Dear Elizabeth, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management

Dear lori, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Feedback such as yours allows us to monitor and improve our guest experience continually. We are excited to have the chance to impress you once again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Maria, Thank you for being our guest. We sincerely apologize for the inconvenience caused during your stay regarding the temperature regulation in your guest room and the breakfast options that failed to meet your expectations. We understand how important it is for our guests to have a comfortable stay, and we regret that we fell short of your expectations. Please be assured that we are taking the necessary steps to avoid such issues in the future, and we look forward to welcoming you to a more satisfying experience.Sincerely,Hotel Management

Dear Freddy, Thank you for the positive review and for taking the time to recognize Extended Stay America. We are delighted to read you enjpoyed your stay and had an overall positive experience. Thank you for being our guest. We look forward to welcoming you back.Sincerely,Hotel Management

Dear TINA, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality they provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Andrew, Thank you for your outstanding review! We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America. Sincerely,Hotel Management

Dear Victoria, We are happy you chose Extended Stay America for your recent visit to Cincinnati. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Judith, Thank you for taking the time to share your feedback with us. While we're pleased to read that you found the room nice overall and considered it a good value, we apologize for any oversight in cleaning. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. Additionally, we appreciate your suggestion about the hair dryer, and we'll consider it for future improvements. We hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Alexis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Karl, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Roy, Thank you for reviewing your stay at Extended Stay America. We value your feedback as it helps us enhance our overall guest experience. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate your patience and your feedback. We look forward to welcoming you again soon.Sincerely, Hotel Management

Dear Cathy, We appreciate your feedback regarding our complimentary breakfast options and in-room amenities. While we aim to provide the best possible experience, we understand that our offerings may not align with your expectations. We've taken note of your comments for future consideration, and we hope that despite these aspects, you enjoyed your stay with us. We hope to have the opportunity to host you again and provide an even better experience. Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to review your stay. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are sorry this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management

Dear Flory, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, except for a few issues, you had a pleasant stay. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Susan, Thank you for sharing about your stay with us. It's great to know you had a wonderful holiday and enjoyed all we offer at such a great value! We are thrilled to share your comments with our team, as they always love hearing feedback from our guests. We hope you will revisit us soon. Sincerely,Hotel Management

Dear Patrick, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and informing us about your time with us. We genuinely apologize for not delivering the experience you expected. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Alan, Thank you for being our guest and sharing your observations. We are sorry for the condition of your guest room and any oversight in our hotel areas. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, and we will share your concerns with the appropriate individuals for the future modernization of our hotel. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Andy, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed that our associate was not as responsive as they should have been in addressing your concerns. Please be assured we will review this incident with our staff to handle such situations better. We hope to make your next stay perfect in every respect.Sincerely,Hotel Management

Dear November, Thank you for choosing Extended Stay America. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. We have noted your comments regarding our breakfast offerings and will share them with our food and beverage team to enhance our service in the future. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management