Serves lunch and dinner

Reviews of Royal Hotel West Edmonton, Trademark Collection by Wyndham

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 1006 reviews" "
Rating 8 - Good. 340 out of 1006 reviews" "
Rating 6 - Okay. 91 out of 1006 reviews" "
Rating 4 - Poor. 51 out of 1006 reviews" "
Rating 2 - Terrible. 23 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were amazing. The only thing I can suggest is that a few things need to be updated and just renovated.
Stayed 2 nights in May 2024

8/10 Good

Aaron

Pet friendly
Stayed 1 night in May 2024
Response from Guest Services on May 10, 2024
Thanks Aaron for the rating - it's greatly appreciated!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good experience with group
Stayed 2 nights in May 2024
Response from Management on May 9, 2024
Thanks for the review, Katherine!

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent
Stayed 2 nights in May 2024
Response from Guest Services on May 8, 2024
Thanks Mason for the rating - it's greatly appreciated!

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast was very good and the staff was very nice.
Stayed 2 nights in Apr 2024
Response from Guest Services on May 8, 2024
Thanks Diane for the rating and your comments - they are greatly appreciated!

10/10 Excellent

Haniyeh

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly manager and clean room
Stayed 1 night in Mar 2024
Response from Guest Services on May 6, 2024
Thanks Haniyeh for the rating and your comments. They are greatly appreciated!

8/10 Good

Omodolapo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thanks Omodolapo for the rating - it's greatly appreciated!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thanks Michelle for the rating. It's greatly appreciated

10/10 Excellent

Traylee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not to warm and it was close to the mall
Stayed 1 night in Apr 2024
Response from Guest Services on May 6, 2024
Thanks Traylee for the rating and your comments. They are greatly appreciated!

10/10 Excellent

LOUIS KAI YUEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good zero and fast check in
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Thanks Louis for the rating and your comments. They are greatly appreciated

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 30, 2024
Thanks Kevin for the rating - it's greatly appreciated

10/10 Excellent

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean comfortable rooms
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 26, 2024
Thanks Ashley for the rating and your comments. We are looking forward to your return to Edmonton and the Royal Hotel West

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amenities were a good value for what I had paid for such as the breakfast and helpful staff. The internet was extremely slow or unreliable, so I think that could use an upgrade.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 25, 2024
Thanks Rating for the rating and your comments. Our upgrade to the Wi Fi network will be completed this week. You should see a greatly improved connection to your devices on your next visit to Edmonton and the Royal Hotel West

10/10 Excellent

Roxanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and accommodating. Rooms are clean and quiet. Complimentary breakfast was hot and tasty. Location is easy to access and there is ample parking.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Della

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean and reasonably priced
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

louise

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, always pleasant and accommodating Had trouble with tv the last time I was there. Had a difficult time changing channels and the chair was so low. Possibly broken because I couldn’t raise it to the level I wanted.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 25, 2024
Thank you for your feedback. I do apologize on the housekeeping oversight. It is certainly not typical of guests to experience such issues while staying with us. We strive to provide the best customer experience possible all our guests and I am sorry we failed to meet this expectation. I am confident you will see a marked improvement on your next stay with us.

8/10 Good

NATALIA

Stayed 1 night in Apr 2024

8/10 Good

Tyson

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great price rooms are the cookie cutter 2 queen design as everywhere else. The included breakfast was nice. Nothing fancy but was a nice selection of hot foods. Rooms and hallways were very clean not much for other amenities but was a nice simple cost effective stay. Would absolutely recommend.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great . Lots of good food options nearby. We ate at the restaurant, really good food and drink
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Robert, Airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good and quiet. The breakfast was awesome that came with the stay. Thanks to all the staff.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 23, 2024
Thanks Rena for your rating - it's greatly appreciated

8/10 Good

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Brittney for the rating - it's greatly appreciated

8/10 Good

Marni

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful! Breakfast was great!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Marni for the rating - it's greatly appreciated

6/10 Okay

Joann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing is wifi sucks, had to use my data just to do google search and map my destinations. Other than that it was great
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Joann for the rating and your comments. Our upgrade to the Wi Fi network will be completed this week. You should see a greatly improved connection to your devices

10/10 Excellent

Abdelaziz

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Abdelaziz for the rating - it's greatly appreciated

6/10 Okay

Joe

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Joe for the rating - it's greatly appreciated

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area , good breakfast included in rate. Spacious room. Comfy and clean
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 22, 2024
Thanks Valerie for the rating and your comments - it's greatly appreciated!

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet! Clean and comfortable!!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, upgraded my room to a king bed in the executive wing which was very spacious , quiet and con=mfortable. Left my reading glasses there on Tuesday and phoned to report them missing on Thursday. They were located within 10 minutes by the cleaning staff and will be mailed back to be at no charge. Excellent service
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at the Royal Hotel West Edmonton, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

nada

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 19, 2024
Thanks for staying with us

10/10 Excellent

Katherine Grace

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are accommodating and pleasant
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 18, 2024
Thanks Katherine for the rating. I will be sharing your comments with my team

8/10 Good

Gustavo

Liked: Cleanliness
Nine
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Gustavo for the the rating - it's greatly appreciated

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfy beds
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying at this hotel, it was clean, felt safe and was really easy to get to and from around the city!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Brianna

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and clean workout room. Noisy on the first floor - hearing sirens at all hours because of Anthony Hendy right there. Management came to my door after my first night of two nights and told me I needed to tell the front desk I'm staying another night. I told her I have booked two nights, and discussed this when I checked in. She said, "oh!" and walked away. No apology for interrupting me, or asking me questions instead of immediately assuming I am the one who got it wrong. Sorry your paperwork was wrong, this was not my fault. Customer Service was lacking here. Additionally, I was never given a breakfast card for my two mornings, as I later found out I was needing. I was then given a hard time in the dinning room because I didn't have a breakfast card. Again, lacking in Customer Service. I suggest some (refresher) training is needed here. Otherwise, everything else was great. Great price.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 16, 2024
I am sorry to read about your most recent stay experience with us. It is not typical of guests to experience such encounters during there stay with us. I have shared your feedback with my team for immediate follow up. I am confident you will see a marked improvement on your next stay with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for weekend stay. Decent breakfast.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Timothy for the rating and your comments - it's greatly appreciated

10/10 Excellent

LARRY

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always stay at this hotel when I’m in Edmonton, great hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thanks Larry for the rating and your comments - it's greatly appreciated!

4/10 Poor

Carol

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 16, 2024
Thanks Carol for the rating

6/10 Okay

Shelley

Stayed 1 night in Apr 2024
Response from Guest Services on Apr 18, 2024
Thanks Shelley for the rating

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thanks Jonathan for the rating - it's greatly appreciated!

10/10 Excellent

John

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice they had to upgrade because they booked all the dog rooms even though I had put a note on my reservation so this was to my benefits no extra charge
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 16, 2024
Thank you for taking the time to tell us about your experience at Royal Hotel West Edmonton, Trademark Collection by Wyndham. It is always a pleasure to receive positive feedback.I did share your comments with our team, who were encouraged by your remarks. Here at The Trademark Hotel Collection, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Kimberly

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was huge for the two of us. Everything was clean, yeah its a little dated but we also werent paying $300/night either. The breakfast was good as well. Overall good value. My only complaint wasnt we couldnt get it to cool down. Room was a bit warmish.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
I am sorry to read about your most recent stay experience with us. It is not typical of guests to experience such encounters during there stay with us. I have shared your feedback with my team for immediate follow up. I am confident you will see a marked improvement on your next stay with us.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thanks Jason for the rating

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thanks Jocelyn for the rating

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 12, 2024
Thanks Vladimir for the rating - we look forward to welcoming you back to the Royal Hotel West Edmonton

6/10 Okay

William

Liked: Cleanliness, staff & service
Bathroom TINY! Breakfast buffet passable. Price commensurate with the venue. Staff friendly and helpful. Electronic door card key operation spotty. Bottom line: acceptable for the price.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 12, 2024
I am sorry to read about your most recent stay experience with us. It is not typical of guests to experience such encounters during there stay with us. I have shared your feedback with my team for immediate follow up. I am confident you will see a marked improvement on your next stay with us.

10/10 Excellent

louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Thanks Louise for the rating and your observations - it's greatly appreciated!

10/10 Excellent

Brianna

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 10, 2024
Thanks Brianna for the rating - it's greatly appreciated!

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 9, 2024
Thanks Mason for the rating and we look forward to welcoming you back soon to the Royal Hotel West Edmonton

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything I needed to do. Very nice for the rate that I paid.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Thanks Robby for the rating and your comments - it's greatly appreciated and we look forward to welcoming you back soon