Deluxe Suite, 2 Bedrooms (2nd floor) | Desk, blackout drapes, free WiFi, bed sheets
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Reviews of Bristlecone Motel

2.5 out of 5
Bristlecone Motel
700 AVENUE I, Ely, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 305 out of 718 reviews" "
Rating 8 - Good. 274 out of 718 reviews" "
Rating 6 - Okay. 92 out of 718 reviews" "
Rating 4 - Poor. 29 out of 718 reviews" "
Rating 2 - Terrible. 18 out of 718 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Pam

Traveled with partner
Disliked: Amenities, property conditions & facilities
Amenities at this facility are at best pathetic. Worthless ‘breakfast’ with greasy prepackaged goods, rotten fruit and poor choice cereals, coat rack no hangers, no microwave or fridge, no clock, matted carpets, 31” tv, not even tissues and shower water was just barely warm enough. Motel 6 would outrage it at a much cheaper cost.
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Thank you for your valuable feedback and we're so sorry we let you down in any way. We strive to exceed expectations, and we regret that you were disappointed. Should you choose to stay with us again, we would really appreciate the chance to improve upon your experience.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
Thank you for staying with us at Bristlecone Motel, Ely, Nevada.

6/10 Okay

Allison

Liked: Staff & service
I stay here regularly enjoying this independent motel. This time the winter salt had not been swept from the sidewalks, I had no mini fridge in my room, the hot water was not hot for an evening shower and the breakfast bar was not restocked. I am sorry to report this because I have like staying here and will do it again and hope that these details are fixed next time.
Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
We appreciate your time in posting comments about your recent stay with us, and we're sorry to hear that you were not 100% satisfied with your stay. We've shared your comments with our team to use as a training tool, ensuring a positive experience for all guests moving forward. We hope that you will consider staying with us again should your travels bring you back to the Ely area.

4/10 Poor

Connie

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed there years ago and it now needs to be updated. The drapes were old fashioned and very wrinkled. The bedspreads were not large enough to cover the box springs and not attractive at all. There was no microwave in the room which was inconvenient since we got takeout for dinner and couldn’t reheat it. Breakfast was very sparse but we did get an apple that was good and we filled our to go cups with coffee. We had to wait a few minutes for the office to open for the breakfast bar. The outside of the facilities need some repairs The room seemed clean and the bed was comfortable. It was quiet. There was an additional pet fee that had to be paid on site after paying our registration fee on line. We probably will not stay there again.
Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
We appreciate your time in posting comments about your recent stay with us, and we're sorry to hear that you were not 100% satisfied with your stay. We've shared your comments with our team to use as a training tool, ensuring a positive experience for all guests moving forward. We hope that you will consider staying with us again should your travels bring you back to the Ely area.

10/10 Excellent

Suzanne, Littlefield

Traveled with partner
Liked: Cleanliness, staff & service, amenities
From the minute we checked in, the staff was so helpful and accommodating. The room was spotless and big. Although this is an older motel, you can see that it is been updated and is in the process of updating. We will definitely be back on our next visit to Ely.
Stayed 2 nights in Apr 2024
Response from gm on May 6, 2024
We appreciate that you chose to stay with us and we appreciate you taking the time to leave us a review. It's great to know that you had a comfortable stay. Our friendly staff will be glad to read your 5-Star review. Next time you're in town, we invite you to stay with us again at Bristlecone Motel, Ely, Nevada.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, Western Nevada appropriate.
Stayed 1 night in Apr 2024
Response from GM on Apr 19, 2024
We appreciate your great feedback. Thank you for taking the time to share your thoughts with us! We were delighted to help you feel at home in Ely, and we hope to indeed welcome you back again soon.

6/10 Okay

Gerald & Bettie Rae

Disliked: Property conditions & facilities
The premises were unkempt and crumbling. The bathroom didn’t feel clean. More bedding would have been useful and appreciated.
Stayed 2 nights in Apr 2024
Response from GM on Apr 19, 2024
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

8/10 Good

Michelle

Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
Thank you for staying with us at Bristlecone Motel, Ely, Nevada.

6/10 Okay

Tina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is right by a busy, noisy street. Has a small jam packed parking lot. Hard bed, not enough outlets, no coffee in the lobby until 6:30 am.
Stayed 1 night in Mar 2024
Response from gm on Apr 19, 2024
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

8/10 Good

Marlene

Stayed 1 night in Apr 2024
Response from gm on May 6, 2024
Thank you for staying with us at Bristlecone Motel, Ely, Nevada.

6/10 Okay

Dale

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No staff available..key was left under door matt(confirmed a couple hours before arrival time by email...IF u thought to chech it) .Room was underwhelming, tv remote did not work well ..had to turn on/off manually IF you knew where to find the power button.. older facility in need of upgrades.. beds were ok.. there was staff & coffee in the morning..liked the location..easy access to area & hiway..but a let down in terms of service, lack of staff (there was none at night) and had a general but not terrible run down look to the facility.
Response from gm on Apr 8, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada.

8/10 Good

David

Disliked: Staff & service
Being Easter weekend,and a stated staff shortage , we were presented with the office that was closed when we arrived, and didn’t open at 6:30am on Sunday morning, and thus we didn’t get any breakfast. Though our stay was pleasant enough by the leaving of keycards in a good location and being notified by text message as to where to find them, the presumption that an unreliable message platform was a sufficient way to check us in was potentially dicey approach. Should the text message not arrived, my phone have been out of charge, insufficient signal to retrieve messages, all are just a few eventualities that might have made this shortfall of office staff result in our being left without a room for the night. So though this worked out, the fact that the office didn’t open on time, we got not included breakfast and therefore had to waste additional time in Ely procuring coffee and food this morning was a bit disappointing.
Stayed 1 night in Mar 2024
Response from gm on Apr 8, 2024
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the highway
Stayed 1 night in Mar 2024
Response from gm on Apr 8, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

10/10 Excellent

Robert, Sherwood Park

Liked: Cleanliness, staff & service
Air conditioner allowed excess noise.
Stayed 1 night in Mar 2024
Response from gm on Apr 8, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
It was in a convenient location, not too noisy, beds were very comfortable. The morning breakfast was cereal and energy bar.
Stayed 1 night in Mar 2024
Response from gm on Apr 8, 2024
Thank you so much for your feedback and I am pleased to hear that you had an enjoyable stay at the Bristlecone Motel in Ely. Hoping to see you again in the future!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All went well
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Harold, Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada! We're thrilled to hear that your accommodation was comfortable and our team made sure you had everything you needed during your time with us.

10/10 Excellent

Steven, EL CENTRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying here when travelling to/from family visits in NE Nevada. Rooms are always clean and I have never had a problem with noise. Mexican restaurant next door is a good place to eat.
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
We are happy to know that you had great experience staying at Bristlecone Motel, Ely, Nevada. It would be great to see you again when your adventures bring you back this way!

8/10 Good

Ruth

Liked: Staff & service
We always stay here on our way through. Staff is always top notch and it's a decent safe place to stay for the night
Stayed 1 night in Dec 2023
Response from gm on Feb 12, 2024
Thank you for taking a moment to share your experience. We are happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to the Bristlecone Motel, Ely, Nevada in the not too distant future.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every year on our way to Elko, to the National Cowboy Poetry Gathering. It is always clean, quiet, warm, personable, and super convenient. The cost is always quite reasonable and our check in smooth. This is the best place in Ely.
Stayed 1 night in Jan 2024
Response from GM on Feb 12, 2024
It brings us pleasure to be able to provide our guests with the full comfort and value that they expect; and we are delighted to hear that you found that to be the case. We pride ourselves on our clean accommodations and affordable rates, and it brightens our day to know that you appreciated these aspects. We hope to see you again soon!

8/10 Good

Dean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean older motel. Comfortable bed. Didn’t like the ice in parking lot where our car was parked as we had to be very careful not to fall.
Stayed 1 night in Jan 2024
Response from GM on Feb 2, 2024
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice overnighter.
Excellent staff. Older but updated and well maintained property. Very clean. Our room was next to busy highway and a bit noisy until traffic slowed. My biggest concern was a bit too much light coming through main window. Updated black out curtains would be great. They offer coffee, juice and some breakfast snacks in the morning that were much appreciated.
Stayed 1 night in Jan 2024
Response from gm on Jan 26, 2024
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

8/10 Good

Todd

Traveled with partner
Liked: Cleanliness, staff & service
The tub was not wiped out properly. The hot water in the room we stayed in on the 22nd wouldn't work properly. Other than that we like the bristlecone.
Stayed 1 night in Dec 2023
Response from GM on Jan 18, 2024
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

10/10 Excellent

Robbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and affordable
Front desk was very helpful. It was clean. Reserved last minute because of storm coming.
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us. We can't wait to pass along your kind words to our team. Should your travels bring you back to the area, we hope you'll choose us again.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us.

10/10 Excellent

Verified traveler

Traveled with family
We stayed for one night, and for the price you really can't beat it. The building is old but it looks like they are renovating some parts. The breakfast was simple but good. The only problem with our room was that there was no shower curtain--like someone removed the old one and forgot to put up a new one. I forgot to tell the person at the front desk when we checked out so check room 226!
Stayed 1 night in Dec 2023
Response from GM on Jan 18, 2024
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

10/10 Excellent

Todd

Stayed 1 night in Dec 2023
Response from gm on Jan 2, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Jan 2, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

2/10 Terrible

M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One star
Most of the rooms were unavailable due to renovation. Our room was close to the main boulevard and the road noise was so bad we barely got any sleep. There was a sewage smelloff and on. Carpet and bathroom floors were very dirty. There was no microwave in the room. The beds were uncomfortable. Watch out for the staircase. The first step is higher than standard and a tripping risk. Stafg smoked outside below our room and the smoke came right in so we could not open the windows and had to be quick coming in and out of the door to keep the smoke out.
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thank you so much for your feedback. We are disappointed to know that we failed to meet your expectations. We apologize for any inconvenience you went through during your stay. We hope that you will consider staying with us again in the future.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from gm on Jan 2, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on Jan 2, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff!
Stayed 1 night in Dec 2023
Response from gm on Dec 8, 2023
Thank you so much for taking the time to submit a review of the Bristlecone Motel. I am so pleased to hear that our team took great care of you and your family! We will see you on the next go round!

8/10 Good

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Door gaps, drapery gaps, single pain windows let in cold air. Traffic noise was loud at time. Not a huge variety for breakfast.
Stayed 1 night in Nov 2023
Response from gm on Dec 8, 2023
Thank you for feedback! We very much appreciate your honesty in telling us about your stay, This is how we can make further improvements in daily operations! We hope to see you again in the future!

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from gm on Dec 8, 2023
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us.

8/10 Good

Allison

Stayed 1 night in Nov 2023
Response from gm on Jan 2, 2024
Thank you for your stay with us at the Bristlecone Motel, Ely, Nevada!

6/10 Okay

Alan

Stayed 1 night in Nov 2023
Response from gm on Dec 8, 2023
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us.

8/10 Good

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Nov 2023
Response from gm on Dec 8, 2023
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us.

10/10 Excellent

Enrique, Fontana

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, friendly staff, great area to walk and enjoy a good restaurant or two close by. Clean rooms and outdoor.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Enrique, Thank you for taking a moment to share your experience. We are happy to hear you found the overall experience to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to the Bristlecone Motel, Ely, Nevada in the not too distant future.

2/10 Terrible

Aaron

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs LOTS of work!’
Old hotel with some renovation. Check in was great. Morning person not so much. Beds are HARD! Cobwebs in the bathroom. Lousy “continental “ breakfast with requested milk self served from a gallon jug!! New carpet and granite counter tile were nice. Noisy too with bed frame knocking on the wall each time you turned over!!! Ugh.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 10, 2023
Aaron, We appreciate you taking the time to reach out after your recent stay! Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. Please come stay with us again next time!

8/10 Good

Harold

Stayed 1 night in Nov 2023
Response from gm on Dec 8, 2023
Thank you for staying with us at Bristlecone Motel, Ely, Nevada and taking time to share your review with us.

10/10 Excellent

Kirsten

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from gm on Nov 7, 2023
Thank you for taking time to share your review with us.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay; convenient as we have a large dog.
Stayed 1 night in Nov 2023
Response from gm on Nov 7, 2023
Thank you so much for taking the time to submit a review of the Bristlecone Motel. I am so pleased to hear that our team took great care of you and your family! We will see you on the next go round!

10/10 Excellent

Merna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you for taking time to share your review with us.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you for taking time to share your review with us.

8/10 Good

Francisco, Yerington

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for my trip
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
We are very appreciative for your feedback and it was certainly our pleasure to ensure you had everything you needed for a comfortable and productive stay. We can't wait to have you back!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice overnight stay
I found the staff very friendly and helpful. The room was clean and orderly. I enjoyed my overnight stay after many hours of driving.
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you so much for taking the time to submit a review of the Bristlecone Motel. I am so pleased to hear that our team took great care of you and your family! We will see you on the next go round!

6/10 Okay

Violet

Traveled with family
It was noisy from the street traffic. Alot of trucks passed thru the area.
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you for taking a moment to share your experience.

10/10 Excellent

Ed or Ann

Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you for taking time to share your review with us.

4/10 Poor

Penelope

Liked: Cleanliness
Disliked: Property conditions & facilities
The room lacked light fixtures and was very dark. The television did not work. Breakfast room was small and spartan. Offerings were awful. Only stay here if you are desperate.
Stayed 1 night in Sep 2023
Response from gm on Nov 7, 2023
We appreciate your time in posting comments about your recent stay with us, and we're sorry to hear that you were not 100% satisfied with your stay. We've shared your comments with our team to use as a training tool, ensuring a positive experience for all guests moving forward. We hope that you will consider staying with us again should your travels bring you back to the Ely area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you for taking time to share your review with us.

6/10 Okay

Alvin

Traveled with family
Liked: Cleanliness, staff & service
Older facility. Very clean, we were treated nicely at check-in and check-out.
Stayed 1 night in Oct 2023
Response from gm on Nov 7, 2023
Thank you for your feedback. Our team works hard to ensure our guests have a great stay and I know they will be happy to read your comments. Thanks again for sharing with us your experience, and we hope to welcome you back again soon.