Lobby
Check availability

Reviews of Comfort Suites Florence - Cincinnati South

2.5 out of 5
Comfort Suites Florence - Cincinnati South
5905 Merchants Street, Florence, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 21 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought the breakfast left a lot to be desired. the tables were dirty and the quality of the food was poor.
Stayed 1 night in May 2024

8/10 Good

charlotte

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with balcony, breakfast was good would return
Stayed 1 night in May 2024

10/10 Excellent

sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean. We enjoyed our stay here. Breakfast was good as well
Stayed 2 nights in May 2024

2/10 Terrible

Candan, Traverse City

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Guss

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was peaceful, and accessible to freeways. Dining options nearby
Stayed 2 nights in May 2024

10/10 Excellent

Goitseone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for one night. It was clean. The staff were friendly. Everything was in order. The sheets were clean and I was very satisfied.
Stayed 1 night in May 2024

6/10 Okay

Lisa

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Gina

We paid for balcony that door did not work until the last night of our stay. Was not refunded. Room phones didn’t work. Lining was clean but very hard feeling
Stayed 2 nights in May 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Edwin, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Close to everything that is anything in Florence or even Newport/Covington.
Stayed 1 night in May 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when traveling from CVG
Stayed 1 night in May 2024

10/10 Excellent

Dale

Traveled with family
Great proximity to CVG
Stayed 1 night in Apr 2024

8/10 Good

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Aaron

Stayed 5 nights in Apr 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to the airport which brings more plane noise on top floor. Very convenient for our needs. Mall and restaurants all within a mile radius
Stayed 2 nights in Apr 2024

10/10 Excellent

Janette

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mietina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the room with the balcony. The scenery was amazing. The weather was great everything was clean to perfection. I enjoy staying there, and I will definitely be staying there more often when visiting.
Stayed 2 nights in Mar 2024

10/10 Excellent

Duane

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located, with courteous staff. The breakfasts were hearty and the amenities were great.
Stayed 4 nights in Apr 2024

6/10 Okay

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The noise from the airport was annoying at times. I would think there would be noise abatement in the middle of the night, but, apparently not. Otherwise, the location was convenient and there was adequate parking. I couldn't understand the man when i checked in because he was talking 90 mph and there was only 1 elevator which is normal (apparently) for Comfort Inns and it's ridiculous. I'll think twice about staying in another one for that reason but, the room was clean and comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. I liked the overall design. Definitely recommend. I would only complain that the table we sat at for breakfast was very wobbly
Stayed 1 night in Apr 2024

10/10 Excellent

GARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 1 night in Apr 2024

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it was centreal to Creation Museum and the Ark...also many places to eat. With an indoor pool our grand children were able to enjoy when the weather was bad outside.
Stayed 4 nights in Apr 2024

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My room was nice and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Sherrie B

Traveled with group, Traveled with family
The size of the rooms.
Stayed 2 nights in Apr 2024

8/10 Good

Joe

Traveled with family
Liked: Staff & service
It was fine for our needs
Stayed 2 nights in Mar 2024

10/10 Excellent

Magicely

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good facilites and clean.
Stayed 1 night in Mar 2024

8/10 Good

Ruthie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Andy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff extremely clean close to everything
Stayed 2 nights in Mar 2024

6/10 Okay

Donna

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room as clean and spacious. I was a little disappointed with the repairs that were needed in the bathroom. A piece of tile was broken on the floor behind the door where it opens against the shower glass and in the top corner of the shower ceiling there was water damage and a piece of the celling was loose and hanging. At breakfast each time during my 3 day stay I went to get a glass of orange juice from the machine and got only a glass of murky bitter water. The staff should be checking these during busy breakfast hours. I was on the top floor and the airplane noise kept me awake most nights.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on our way up to family in IN. And liked it so much that we made a point to stay on way back to Florida. Did laundry on site and pet friendly. Nice and quite with spacious rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful erea Good connection with the Arc and Creation Museum We had a very nice clean room The shower was very nice Breakfast was good and breakfast erea nice to relax also. Love this place!
Stayed 2 nights in Mar 2024

10/10 Excellent

Roger

Stayed 3 nights in Mar 2024

10/10 Excellent

Natalya

Stayed 2 nights in Mar 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well. I really loved our room. It was very clean and well appointed with comfortable beds and bedding! We had a 2 bed room. It also came with a nice sitting couch with table which was an excellent bonus. I loved the white covers and sheets, really made the room classy and feel extra clean. Staff was friendly. Breakfast had waffles eggs sausage and potato. Plus all the various juices, milk coffee tea. Bread, muffins, etc. Now for the not so great - a few low flying planes; but it didnt happen much at all... no hot tub; and the pool was in need of being resurfaced, there were patches in the cement pool and the paint inside the pool appeared to need scrubbed, like it had mildew stains all over the walls and floor. The water was a nice temp and appeared clean.
Stayed 2 nights in Mar 2024

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Pleasant, clean rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheree, Tawas City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest room - spacious. Friendly staff - Black out double curtains - way better than most hotels at this price!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 1 night in Mar 2024

8/10 Good

jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are smelly. Noisy at night. Thin walls !
Stayed 1 night in Mar 2024

10/10 Excellent

Billie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. I will definitely go here again if I'm taking a trip to Kentucky.
Stayed 3 nights in Mar 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was really close to my job
Stayed 7 nights in Feb 2024

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer, seville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again. Clean, beds are comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Trevor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a awesome place to get away
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer, Oak ridge

Stayed 2 nights in Mar 2024

10/10 Excellent

Caden

Stayed 1 night in Mar 2024

8/10 Good

Victor

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The running treadmills could use some updating. The mat had a find in it that i tripped on a few times. Can't do too much about how close it is to the airport, but that was a surprise to how loud some planes were. The room was great. Be nice to have a guide to the TV stations
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Awesome hotel. Very clean and comfortable. Nice breakfast selections and in a quiet area
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Second Time - Disappointed
This is our second time staying at this location. We chose it again due to our first stay being amazing. This time was different. We switched rooms because we didn't realize our first rom was handicap and wanted to leave that for someone who needed it. Even in that room the paint on the wall was scuffed and missing, and the paint on the furniture was damaged and coming off. Not a pretty sight. Our next room was better, but the same wall paint issue. There was hair in the bathroom sink. The second blind to the window was off and laying in the window seal.Now let's talk about the continental breakfast. It was terrible is the best I can give. Nice staff, but the rooms need immediate attention. Please buy some new couches without stains and such a dirty look. We refused to sit on it.
Stayed 1 night in Feb 2024