朝食スペース

ロードウェイ インの口コミ

2 out of 5
ロードウェイ イン
3501 East Division Street, Arlington, TX

口コミ

4.6
評価 10 - 742 件の口コミ中 70 件が非常に良い" "
評価 8 - 742 件の口コミ中 95 件が良い" "
評価 6 - 742 件の口コミ中 122 件が普通" "
評価 4 - 742 件の口コミ中 125 件が不満" "
評価 2 - 742 件の口コミ中 330 件が非常に不満" "

4.8/10

清潔度

5.6/10

スタッフとサービス

4.4/10

設備とサービス

4.4/10

施設のコンディションと設備

4.4/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

2019 年 10 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス

2/10 (非常に不満)

Tyler

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This place was GROSS. I didn’t even stay. The room smelled horribly of mold. There was a dead beatle of some sort in the shower. All of the towels had some sort of hair on them as if somebody had used them to shave. There were shady people everywhere. The kid working the front desk didn’t really seem to speak English. I couldn’t do it. I took off and found a different hotel. 0/10. Worst hotel expierence I’ve had. And my standards are not particularly high.
2024 年 3 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Guest,We are truly sorry to hear about your extremely disappointing experience with us. Your description of the conditions you encountered is deeply concerning and does not reflect the standards we strive to uphold. We sincerely apologize for the unpleasant odor, cleanliness issues, and the lack of professionalism you experienced from our staff. Your feedback is invaluable to us, and we will be conducting a thorough investigation to address and rectify these issues immediately. We understand your decision to seek accommodation elsewhere, and we regret that we were not able to provide you with a satisfactory stay. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

10/10 (非常に良い)

Ivan

2024 年 1 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Guest,I'd like to express gratitude for your recent visit to our hotel! We're delighted to receive such a positive rating from you. Our team is committed to consistently surpassing your expectations and eagerly anticipates your return in the future.

2/10 (非常に不満)

Matthew

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There's not one thing we liked about this property! It was disgusting, no breakfast like it said, no hot tub (was filled with dirt/grass and a big rock for decoration I guess) this was by far the worst place we've ever stayed and I would strongly discourage anyone from staying there! FYI I never leave reviews!
2024 年 1 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 17 日)
Hi Matthew,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened.

4/10 (不満)

Keshia

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
For the price, it wasn’t terrible.
It’s what you’d expect for the low cost…room was pretty run-down and smelled of smoke, but it was also low budget.
2024 年 1 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 17 日)
Hi Keshia,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 (非常に不満)

James

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible property and service horrible location went to see the room and absolutely did not stay!! Save your money and book elsewhere this place is despicable!
2024 年 1 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Guest,We sincerely apologize for the unpleasant experience you had while considering our property. Your feedback is deeply concerning, and we regret that we did not meet your expectations. We take your comments seriously and will investigate to address any issues promptly. It's our goal to provide a positive and comfortable experience for all guests, and we apologize for falling short in your case. We appreciate your honesty and will use this feedback to improve our services. If there's anything specific you'd like to share about your visit, please feel free to provide more details so that we can address the concerns appropriately. Thank you for bringing this to our attention.

4/10 (不満)

Devang

グループ旅行
気になった点 : 設備とサービス、施設のコンディションと設備
The website states that the hotel includes breakfast and smoking facility. These were the main points for which we opted for Rodeway Inn. However, to my surprise the staff told that there is no Breakfast facility available nor in-room smoking is allowed (we had to go outside for that). To my horror, there is not drinking water facility available as well. I mean these facilities are expected from a Hotel. These two facilities are mentioned and still were not delivered. Will not recommend to anyone.
2024 年 1 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Guest,We sincerely apologize for the inconvenience and disappointment you experienced during your stay at Rodeway Inn. Your feedback is valuable, and we take these concerns seriously. We understand the importance of accurate information, and we regret any confusion caused by the discrepancy between the website and the actual offerings. Rest assured, we are addressing these issues to ensure that our guests receive the expected amenities. We appreciate your understanding and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust in the future.

6/10 (普通)

Antonio

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
You get what you pay for. Bare minimum room (as expected, not a problem), occasional roaches, but it does appear relatively clean and the staff does a good job
2024 年 1 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.

6/10 (普通)

SILVIA

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
BICHOS AREAS DE NO FUMAR OLIA A CIGARILLO
2023 年 12 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 (不満)

sara

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Get what you pay for
The room smelt disgusting. We sprayed and sprayed but it was awful. Smelled like smoke and a dirty enclosed room. Bed was also really bad. It was Hard and made ugly noises if you moved. Not comfortable at all.
2023 年 12 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Guest,We're sincerely sorry to learn about your disappointing experience during your recent stay at our hotel. It's disheartening to hear about the unpleasant smell in your room and the discomfort caused by the condition of the bed. Please accept our apologies for falling short of your expectations regarding cleanliness and comfort. Your feedback is crucial to us, and we'll address these concerns immediately to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope for the opportunity to regain your trust on a future visit.

2/10 (非常に不満)

Wilson

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2024 年 1 月 6 日)
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 (非常に不満)

deon

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Unsafe area
2023 年 12 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 30 日)
Dear Guest,We never want our guests to go back like this. We are trying very hard to keep our customers safe and provide the best we can. We are confident that you will see the change on your next visit.

2/10 (非常に不満)

Erica

2023 年 11 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 (非常に不満)

Jessica

2023 年 12 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Guest,We're eager to understand the challenges you faced during your visit as you've rated us 2. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to serve you in the future better.

2/10 (非常に不満)

Nancy

2023 年 12 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 15 日)
Dear Guest,Our objective is to deliver a superior experience, and we acknowledge that we did not meet your expectations on this occasion. We are eager to gain insight into the challenges you encountered during your visit, which led to a rating of 2. Your candid feedback, whether positive or negative, is crucial for our continuous improvement. We look forward to the opportunity to better serve you in the future.

2/10 (非常に不満)

Teodoro Alvarado

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very dirty smelly shower not working properly this is a poor property no where near what the price was for. I will not be returning ever again
2023 年 11 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the cleanliness issues you encountered, as well as the inconvenience with the shower. This doesn't align with our standards, and we take such feedback seriously to ensure immediate improvements are made. Your comfort is incredibly important to us, and we deeply regret that we fell short of your expectations. We understand your decision not to return, but if there's any chance to regain your trust in the future, we'd love to have the opportunity to offer you a much-improved experience.

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 (非常に不満)

Courage

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely nothing was liked about this facility.
2023 年 11 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Guest,We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy and for this, we strive each day. We regret we fail this time in your case. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

2/10 (非常に不満)

Patricia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was destroyed wall holes
2023 年 11 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 (非常に不満)

Hunter Cubitt

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place is disgusting, moldy, smells like piss, and the smoke detector had been ripped off the wall. They advertised a pool, hot tub, free breakfast, and wifi - they have none of those. Staff was rude and we only got 1 towel for 2 people. Bug infested, holes in the walls, etc.
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 26 日)
Dear Guest,I sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened.

6/10 (普通)

Rupert

2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Guest,Thank you for awarding us a 3-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

2/10 (非常に不満)

jorge

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mala atencion al cliente!!!
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

10/10 (非常に良い)

Wisdom

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 23 日)
Dear Guest,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

10/10 (非常に良い)

Christopher

2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Guest,We are incredibly grateful for your kind 10-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

2/10 (非常に不満)

LaTonya

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Guest,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 (非常に不満)

Shannon

ペット同伴の旅行, 家族旅行, 小さなお子様連れの家族旅行
気になった点 : 設備とサービス
Place needs to sanitize better and handle the bug situation
2023 年 11 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Guest,Maintaining a clean property is of utmost importance to us, and it's disheartening to learn that you had some reservations about our efforts in this regard. We sincerely apologize for any inconvenience this may have caused you. Your feedback is invaluable, as we always strive to ensure our guests have a positive experience. The insights you've shared will be used to guide our housekeeping team in making necessary improvements. We truly hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

10/10 (非常に良い)

Gabriela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Guest,It brings us immense joy to learn about your delightful experience. We genuinely value your recent stay and the outstanding 10-star rating you provided. Your satisfaction remains our highest priority, and we are eagerly anticipating the opportunity to welcome you back in the future. Thank you for choosing our hotel; we look forward to your return.

2/10 (非常に不満)

CHARITA

気になった点 : 設備とサービス
There. Working on the stairs as noisy as hell and they gave me a room right here by it.
2023 年 11 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 15 日)
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 (非常に不満)

Rebecca

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is a horrible place to stay! Loud music played all night until early morning! Sleepless nights! The window in the room made wind noise all night. The non-smoking room smelled like smoke and weed! I killed several roaches and I'm allergic to them! The TV didn't work right! Wish we could have gotten our money back! Unsafe, unsanitary, plain and simple Never stay her ever! No stars at all! Gross!
2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

4/10 (不満)

Joe

2023 年 10 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Guest,Thank you for awarding us a 2-star rating. We trust you had a pleasant stay with us. If you have any suggestions on how we can further enhance our guests' experience, please don't hesitate to share. We're eager to welcome you back on your next visit!

8/10 (良い)

Ester

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Guest,We are glad you had a nice stay with us and liked our clean and comfortable room. We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

6/10 (普通)

Maria

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 12 日)
Hi Maria,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

8/10 (良い)

Kevin

2023 年 9 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 7 日)
Hi Kevin,We are glad you had a pleasant stay with us and really appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 (非常に良い)

Araseli

2023 年 9 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 7 日)
Dear Guest,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

10/10 (非常に良い)

SeMiracle

2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Guest,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

2/10 (非常に不満)

Rafael

気になった点 : 清潔度
2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 4 日)
Hi Rafael,We are sad to see this rating. We never want our guests to go back like this without hosting them. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 (非常に不満)

Brandi

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Can’t have room with people Next doors felt very unsafe. We left next day the room is ok but wall doors ceiling is dirty the bathroom door won’t close. Mostly we felt unsafe that next morning there was three and four cops around definitely knew we didn’t feel safe. Wish we could Get our money back
Sophia CSRからの返信 (投稿日 : 2023 年 10 月 1 日)
Hi Brandi,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We hope you will choose us again in the future.

2/10 (非常に不満)

CLAUDIA

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room doesn’t have AC and there were a lot of cockroaches in the room.
2023 年 9 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 23 日)
Hi Claudia,I want to extend my sincere apologies for the issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

8/10 (良い)

Carmen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It served its purpose but yeah we’d stay again
2023 年 9 月に 3 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 20 日)
Hi Carmen,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

6/10 (普通)

Ian

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Property needs renovations and add modern conveniences. The staff was nice but ownership should invest funds into the property
2023 年 9 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 20 日)
Hi Ian,We sincerely appreciate your feedback and value your perspective on our property. While we are delighted to hear that you found our staff accommodating, we also acknowledge your point regarding the need for renovations and modern conveniences. We take this input seriously, and we are actively exploring opportunities to enhance our facilities to provide a more comfortable and up-to-date experience for our valued guests. Your comments will be instrumental in guiding our future investments into the property. Thank you for taking the time to share your thoughts, and we look forward to the opportunity to welcome you back in the future with an improved and updated environment.

2/10 (非常に不満)

Hector

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 9 月 8 日)
Hi Hector,Thank you so much for giving us the privilege to host your stay. We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 (不満)

Rene

気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The motel photo was much nicer than the motel itself. We were afraid to stay here. It felt unsafe, dirty, and unkept. Mattresses were wrapped in plastic. Never again.
2023 年 8 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 31 日)
Hi Rene,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

6/10 (普通)

Christiana

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing to share it was simple
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 31 日)
Hi Christinia,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

4/10 (不満)

Janna

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not cool
When checkin in the guy was rude to me then almost didn’t give my id back I had to ask for it
2023 年 8 月に 2 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 31 日)
Hi Janna,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve the guest experience. We hope you'll return someday to see how we're improving.

2/10 (非常に不満)

Donghai

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Terrible
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 29 日)
Hi Donghai,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

2/10 (非常に不満)

Aneudy

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No limpian los cuartos en 6 dias ni una vez ni cambiaron las toallas
2023 年 8 月に 6 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 25 日)
Hi Aneudy,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

4/10 (不満)

Aneudy

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 6 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 24 日)
Hi Aneudy,We apologize for the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

6/10 (普通)

Mary Helen

出張
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It isn’t in the best area, and the other guests were playing loud music, littering, and I could smell weed inside and outside. That being said, the staff are really friendly and the linens are nice and clean.
2023 年 8 月に 1 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 24 日)
Hi Mary,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 4 泊滞在
Sophia CSRからの返信 (投稿日 : 2023 年 8 月 24 日)
Hi Michael,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.