3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence

5 out of 5
Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence
Jumeirah Lakes Towers Cluster T, Off Sheikh Zayed Road, Dubai

Reviews

8.6

Excellent

Rating 10 - Excellent. 251 out of 501 reviews" "
Rating 8 - Good. 172 out of 501 reviews" "
Rating 6 - Okay. 49 out of 501 reviews" "
Rating 4 - Poor. 14 out of 501 reviews" "
Rating 2 - Terrible. 15 out of 501 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashley Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Lake setting
Stayed 5 nights in Apr 2024
Response from Abdelilah on May 22, 2024
Dear Ashley Denis,Thank you for rating us on Expedia.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regards,The Hotel Management,

10/10 Excellent

Trisyia

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Apr 2024
Response from Abdelilah on Apr 30, 2024
Dear Trisyia,We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

Riyaaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service at the hotel was exceptional and everyone we dealt with was extremely friendly, understanding and welcoming. The buffet breakfast we had was amazing - lots of freshly made options!
Stayed 4 nights in Apr 2024
Response from Abdelilah on Apr 30, 2024
Dear Riyaaz,Thank you for your excellent rating on Expedia.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management

10/10 Excellent

jose

Stayed 7 nights in Apr 2024
Response from Abdelilah on May 22, 2024
Dear Jose,We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

2/10 Terrible

Wang

Stayed 3 nights in Apr 2024
Response from Abdelilah on May 6, 2024
Dear WangThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management

10/10 Excellent

Saed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meets all requirements!
Stayed 3 nights in Apr 2024
Response from Abdelilah on Apr 18, 2024
Dear Saed,Thank you for rating us with 5 stars.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regardsThe Hotel Management

4/10 Poor

lee

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was fine, clean and good location. On arrival I asked to take my golf bag but he insisted putting it on the baggage trolley. Next thing I know all the heavy luggage are on top and he’s jammed them in, which has snapped one club and bent my putter. Both need replacing and are expensive. No efforts were made by the staff to make up for damages or take responsibility. Annoying as I asked him not to take them. Ruined the trip unfortunately.
Stayed 2 nights in Mar 2024
Response from Abdelilah on Mar 28, 2024
Dear LeeThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay looking forward to our next stay at the same hotel. Breakfast was amazing, the staff and the service was beyond expectation highly recommend the hotel to anyone!
Stayed 6 nights in Feb 2024
Response from Abdelilah on Feb 28, 2024
Dear Amal,Thank you for rating us with 5 stars.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regardsThe Hotel Management

10/10 Excellent

simon, Doncaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel clean and friendly. I would recommend. Taxis easy to get outside too. Chelsea on the front desk showed great customer service. The screens in the lifts showing whats-on and offers went way to fast. You need to slow this down as no chance to read 😀
Stayed 3 nights in Feb 2024
Response from Abdelilah on Feb 26, 2024
Dear Simon,We are delighted to read that you enjoyed your Stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on our Expedia.com page.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,The Hotel Management

10/10 Excellent

Chirag

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Abdelilah on Feb 13, 2024
Dear Chirag,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regardsThe Hotel Management

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff. First class service. Big compliments to them all - from the security, concierge, receptionists, waiters and cleaners. So respectful and very well mannered. Highly recommended and we will definitely be back to Pullman Jumeirah Lake Towers hotel!
Stayed 5 nights in Jan 2024
Response from Abdelilah on Jan 29, 2024
Dear OmarThank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLTWarm regards The Hotel Management

10/10 Excellent

Kalpesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Abdelilah on Jan 24, 2024
Dear Kalpesh,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLTWarm regards The Hotel Managment

10/10 Excellent

Rishi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, I had came down with a fever and asked for blankets and water in the middle of the night, the staff came right away. They also gave us a 4pm checkout so we have more time to rest.
Stayed 4 nights in Jan 2024
Response from Abdelilah on Jan 10, 2024
Dear Rishi,Thank you for posting your review on EXPEDIA following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

8/10 Good

Mario

Stayed 4 nights in Jan 2024
Response from Abdelilah on Jan 10, 2024
Dear Mario,Thank you for reviewing your recent visit on Hotels.com.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,The Hotel Management

6/10 Okay

Osama

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Abdelilah on Jan 8, 2024
Dear Osman,Thank you for your rating on Expedia.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management

10/10 Excellent

Stephen, Amsterdam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Rooms were well appointed and the location next to the metro stop makes commuting easy.
Stayed 4 nights in Dec 2023
Response from Abdelilah on Dec 27, 2023
Dear Stephen,Thank you for posting your review on Expedia following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

10/10 Excellent

Momodou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with staff that are very friendly and helpful. The food is great. Especially Friday night dinner at the main restaurant- Bollywood night.
Stayed 8 nights in Nov 2023
Response from Abdelilah on Nov 23, 2023
Dear Momodou,Thank you for posting your review on Expedia following your recent experience with us.I truly appreciate you taking the time to write such a nice review with great comments and thank you for your thoughtful feedback.We have shared your comments with the rest of the team and we hope to have the pleasure of welcoming you back soon.Yours sincerely,The Hotel Management

10/10 Excellent

King

Stayed 2 nights in Oct 2023
Response from Abdelilah on Oct 31, 2023
Dear King,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

10/10 Excellent

Jakob

Stayed 3 nights in Oct 2023
Response from Abdelilah on Oct 31, 2023
Dear Jakob,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Hotels.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

6/10 Okay

Bela

Stayed 3 nights in Oct 2023
Response from Abdelilah on Nov 2, 2023
Dear Bela,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management

8/10 Good

castro

Stayed 3 nights in Jul 2023
Response from Abdelilah on Aug 10, 2023
Dear Castro,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Expedia.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,Hotel Management

10/10 Excellent

Ingeborg

Stayed 13 nights in Jun 2023
Response from Abdelilah on Jun 20, 2023
Dear Ingeborg,I am delighted to read that you enjoyed your stay at The Pullman Jumeirah Lakes Towers. Thank you for leaving such a nice review about our hotel and staff on Google.com.I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Towers.With kind regards,The Hotel Management

8/10 Good

Mustafa Behzat

Stayed 3 nights in Mar 2023
Response from Abdelilah on Mar 30, 2023
Dear Mustafa Behzat,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regards, Abdelilah Ait AhmadFront Office Manager

2/10 Terrible

YONGSUB

Stayed 3 nights in Mar 2023
Response from Abdelilah on Mar 28, 2023
Dear YONGSUB,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait AhmadFront Office Manager

10/10 Excellent

Annika

Stayed 8 nights in Mar 2023
Response from Abdelilah on Mar 23, 2023
Dear Annika,Thank you for reviewing your recent visit on Hotels.com.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,Abdelilah Ait AhmadFront Office Manager

10/10 Excellent

Niels

Stayed 4 nights in Mar 2023
Response from Abdelilah on Mar 23, 2023
Dear Niels,Thank you for reviewing your recent visit on Hotels.com.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,Abdelilah Ait AhmadFront Office Manager

8/10 Good

Mustafa Behzat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I book including breakfast but hotel insisit breakfast not included and charge us extra for breakfast , pleaee check my bookıng amd advise
Stayed 5 nights in Mar 2023
Response from Abdelilah on Mar 23, 2023
Dear Mustafa Behzat,We very much appreciate your comments regarding your stay at the Pullman Jumeirah Lake Tower.We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Abdelilah Ait AhmadFront Office & Guest Experience Manager

2/10 Terrible

Murat

Stayed 4 nights in Mar 2023
Response from Abdelilah on Mar 14, 2023
Dear Murat,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait AhmadFront Office Manager

8/10 Good

Sami A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniece and closeness to town
Stayed 6 nights in Feb 2023
Response from Abdelilah on Mar 14, 2023
Dear Sami,Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower.It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it.Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT.Warm regards, Abdelilah Ait AhmadFront Office Manager

4/10 Poor

Sam

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Less than 5 star. The sink was plugged, room amenities not up to standard.
Stayed 11 nights in Feb 2023
Response from Abdelilah on Mar 7, 2023
Dear Sam,Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait AhmadFront Office Manager

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking forward to return
Room is spacious and clean. Room keeper is eco-friendly and respects customer's wish not to change bedsheet until necessary. Also, the WiFi in the room is great and easy to connect. The breakfast has sufficient variety for international travellers. I wish to have more time to explore other facilities. Front desk persons are amazingly helpful and friendly. Will definitely return as the location is convenient and environment pleasant with a lot of restaurants within walking distance.
Stayed 3 nights in Feb 2023
Response from GM on Mar 6, 2023
Dear Mark,Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence for your recent visit to Dubai. We are delighted that we exceeded your expectations with the hospitality shown during your stay and we would be honoured to have you return to stay with us in the future.Sincerely, Laurent Noury, General Manager

4/10 Poor

Janusz

Stayed 2 nights in Feb 2023
Response from GM on Mar 6, 2023
Dear Janusz,We are very disappointed to receive such a low rating for your stay at our hotel. As you haven't told us why we invite you to share any concerns you have with us so please respond to the survey you will receive. We want all our guests to leave feeling like they'd want to return so we hope to have a future opportunity to serve you better.Sincerely, Laurent Noury, General Manager

10/10 Excellent

Thorsten

Stayed 3 nights in Feb 2023
Response from GM on Feb 28, 2023
Dear Thorsten,Thank you for your rating of the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. We are delighted you enjoyed everything about your stay and we hope to welcome you back to stay with us again.Sincerely, Laurent Noury, General Manager

10/10 Excellent

Luigi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a business trip
Response from GM on Jan 16, 2023
Dear Luigi,Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent business trip. We are so pleased you enjoyed your stay with us and we hope when you are next looking for accommodation in Dubai that you won't hesitate in returning to stay with us again.Sincerely, Laurent Noury, General Manager

8/10 Good

Momodou

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very good by Dubai standards. Its proxmity tobtge train station makes commute very comfortable. Very helpful staff
Stayed 6 nights in Nov 2022
Response from GM on Jan 12, 2023
Dear Momodou,Firstly, please accept my apologies for the delay in my response. We would like to take the opportunity to thank you for sharing your experience online and are delighted that your stay at the Pullman Dubai Jumeirah Lakes Towers met your satisfaction. We hope to have the pleasure of you returning to stay with us again.Sincerely, Laurent Noury, General Manager

8/10 Good

Ezzeldin, Orinda

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The place is clean & safe with good accessibility. Room service leaves a lot to be desired
Stayed 3 nights in Oct 2022
Response from Abdelilah on Oct 31, 2022
Dear Ezzeldin,Thank you for reviewing your recent visit on Expedia.We appreciate the time you have taken and hope to welcome you back again soon.Warm regards,Abdelilah Ait AhmadFront Office Manager

6/10 Okay

Sami A

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
convenient location Slow room service
Stayed 5 nights in Oct 2022
Response from Abdelilah on Oct 31, 2022
Dear Sami AThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve.Warm regards Abdelilah Ait AhmadFront Office Manager

6/10 Okay

Emad

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2022
Response from Abdelilah on Sep 13, 2022
Dear Emad,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Abdelilah Ait AhmadFront Office Manager

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Abdelilah on Aug 22, 2022
Dear Dominic,Thank you for this amazing review on Hotels.com. I am very happy to konwo that you enjoyed our hotel and it’s service and I will not fail to pass your kind feedback on to the entire staff.I hope to soon welcome you back in The Pullman Dubai Jumeirah Lakes Towers.Kind regards,Abdelilah Ait AhmadFront Office Manager

10/10 Excellent

Dominic

Stayed 1 night in Aug 2022
Response from Abdelilah on Aug 17, 2022
Dear Dominic, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT. Warm regards, Abdelilah Ait Ahmad Front Office Manager

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful Management
Dreadful service, as a Dubai resident i would avoid this place like the plague
Stayed 1 night in May 2022
Response from Abdelilah on Aug 17, 2022
Dear Nathan, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

10/10 Excellent

RAKESH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from GM on Jul 4, 2022
Dear RAKESH, Thank you for rating your experience staying at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. We are extremely pleased that your expectations were fully met and we hope to have the pleasure of you staying with us in the future. Sincerely, Laurent Noury, Cluster General Manager

8/10 Good

Habib, Woodmere

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get breakfast, even though the booking included it. The final receipt generated by Expedia did not show it too.
Stayed 3 nights in May 2022
Response from Abdelilah on Jun 23, 2022
Dear Habib Thank you for reviewing your recent visit on Expedia.com. We appreciate the time you have taken and hope to welcome you back again soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

6/10 Okay

Bianca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is not big enough for the amount of rooms they have. The bathrooms are not that big. The food was Ok i wouldnt say its a 5 star hotel. If you stay here its best to get a room with a balcony as they are more spacious. The staff a re friendly and they do try to accommodate you in the best way possible.
Stayed 5 nights in Apr 2022
Response from Abdelilah on Apr 25, 2022
Dear Bianca, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PULLMAN Hotel Dubai
A great hotel room with all the basic stuff you need for a comfortable stay. We were there for 6 days and the staff were quick to act and willing to please. The standout though was the ground-floor restaurant. Very good food at reasonable prices. Will stay again.
Stayed 1 night in Apr 2022
Response from Abdelilah on Apr 25, 2022
Dear Jonathan, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards Abdelilah Ait Ahmad Front Office Manager

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel with attentive staff. Room was clean yet sparse. Very spacious.
Stayed 1 night in Apr 2022
Response from Abdelilah on Apr 25, 2022
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Abdelilah Ait Ahmad Front Office Manager

10/10 Excellent

Parkson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and beverage services including "Room Service"; convenient access to Metro; pleasant amenities; helpful and friendly staff; comfortable and spacious room.
Stayed 3 nights in Mar 2022
Response from Abdelilah on Mar 31, 2022
Dear Parkson, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

6/10 Okay

Riyadh

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The toilet flush was not working sometimes.
Stayed 4 nights in Mar 2022
Response from Abdelilah on Mar 31, 2022
Dear Riyadh Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

6/10 Okay

Wajdy

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not a Dubai 5 Star Hotel
Not a Dubai five stars hotel that’s for sure, never staying there again
Stayed 5 nights in Mar 2022
Response from Abdelilah on Mar 31, 2022
Dear Wajdy Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

8/10 Good

Maha, Richmond

Traveled with partner
Liked: Cleanliness, staff & service
Location and overall convenience
Stayed 5 nights in Mar 2022
Response from Abdelilah on Mar 31, 2022
Dear Mahah, Thank you for taking your time to review your experience on Expedia. We appreciate your feedback and hope to welcome you back again in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager