

10/10 Excellent

Shelley

Stayed 2 nights in Aug 2023

10/10 Excellent

Guninder Bir Singh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, central location, will stay again
Stayed 3 nights in Jul 2023

10/10 Excellent

Hezy

Stayed 2 nights in Jul 2023

10/10 Excellent

Bart

Stayed 2 nights in Jul 2023

2/10 Terrible

Delia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our rooms were beautiful , however the receptionists, especially Albina, were very rude and short tempered. She treated us with disrespect. On the other hand , Michael, Jude, Jonás and Jorge were incredibly kind and generous with recommendations. Other hotels at this level include breakfast. We had 3 rooms for 3 nights.
Stayed 3 nights in Jun 2023

10/10 Excellent

Neer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a five star hotel at its finest. The property is located exactly where you want to be and provides a very easy and short walk to all the major sites, including the Duomo, Ponte Vecchio and major museums. It's very subtly located right on a main strip of high end shops, and from our window we could look out onto a bustling (but surprisingly quiet) area, including the piazza. The hotel is beautifully maintained and is very clean and nicely appointed. A hotel is nothing without its staff, and the staff is amazing. Very, very friendly, and a special shout out to Matteo, the concierge. He moved a dinner reservation for us multiple times, found new restaurants for us whenever we needed, and made our stay fabulous. All the other staff (especially Michael and Jorge) were also incredibly friendly and helpful, and we always felt welcome and happy to come into the hotel. I would highly recommend this property to anyone looking for a beautiful, well run and well maintained place to stay in Florence. Definitely not our last time coming to this hotel.
Stayed 5 nights in Jun 2023

10/10 Excellent

scott

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place in the heart of Florence. Next to a square where they sing or play music every evening. Sit outside the bar a listen to the beautiful music while sipping on a cocktail made from the best bartender/mixologist I’ve ever meet. Adomo, he creates the perfect drinks!
Stayed 4 nights in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Front Office Team on Feb 24, 2023
Dear Guest,We are really glad that you have enjoyed your stay with us at IL Tornabuoni Hotel.We hope to welcome you back soon.

10/10 Excellent

ARDIT

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Front Office Team on Mar 6, 2023
Dear Ardit,We are very glad that you have enjoyed your stay with us at IL Tornabuoni Hotel.We hope to welcome you back soon.Best regards.

10/10 Excellent

Arianna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tornabuoni, easily located in high end fashion shopping stores but also close to town where are the monuments are. domo is walking distance.
Stayed 2 nights in Jan 2023
Response from Front Office Team on Feb 3, 2023
Dear Mrs Arianna,We are really glad that you have njoyed your stay and our location, just in the heart of Florence.We hope to welcome you back soon.Best regards.

10/10 Excellent

emre

Stayed 2 nights in Jan 2023
Response from Front Office Team on Feb 3, 2023
Dear Guest,We are really glad that you have enjoyed your stay with us at IL Tornabuoni Hotel.We hope to see you soon.Best regards.

10/10 Excellent

AHMAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Response from Domenico Muratore/Hotel Director on Jan 19, 2023
Dear Mr Ahmad,We are really glad that you have enjoyed tour stay with us at IL Tornabuoni Hotel.We hope to welcome you back in beautiful Florence.Best regards.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is newly renovated, elegant and luxurious property situated close to major sites such as Duomo and Uffizi in center of Florence but away from the noise of the crowd. It is also located close to Arno River and conveniently next to high end retailers. We had most pleasant and relaxing stay. Staffs were very kind and courteous. Room service and amenities were excellent. Only thing awkward is bathroom where you need some effort to push the toilet flush button on the wall. Overall, I highly recommend this hotel and will return again for further stay.
Response from Domenico Muratore/Hotel Director on Dec 18, 2022
Dear Mr.Yu, We are really glad that you have enjoyed your stay at IL Tornabuoni Hotel. We would like to thank you for the beautiful review and for the feedback. We hope to welcome you again in the beautiful Florence. Best regards,

10/10 Excellent

Daniel, Wilton

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Fantastic! Beautifully appointed, friendly and right in the heart of Florence.
Response from Domenico Muratore/Hotel Director on Dec 7, 2022
Dear Mr Carl,We are really pleased that you have enjoyed your stay at Il Tornabuoni Hotel.We hope to welcome you soon in the beautiful Florence.Best regards.

10/10 Excellent

Luz

Stayed 1 night in Nov 2022

10/10 Excellent

George

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Domenico Muratore/Hotel Director on Nov 15, 2022
Dear George,We are really glad to hear that you enjoyed your stay with us at IL Tornabuoni Hotel.We hope to welcome you again in the beautiful Florence.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Domenico Muratore/Hotel Director on Sep 30, 2022
Dear Charlie,We are really glad that you enjoyed your stay with us and we hope to see you soon.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the hotel! The staff and location was excellent
Stayed 1 night in Aug 2022
Response from Domenico Muratore/Hotel Director on Aug 23, 2022
Dear Mrs. SUsan,We are really glad that you have enjoyed your time at IL Tornabuoni Hotel.We always do our best to give our guest a memorable experiences.We hope to see tou soon.

10/10 Excellent

Awais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel !!
Amazing in every way
Stayed 1 night in Aug 2022
Response from Domenico Muratore/Hotel Director on Aug 16, 2022
Dear Mr. Awais, We are really pleased that you have enjoyed your stay with us at IL Tornabuoni Hotel. We hope to see you soon.

10/10 Excellent

Narbeh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended hotel!
Stayed 2 nights in Aug 2022
Response from Domenico Muratore/Hotel Director on Aug 10, 2022
Dear Mr. Narbeh, We are glad that you have enjoyed your stay with us at IL Tornabuoni Hotel! It is a pleasure to read such a beautiful review. We really hipe to se you soon.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most memorable hotel stay we’ve ever had. Stayed here for our honeymoon so we had high expectations, and they still blew them away. Stylish, great location, great food, great service, you name it!
Stayed 1 night in Jul 2022
Response from Domenico Muratore/Hotel Director on Aug 8, 2022
Dear Mr. Eric, We are really happy that you have enjoyed your stay at IL Tornabuoni Hotel. It is a great pleasure to read such a beautiful review! We hope to see you soon.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Excellent property Highly recommend
Stayed 2 nights in Jul 2022
Response from Domenico Muratore/Hotel Director on Aug 3, 2022
Dear Dan, We are really pleased that you have enjoyed your stay with us at IL Tornabuoni Hotel! We hope to see you on your next trip to Florence.

10/10 Excellent

adriana p salazar

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Jul 2022
Response from Domenico Muratore/Hotel Director on Aug 3, 2022
Dear Adriana, We are really happy that you have enjoyed the location and your stay. We hope to see you soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous new hotel with absolutely stunning interiors- no detail left undone. Staff was incredibly kind and attentive- Desk Man even helped get my missing luggage to the hotel before we left for Rome. Will definitely recommend to friends and family. Great location to everything and best Aperol spritz in Italy!
Stayed 3 nights in Jul 2022
Response from Domenico Muratore/Hotel Director on Jul 31, 2022
Dear Jennifer, We are delighted that you have enjoyes tour stay with us. Thank you for this beautiful review, it helps us to de even better! We hope to see you soon

10/10 Excellent

bert

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in Jul 2022
Response from Domenico Muratore/Hotel Director on Jul 31, 2022
Dear Bert, We are happy to see that you have enyojed your stay with us. We hope to see you soon.

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was wonderful. Staff were helpful and friendly. We would stay there again!!
Stayed 3 nights in Jun 2022
Response from Domenico Muratore/Hotel Director on Jul 31, 2022
Dear Virginia, We are really pleased that you enjoyed your stay at IL Tornabuoni. We hope to see you soon!

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Domenico Muratore/Hotel Director on Jun 26, 2022
Dear Gabriela, Thank you for choosing us for your stay in Florence! We hope to see you soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were all so attentive -- helping with reservations, taxis and every need. Location was perfect - an easy walk to great shopping, the Duomo and museums and just a few steps from the Ponte Vecchio. Room was contemporary and very comfortable...more spacious than typical Florence hotel rooms. Would definitely recommend to others.
Stayed 3 nights in Jun 2022
Response from Domenico Muratore/Hotel Director on Jun 26, 2022
Dear Diana, We are really happy that you enjoyed your stay with us. It is a pleasure to read such a beautiful review on the Hotel and on our staff! We hope to see you again on your next trip to Florence.

10/10 Excellent

Christa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roof top terrace
Stayed 2 nights in May 2022
Response from Domenico Muratore/Hotel Director on Jun 26, 2022
Dear Christa, Thank you! We hope to see you soon.

8/10 Good

Simon, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, but the breakfast service terrible and cost of food/drink options very high
Stayed 3 nights in May 2022
Response from Domenico Muratore/Hotel Director on Jun 26, 2022
Dear Simon, Thank you for your feedback on the breakfast, for us is very important. I will speak to the staff in order to avoid any other inconveniences. We hope to see you soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2022
Response from Domenico Muratore/Hotel Director on Jun 5, 2022
Dear Robert, We are really glad that you have enjoyed your stay at IL Tornabuoni Hotel. We hope to see you soon.

10/10 Excellent

JULIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GORGEOUS hotel. Wish we could’ve stayed longer. Rooms are impeccable. Prime location.
Stayed 1 night in Apr 2022
Response from Domenico Muratore/Hotel Director on Jun 5, 2022
Dear Julia, Thank you for sharing with us this beautiful feedback. We are happy that you have enjoyed your stay with us and we really hope to see you soon.

8/10 Good

Steven, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022
Response from Domenico Muratore/Hotel Director on Jul 31, 2022
Dear Steven, We are pleased that you enjoyed your stay with us. We really hope to see you soon!

10/10 Excellent

Eric Elias

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top but no 24 hrs room service breakfast selectionn is poor
Stayed 2 nights in Mar 2022
Response from Domenico Muratore/Hotel Director on Jul 31, 2022
Dear Eric Elias, We are delighted that you have enjoyes your stay with us. Thank you for your feedback, we will do our best to improve. We hope to see you soon.

10/10 Excellent

ANTHONY, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at Il Tornabuoni. Beautiful rooms, great location and amazing staff. Will definitely come back.
Stayed 4 nights in Mar 2022
Response from Domenico Muratore/Hotel Director on Jul 31, 2022
Dear Anthony, Thank you for this beautiful review, it really helps us to do better! We hope to see tou on your next trip to Florence!

10/10 Excellent

Yoichi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清潔、スタッフが親切。 またフィレンツェを訪れることがあれば利用したい。
Stayed 5 nights in Aug 2023

6/10 Okay

Hun Mo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurant ...
the hotel restaurant was terrible. we almost couldnt eat. probably, chef was off duty? or ? during my stay. havent had such pasta in my life. otherwise. 4 star..
Stayed 3 nights in Apr 2023