スタジオスイート ダブルベッド 2 台 禁煙 | デスク、ノートパソコン用作業スペース、アイロン / アイロン台、WiFi (無料)

エクステンデット ステイ アメリカ スイーツ シンシナティ フローレンス ターフウェイ ロードの口コミ

2.5 out of 5

口コミ

7.4

良い

評価 10 - 696 件の口コミ中 198 件が非常に良い" "
評価 8 - 696 件の口コミ中 223 件が良い" "
評価 6 - 696 件の口コミ中 140 件が普通" "
評価 4 - 696 件の口コミ中 91 件が不満" "
評価 2 - 696 件の口コミ中 44 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

6.8/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2019 年 7 月に 1 泊滞在

8/10 (良い)

Gina

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Good place to stay if you are traveling for work.
2024 年 4 月に 3 泊滞在

8/10 (良い)

lori

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very clean, could use some updating but great value would recommend for anyone on a budget needing a clean place to rest
2024 年 4 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear lori, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Feedback such as yours allows us to monitor and improve our guest experience continually. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

10/10 (非常に良い)

Monica

良かった点 : スタッフとサービス、設備とサービス
It was ok, stayed 2 nights. No issues
2024 年 4 月に 2 泊滞在

8/10 (良い)

Jennifer

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在

6/10 (普通)

Maria

カップルで旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The AC system wasn’t working properly, the air wasn’t circulating and the room felt stuffy all night. The grab and go breakfast was a stale muffin, an old granola bar and coffee. The only staff person at the counter was stressed out, loudly yelling at someone on the phone then rushing around doing everything else, but attending to guests.
2024 年 4 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Maria, Thank you for being our guest. We sincerely apologize for the inconvenience caused during your stay regarding the temperature regulation in your guest room and the breakfast options that failed to meet your expectations. We understand how important it is for our guests to have a comfortable stay, and we regret that we fell short of your expectations. Please be assured that we are taking the necessary steps to avoid such issues in the future, and we look forward to welcoming you to a more satisfying experience.Sincerely,Hotel Management

8/10 (良い)

Lara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

Edward

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My two night stay was perfect except for two things. The carpet was old and brownish color so I couldn't tell if it was clean. Second, my room faced I-75 and traffic noise was ever-present, delaying the time I fell asleep.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Christine、Washington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Teri、Roeland Park

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Freddy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the stay
2024 年 3 月に 2 泊滞在
Hotel Management からの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Freddy, Thank you for the positive review and for taking the time to recognize Extended Stay America. We are delighted to read you enjpoyed your stay and had an overall positive experience. Thank you for being our guest. We look forward to welcoming you back.Sincerely,Hotel Management

6/10 (普通)

Larry

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Freda

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Johnson

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Daisy

2023 年 6 月に 4 泊滞在

10/10 (非常に良い)

TINA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most of workers are out going so willing to help you making your stay enjoyable & easy. Ask your questions with no problem.
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear TINA, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality they provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Katherine、Hebron

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Pam

良かった点 : 清潔度、スタッフとサービス
The room was comfortable and it was nice to have a microwave and full refrigerator. The bathroom was small, but for 1 person it was fine.
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Andrew

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is ideal. Centralized to just about everything. Quiet enough. Kitchenettes, full size refrigerators, microwaves, double stove tops, plenty of cabinet space, closets, large chests of drawers, excellent internet connection for streaming, multiple options for room lighting, plenty of electrical outlets, heavy duty drapes (total blackout) comfortable beds, (no bugs!) very clean and the staff are quick to hell you with any requests. Considering the current economic inflation, the price for your stay is reasonable, acceptable. Overall, I give this particular Extended Stay America location 5 Stars. The Florence, Turfway Rd, Extended Stay America is most satisfactory. Thank you ESA, I could not have done what I needed to do at a price I could afford, without you. 12/03/2023
2023 年 11 月に 9 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 12 月 7 日)
Dear Andrew, Thank you for your outstanding review! We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America. Sincerely,Hotel Management

10/10 (非常に良い)

Valerie

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the location. Close to everything.
2023 年 11 月に 3 泊滞在

10/10 (非常に良い)

Philip

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Victoria

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love u
2023 年 11 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Victoria, We are happy you chose Extended Stay America for your recent visit to Cincinnati. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

6/10 (普通)

Judith

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
room was nice. good value. altho garbage from last guest was left under sink. also would be nice if there was a hair dryer
2023 年 11 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 11 月 22 日)
Dear Judith, Thank you for taking the time to share your feedback with us. While we're pleased to read that you found the room nice overall and considered it a good value, we apologize for any oversight in cleaning. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Additionally, we appreciate your suggestion about the hair dryer, and we'll consider it for future improvements. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

10/10 (非常に良い)

tiffany

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Edgar

2023 年 10 月に 14 泊滞在

6/10 (普通)

Raj kumar

出張
良かった点 : 施設のコンディションと設備
2023 年 11 月に 3 泊滞在

6/10 (普通)

Alexis

良かった点 : 清潔度
Could improve
The hotel was in a good location and it was clean besides a stain in our bed sheets the poor breakfast coffe is literally water it says light coffee but it was terrible our bathtub was broken the water took more than 20 min to go down besides that it was alright you get what you pay for I guess
2023 年 11 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Alexis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

8/10 (良い)

Ali

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在

4/10 (不満)

Karl

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
The room was bad but the service was good
I didn’t end up staying at the hotel because the room had an overpowering foul smell. The clerk was very friendly and helpful. Ultimately, I only spent about 30 minutes in the room before asking for a new room or a refund. No other room was available so he refunded my money.
2023 年 10 月に 17 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 10 月 21 日)
Dear Karl, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

8/10 (良い)

Roy

出張, カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
One part of the night there was no nobody working the front desk.
2023 年 10 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 10 月 18 日)
Dear Roy, Thank you for reviewing your stay at Extended Stay America. We value your feedback as it helps us enhance our overall guest experience. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate your patience and your feedback. We look forward to welcoming you again soon.Sincerely, Hotel Management

6/10 (普通)

Cathy

家族旅行
Disappointed on the complimentary breakfast of just muffins, oatmeal and coffee. Plus really surprised there was not a coffeemaker in the room as well as no complimentary hair blow dryer. Nowadays these 2 things are in the room.
2023 年 10 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 10 月 16 日)
Dear Cathy, We appreciate your feedback regarding our complimentary breakfast options and in-room amenities. While we aim to provide the best possible experience, we understand that our offerings may not align with your expectations. We've taken note of your comments for future consideration, and we hope that despite these aspects, you enjoyed your stay with us. We hope to have the opportunity to host you again and provide an even better experience. Sincerely,Hotel Management

2/10 (非常に不満)

Brad

2023 年 9 月に 1 泊滞在

8/10 (良い)

Britny

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
No staff at desk when checking out. No place to place key card. We left it on the desk worrying if someone gonna steal it. Overall visit was good.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Christopher

家族旅行
Smells bad
2023 年 9 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Christopher, Thank you for taking the time to review your stay. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are sorry this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

10/10 (非常に良い)

Flory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only thing that I was not like is about the check in and my check out to the hotel because when I was booking there was no option about that
2023 年 9 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 19 日)
Dear Flory, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

8/10 (良い)

James

All of it
2023 年 9 月に 1 泊滞在

6/10 (普通)

Susan

Good price for the service received.
2023 年 9 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 15 日)
Dear Susan, Thank you for sharing about your stay with us. It's great to know you had a wonderful holiday and enjoyed all we offer at such a great value! We are thrilled to share your comments with our team, as they always love hearing feedback from our guests. We hope you will revisit us soon. Sincerely,Hotel Management

6/10 (普通)

Patrick

良かった点 : 設備とサービス
My confirmation was here when I got here. Also. You charged me $93. Should have been $77. What’s going on??
2023 年 9 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Patrick, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

10/10 (非常に良い)

Rosetta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One night stay
Check in clerk was pleasant and friendly. He helped me connect to Wi-Fi so I could use my GPS to get to my event that evening. Room was clean and comfortable for a one night stay. Only negative was how small the bathroom was. Clean and updated but small. Close to many restaurants and about 3 minutes from the Turfway Casino. Many dept stores in the area as well. Easy access to I-71 & I-75 interchange.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

fnu

出張, グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very bad service
2023 年 9 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 9 月 8 日)
Dear Guest, Thank you for being our guest and informing us about your time with us. We genuinely apologize for not delivering the experience you expected. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

6/10 (普通)

HAYATO

2023 年 9 月に 1 泊滞在

6/10 (普通)

Alan

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Floors were not clean . Elevator was dirty. Needs upgrade
2023 年 9 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Alan, Thank you for being our guest and sharing your observations. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concerns with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

6/10 (普通)

Andy

I booked a double bed room, when I got there they had already gave my room to someone else. I have a family of 5, very inconsiderate about my situation. Didn’t offer any discounted rooms or anything, had to settle for 1 bed and my little girls slept on floor. Asked for a hide a bed and said they didn’t have those.
2023 年 9 月に 1 泊滞在
Hotel Management からの返信 (投稿日 : 2023 年 9 月 5 日)
Dear Andy, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed that our associate was not as responsive as they should have been in addressing your concerns. Please be assured we will review this incident with our staff to handle such situations better. We hope to make your next stay perfect in every respect.Sincerely,Hotel Management

10/10 (非常に良い)

Danielle、Dayton

2023 年 8 月に 2 泊滞在

8/10 (良い)

November

Only thing I didn’t like is they say they have breakfast but it was only packets of oatmeal . Was expecting little more like even maybe muffins or some variety of food to grab and go !
2023 年 8 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2023 年 8 月 25 日)
Dear November, Thank you for choosing Extended Stay America. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. We have noted your comments regarding our breakfast offerings and will share them with our food and beverage team to enhance our service in the future. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

8/10 (良い)

Margaret Palcher

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fine place to stay for budget travel
We just needed a room for one night as we were in town with our son to help move him into a local school for another year of studies. Clean, comfortable, safe neighborhood, and inexpensive - those were our priorities, and this Extended Stay hotel suited our purposes.
2023 年 8 月に 1 泊滞在

6/10 (普通)

Daniel

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

8/10 (良い)

Michael、Chugiak

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 1 泊滞在