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Reviews of Apex City Quay Hotel & Spa

4 out of 5
Apex City Quay Hotel & Spa
1 West Victoria Dock Road, Dundee, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 681 out of 1004 reviews" "
Rating 8 - Good. 237 out of 1004 reviews" "
Rating 6 - Okay. 56 out of 1004 reviews" "
Rating 4 - Poor. 23 out of 1004 reviews" "
Rating 2 - Terrible. 7 out of 1004 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Phenomenal experience
Stayed 9 nights in May 2024
Response from Craig on May 22, 2024
Dear Gregory, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind regards,Craig

8/10 Good

James

Traveled with partner
Liked: Staff & service, amenities
Needs a little tlc to make it better and new beds
Stayed 2 nights in May 2024
Response from David on May 17, 2024
Dear James,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us. Thank you for the feedback on the beds, I will be sure to pass this to the housekeeping manager. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

8/10 Good

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay. A couple of negatives, housekeeping didn’t make up the room, and the room was rather hot.
Stayed 1 night in Apr 2024
Response from David on May 17, 2024
Dear Judy,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us. Thank you for the feedback on housekeeping not making up the room, I will be sure to speak to the housekeeping manager regarding this. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

8/10 Good

Louise

Liked: Staff & service, property conditions & facilities
There were stains on the carpets. In bad need of being lifted. The rest of the facilities were good although, the pool area is swamped with members of the public and it’s difficult to get a space in the sauna, whirlpool etc. having to queue or be sitting on someone’s lap! Staff really friendly, bar area nice
Stayed 2 nights in Apr 2024
Response from David on May 15, 2024
Dear Louise,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the friendly staff made a positive impact on your time with us. Thank you for the feedback regarding the carpet in the bedroom, I will pass this to the housekeeping manager to investigate further. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Craig on May 12, 2024
Dear Lisa,Thank you for choosing to stay with us at Apex City Quay Hotel & Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us.I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards, Craig

6/10 Okay

Josephine

Liked: Staff & service, property conditions & facilities
The room smelled like a charity store. Extremely musty and even though there appeared to be rooms available on Expedia, I was told they were fully booked and couldn't upgrade me even though I am an Expedia platinum member. The bathroom was clean, however. In addition, even though I booked a massage, they could not offer me a bathrobe or slippers! Did not live up to the standards of the Apex hotel in Edinburgh. Lastly, I found the bed extremely uncomfortable. It fell like it might be a box spring instead of the mattress.
Stayed 1 night in May 2024
Response from Sophie on May 12, 2024
Dear Josephine,Thank you for your recent stay and review regarding the hotel. I do apologise regarding the issued that arose during your stay. Upgrades are subject to availability. I have passed your feedback across to the housekeeping manager regarding the mattress. Thank you for brining this to my attention.Kind regards,Sophie

10/10 Excellent

alishba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and friendly! Reassured myself and other guest of anything we need that they are here! The spa staff were welcoming and friendly! Such a safe atmosphere and the room did not disappoint! We were on the top floor and the view was amazing and felt very comfortable immediately!
Stayed 1 night in May 2024
Response from David on May 9, 2024
Dear AlishbaThank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the welcoming staff and hotel views made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Very well managed with friendly staff. Found the bedroom too hot.
Stayed 3 nights in Apr 2024
Response from Ewelina on May 7, 2024
Dear Joan,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us. Please do accept my sincere apologies for the lack of air conditioning in the room and for the subsequent impact that this has had on your stay. We do try to mitigate the impact of the heating by providing a fan in the room, however I can entirely empathise that this is not always sufficient.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay with exceptional staff
Stayed 1 night in May 2024
Response from David on May 7, 2024
Dear Karen,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the exceptional staff made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in central location. Helpful friendly staff. Breakfast mediocre
Stayed 2 nights in May 2024
Response from David on May 7, 2024
Dear DavidThank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the hotel location and friendly staff made a positive impact on your time with us. Thank you for the feedback on the breakfast, I will be sure to pas your feedback to the head chef to investigate further. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Sani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool
Stayed 2 nights in Apr 2024
Response from Craig on May 3, 2024
Dear Sani, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continuallystrive to improve our guest service and facilities.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind Regards,Craig

10/10 Excellent

Shona

Traveled with family
Liked: Property conditions & facilities
Fabulous.
Stayed 1 night in Apr 2024
Response from Ewelina on May 1, 2024
Dear Shona,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have given us 5 out of 5 in your score.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable room and friendly helpful staff
Stayed 1 night in Apr 2024
Response from Ewelina on May 1, 2024
Dear Claire,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have given us 5 out of 5 in your score, thank you for mentioning our friendly and helpful staff; your kind words are very rewarding to read.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Catriona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time with friends, had a lovely time in the spa. Popped out for local dinner then bed n breakfast which was lovely and relaxing.
Stayed 1 night in Apr 2024
Response from Ewelina on May 1, 2024
Dear Catriona,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have given us 5 out of 5 in your score and that you have had lovely and relaxing time with us.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Kenneth, Kilmaurs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Apex Dundee. Fantastic Staff who are always helpful and pleasant. Special mention to receptionist Ewalina, a credit to Apex. Thanks again :-)
Stayed 1 night in Apr 2024
Response from Ewelina on May 1, 2024
Dear Kenneth,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have given us 5 out of 5 in your score, it was a pleasure to welcoming you once again at the Apex.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

Peter

The staff were excellent and nothing was too much for them. The room was first class as was the whole place in general.
Stayed 1 night in Apr 2024
Response from Craig on Apr 25, 2024
Dear Peter,  Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future. Kind Regards, Craig

10/10 Excellent

Alison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apex is within easy walking distance of train station as well as city centre.
Stayed 2 nights in Apr 2024
Response from Craig on Apr 24, 2024
Dear Alison, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind Regards,Craig

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Elle on Apr 20, 2024
Dear William,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your feedback. We are glad you enjoyed your stay, especially your positive interactions with our staff. We hope we can welcome you back soon. Kind regards, Elle

10/10 Excellent

Victoria Alexandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, appreciated having both shower and separate bath.
Stayed 2 nights in Apr 2024
Response from Elle on Apr 20, 2024
Dear Victoria,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your feedback. We are glad you enjoyed your stay and hope to welcome you back soon. Kind regards, Elle

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and friendly
Stayed 7 nights in Apr 2024
Response from Elle on Apr 20, 2024
Dear Michael,Thank you for staying with us at Apex City Quay Hotel and Spa and for leaving your review. We are glad you enjoyed your stay and hope we can welcome you back soon. Kind regards, Elle

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely easy to find , staff and facilities were good
Stayed 2 nights in Apr 2024
Response from Gillian on Apr 14, 2024
Dear Paul,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning was excellent and bed comfy.
Stayed 6 nights in Mar 2024
Response from David on Apr 11, 2024
Dear Alan,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the comfy bed and cleanliness made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards, David

6/10 Okay

scott

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice hotel.
Stayed 2 nights in Apr 2024
Response from Craig on Apr 9, 2024
Dear Scott,  Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities, and should you have a moment to spare, I wondered if you would be so kind as to post any comments you may have on Trip Advisor. Please do not feel obliged to do so, but it is always good to be able to advertise positive feedback.  I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future, if I can be of assistance in any future reservations please feel free to contact me. Kind Regards,Craig

10/10 Excellent

Rajeshree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Craig on Apr 9, 2024
Dear Rajeshree,  Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities, and should you have a moment to spare, I wondered if you would be so kind as to post any comments you may have on Trip Advisor. Please do not feel obliged to do so, but it is always good to be able to advertise positive feedback.  I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future, if I can be of assistance in any future reservations please feel free to contact me. Kind Regards,Craig

10/10 Excellent

Leonard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Hotel just wish Local Authority could implement a clean up of derelict properties around it
Stayed 2 nights in Apr 2024
Response from Ewelina on Apr 6, 2024
Dear Leonard,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Craig on Apr 6, 2024
Dear Mark, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa, and for taking the time to share your feedback.  I am delighted to see that you enjoyed your experience and would recommend our hotel. Your feedback is important to us and is appreciated as we continually strive to improve our guest service and facilities.I look forward to welcoming you back to the Apex City Quay Hotel and Spa in the not too distant future.Kind RegardsCraig

10/10 Excellent

Joelle, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will always choose to stay at Apex. The property, amenities and location are great for Dundee.
Stayed 3 nights in Mar 2024
Response from Elle on Apr 7, 2024
Hello Joelle,Thank you for taking the time to share your feedback. It is great to hear how much you enjoy staying at the hotels. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.Best Regards, Elle

8/10 Good

veronica

Traveled with partner
Great value
Stayed 1 night in Mar 2024
Response from Gillian on Apr 3, 2024
Dear Veronica,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Barbara

Liked: Amenities
Very nice hotel. Welcoming and helpful staff. All seem happy to be working there.
Stayed 1 night in Apr 2024
Response from Gillian on Apr 2, 2024
Dear Barbara, Thank you for choosing to stay with us at Apex City Quay hotel and spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay, especially the helpful and welcoming staff. I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Maddison

Stayed 1 night in Mar 2024
Response from Ewelina on Apr 21, 2024
Dear Maddison,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, staff & service
I booked a three day trip the reason for booking the Apex was the swimming pool and jacuzzi but when booking I was never told that it would be closes on one of my days this is unacceptable this should be stated on the booking form
Stayed 3 nights in Mar 2024
Response from Gillian on Apr 1, 2024
Dear Helen,Thank you for choosing to stay with us at Apex City Quay hotel and spa and for taking the time to leave your feedback.Please accept my sincerest apologies regarding the spa closure and the lack of notice. I have passed on your feedback to our marketing team to see where we can improve in this area.I do hope we have the opportunity to welcome you back in the not so distant future.Kind regards,Gillian

6/10 Okay

Robert

Business traveler, Traveled with partner
Liked: Staff & service
The mattresses are wearing they had the shape of a worn mattress where people lay every nigh. Pillows were really bad . I had to put two pillows into one pillow case to firm them up the quilts have nothing left in them ?. Really I had to fold it in half to keep warm . For the price we pay for a 3 stay hotel they should start putting miney back into it before bits too late. Just seems this year the rooms could do with upgrading and it needs doing quickly before customers start to go elsewhere. The staff are brilliant and should be told so by whoever is in charge . The cleaning staff do a great job to keep the rooms like they do but the rooms and bedding really do need upgrading
Stayed 2 nights in Mar 2024
Response from Gillian on Mar 30, 2024
Dear Robert,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback.Thank you very much for your kind words about our staff, especially our housekeeping staff.Please accept my apologies regarding the bedding. Please be assured that I will pass on your feedback to our housekeeping manager to see where we can improve/replace where necessary. I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

ALAN, LAURENCEKIRK

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room and hotel fab
Stayed 1 night in Mar 2024
Response from Gillian on Mar 30, 2024
Dear Alan,Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback.I am so pleased to see that you enjoyed your stay with us, and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

8/10 Good

Kenneth, Kilmaurs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Usual friendly welcoming from the staff.
Stayed 1 night in Mar 2024
Response from Ewelina on Mar 25, 2024
Dear  Kenneth,Thank you for choosing to stay with us again at Apex City Quay Hotel and Spa, and for taking the time to share your feedback. Your feedback is important to us and is appreciated as we continually strive to enhance our service and facilities.  I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

8/10 Good

Mandi

Traveled with partner
Liked: Amenities
We were in superior room directly above main entrance. Due to noise smokers and vapours we had a terrible sleep. Noise and conversations kept us awake most of the night. This visit was for a special birthday but was ruined by lack of sleep from noise below our room,
Stayed 1 night in Mar 2024
Response from Sophie on Mar 26, 2024
Dear Mandi,Thank you for staying with us at Apex City Quay Hotel and Spa. Please do accept my apologises regarding the noise that occurred during your stay from outside the hotel. Please be assured I have passed your feedback across to the front office manager to investigate. Thank you for brining this to my attention.Kind regards,Sophie

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gillian on Apr 11, 2024
Dear Gavin, Thank you for choosing to stay with us at Apex City Quay Hotel & Spa, and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ewelina on Mar 15, 2024
Dear Hilda,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. Thank you for giving us 4 out of 5 in your score. I hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards,

10/10 Excellent

LAURENCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two day stay very enjoyable.
Stayed 2 nights in Mar 2024
Response from David on Mar 5, 2024
Dear Laurence,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and your two day stay was very enjoyable. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Johnathan

Stayed 1 night in Mar 2024
Response from Sophie on Mar 23, 2024
Dear Jonathan,Thank you for staying with us at Apex City Quay, I am glad you enjoyed your stay and took the time to leave a review. We hope to welcome you back in the near future.Kind regards,Sophie

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and pleasant friendly staff.
Stayed 2 nights in Feb 2024
Response from David on Feb 27, 2024
Dear John,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the hotel was comfortable and staff were friendly made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

calum

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel, good food and good facilities
Stayed 1 night in Feb 2024
Response from David on Feb 26, 2024
Dear Calum,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the good food and facilities made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Mandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and soacious and staff Friendly and welcoming
Stayed 1 night in Feb 2024
Response from David on Feb 25, 2024
Dear Mandy,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the rooms spacious and clean, and the staff were very welcoming made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Ewelina on Feb 25, 2024
Hello Sara,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback.I am delighted to read that you have enjoyed your stay with us and thank you for giving us 5 out of 5 in your score. I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards

8/10 Good

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was ok
Stayed 2 nights in Feb 2024
Response from Fiona on Feb 22, 2024
Good morning Robert,Thank you for taking the time to share your feedback. It was great to see how much you enjoyed your recent stay and we look forward to welcoming you back to the hotel again in the not too distant future.Best WishesFiona

10/10 Excellent

C

Stayed 3 nights in Feb 2024
Response from Gillian on Feb 23, 2024
Dear C, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see that you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards,Gillian

10/10 Excellent

Claire

Stayed 1 night in Feb 2024
Response from Gillian on Mar 21, 2024
Dear Claire, Thank you for choosing to stay with us at Apex City Quay Hotel and Spa and for taking the time to leave your feedback. I am so pleased to see you enjoyed your stay with us and I do hope we have the opportunity to welcome you back in the not so distant future. Kind regards, Gillian

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge, comfy room. Great lobby and amenities. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from David on Feb 20, 2024
Dear Timothy,Thank you for taking the time to review your recent stay with us, it is very much appreciated. I was delighted to read that you enjoyed your time with us and that the comfy rooms and amenities made a positive impact on your time with us. I do hope we will be given the opportunity to welcome you back in the not too distant future. Warm Regards,

10/10 Excellent

Ellie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel rooms are huge and overall very nice, easy check in and parking is available for £5 for 24 hours. Only problem we had was we had ordered room service drinks which didn’t arrive, we had to go down to the bar when we were leaving to go out to be advised from bar staff our order had went missing.
Stayed 1 night in Feb 2024
Response from Sophie on Feb 18, 2024
Dear Ellie,Thank you for your review regarding your recent visit with us in Dundee. I am glad you took the time to review the hotel. I am glad you enjoyed your stay and highlighted the easy check in and parking. Please do accept my apologise regarding the drink order from the bar. Please be assured I have passed your review across to the Restaurant Manager to investigate.Kind regards,Sophie

10/10 Excellent

Gail

Stayed 1 night in Feb 2024
Response from Sophie on Feb 18, 2024
Dear Gail,Thank you for staying with at Apex City Quay Hotel and Spa. I am glad you enjoyed your visit. We look forward to being able to welcome you back.Kind regards,Sophie

10/10 Excellent

Chloe

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent overnight
Hotel staff were great, great place for an overnight and great value for money!!! It was my mums 60th and we were given free drinks at the bar it was so good
Stayed 1 night in Feb 2024
Response from Ewelina on Feb 13, 2024
Dear Chloe,Thank you for staying at Apex City Quay Hotel and Spa and for taking time to share your feedback. I am delighted to read that you have had an excellent overnight stay with us and you have enjoyed special celebration.I do hope we will have an opportunity to welcome you again during your next trip to Dundee.Warmest Regards