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Reviews of Riviera Hotel Dubai

4 out of 5
Riviera Hotel Dubai
Baniyas Road 5, Deira, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 306 out of 593 reviews" "
Rating 8 - Good. 225 out of 593 reviews" "
Rating 6 - Okay. 38 out of 593 reviews" "
Rating 4 - Poor. 8 out of 593 reviews" "
Rating 2 - Terrible. 16 out of 593 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Grazia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being in a part of town that is old and has some history. I also liked to be on the Dubai Creek and enjoyed thaking the small ferries to visit some sights. Very convenient to the metro as well. The room was very comfortable and well furnished. The cafeteria service off-hours was great and breakfast was very abundant and offered great variety of food.
Stayed 2 nights in Apr 2024
Response from Riviera Hotel Management on May 22, 2024
Dear Ms. Maria,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Thank you and best regards Riviera Hotel Management

10/10 Excellent

Simon, Eastbourne

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is ideal for you are close to the bus station, metro station & the creek is opposite the hotel.
Stayed 7 nights in Mar 2024
Response from Riviera Hotel Management on Mar 17, 2024
Dear Mr. Simon;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

10/10 Excellent

???

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Riviera Hotel Management on Mar 7, 2024
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

10/10 Excellent

SAEED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from WAEL MOSTAFA on Mar 21, 2024
Dear our valued guest,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFA

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back !
Staff were so attentive and helpful. Nothung was too much trouble. Very clean ghroughout yhe hotel. Breakfast was best meal of the day !
Stayed 5 nights in Feb 2024
Response from Riviera Hotel Management on Feb 11, 2024
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, room comfort
Good Deira location and good value
As a previous resident of Dubai, the hotel met all my expectations: namely being in a great location in the older part of the city, a few minutes walk from Baniyas square metro station, restaurants, supermarkets and shops of all kinds. It also was clean, friendly and helpful staff, and good value for money compared with newer hotels. The only issue is no parking, but having a car in that area is a hassle compared to using the metro and taxis. A taxi to the airport is 25-30 Dirhams and 10-15 minutes. I recommend the hotel, and want to give particular thanks to the employee who helped me round up the 10 dirhams in coins which I needed to park across the street (but not easy to find a space) on the day I checked in and before returning a car. I would definitely stay there again.
Stayed 5 nights in Jan 2024
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 29, 2024
Dear Mr. Ian;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

david, swindon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant room great view wonderful staff
Stayed 4 nights in Jan 2024
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 22, 2024
Dear Mr. David;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. Your always welcome feedback, it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Bernard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A SUPERB hotel!
This hotel is wonderful - outstanding service, clean and comfortable (of course), and a great location close to Dubai Creek. I'll definitely be coming back!
Stayed 5 nights in Jan 2024
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 19, 2024
Dear Mr. Bernard;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay.Your always welcome feedback, allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Feb 6, 2024
Dear Mr. Vladimir;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are very pleased that you have enjoyed your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Shaheen

Stayed 5 nights in Jan 2024
Response from Lecsi Hernandez- Guest Relations Specialist on Feb 6, 2024
Dear M.Shaheen;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

YUKA

Stayed 2 nights in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Feb 5, 2024
Dear Yuka san;Thank you very much for sharing this great review of your recent stay at Riviera Hotel.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your money
I booked a royal suite creek view with Balcony for New Year’s Eve to have good time with my girlfriend and watch the fireworks. They denied us staying at the hotel because we don’t have a marriage certificate, although the laws have changed in the UAE. When I requested a refund they rudely refused. If you book with this hotel you will be loosing your money for nothing.
Stayed 1 night in Dec 2023
Response from WAEL MOSTAFA on Mar 2, 2024
Dear our Guest, First, we would like thank you for your interest in our hotel to stay for the New Year’s Eve, as well we apologize that we couldn't meet your expectations, you have booked our royal suite for a single person but upon check in we had been surprised that you were claiming that the booking is for two persons you and your girlfriend which was not matching with the number of persons for the booked room, our front office team politely and professionally asked you to provide us a marriage proof as per our hotel's policy in order to proceed the check-in process but you have denied this request, that's why we couldn't proceed the check-in or the booking costs refund requested due to your booking non-refundable cancellation policy.Looking forward to welcoming you again at RIVIERA HOTEL DUBAI

8/10 Good

Palvinder, Coquitlam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent Location was perfect Hotel was good. Only thing I was unhappy was that I had booked car from hotel to be picked from airport as we landed around 2 am and I thought it be more economical. To my surprise I found that it cost only around 30 AED vs 80 AED I was charged.
Stayed 3 nights in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 3, 2024
Dear Mr. Palvinder;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Your always welcome feedback, allows us to continually improve the experience we create for our guests.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

4/10 Poor

mohammad

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 3, 2024
Dear Mr. Mohammad;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

hassan

Stayed 1 night in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Feb 7, 2024
Dear Mr. Hassan;Thank you very much for sharing this exceptional review of your recent stay at Riviera Hotel, we are delighted that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Syed

Stayed 4 nights in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 3, 2024
Dear our valued guest;Thank you very much for sharing this extraordinary review of your recent stay at Riviera Hotel, we are delighted to know that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

6/10 Okay

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was atrocious; it took 40 minutes to find a spot in the lot directly opposite the hotel. The staff at the counter did not know how to assist with identifying the location to enter to pay for parking online. Room was clean. There were no face cloths. The balcony was a nice size but there was no seating. Fan on balcony was noisy and ill-placed. They only allotted two 500ml water bottles each day. Breakfast was decent for the price.
Stayed 3 nights in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Dec 12, 2023
Dear MS. Tiffany;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Management

2/10 Terrible

Brendan

Stayed 2 nights in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 3, 2024
Dear Mr. Brendan;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Please be assured that your feedback will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time, we hope that Riviera Hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Farhan

Stayed 2 nights in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 3, 2024
Dear Mr. Farhan;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we so pleased to know that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

4/10 Poor

Athman

Stayed 1 night in Dec 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Jan 3, 2024
Dear Mr. Athman;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Once again, thank you for your time, we hope that Riviera Hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with view of the creek and in the distance Burj Khalifa seen from balcony. Reception very helpful and polite. Breakfast was most enjoyable. The style of the décor, furniture and fittings was very traditional and pleasing. All staff friendly and of smart appearance. Close to metro station, buses, shops and restaurants in Baniyas Square 5 minutes walk away. Overall a very good hotel, would stay again if in Dubai
Stayed 4 nights in Nov 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Nov 30, 2023
Dear Mr. Dennis Turner;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are delighted to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Maximillian

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riviera is a very well priced hotel, conveniently located in old Dubai. The staff were extremely friendly and attentive. Their service was second to none and I will definitely be staying here again!
Stayed 8 nights in Nov 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Nov 30, 2023
Dear Mr. Maximillian GoswitzThank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

Louay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 6 nights in Nov 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Nov 30, 2023
Dear Mr. Louay Almardeni;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

10/10 Excellent

Brett, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel without all the Dubai flash. The decor and ambiance is very nice with a mid-east flare. Great location. I took daily walks along the waterfront daily (across the street) and dined at nearby cafes and browsed the shops. Very much enjoyed my stay at the Riviera. The staff was more than friendly and most helpful. The breakfast buffet was great....great selection of foods and ethnicity. Plan to stay again next year.
Stayed 3 nights in Nov 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Nov 20, 2023
Dear M. Brett Content;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled to know that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

10/10 Excellent

ZEHRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT!!
Stayed 1 night in Oct 2023
Response from Lecsi Hernandez on Nov 13, 2023
Dear M. Zehra Mooman;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled to know that you have enjoyed your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

10/10 Excellent

peter

Stayed 4 nights in Oct 2023
Response from Wael Mostafa on Nov 6, 2023
Dear Mr. Peter;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

8/10 Good

MICHELLE, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lecsi Hernandez on Nov 1, 2023
Dear M. Michelle;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled to know that you have enjoyed your stay and had a good experience with us. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

8/10 Good

Matri

Stayed 8 nights in Oct 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Oct 30, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled to know that you have enjoyed your stay.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

10/10 Excellent

Mohammad Omar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Hotel is very clean and staff is friendly, only issue is you cannot find taxi easily and need to use app for taxi. The hotel itself is very fine.
Stayed 3 nights in Oct 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Oct 30, 2023
Dear Mr. Omar Mohammad;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

6/10 Okay

Anton

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower was good with good amenities. The bed was average. The room had a random puddle of dirty water but I didn't care at that point as I checked in late. When checking out I had to wait for staff to check the minibar. All on all - there are much nicer hotels in Dira
Stayed 1 night in Oct 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Oct 22, 2023
Dear Mr. Anton Wolkov;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Thank you and best regardsRiviera Hotel Managment

10/10 Excellent

mandana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior of the hotel and lobby area is very stylish and unique. Very confortable chairs and sofas in various info individual corners, The room with 2 double beds was spacious with a walking in closet and a balcony with a view of the water. Very comfortable space. I chose this hotel with its proximity to the aIrport, hood ratings, and easy access to the creek, the Souk and the boats to cross the Creek. But I was happily surprised with the cleanness of the hotel, special decor and ambience, space and helpful staff. The street behind the hotel had shops and restaurant within walking distance with more locals than tourists.
Stayed 1 night in Oct 2023
Response from Lecsi Hernandez- Guest Relations Specialist on Oct 19, 2023
Dear M.Sassanfar Mandana;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Managment

10/10 Excellent

A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice old fashion hotel. Decency and morality give an upgrade to to hotel. Great service.
Stayed 11 nights in Oct 2023
Response from WAEL MOSTAFA on Oct 14, 2023
Dear Mr. Antonello Petenel,Thank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFA

6/10 Okay

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from WAEL MOSTAFA on Oct 7, 2023
Dear our valued guest;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for.Thank you once again for making Riviera Hotel your choice hotel and for your constructive criticism, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future.Best Regards

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent visit
Thank you for stay. The staff was extremely courteous, helpful, and delightful. The location was excellent. I just wish I had more time to spend in Dubai and at your hotel.
Stayed 1 night in Aug 2023
Response from WAEL MOSTAFA on Aug 6, 2023
Dear Lorraine Gonzales;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regards

10/10 Excellent

Emmanuel, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It gets the job done and price is not outrageous. The food was delicious.
Stayed 4 nights in Jul 2023
Response from Wael Mostafa on Aug 2, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsRiviera Hotel Management

10/10 Excellent

kashif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A mid size property with higher standards of professionalism. Very courteous and friendly staff. Delicious food. Came for a night decided to stay longer.
Response from Lecsi Hernandez- Guest Relations Specialist on Jun 29, 2023
Dear Mr. Imran Kashif ;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We thank you for choosing Riviera Hotel for your holiday and even more, for deciding to stay longer than what you planned, that mean a lot to us, we are very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact us any time directly.Thank you and best regards

10/10 Excellent

Tawanta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, patient, and helpful. The hotel is elegantly decorated. My room was nice. The staff were the best part of my stay.
Stayed 1 night in Jun 2023
Response from Lecsi Hernandez on Jun 17, 2023
Dear Tawanta Roberson;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact us any time directly.Thank you and best regards!Lecsi HernandezGuest Relations Specialist

10/10 Excellent

Julio

Stayed 3 nights in May 2023
Response from WAEL MOSTAFA on May 11, 2023
Dear Mr. Julio;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

Marsheline E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing and Cordial
Tbe staff was very helpful and I commend them for being so. They were always cordial with a friendly smile. The room was pleasing and the bathroom was very clean. Housekeeping "Mohamed" and others were very friendly with Mohamed being outstanding. Excellent job to the staff.Thank you
Stayed 4 nights in Mar 2023
Response from Riviera Hotel Management on May 22, 2024
Dear Ms. MarshelineThank you very much for sharing this positive review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Thank you and best regards Riviera Hotel Management

10/10 Excellent

Tomasz, Sonoma

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 10 nights in Feb 2023
Response from WAEL MOSTAFA on Mar 5, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

8/10 Good

Ann

Stayed 5 nights in Feb 2023
Response from WAEL MOSTAFA on Mar 2, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

4/10 Poor

Mangumbu

Stayed 2 nights in Feb 2023
Response from WAEL MOSTAFA on Feb 27, 2023
Dear our valued guest;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. we hope that Riviera Hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Best RegardsWAEL MOSTAFA

10/10 Excellent

Filippo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful manager
I asked for an early check-in and although the hotel was full booked, the manager went out of his way to find a solution, in order to allow me to take a shower and change my clothes before a business meeting. Much appreciated.
Stayed 3 nights in Feb 2023
Response from WAEL MOSTAFA on Feb 25, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

sajid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT STAY,EXCELLENT STAFF ALL FRIENDLY AND HELPFUL 10 STARS ALL THE WAY
Stayed 4 nights in Jan 2023
Response from WAEL MOSTAFA on Feb 6, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

Mary

Stayed 2 nights in Feb 2023
Response from WAEL MOSTAFA on Feb 6, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

Mohamed

Stayed 6 nights in Jan 2023
Response from WAEL MOSTAFA on Mar 6, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

Abdulkhamid

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked Premium Creek View With Balcony to use balcony. Hotel service was exceptionaly good, way more than I expected. The only downside is the room was smaller than I expected. It is closer to Baniyas metro station (Dubai Green) and Union metro station (Dubai red). I really enjoyed staying here.
Stayed 4 nights in Jan 2023
Response from WAEL MOSTAFA on Feb 2, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

GEORGE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 days in the hotel, and our hotel was very impressive. We booked a room in front of the creek with a balcony. The hotel is near to the metro, some shops and restaurants. The only problem I got was the air conditioner for the heater not working, but it is not a big problem; otherwise, it was a great experience and comfortable staying in the hotel(Reveira). The staff, from the front desk and bell boy to the kitchen very friendly and approachable. The buffet breakfast was very great with the variety of food they served every day, and delicious. I can't wait to come again.
Stayed 5 nights in Jan 2023
Response from WAEL MOSTAFA on Feb 14, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

10/10 Excellent

Osmany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from WAEL MOSTAFA on Jan 30, 2023
Dear our valued guest;Thank you very much for sharing this great review of your recent stay at Riviera Hotel, we are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Once more we thank you for choosing Riviera Hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Should you need any further assistance; Please don’t hesitate to contact me any time directly.Thank you and best regardsWAEL MOSTAFARevenue & Sales Manager

6/10 Okay

Aster

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean, house keeping do great job and friendly staff. Please please don’t do airport pick up, they will rip you off ( they made me pay 120 D, it was estimated 80 D in Expedia). I took a taxi to the airport to departure and I only paid 20 Derhams. The two stars are only for cleaniness and friendly staff. Breakfast is ok, but other foods terrible!
Stayed 7 nights in Jan 2023
Response from WAEL MOSTAFA on Feb 10, 2023
Dear our valued guest;Thank you very much for the time you spent to share your personal impressions of your stay at our Riviera Hotel.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Riviera Hotel will remain an option for your next holiday and that we will have the opportunity to restore your trust in our company in the near future.Best RegardsWAEL MOSTAFA