Dining

Reviews of TRU BY Hilton Edmonton Windermere

2.5 out of 5
TRU BY Hilton Edmonton Windermere
6025 Andrews Way, Edmonton, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 514 out of 1008 reviews" "
Rating 8 - Good. 297 out of 1008 reviews" "
Rating 6 - Okay. 97 out of 1008 reviews" "
Rating 4 - Poor. 60 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trevor

Awesome
Stayed 2 nights in May 2024

10/10 Excellent

Ferzan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Mona

Liked: Amenities
The property and area are fairly new. The area around is clean and the property is well kept. It is close to shopping and restaurants.
Stayed 3 nights in May 2024

10/10 Excellent

AILING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good. Just the swimming pool no hot tub.
Stayed 2 nights in May 2024

10/10 Excellent

Chockalingam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of access to various parts of town
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Titilola, Grafton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good use of space in rooms, solid surface floors in rooms ( great if you have allergies) Great option for SW Edmonton
Stayed 2 nights in May 2024

2/10 Terrible

Rishabh

Disliked: Staff & service
I stayed there with my family on Tuesday night. Idea was simple.. to get good sleep before i drive back home.. which is 800 kms away from Edmonton. At 1 am my wife and i woke up to loud noises coming from room next door.( they can surely use some better sound proofing) waited for a bit to see if they would stop but they didn’t.. called front desk and complained.. waited again for a bit and it didn’t stop.. went down to see the person at front desk.. sophia was the person who dealt with me. She was considerate n apologetic and went up with me to speak to the people next door. They went quiet for half n hour or so and then again went rowdy! Woke my 4 year old too! My wife called sophia again at 3:30 or so and then finally around 4 they went quiet! We had no sleep at all since 1 am and got a couple of hour sleep till about 7. I explained the whole thing to their manager named kits, who lacked basic manners and attitude one should have in hospitality industry! His body language was “in my face” I expected refund since the whole night was a mess n didn’t serve my purpose of staying. If i wanted to drive back without any sleep. I would have left the evening before! Anyway. To my shock! Their MANAGER!! said I should have checked out if i was uncomfortable! I mean seriously!!! They expect their guests to check out if they have any issue at 3 in the morning. Especially when they have a young child with them!!
Stayed 1 night in May 2024

8/10 Good

Brandy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were super helpful and very pleasant. For the most part room was clean. The shower leaked the entire time we were there.
Stayed 2 nights in May 2024

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Basic accommodation. Needed more towels in the room. It was clean and quiet
Stayed 2 nights in May 2024

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is that you can hear people walking above and thumping noises from rooms beside. The beds were extremely comfortable.
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited market items with a late arrival
Stayed 3 nights in May 2024
Response from Ravi on May 12, 2024
Thank you for staying with us! Your presence made our hotel brighter. We hope to welcome you back soon for another memorable stay. Safe travels and warm regards from our team!

10/10 Excellent

Chantal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice
Stayed 1 night in May 2024
Response from Ravi on May 12, 2024
Thank you for staying with us! Your presence made our hotel brighter. We hope to welcome you back soon for another memorable stay. Safe travels and warm regards from our team!

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Would stay again.
Stayed 2 nights in May 2024
Response from Ravi on May 12, 2024
Thank you for staying with us! Your presence made our hotel brighter. We hope to welcome you back soon for another memorable stay. Safe travels and warm regards from our team!

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and hotel are fairly new. Trendy little hotel with free breakfast, common areas with lots of seating and a pool table.
Stayed 2 nights in May 2024
Response from Kits Sc (Management Team) on May 6, 2024
Dear Ruby,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day. Phenomenal service is what we like to offer to each and every discerning guests, our highly skilled team naturally go above and beyond to ensure that the needs of our guests are continuously met. We certainly appreciate receiving your most kind feedback as it endorses our commitment to provide first class guest service and quality care at all times. I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back again on your next stay.Best Regards,

8/10 Good

Carmen

Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on May 6, 2024
Dear Carmen,Thank you for taking your valuable time to provide us with such positive reviews. It was a pleasure to host your stay with us at Tru by Hilton Windermere. Our hotel team strives to provide the best possible service to ensure all our guests have an enjoyable stay.We look forward to welcoming you back again on your next stay.Kind regards,

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on May 6, 2024
Dear Brad,Thank you for taking your valuable time to provide us with such positive reviews. It was a pleasure to host your stay with us at Tru by Hilton Windermere. Our hotel team strives to provide the best possible service to ensure all our guests have an enjoyable stay.We look forward to welcoming you back again on your next stay.Kind regards,

8/10 Good

Mona

Traveled with partner
Good area, clean, pleasant staff.
Stayed 1 night in May 2024
Response from Kits Sc (Management Team) on May 6, 2024
Dear Mona,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day. Phenomenal service is what we like to offer to each and every discerning guests, our highly skilled team naturally go above and beyond to ensure that the needs of our guests are continuously met. We certainly appreciate receiving your most kind feedback as it endorses our commitment to provide first class guest service and quality care at all times. I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back again on your next stay.Best Regards,

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 7 nights in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Jorge,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Ryan,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Sergio,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

4/10 Poor

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Madison,Thank you for your recent stay at Tru by Hilton Windermere We strive to provide excellent guest experience and I assure you the discrepancies you have raised will be investigated. We never look to disappoint, and we hope you will visit us again to have the chance to truly display the 5-star service we are so proud of.Best Regards,

10/10 Excellent

JENNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient location, Polite and helpful, Beds are comfortable
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Jennie,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day! We put a lot of effort into providing comfortable stay and excellent guest care. We really appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your stay. To really show our appreciation, we would love to welcome you back again with a big smile on our face on your next stay.Best regards,

10/10 Excellent

Ricky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is easy to find and just minutes away from highway. Staff is always available in reception area even in midnight. There are also lot of parking space available.
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Ricky, thank you so much for your kind review. We are thrilled that you enjoyed your stay at Tru by Hilton Windermere so much. Reviews like this make our day, and we appreciate the detailed feedback of your stay. We value our guest happiness above all else, so we are grateful for your kind words. We do appreciate your positive notes about our paring space, and we hope to welcome you back for a better stay. Hopefully, we’ll impress you once again. Best Regards,

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Fabiola,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Nibal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Nibal,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Bonnie,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

2/10 Terrible

Regan

Disliked: Staff & service
Upon arrival, we were checked in to an already occupied room. When we walked in there was someone in the closed bathroom and stuff in the room. The front desk staff wasn’t that helpful or hospitable and the rooms aren’t very comfortable. I wouldn’t stay at this hotel again.
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Regan, Thank you for your recent stay. First of all, please accept my sincere apologies. I am deeply disappointed for the issues you encountered and that we failed to exceed your expectations. We take great pride in providing five-star service and it is most concerning that you did not find this to be the case. I am currently investigating your feedback with our team to find out why the issues happened with your room. These experiences are not the level of service that we are known for. Please do know we are taking this seriously and do not want this to happen again. We endeavor to deliver a first-class service in order to ensure that every guest’s visit is unforgettable for the right reasons. We appreciate you choosing our Hilton brand and hope to welcome you back for a better experience in the future. Thank you for sharing your feedback with us.Best Regards,

10/10 Excellent

Kristyn Van

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Kristyn Van,Now that is a great five-star review!!! That’s Awesome! Thank you once again for your recent stay. Phenomenal service is what we like to offer to each and every discerning guests that stays at Try by Hilton Windermere, our highly skilled front desk team naturally go above and beyond to ensure that the needs of our guests are continuously met. I certainly appreciate receiving your most kind feedback and it endorses our commitment to provide first class customer service and quality care at all times.I am delighted to learn that you enjoyed a highly comfortable stay and I do hope that you will allow us another opportunity of welcoming you back to Tru by Hilton Windermere in the not-too-distant future.Best Regards,

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once we found the hotel, it was easy to park and check in. The room is clean and the shower looks great.
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Robert, thank you so much for your kind review. We are thrilled that you enjoyed your stay at Tru by Hilton Windermere so much. Reviews like this make our day, and we appreciate the detailed feedback of your stay. We value our guest happiness above all else, so we are grateful for your kind words. Looking forward to your next experience at Tru by Hilton Windermere. Hopefully, we’ll impress you once again. Best Regards,

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a relaxed feel. Friendly and professional staff. I missed not having in room coffee, but the coffee available in the lobby was very good. I will definitely go back
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Leslie, Thank you very much for this incredibly warm review. We are delighted to hear that our whole team has an opportunity to make your visit a memorable one. Your compliment means the world to us because we work hard to give each of our guests the greatest possible experience. Our team surely takes pride in what they do. We value our guest happiness above all else, so we are grateful for your kind words. We look forward to welcoming you again soon. Kind regards,

4/10 Poor

Stephen

Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we got to the hotel very late after arriving late from our flight, they gave a room that wasn’t even cleaned. One room the toilet seat was broken, no cups and lots of hair in the shower. Will not be returning to this hotel.
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on Apr 12, 2024
Dear Stephen, Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to our guests, but I am rather disappointed to hear that you had a less-than-enjoyable stay with us. I have taken the liberty and shared your detailed feedback regarding the maintenance and service of your room, with the relevant department heads for an internal follow-up. We will certainly use your guest experience to implement a better experience to our future guests. And We hope you can give us another opportunity to serve you better.Best Regards,

4/10 Poor

Albert

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Family orientated. Not for seniors, Poor sound insulation from floor to floor. Twenty minute walk to shopping. Staff "green" at their jobs. Rooms very cramped.
Stayed 3 nights in Apr 2024
Response from Kits Sc (Management Team) on Apr 12, 2024
Dear Albert, Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to our guests, but I am rather disappointed to hear that you had a less-than-enjoyable stay with us. I have taken the liberty and shared your detailed feedback regarding the maintenance and service of your room, with the relevant department heads for an internal follow-up. We will certainly use your guest experience to implement a better experience to our future guests. And We hope you can give us another opportunity to serve you better.Best Regards,

6/10 Okay

dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on Apr 12, 2024
Hi Dean,We thank you for your google review, on behalf of the team and management, I apologize for failing to meet your expectations. I will certainly use your guest experience to implement a better experience to our future guests. And I hope you can give us another opportunity to serve you better.Best Regards,

8/10 Good

Laurie

Stayed 1 night in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Laurie, thank you for taking your valuable time to provide us with feedback. It was a pleasure to host your stay with us at Tru by Hilton Windermere. Our hotel team strives to provide the best possible service to ensure all our guests have an enjoyable stay.We look forward to welcoming you back again on your next stay.Kind regards,

8/10 Good

Stephane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice and price is very good. Was build for family entertainment with pool and game section a lot of children in the facility. I was there on business, still good but not the best suite for purpose of my visit.
Stayed 4 nights in Apr 2024
Response from Kits Sc (Management Team) on Apr 12, 2024
Dear Stephane, thank you so much for your kind review. We are thrilled that you enjoyed your stay at Tru by Hilton Windermere. Reviews like this make our day, and we appreciate the detailed feedback. We value customer happiness above all else, so we are grateful for your kind words. Looking forward to your next experience. Best Regards,

6/10 Okay

Mary cristy

Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Mary,Thank you for your recent stay at Tru by Hilton Windermere We strive to provide excellent guest experience and I assure you the discrepancies you have raised will be investigated. We never look to disappoint, and we hope you will visit us again to have the chance to truly display the 5-star service we are so proud of.Best Regards,

2/10 Terrible

Carson

Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on May 1, 2024
Dear Carson,We thank you for your recent stay, on behalf of the team and management, I apologize for failing to meet your expectations. I will certainly use your guest experience to implement a better experience to our future guests. And I hope you can give us another opportunity to serve you better.Best Regards,

10/10 Excellent

Dirma

Business traveler
Liked: Amenities
Good exercise equipment- nice room. Fun colors on the wall and artwork.
Stayed 1 night in Apr 2024
Response from Kits Sc (Front Desk Manager) on Apr 9, 2024
Dear Dirma, thank you so much for your kind review. We are thrilled that you enjoyed your stay at our hotel so much. Reviews like this make our day, and we appreciate the detailed feedback. We value our guest happiness above all else, so we are grateful for your kind words. The entire Tru by Hilton team appreciates your kind feedback, and we would be honored to welcome you back in the future. Thank you for choosing our hotel and we can’t wait to host you again soon!

10/10 Excellent

Marie-Noelle

Traveled with partner
It’s a budget hotel, nothing to shout about. It is outdated but the breakfast was good even though it is a budget hotel.
Stayed 2 nights in Apr 2024
Response from Kits Sc (Management Team) on Apr 5, 2024
Dear Marie-Noelle,Thank you for sharing your delightful experience at Tru by Hilton Windermere. We're thrilled to hear that you thoroughly enjoyed your stay and felt a sense of being at home away from home. Providing amazing service and maintaining a spotless and beautiful room is always our goal, and we're glad to have exceeded your expectations. Thank you for giving us 5 out of 5.We can't wait to welcome you back for another wonderful stay in the future!Best regards,Kits Sc (Management Team)

6/10 Okay

Kalie

Traveled with family
Liked: Cleanliness, staff & service
Pool area was terrible, water temperature was beyond cold, no hot tub which I had seen posts for one. Was one of the main reasons we booked hotel. Staff were amazing though and helped us get a refund for the second day once we decided to leave and find something which had what we wanted. Rooms and lobby was very hip and trendy. Was a visual delight.
Stayed 2 nights in Mar 2024
Response from Kits Sc (Front Desk Manager) on Apr 12, 2024
Dear Kalie, we always strive to provide great amenities and a seamless experience, so we'll be sure to look into the issues you mentioned, and on behalf of the Team, I would like to apologize for not exceeding your expectations. However, we do appreciate your positive notes regarding your interaction with our staff members. We will certainly use your guest experience to implement a better experience to our future guests. And we hope you can give us another opportunity to serve you better.Best Regards,

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kits Sc (Management Team) on Apr 5, 2024
Dear Christine,Thank you for sharing your delightful experience at Tru by Hilton Windermere. We're thrilled to hear that you thoroughly enjoyed your stay and felt a sense of being at home away from home. Providing amazing service and maintaining a spotless and beautiful room is always our goal, and we're glad to have exceeded your expectations. Thank you for giving us 5 out of 5.We can't wait to welcome you back for another wonderful stay in the future!Best regards,Kits Sc (Management Team)

4/10 Poor

Nabil, Edmonton

Traveled with family and small children
Disliked: Amenities
Noise , little service offering
Stayed 2 nights in Mar 2024
Response from Kits Sc (Management Team) on Apr 12, 2024
Dear Nabil, Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to our guests, but I am rather disappointed to hear that you had a less-than-enjoyable stay with us. I have taken the liberty and shared your detailed feedback regarding the maintenance and service of your room, with the relevant department heads for an internal follow-up. We will certainly use your guest experience to implement a better experience to our future guests. And We hope you can give us another opportunity to serve you better.Best Regards,

8/10 Good

Cathy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kits Sc (Management Team) on Mar 27, 2024
Dear Cathy,Thank you for the excellent review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. We really appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your stay. We look forward to welcoming you back again on your next stay.Best regards,

10/10 Excellent

Raul Aron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing!
Stayed 1 night in Mar 2024
Response from Kits Sc (Management Team) on Mar 25, 2024
Dear Raul,Thank you so much for your feedback regarding your recent stay with us at Tru by Hilton Windermere. We always strive to deliver the best experience to all our guests, and we’re delighted that we could make your stay here worthwhile. Your compliment means the world to us because we work hard as a team to give each of our guests the greatest possible experience during their stay. We appreciate you picking our hotel and leaving us a wonderful review. We cannot wait to welcome you back again in the future.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Property was basic but it was quiet and clean.
Stayed 1 night in Mar 2024
Response from Kits Sc (Management Team) on Mar 25, 2024
Dear Cheryl,Thank you for your kind feedback. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. We put a lot of effort into providing comfortable stay and excellent guest care. We really appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your stay. We look forward to welcoming you back again on your next stay.Best regards,

10/10 Excellent

Elly

Business traveler, Traveled with partner
Liked: Property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Kits Sc (Management Team) on Mar 25, 2024
Dear Elly,Thank you for the 5 stars review. We are thrilled that you enjoyed your recent stay at Tru by Hilton Windermere. Your positive kind words have brightened our day! We put a lot of effort into providing comfortable stay and excellent guest care. We really appreciate you taking the time to notice our efforts and for letting us know how much you enjoyed your stay. We look forward to welcoming you back again on your next stay.Best regards,

6/10 Okay

Roman

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
We were told that the room we reserved was not available and we offered 2 rooms instead. We refused and suddenly another room was made available. 5 minutes later another couple with 3 kids showed up and they were told exactly the same thing. They were not offered any other room that would accommodate them all and had to split the family with young children into 2 different rooms. I don't think this is OK for a hotel with 9.0 rating. I wasn't impressed. The staff showed no concern about not being able to fulfill the conditions of the clients reservation and were completely fine looking at that family being split into rooms. Not impressed at all and will choose different hotel next time. Breakfast was lame as well, old toaster hardly working, no choice of fresh bread, just some Safeway bagels and white paper bread. They don't deserve to use the Hilton brand.
Stayed 1 night in Mar 2024
Response from Kits Sc (Management Team) on Mar 20, 2024
Dear Roman,Thank you very much for your review. We always strive to deliver the best experience to all our guests, but I am rather disappointed to learn that your experience didn't meet your expectation. Mostly on the weekends we do often get sold out, but we try our best to accommodate all the guests as a kind gesture by offering them a complimentary room if required depending on the number of occupants in the room. We do apologize in advance, but I have shared your detailed feedback with our relevant department heads for an internal follow-up and want to thank you for taking the time to share them with us. We hope to welcome you again soon this will give us an opportunity to serve you better in the future. We apologize for any inconvenience caused. Best Regards,

8/10 Good

Ravinder

Traveled with family and small children
Liked: Property conditions & facilities
Nice and quiet neighborhood.
Stayed 1 night in Mar 2024
Response from Kits Sc (Management Team) on Mar 18, 2024
Dear Ravinder,Thank you for your recent stay at Tru by Hilton Windermere! We are very happy to hear that you had an impressive experience during your visit to our hotel. Thank you for choosing our hotel and we can’t wait to host you again soon and hopefully you give us another opportunity to serve you better on your next stay. Best Regards,